Arsenal Football Club Avaliações 

Ordered 2 Christmas jerseys, A Santasaurus, Gunnasaurus and a bear - my grandchildren were thrilled with the toys as was I because of the terrific quality and attention to detail. I've worn and washed both jerseys, they keep their shape and colour and look amazing :)

Paid for an order on 6 December and still hasn’t been dispatched! I filled in a ticket only to get an auto response 48 hours later to tell me to be patient! I spend an hour on the phone to speak to absolutely no one and then finally to get another auto response to tell me orders placed on the 6th would be dispatched on the 15th. It’s now the 17th. No dispatch yet. This is a disgusting way to treat customers and I’ve spent £80 on a child’s kit with no way of knowing if it’s coming or not! Shame on you it’s not like Xmas is a secret and you are still saying on your website orders placed by the 20th will be delivered!

There needs to be a service where if a consistent number of season ticket holders don't go to the game, or their tickets aren't sold on the ticket exchange - their membership should be frozen for a period, ensuring those tickets are then successfully sold to real Arsenal fans who want to turn up week after week.

Then at least more people would be successful in the ballot! (which is almost impossible to win currently)

Ils ne veulent pas débloquer mon membership.

Où sont les équipes techniques du club ? En vacances ? Ça fait 2 mois que mon red memebrship est bloqué et je ne peux participer à aucun ballot, j'ai envoyé des dizaines de mails et passés des coups de fil interminables. Sans réponses de leur part. Je comprends que le flux doit être très important de leur côté mais il faut savoir s'adapter.

Merci de débloquer mon compte immédiatement. Il est hors de question que je rachète un membership.

Zakariyya mustang alhassan fan tin 2012 arsenal life fans

This review is about the people who run the marketing side of Arsenal. These people are basically corporate scum. They have a money making machine and they don’t give a damn about the public because they know there are so many fans out there that they have a limitless market of fans for their tickets. They have a ticket exchange software that is entirely useless. Ticket holders often have to spend hours unsuccessfully trying to transfer tickets to relatives and friends when they can’t make a match. Arsenal know about this, know that there are easy remedies but they refuse to take them.

Hello, Arsenal, my home team. Actully played for Arsenal Juniors haha.

Guys, I know this has nothing to do with you anymore.

But I tried to email him, obviously very hard to get a hold of.

Thierry Henry.

Im on Holiday, I just saw he's advertiment online promoting gambling..

Ong thats so shameful, I dont want to hate on you.

But such a influential person, doing these kind of stuff.

OmG HEN, whats with you my friend.

Please 🙏

Use your head, use it for something new.

Arsenal, the new English Olympic Diving Team.

The most amazing stadium ever, friendly feel and super glamorous this has got to be the best stadium in the country by far.

I rang on the 9th June, regarding a safety issue when queuing for the Robbie Williams concert on the 7th June.
After speaking with some one, I was advised to send an email to the stadium. So far no response. When I chased this, I was told to fill out a form on the website. Done, no response, I chased on Thursday 26th June and asked for a supervisor, No one available, the person found the message from the website and said marked as urgent and would get a response by Friday 27th, of course nothing. I have been dealing with other stadiums during the same time and have had responses and stuff action. This is a shambles Arsenal.

Disappointed with Arsenal Membership Experience

I’ve been a loyal Red Member, but this season (2024/25) has been incredibly disappointing. My account was mistakenly suspended in August 2024 with no explanation or refund. Despite numerous emails, I received no response until 31st December, when Arsenal finally lifted the suspension.

Although I could log in again, I still couldn’t apply for match tickets. After more ignored emails, I called customer service in April, only to be told a simple “box hadn’t been ticked” on the back end. By the time this was resolved, there were no league games left to apply for.

No apology, no refund, and still no response to my latest emails. I expected better treatment and communication from a club like Arsenal. Very disappointed.

Absolutely shocking. I am a life long fan. The support from Arsenal direct and Arsenal rewards is appalling. Such a massive club and I am ashamed to say they are not there to support its loyal fans.
Orders not fulfilled and reward points being taken because they are unable to provide any rewards when they have the shop right there selling merchandise…shame on you Arsenal

hahahahhahahahahahahaha
sh*t en joke arsenal er de er elendig til at hvad de prøver det kan ikke engang score på åbent mål den største joke 0 tradition og bare b*sser alle veje

I recently did the Arsenal stadium tour and it was brilliant. The staff from the Armoury store to the stadium staff were very professional and friendly.

I would like to send a big shout out to Marco who gave some of the history of the football club both on the tour and in the Arsenal museum.

His knowledge and customer service was exceptional and I would highly recommend the Arsenal stadium tour if you haven’t been yet.

Kind regards,

Imran

Done the tour. Absoloutely brilliant. Staff etc. So well managed queues etc. Very impressive. Managed to meet a legend too along the way. Super Perry Groves. Gent

The matchday experience too. Can't fault it. Great entertainment outside. Music being played in freezing conditions and keeping everyone in high spirits.

We see alot of nonsense online about matchday food prices etc. Found everything reasonable. You'll always pay more at concerts etc so all you can hope for is good quality and it delivers.

Only issue I had was the armoury was incredibly busy on matchday to the point it was hard to walk around. It's matchday though so it's expected. Still a great buzz chatting to other fans etc though.

Love this club. #COYG

Brilliant team! The best

I love this club and I have supported them since 1979 but their box office and ticketing is a complete mess.

You would think that a club of this size would get its collective act together and do something to help THE FANS.
I'm a Red level member and have not been able to get tickets in the ballot for 3 years. Add to that, the fact that the club says unused tickets must go through the ticket exchange BUT you can never find tickets there? There's a note somewhere that says any fans selling tickets through a 3rd party will have their season tickets revoked.

Do this.....go on Stub Hub or Football tickets and look at the swathes of tickets available to buy at 3,4,5 or 10 times the face value. Absolute joke and makes the club a tourism venue, not a football stadium.

Dreadful company stay away from them at all costs. We ordered 3 printed shits for our grandchildren's Christmas presents, then over a 6 week period, someone called Noah would "say" they shipped our order time after time. 4 occasions in total. We know this to be untrue because only once did we here from a carrier to say they had our package. The carrier then messed up the delivery some how and Arsenal Direct just kept saying "don't worry we have sent it again" 4 times. I have been a member at Arsenal Football Club for many years but I will never order from this mob again.

My son who is a huge Arsenal fan and I took the stadium tour just after Christmas and thoroughly enjoyed. The staff were amazing, extremely friendly and engaged my little one in conversation throughout. There is access to so much of the stadium amd the dressing room and players tunnel down to the pitch was a particular highlight. There was also a museum which we fou d Reay interesting. My only negative would be the pricing of merchandise, but it's to be expected.

Appalling website/app.

Why have a club that that spends hundreds of millions on players got a website that is so bad? Complicated, convoluted and not fit for purpose - sales period for the league cup game was over Christmas and not included in the season ticket or “cup scheme”- surely people could have been notified or offered to opt in to league cup tickets?

Why do I have to login several times to the app with this useless single sign in? First the app, then again for the ticket part of the app and then again to rewards part. It’s like they’ve created several apps, all of which are not very good and none of them talk to each other.

I also have a season ticket for my child which confuses them even more. I can’t book cup tickets for her as it says she’s a child. So needed an email conversation to confirm she was ok to go.

Similarly to the overpriced food and drink in the ground (over £18 for two pies and a lemonade) the the club does not care about “legacy fans”- they just want to rinse and squeeze every penny they can out of us all and cram the ground with tourists so they get even more money in.