Excellent prompt service and communication. Tina Thackray was very courteous and capable. She answered me straight and completely the first time I asked her a question. An admirable professional and a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The issue i needed advice with was clear and detailed imformation was given to me. I cannot remember the name of the person i spoke to great customer service she was. I would recomment anyone to th... Ver mais
A empresa respondeu
you gave advice i needed to deal with the problem with barnsley council, it seems they do not want to change this situation may need leagal intervention.
Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents. Once they had all this they informed me that there are no longer my insurance pr... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Arc Legal Group
Escrito pela empresa
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Informações de contato
Lodge Lane, CO4 5NE, Langham, Reino Unido
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful
Very helpful! One hour phone call received. Very understanding response.
16 de setembro de 2026
Resposta da Arc Legal Group
Dear Anne Oakes,
We're so glad our team could provide such a helpful and understanding response during your call. We appreciate your kind words!
With kind regards
Arc Legal Group
They don't know who their customers are.
Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents.
Once they had all this they informed me that there are no longer my insurance provider. Thank you for wasting my time.
16 de setembro de 2026
Resposta da Arc Legal Group
Dear customer,
We sincerely regret the frustration and inconvenience this situation caused you. We understand your time is valuable, and we apologize for the miscommunication regarding your policy status.
Your concerns have been passed to the legal helpline for them to investigate.
With kind regards
Arc Legal Group
Good customer support
Friendly and knowledgeable customer support. Staff is well trained on topic and provided comprehensive advice.
16 de setembro de 2026
Resposta da Arc Legal Group
Dear Customer,
Thank you for taking the time to leave your feedback. We are delighted to hear that our customer support was friendly and knowledgeable, and that our staff provided comprehensive advice.
With kind regards,
Arc Legal Group
I was provided with good advice and the…
I was provided with good advice and the legal team will be reviewing my claim.
16 de setembro de 2026
Resposta da Arc Legal Group
Dear Customer,
Thank you for your feedback. We are glad you were pleased with the advice provided.
With kind regards,
Arc Legal Group
Attentive ,knowledgable officer who…
Attentive ,knowledgable officer who listened.
9 de setembro de 2026
Resposta da Arc Legal Group
Dear Mr Matthews,
Thank you for your feedback. We are pleased you had a positive experience and found the service helpful.
With kind regards,
Arc Legal Group
Clear from the start
Very quickly informed me of my rights to apply for help with a legal matter, how to do it and what the process was for a legal team to check my issue against my policy. I am now waiting to see if they can help me.
11 de setembro de 2026
Resposta da Arc Legal Group
Dear Lia Reid,
We're so glad to hear you were happy with the service provided. We appreciate your patience as our team reviews your issue.
Kind Regards,
Arc Legal Group
Resposta da Arc Legal Group
Dear Simon Hayhurst,
We're so glad the information we provided was helpful to you. Thank you for your positive feedback.
Kind Regards,
Arc Legal Group
Resposta da Arc Legal Group
Dear Barry Evans,
We really appreciate your kind words and are delighted to hear that you found our advice clear and helpful.
Kind Regards,
Arc Legal Group
I got good advice but I'm still in the…
I got good advice but I'm still in the early part of the process so I can't give a full review
10 de setembro de 2026
Resposta da Arc Legal Group
Dear Henry,
We appreciate your feedback and understand you're early in the process. We hope you continue to be happy with the service moving forward.
Kind Regards,
Arc Legal Group
Resposta da Arc Legal Group
Dear AK,
We're happy to hear that our advice was clear. We appreciate your positive feedback.
Kind Regards,
Arc Legal Group
I was very impressed the way my inquiry…
I was very impressed the way my inquiry was handheld with speed and efficiency,I was given useful information and I am very happy thank you
14 de setembro de 2026
Resposta da Arc Legal Group
Dear Mr David Richards,
We're so glad to hear that our team handled your inquiry with speed and efficiency, and that you found the information useful. Thank you for your kind words!
With kind regards
Arc Legal Group
Resposta da Arc Legal Group
Dear Customer
We're glad we could provide the support you needed. We appreciate your feedback.
Kind regards,
Arc Legal Group
No help what so ever
No help what so ever. Not willing to do anything , when people really need help.
9 de setembro de 2026
Resposta da Arc Legal Group
Dear Jwm,
We are truly sorry to hear that we were unable to provide the assistance you needed.
The legal helpline is in place to provide general legal advice, and advisors are unable to confirm whether a claim would be covered. They can indicate whether the type of legal action may be covered under the policy, however, it is only when a claim is submitted that an insurance assessment can take place.
Your concerns have been passed onto the legal helpline.
With kind regards
Arc Legal Group
Really helpful and reassuring
Really helpful and reassuring
12 de setembro de 2026
Avaliação não solicitada
Resposta da Arc Legal Group
Dear Miriam Said,
Thank you for your wonderful feedback. We are so pleased to hear that you found our assistance helpful and reassuring. We truly appreciate your kind words.
With kind regards
Arc Legal Group
Agent assistance: I was needing assistance filling out a…
I was needing assistance filling out a form, I had tried doing it myself but have a broken arm and when I managed to press wrong buttons and loose my saved info twice I asked for an agent to help me and she did, filled it in for me by writing down my answers, took some stress off me and I appreciated her help
11 de setembro de 2026
Resposta da Arc Legal Group
Dear Ms Landsborough,
We're so glad to hear our team was able to assist you with the form, especially given your broken arm. It's wonderful to know we could alleviate some stress and provide the help you needed. We appreciate you sharing your positive experience with us.
With kind regards
Arc Legal Group
Was shocked at not being provided with…
Was shocked at not being provided with any advice as told not in scope of policy. I thought we’d be able to ask about anything.
8 de setembro de 2026
Resposta da Arc Legal Group
Dear Steve Long,
The legal helpline is in place to provide general legal advice, and advisors are unable to confirm whether a claim would be covered. They can indicate whether the type of legal action may be covered under the policy, however, it is only when a claim is submitted that an insurance assessment can take place.
Your concerns have been passed onto the legal helpline.
With kind regards
Arc Legal Group
Explained the course of action carefully
Explained the course of action carefully
10 de setembro de 2026
Resposta da Arc Legal Group
Dear Kevin,
We're happy to hear that our explanation of the process was clear and helpful. We appreciate your positive feedback.
With kind regards
Arc Legal Group
Waste of time.
Waited weeks to be contacted only to be told they can't help us despite having a huge 3-year evidence trail against our landlord. What do I pay my insurance for in the first place? Won't be continuing.
12 de agosto de 2026
Resposta da Arc Legal Group
Dear Jonathan White,
We are truly sorry to hear about your frustrating experience and the delay you encountered.
We have noted your complaint and we will contact you shortly in regards to addressing your concerns.
With kind regards
Arc Legal Group
Glad I called, helpful advice
Glad I called, process easy especially if nervous.
2 de setembro de 2026
Resposta da Arc Legal Group
Dear M McGuigan,
We're so glad we could make the process easy for you, especially if you were feeling nervous. Thank you for sharing your positive experience with us.
With kind regards
Arc Legal Group
Amazing support
10 de setembro de 2026
Resposta da Arc Legal Group
Dear Cal
We're glad we could provide the support you needed. We appreciate your feedback.
Kind regards,
Arc Legal Group
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.