I had no response from emails and filling in the online ticket but when I phoned Kyra all was sorted who sent out a replacement for the faulty item. So uprated to 4 Star, would have been 5 star but... Ver mais
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Veja o que dizem as avaliações
I was fortunate to find this company when the well known retailer that I had previously used to purchase a water pump flatly refused to deliver to my location, although in my belief the Isle of Wight... Ver mais
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Utter waste of time , they have the most useless bot, and no one seems to give a monkeys, plenty of pond suppliers that actually answer the phone. very quick to take your money , customer service non... Ver mais
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Been happy with this company for last couple of years but no longer. I purchased a ballast which was obviously faulty as within less than a day it had blown the UV bulb and filled with water. After se... Ver mais
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Detalhes da empresa
Escrito pela empresa
Established in 2006, All Pond Solutions Ltd is a leading online retailer dedicated to providing everything you need for your aquarium and pond equipment. We stock a wide range of products including pond pumps, koi pond filters, aquarium fish tanks, aquarium filters, protein skimmers, and much more — all available with free UK mainland delivery. Our customer service team is available Monday to Friday, via email, live chat, or by phone at 01895 813 000. We aim to respond to all enquiries within 24 hours. In addition, our website features lots of helpful support articles and blogs to assist you, and an automated agent is available to provide assistance outside of normal hours. At All Pond Solutions, our goal is simple — to provide quality products, well-packaged, quickly delivered, and supported by excellent customer service.
Informações de contato
Reino Unido
- 01895 813000
- www.allpondsolutions.co.uk
3,2
Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bought an expensive filter off this…
Bought an expensive filter off this company it unexpectedly stopped flowing water after owning it for less than 6 months.
The filter then decided to leak and nearly emptied my tank on to my front room carpet then the uv bulb became inoperable.
The company keep sending replacement parts which either don’t rectify the issues or
Are the complete wrong parts for the filter. Will not purchase again from
This company nothing but head aches and near 3 months down the line still using a back up filter.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Hello, Thank you for your comments . We are very sorry to hear of this experience with our company and products. We would like to help resolve this issue for you. If you are able to send an email into us for attention of Kyra with your original case number I would like to try and help get this issue resolved . We do hope to hear back from you so we are able to resolve this issue for you. Kind regards, Allpondsolutions
Positive resolution with an issue
Updated review: The issue that I had was positively resolved, so I am happy to upgrade the rating of my experience.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your comments . I can see that a Member of the Customer Service team are currently in touch with you .Kind regards, Allpondsolutions
What a amazing experience this was
What a amazing experience this was.
I decided to get a bigger filter for my fish tank and decided on this one from, All Pond Solutions.
From the very start of the process I was kept up to date with every part of my order. It was just the right amount of info, not to much and not to little.
The package arrived really quickly and was all in great condition and well wrapped 🎁
The whole process was a joy and a very positive experience.
Wish all companies treated there buyers like this!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your review. We are glad to hear that you are happy with your Order and the Service that you received! Regards Allpondsolutions
All Pond Solutions do everything so…
All Pond Solutions do everything so well, their products are first rate, their service is fantastic and items arrive so quickly. I have ordered from them many times and everything goes so well, fantastic product range and so easy to place an order, makes things easy. If you need to make contact they are happy to help. For me this ticks every box.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your review. We are glad to hear that you are happy with your Order and the Service that you received! Regards Allpondsolutions
Product broke after 6 months
Product broke after 6 months. They blamed the installation and refused to offer anything.
They then stopped supplying the needed spare so the whole unit was useless
I wouldn't buy from them again
1 de dezembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Hello, Thank you for your comments . We are very sorry to hear of this experience with our company and products. We would like to help resolve this issue for you. If you are able to send an email into us for attention of Kyra with your original case number I would like to try and help get this issue resolved . We do hope to hear back from you so we are able to resolve this issue for you. Kind regards, Allpondsolutions
I am tired going back and forth
I am tired going back and forth over a faulty filter! I purchased in September and have received parts to try and rectify this issue but the filter is clearly faulty!
I wouldn't recommend this company. Pay the extra money and go elsewhere! There products are rubbish and the support is beyond poor!
3 de dezembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Hello, Thank you for your comments . We are very sorry to hear of this experience with our company and products. We would like to help resolve this issue for you. If you are able to send an email into us for attention of Kyra with your original case number I would like to try and help get this issue resolved . We do hope to hear back from you so we are able to resolve this issue for you. Kind regards, Allpondsolutions
Recently purchased 'PFC 50000 FILTER'
Recently purchased 'AllPondSolutions 50000L Koi Pressurised Pond Filter 55w UV Easy Clean PFC-50000' at a good discount price. My Koi Pond is 4,000 gallons and I have 11 big koi. The previous system was 4 x Oase Filto clear 1500 pressure filters linked together. This system was inadequate. The new PFC 50000 arrived promptly and was easy to set up. I removed all the old filters and I was amazed to see the pond was totally clear within two days. Great product!
1 de novembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your review. We are glad to hear that you are happy with your Order and the Service that you received! Regards Allpondsolutions
Very good service and price and…
Very good service and price and excellent delivery
26 de outubro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your review. We are glad to hear that you are happy with your Order and the Service that you received! Regards Allpondsolutions
Product does not match description
I bought an external filter as my old one stopped working. I read product info and instructions manual before purchasing. I paid extra for 24 hour delivery because I needed the replacement fast. Filter come today, I set it up and it's leaking. Turns out that rubber O ring is sold separately!!!! Nowhere in the description was this mentioned.
22 de outubro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
We’re sorry to hear about your experience and completely understand your frustration, especially after paying for express delivery.
The filter unit is supplied with an O-ring, as it’s required for proper sealing. However, O-rings are classed as perishable parts that can wear over time, so replacements are available separately for future maintenance.
If your new filter arrived without an O-ring or if it’s leaking, please contact our customer service team so we can resolve this quickly for you.
Thank you for bringing this to our attention — we’ll review our product listing to ensure this information is clearer for future customers. AllPondSolutions Team
Nano curve burst overnight and killed all my fish
Bought nano curve 14.5L moved my adult lampeye over once cycled a month later woke up to whole tank EMPTY OF WATER AND FISH DEAD! SEEMS IM NOT THE ONLY ONE WHO HAS HAD THIS ISSUE! THESE TANKS ARE KILLING PEOPLE'S FISH AND THEY KEEP ON SELLING!!!!! WAS TOLD THEY DONT HAVE TO COVER MY DEAD FISH OR ANYTHING ELSE IN THE HOUSE THAT WAS DAMAGED BY THE WATER I WENT TO BED AT 11PM FISH WERE FINE TANK FINE GOT UP AT 7AM TO AN EMPTY TANK AND DEAD FISH DEVASTAYED DOSNT EVEN COME CLOSE TO HOW IM FELLING RIGHT NOW!! ALL POND SOLUTIONS ARE EVIL THEY DO NOT CARE ABOUT FISH HAVING A TERRIBLE CRUEL DEATH! BEWARE AND AVOID ABSOLUTELY DISGUSTING THE LADY I SPOKE TO ON THE PHONE AS SOON AS I MENTIONED MY DEAD FISH SHE QUOTED THAT UNDER THE RULES THEY DONT COVER THE FISH KILLED BY THEIR SHODDY TANK
22 de outubro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
We’re truly sorry to hear about what happened — we completely understand how distressing it must have been to lose your fish in this way. This is absolutely not the experience we want for any of our customers.
We take all feedback of this nature very seriously. Each tank is designed and tested to meet strict quality and safety standards, and incidents like this are extremely rare. We’d really like to investigate this further to understand exactly what went wrong and to ensure it’s fully reviewed by our technical team.
Please could you contact us directly with your order number and any photos or details of the issue? Our customer care team will make sure this is looked into as a priority.
Thank you for bringing this to our attention — we truly want to help resolve this for you.
Kind regards,
AllPondSolutions Team
AquaECO-4500 L/H Pond Pump
I bought an AquaECO-4500 L/H Pond Pump and 10mtr x 38mm Flexible Pond Hose, to test for a garden stream project next year. Both items were well packaged, arrived quickly and arrived undamaged.
I set up a test rig in the garden to test the pump flow and was pleasantly surprised with a good water flow in my 12 inch wide test stream, with the pump lifting the water 4 feet above pump height. The pump was pushing the water through the 10 metres of supplied hose, but I haven't yet cut the pump hose-tail to the 38mm diameter, so the pump was pushing the water through the smallest, most restrictive outlet hole. I'd expect the flow to increase further once this is cut to the correct size.
I don't have any complaints with the product or the service.
15 de setembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your review. We are glad to hear that you are happy with your Order and the Service that you received! Regards Allpondsolutions
Great repair on my PFC 50000 the UV…
Great repair on my PFC 50000 the UV light had stopped working and took a while find out that it is called the UV Ballast, my first email describing the fact that I had changed the uv light and it was not the uv light fell on deaf ears as you sent me the part number for a uv light so I had to google the problem then found the problem was the ballast, I wished that I could have spoken to a real person as the chat bot was also useless for this problem. once I got it from google I was able to find the part number but there was no picture and also no instructions and I almost put the new ballast on without the rubber seal which I had to take off the old ballast, it was a quick fix and use the old screws, once again I say as over the years the website for Allpondsolutions is not great and I really wish they would have a telephone number to help people describe the problem and get the right part quickly, even after investigating and finding that it might be the BALLAST there was no picture on the web page, Please can you include a customer service / support telephone number to help people trouble shoot the filter problems Thank you.
24 de setembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you so much for your honest and detailed review – and we're really pleased to hear that your PFC 50000 is now up and running again!
We sincerely apologise for the initial frustration you experienced trying to diagnose the issue, and we completely understand how important it is to have access to accurate information and real human support when something isn’t working as expected.
You've raised some very valid points about our website, part listings, and support options. Feedback like yours is incredibly valuable and helps us improve. We’re currently reviewing how we present technical information and parts (including images and installation notes). While we don’t currently offer in-depth telephone support, our customer service team is available online and our AI chat can raise a support ticket to help with more technical issues. We appreciate that sometimes a conversation can be quicker, and we’ll continue working on ways to make our support as efficient and informative as possible.
Thank you once again for your loyalty over the years and for taking the time to share your experience – we truly appreciate it.
Best regards,
The AllPondSolutions Team
Expensive item - did not arrive.
Ordered an expensive filter unit which never arrived. Communications dreadful - blaming Amazon the carrier Who did deliver the two cheap plastic connectors which were part of the order but not the expensive filter. Bad experience and i could not recommend these suppliers - there are many better and more reliable.
30 de setembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your comments.We’re very sorry to hear that your order was incomplete and that our communication didn’t meet your expectations. We completely understand your frustration, especially when a high-value item is involved.
From what you’ve described, it sounds like the shipment was partially delivered by Amazon’s courier, which we rely on for fulfillment. While the smaller components arrived, the main item did not — and that’s clearly not acceptable.
We take these issues seriously and would appreciate the chance to investigate this further. Please get back in touch with your order number so we can work toward a resolution.
We’re genuinely sorry for the inconvenience and will use your feedback to improve.
Regards,
AllPondSolutions Team
Worst customer services I’ve ever tried…
Worst customer services I’ve ever tried to contact. You can’t call them, have to email. They take at least 2 days to respond to first enquiry then another day to answer the next email. Stay clear buy from someone else. The warranty isn’t worth the paper it’s written on and they will wangle their way out of it somehow. You have been warned!!!
30 de setembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
We're truly sorry to hear about your disappointing experience. We understand how frustrating it can be when communication isn’t as fast or easy as expected — that’s not the service standard we aim for.
Our support is currently email-based to ensure detailed responses and proper case tracking, but we know this can feel slow, especially when you're seeking quick help. We're reviewing our response times and support process to improve.
Regarding your warranty concerns, we take all claims seriously and always aim to be fair and transparent. If you believe your case wasn't handled correctly, we'd appreciate the chance to look into it again.
Please feel free to get back in touch.
Regards,
AllPondSolutions Team
Amazing what more can i say
Amazing what more can i say! shipping was quick and my pond is now completely clean, i can see my fish!
16 de setembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your review. We are glad to hear that you are happy with your Order and the Service that you received! Regards Allpondsolutions
i bough the Cup-129 and wish i had gone…
i bough the Cup-129 and wish i had gone for something else its only been in 2 weeks and has been out 3 time to clean from tap water ! the filter not a simple job the clips are in the wrong place and not easy to unclip .the base has to be unscrewed the get it off as the clips are top and bottom not side to side ,the end filter ( pump is ok ) but the one the other end is impossible
i then tried to get replacement filters to have as spares for a quick change over OUT OF STOCK what a joke ,,would i recommend this pump no way i,m looking for something to replace it all ready
20 de setembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for taking the time to leave your feedback, and we're genuinely sorry to hear you're unhappy with the CUP-129 filter.
We completely understand your frustration—especially so early into using the product—and we appreciate your detailed comments about the design and cleaning process. This feedback is being shared with our product team so we can continue to improve both functionality and user experience.
Regarding the replacement filters, we apologise for the inconvenience. While they are temporarily out of stock, we do offer a stock notification system on our website—customers can sign up to be automatically notified the moment items are available again.
Please feel free to reach out to our support team so we can assist directly.
Thanks again for your review—we're sorry we didn't meet your expectations this time.
Kind Regards, AllPondSolutions Team
Great Advice and Support
We have purchased the PF 20000 filter kit and SUV-36 steriliser previously and have had great support and advice.
12 de setembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your review. We are glad to hear that you are happy with your Order and the Service that you received! Regards Allpondsolutions
Poor customer service
I ordered a pond pump as my current one was failing so I needed it quickly! Delivery took longer than they quoted! On installing the pump I was dissatisfied with the build quality, particularly the hose tails! There was also insufficient room in the filter to add better quality filter media, and then I also noticed a cut in the cable! Concerned about I contacted customer service to be told I couldn’t exchange it so I’ve had to install it now as I don’t want my fish to suffer poor water quality as I now have to look for another pond filter
8 de setembro de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your feedback. We’re sorry for the delivery delay and the issues you experienced with the pump’s build quality and cable.
For safety, we advise not installing products with visible damage, and we apologize if this wasn’t clear. Our customer service team strives to assist with resolving these issues.
We appreciate your comments and would welcome the chance to help further—please feel free to contact us again.
Kind regards,
All Pond Solutions
dont trust
DO NOT BUY FROM this sellerhe promises things and does not send been waiting for a clip for over a month now i bought a filt er off them clip was broke when arrived filter does not do as expected they say you got to wait 6 week to develop i had to buy a Baital uv lamp to sort it out i dont know where they get all these good reviews frombut i wont deal with them again paid 64pound for nothing got reply all excuses as on all other reviews they have replied too this is why i say dont buy. the goods. are shocking and you dont get replacements as promised i should have sent it back paying that much money stick to fluval in future no compensation
9 de agosto de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your comments. We’re sorry to hear that you’ve had a disappointing experience and appreciate you taking the time to leave a review. We understand how frustrating it is when a product doesn’t meet expectations, and especially when a replacement part takes longer than expected to arrive.
The clip should not have been broken on arrival, and we apologise for that. We did arrange for a replacement part to be sent, but due to manufacturer lead times, some items can unfortunately take longer — which we fully understand is not ideal.
Regarding the filter performance, it's correct that some pond filters can take several weeks to establish full effectiveness. That said, we’re sorry if this wasn’t made clearer at the time of purchase.
We value all feedback and are always working to improve both our service and communication. If there’s anything further we can do to assist, we’re still happy to help.
Best regards, AllPondSolutions Team
Quality products
Quality products with good delivery time
25 de agosto de 2025
Avaliação não solicitada
Resposta da All Pond Solutions Limited
Thank you for your review. We are glad to hear that you are happy with your Order and the Service that you received! Regards Allpondsolutions
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