Representative not patient enough with question and advise. Dangerous thing to run out of AED heartsine adult pack. Back order out September and other agent said next February. But life and death use... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The return process is taking a bit long however the team of helpers are friendly and respectful. We reordered and got what we needed only the return process is taking longer than expected. Otherwise,... Ver mais
Ordering was fine. Curious how when I logged into our account with our work email to order I then received a "welcome" email to my personal email. I do not have our work email synced to my phone in... Ver mais
Johanna Alonso provided 5-star service when I needed to exchange an AED battery. She went above and beyond to take care of our request, including staying on the phone until all items were received via... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Escrito pela empresa
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Informações de contato
5000 Tuttle Crossing Boulevard, 43016, Dublin, Estados Unidos
- 800-544-0004
- marketing@aed.com
- www.aed.com
3,8
Muito Bom
2 mil avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First order was told in stock
First order was told in stock, and it was backordered until April 2026
Next order - Ordered last week. In stock - still not shipped. Pretty horrendous place to deal with.
21 de outubro de 2025
Resposta de AED.com
Hi Paul! We’re very sorry for the frustration you’ve experienced with your orders. You should have received clear and accurate information about product availability and shipping timelines — we understand how disappointing it is to be told an item is in stock only to face unexpected delays. We’re currently reviewing our inventory and communication processes to prevent this from happening again. Please reach out to our customer service team at help@aed.com so we can look into your specific order and make sure it’s resolved as quickly as possible. We truly appreciate your patience and the opportunity to make things right.
Piece of mind
Our company produces structural steel and having the AED on site is a great piece of mind.
4 de novembro de 2025
Resposta de AED.com
Hi Paul! Thanks for the positive review! If there is anything we can do to better serve you in the future, please don’t hesitate to reach out!
It so very easy to find what I needed
3 de novembro de 2025
Resposta de AED.com
Hi Matthew! Thank you for your positive feedback! We're delighted to hear that you were able to find exactly what you needed! If there is anything we can do to better serve you in the future, please don’t hesitate to reach out!
Excellent Customer Service
It was time to update Adult pads for the AED, plus I had questions regarding the AED itself. The person I spoke with was very personable, helped me with the pads, answered my questions and even made suggestions for future use. Customer service was top notch.
20 de outubro de 2025
Resposta de AED.com
Hi Gail! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Still have not received what I ordered
Still have not received what I ordered. Will not order from AED.com again.
17 de outubro de 2025
Resposta de AED.com
Hi Greg! We’re very sorry to hear you haven’t received your order — that’s absolutely not the experience we want for our customers. We understand your frustration and would like the opportunity to make this right. Please reach out to our customer service team at help@aed.com so we can review your order status and ensure your item is delivered promptly. We appreciate your patience and the chance to earn back your trust.
Ordering AED Pads was extremely easy to…
Ordering AED Pads was extremely easy to do.
31 de outubro de 2025
Resposta de AED.com
Hi John! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Resposta de AED.com
Hi Steven! Efficiency is key! Thanks for choosing us and for your great feedback.
Great communication answer my questions.
Great communication answer my questions.
15 de outubro de 2025
Resposta de AED.com
Hi Jose! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Resposta de AED.com
Hi Bryn! We strive to keep things quick and seamless—glad we hit the mark for you!
Resposta de AED.com
Hi Duane! We'd like to learn more about your experience and how we can bring your review to 5 stars! If you had any issues, please don't hesitate to reach out to our team at help@aed.com!
Very Satisfied…
I was reminded in an email that our pads were expiring, clicked the link, ordered them, easy as pie! Thank you!
28 de outubro de 2025
Resposta de AED.com
Hi Sam! That’s what we like to hear! Thanks for taking the time to share your thoughts.
I am tax exempt and was charged tax
I am tax exempt and was charged tax. I requested for it to be removed but it has not been done
12 de outubro de 2025
Resposta de AED.com
Hi Teresa! We apologize for the inconvenience — and thank you for bringing this to our attention. Our team is happy to assist with tax-exempt orders, and we’re sorry that your exemption wasn’t applied correctly. Please reach out to our customer service team at help@aed.com with your exemption documentation so we can promptly review and issue a refund for the tax charged. We appreciate your patience and the opportunity to make this right.
Was told I’d get a 10% off coupon if I…
Was told I’d get a 10% off coupon if I signed up for newsletter. Never got it-was offered a free cpr class instead which I don’t need.
27 de outubro de 2025
Resposta de AED.com
Hi Tina! We’re sorry for the confusion and appreciate you letting us know. The 10% discount should have been sent automatically after signing up for the newsletter, so we apologize if that didn’t come through as expected. Please contact us directly at help@aed.com so we can get that resolved for you right away. Thank you for your patience and for giving us the chance to make this right.
Resposta de AED.com
Hi Kenneth! We'd be happy to help! If you have any questions or concerns with your order, please reach out to us at help@aed.com, and our team will get back to you as soon as possible.
quick and easy to order!
27 de outubro de 2025
Resposta de AED.com
Hi Melinda! Happy to hear it was quick and easy for you! We appreciate your review.
Resposta de AED.com
Hi Joseph! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
I was sent batteries that appeared to…
I was sent batteries that appeared to be expired. I was told that I was looking at the manufactures date. It made no sense to me being other items we have show an expiration date in the same place.
I ordered an AED and called to find out where it was. I was told my order had been cancelled because it was no longer available. 1) Why did I have to call to find that out? 2) Why was it available on your website? 3) I never received an email showing the credit back onto the credit card. 4) I asked in an email for assistance in purchasing an AED that is available. I never heard anything back.
9 de setembro de 2025
Resposta de AED.com
Hi there! We sincerely apologize for the frustration you experienced — your concerns are completely valid. The date printed on the batteries can understandably be confusing, as it often reflects the manufacturer’s date rather than the expiration date, but we should have communicated that more clearly.
Regarding your AED order, we’re very sorry for the lack of communication. You should have been promptly notified about the product’s availability and refund, and we regret that this did not happen. Please reach out to our customer service team at help@aed.com so we can confirm your refund details and personally assist you in finding a replacement AED that meets your needs.
We truly appreciate your patience and the opportunity to improve from this experience.
Resposta de AED.com
Hi Lorreen! Happy to hear it was quick and easy for you! We appreciate your review.
GREAT CUSTOMER SERVICE
30 de setembro de 2025
Resposta de AED.com
Hi Laura! We love hearing this! Our team is always here to help. Thanks for your review!
Resposta de AED.com
Hi John! We make sure ordering is easy, so you can receive your lifesaving products as soon as possible! We hope to be of service again in the future! Have a great day!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.