Great... subscription for 'all UK records' which only allows access to birth and marriage registers. What a scam. And now there's a glitch where I cannot crop any photo - it turns it into a pixel! The... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I store my family tree on Ancestry. I love searching through the parish records and looking at other people's trees. I did my DNA which only confirmed everything that I had found so far. It meets m... Ver mais
A empresa respondeu
I've uncovered so much information about mine and my husbands families. There are so many records to search through and hints to give a guiding path. Many documents can be viewed and saved to people i... Ver mais
A empresa respondeu
II purchased a GIFT membership for my husband last Christmas and then followed this up with a DNA gift for his birthday. Not the cheapest of gifts but it absolutely fascinated him. HOWEVER.... I... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ancestry.co.uk
Escrito pela empresa
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Informações de contato
3,5
Bom
9 mil avaliações
Pede aos clientes que avaliem
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I accidentally deleted the whole of my…
I accidentally deleted the whole of my family tree and thanks to Peter retrieved it back for me. One happy customer
31 de julho de 2026
Resposta da Ancestry.co.uk
Thank you for sharing this review with us, Debra. We're delighted to hear that Peter was able to help you recover your tree. We wish you the very best of luck with your continued research!
The guy i spoke too was so helpful and…
The guy i spoke too was so helpful and parent with me
30 de julho de 2026
Resposta da Ancestry.co.uk
Thanks for sharing this review with us, Martin. We're delighted to hear that the customer support agent you spoke to was so helpful and patient in getting your issue resolved. Please do not hesitate to get back in touch should you need assistance again in the future. We're always happy to help!
Easy access
Easy access. Multitude of records. Easy to follow labels.
29 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thank you so much for the fantastic review! Clear labeling and effortless access to our historical records are top priorities for us, so we’re thrilled to hear the platform is feeling smooth and intuitive for your research. Happy tree building!
Easy to use and brings lots of pleasure…
Easy to use and brings lots of pleasure when you find new relatives
29 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Catherine. There really is nothing quite like that rush of joy when a new family member pops up on your tree!
We’re so glad to hear that you find the platform easy to navigate and that it's bringing so much happiness to your research. Thank you for sharing the love, and happy family hunting!
Annoying glitches
Great... subscription for 'all UK records' which only allows access to birth and marriage registers. What a scam. And now there's a glitch where I cannot crop any photo - it turns it into a pixel! They're needlessly updating the appearance of tags instead of making their website functional.
29 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hello, and thanks for your review. We are very sorry to hear about your frustration with both your record access and the photo editor glitch!
An Essentials membership covers key UK census and basic birth, marriage, and death indexes, while upgrading to Premium unlocks all UK & Ireland collections (including parish registers, military, and probate records). Worldwide or All Access expands that even further to international records and sister sites.
As for the photo cropping glitch turning images pixelated, that is definitely not expected behavior. Please reach out to our support team at ancestry.com/help or send us a direct message so we can report this bug to our tech team and assist you directly!
https://support.ancestry.co.uk/s/contactsupport/
Sneaky Auto Renewal and Radio Silence
II purchased a GIFT membership for my husband last Christmas and then followed this up with a DNA gift for his birthday. Not the cheapest of gifts but it absolutely fascinated him. HOWEVER....
I was charged a further £49.99 on 30th March and again, on 27th June but have no record of authorising or signing up for an automatic renewal. I have raised the issue twice with Ancestry and had complete radio silence - no response or acknowledgement. Suffice to say membership has been cancelled but BE AWARE that there appears to be a sneaky automatic renewal.
27 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Barbara. Thanks for your recent review. Hello. We are deeply sorry for the unexpected charges and, even more so, for the radio silence when you tried reaching out—that is certainly not the level of service we aim to provide.
Gift memberships are designed to be one-time purchases, but if an account or recurring option was set up during activation, it may have triggered an automatic renewal.
We want to investigate this and get any unauthorized charges investigated for you right away. Please send us a direct message or contact us at ancestry.co.uk/help with your account details so a supervisor can handle this directly.
https://support.ancestry.co.uk/s/contactsupport/
Aoife made sorting out a delivery…
Aoife made sorting out a delivery mishap a highlight of our day! She was so helpful and supportive and most of all, a delight to talk to. Thank you so much.
29 de julho de 2026
Resposta da Ancestry.co.uk
Hi Alice. Thank you so much for the wonderful review!
We know delivery hiccups can be frustrating, especially when you’re eagerly awaiting something as personal as your Ancestry kit.
We are so glad Aoife was able to turn things around and make the experience a highlight of your day!
We will be sure to pass your kind words directly to Aoife—feedback like this means the world to our team.
Thank you for being a part of the Ancestry community, and we wish you all the best on your discovery journey!
What happens when customer service really works
I decided today I was going to get this resolved once and for all, and luckily for me my call was picked up by Sinead. My first sensible phone call in 8 months with someone who knew what she was talking about and prepared to work with me to identify the problem - she agreed what I said had been happening (my old card stuck in the system) was happening hence the declines every single month since January. Still some way to go to work out why this is happening but I now know the narratives to whats happening, and it is for others to sort.
After three 1 stars in a row I am happy to reverse that to first five star customer service. Ancestry needs more "Sineads".
29 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Phil. Thank you so much for taking the time to update your review!
First, we want to sincerely apologize for the prolonged frustration you experienced over the last eight months. Dealing with monthly decline issues is exhausting, and we completely understand why your previous calls were so disappointing.
That said, we are so relieved and grateful that your call landed with Sinead. We are thrilled she took the time to listen, validate what was going on with your card in the system, and get you the clear answers you deserved.
We will make sure Sinead gets full recognition for her fantastic work—and we'll definitely pass along your message that we need more "Sineads" on the team! Thank you for your patience, and thank you for sticking with us.
I love Ancestry it has helped me trace…
I love Ancestry it has helped me trace my Ancestors. It has good records & easy to follow instructions.
29 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Joanne. Hearing that we’ve helped you connect with your ancestors makes our day. We work hard to make our record collections accessible and easy to navigate, so it’s wonderful to hear that the step-by-step instructions have made your research smooth sailing.
Happy hunting on your continued journey of discovery!
‘Ancestry’ meets AI
I first used ‘Ancestry’ about 4 or 5 years ago but gave up as it was too difficult and very time consuming to trace relatives beyond those known. Now with AI integration it is significantly easier with potential relatives identified and multiple ‘Hints’ that link to archive materials that help you cross reference and check the reliability and validity when adding new members to the family tree; I was able to go back to the 1600s with relative ease!
28 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Andy. Thanks for your recent review. We know genealogy used to feel like a full-time job of sifting through endless files, so we’re thrilled that our upgraded Hints and smart tools made all the difference for you this time around. Making it easy to cross-reference and verify archive records is exactly what we aimed for, and it’s amazing to hear how seamless your journey to the 17th century was.
Welcome back to the Ancestry community, and happy discovering as you explore even further!
When I saw the CHAT I thought this is…
When I saw the CHAT I thought this is going nowhere, but I typed a lenghty question and was not holding out for much help, but can you believe answered in two sections and both answers helped me solve my problem. Impressed
28 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Andrew. Thanks for your recent review. We completely understand the initial skepticism—chat bots and automated systems can sometimes feel like a roadblock when you just want a straight answer.
We are so glad our chat system exceeded your expectations, tackled your detailed question, and actually got the problem solved for you!
Thank you for sharing your feedback, and we’re always here whenever you need a hand next. Happy researching!
Very good way of finding ancestors
Very good way of finding ancestors.
Very easy to use.
Thorough information, and hints of where to look next.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Lynne. We’re thrilled to hear that you’re finding the platform so intuitive and that our Hints are helping guide your next steps. Following those record trails is one of the best parts of building a family tree, and we’re honored to be a part of your journey.
Happy researching, and we hope your next hint leads to an exciting discovery!
You can find lots of exciting…
You can find lots of exciting dicoveries about your past ancestors.
28 de julho de 2026
Avaliação não solicitada
Its pretty easy
7 de julho de 2026
Avaliação não solicitada
They have lots of records and cover a…
They have lots of records and cover a long time period. A lot of information can be gleaned. Down side is the more you pay to join puts you on a higher level of available data. But for all that cost you have to pay extra for newspaper reports and military records.
30 de maio de 2026
Avaliação não solicitada
Gives good access to most historical…
Gives good access to most historical records such as censuses etc., at an affordable price. Continues to add information so giving wider historical references.
I do dislike the fact that some areas, such as war records can sometimes be linked to other sites such as Fold3 which is an additional fee. It would be nice to have access to all information without the extra cost. The app is very good and the search quite often finds records more easily than online, but it is not so good for displaying results unless maybe using a tablet.
27 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Matthew. Thank you so much for taking the time to share your feedback! We're thrilled to hear that you're enjoying our expanding record collections and finding the mobile search tool helpful.
We completely understand your frustration regarding military records and fees.
While standard memberships focus on Ancestry’s core historical archives, our All Access plan combines Ancestry, Fold3, and Newspapers.com into a single membership for researchers looking for all-in-one access.
We also really appreciate your feedback regarding the mobile app’s display on phone screens compared to tablets—we’re always working to improve our app interface and will pass your thoughts along to our design team!
With Ancestry and Wikipedia have gone…
With Ancestry and Wikipedia have gone back to a 19th Great Grandfather William the Conqueror
along with other surprises
see it as a hobby, have a go as your just don't know who is going to pop up
27 de julho de 2026
Avaliação não solicitada
Ancestry is easy to use
Ancestry is easy to use and has many copies of original records including parish records, rather than just transcriptions which can be inaccurate, making research much easier. You can also benefit from the research already done by others who have common ancestors with you.
27 de julho de 2026
Avaliação não solicitada
I thought that ancestry was a good…
I thought that ancestry was a good platform for DNA and tracing your ancestors. But now they want more money to let you look at which parent you inherited your DNA from. So I don’t think they deserve anymore than 2 stars I’m very disappointed.
26 de julho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi there, Graham. Hello. We hear your disappointment, and we completely understand why moving advanced features like parental DNA breakdowns behind a membership fee feels frustrating.
We want to reassure you that your core DNA results—including your full ethnicity breakdown, communities, and complete DNA matches list—are free to access. Subscription tiers help support ongoing research and advanced technology like SideView™, but your feedback on pricing and feature access is valuable, and we appreciate you sharing your thoughts with us
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