Whilst the delivery and ordering service was fine I was disappointed with the quality of the products. The apron was of far thinner material than previous versions of some years ago with the ties also... Ver mais
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Veja o que dizem as avaliações
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Ver mais
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Excellent Customer Service! I live in Canada and there is no Aga Cookshop so i try and get somewhat organized when visiting UK or transiting through to place my orders well in advance. A few weeks ag... Ver mais
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Before my trip, I asked whether my order could be delivered directly to my hotel. The entire arrangement by email was friendly, quick and very reliable. Everything worked perfectly, and the items wer... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Informações de contato
Reino Unido
- www.agacookshop.co.uk
4,5
Excelente
5 mil avaliações
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Superb service and quality of items
1 de maio de 2026
Resposta da AGA Cookshop
Hi Sharon,
We're happy to hear you enjoyed our service and items. Thank you for your feedback!
Warm wishes,
AGA Rangemaster
The pan arrived on time
The pan arrived on time, this is the third one I’ve ordered. I am very happy with them. Well worth the money.
6 de maio de 2026
Resposta da AGA Cookshop
Hi Sue,
We are so happy to hear you're pleased with your pan and that it arrived on time! Thank you for your continued support.
Warm wishes,
AGA Rangemaster
Resposta da AGA Cookshop
Hi Chris,
We apologise for the lack of shipping updates. We are reviewing our communication process to prevent this. Thank you for your feedback.
Warm wishes,
AGA Rangemaster
Great oven gloves - perfect for the Aga
Nice oven gloves, not like the ones you get in department stores which are too thin. I like the biodegradeable bag they are packed in. I will use it as a compost caddy liner.
7 de maio de 2026
Resposta da AGA Cookshop
HI Carolyn,
We're so glad you appreciate the quality of our oven gloves. We love that you're repurposing the biodegradable bag! Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
DeIivery issues
No email after a few days went to Royal Mail to be told pity parcel force using Royal Mail cards so contacted Coventry a bit of a night mare .
10 de maio de 2026
Resposta da AGA Cookshop
Hi Mr Stevens,
We sincerely apologise for the confusion and inconvenience you experienced with your delivery.
We have sent you an email regarding your order and the delivery details. Please could you reply to the email so we can investigate this further and advise you on the next steps.
Warm wishes,
AGA Rangemaster
Resposta da AGA Cookshop
Hi Jeremy,
We're so glad your order arrived quickly and you're pleased with the quality! Thank you for your kind words.
Warm wishes,
AGA Rangemaster
poor quality gauntlets
I've bought this product a number of times and the quality has dropped significantly.
10 de maio de 2026
Resposta da AGA Cookshop
Hi Karen,
Thank you for your feedback regarding the quality of the product. We would appreciate the opportunity to review your case in more detail and discuss this further with you.
Could you please email us at tpsupport@agarangemaster.co.uk with images of the products along with your order number? This will allow us to investigate the quality concerns thoroughly.
We look forward to hearing from you.
Warm wishes,
AGA Rangemaster
Resposta da AGA Cookshop
Hi Malcolm,
We're so happy you love our merchandise and your Aga! Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
Very prompt delivery and exactly what I…
Very prompt delivery and exactly what I ordered. I will say that the pads are a little thinner than the last pair I bought but nevertheless I am happy with them and they do the job perfectly.
6 de maio de 2026
Resposta da AGA Cookshop
Hi Janet,
We are glad to hear you are happy with your purchase and that the Chef pads are doing the job perfectly. We appreciate your feedback.
Warm wishes,
AGA Rangemaster
Everything good Thank you
8 de maio de 2026
Resposta da AGA Cookshop
Hi Richard,
We're so glad you enjoyed your experience. Thank you for your feedback!
Warm wishes,
AGA Rangemaster
Order still hasn't arrived & I've not…
Order still hasn't arrived & I've not had any communication
8 de maio de 2026
Resposta da AGA Cookshop
Hi Janice,
We are very sorry to hear that you have not received your order.
We have looked into this and have sent you an email to confirm that a redelivery has now been arranged.
Thank you for bringing this to our attention, and apologies for any inconvenience caused.
Warm wishes,
AGA Rangemaster
In this day and age
In this day and age, I ought to be able to make an online purchase for delivery in the UK with a non-UK credit card. Because your system does not permit this, my order for oven mitts was canceled. To add insult to injury, due to a change in the foreign exchange rate, the amount I was initially charged was more than what was credited so I received no product and lost money.
7 de maio de 2026
Resposta da AGA Cookshop
Dear MLS,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration caused by your recent experience.
We completely understand your disappointment regarding the cancellation of your order, particularly after the additional inconvenience caused by the exchange rate difference following the refund.
At present, we are unfortunately unable to accept payments from cards that are not registered to a UK billing address, and we are also unable to ship orders internationally. We do understand the inconvenience this may cause and will certainly take your feedback into consideration as part of our ongoing review and future improvements to our online purchasing experience.
We truly value your comments and appreciate you bringing this to our attention. Please accept our apologies once again for the disappointment caused.
Kind regards,
The AGA Rangemaster Team
Dr Anthony and I are very satisfied…
Dr Anthony and I are very satisfied with our purchases!
6 de maio de 2026
Resposta da AGA Cookshop
Hi Martin,
We are so pleased that you are very satisfied with your purchases! Thank you for your wonderful feedback.
Warm wishes,
AGA Rangemaster
Disappointing anodised roaster tins
First, I’d like to say thank you to the customer sales people who have been very helpful in trying to get me a roaster tin that doesn’t have manufacturing faults or dings in the protective coating through to bare metal. Hence my 3 stars and not 1 star rating.
However, three tins later, I’m highly disappointed as these items are not up to Aga’s usual high quality standards by any stretch, and have asked for a refund.
I do not recommend these roaster tins at all.
5 de maio de 2026
Resposta da AGA Cookshop
Hi Hellen,
We appreciate you taking the time to share your experience. We are genuinely sorry to hear about the issues you've encountered with the roaster tins, especially after multiple attempts to find a satisfactory product. We understand your disappointment regarding the quality, and we are looking into this matter to ensure our products meet the high standards you expect.
Thank you for your feedback.
Warm wishes,
AGA Rangemaster
A good quality pan which replaced an…
A good quality pan which replaced an old one after years of use. Delivered well packed and quickly.
6 de maio de 2026
Resposta da AGA Cookshop
Good morning,
We are so pleased to hear you are enjoying your new pan and that our delivery met your expectations. Thank you for your kind words!
Warm wishes,
AGA Rangemaster
Good product and prompt delivery
4 de maio de 2026
Resposta da AGA Cookshop
Hi Rory,
We appreciate your positive feedback. We are glad you enjoyed our product and prompt delivery. Thank you!
Warm wishes,
AGA Rangemaster
The packaging was appalling
The packaging was appalling. The items were squashed into a package that was too small and had been sealed with brown parcel tape as the bag had split.
The address label was also coming away.
4 de maio de 2026
Resposta da AGA Cookshop
Hi Renata,
We are very sorry to hear about the condition your package arrived in. We have sent you an email so that we can gather some further information and investigate this matter more thoroughly.
Thank you for bringing this to our attention.
Warm wishes,
AGA Rangemaster
Very pleased with my recent order.
Very pleased with my recent order.
The only comment I have is that the packaging was so much bigger than it needed to be.
3 de maio de 2026
Resposta da AGA Cookshop
Hi Martine,
We're so glad you're pleased with your order! We appreciate your feedback regarding the packaging size and will certainly consider it for future improvements.
Warm wishes,
AGA Rangemaster
Great service
3 de maio de 2026
Resposta da AGA Cookshop
Hi Miranda,
Thank you for your feedback! We are glad to hear that your have received great service from us.
Warm wishes,
AGA Rangemaster
Lovely gauntlet oven gloves
Easy to order and a quick delivery. Lovely gauntlet oven gloves - they do the job perfectly.
3 de maio de 2026
Resposta da AGA Cookshop
Hi Alison,
We're so glad to hear you found ordering easy and delivery quick! We appreciate your kind words about our gauntlet oven gloves.
Warm wishes,
AGA Rangemaster
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