Arsenal Football Club Avaliações 

I am writing to express my frustration with the lack of acknowledgment from Arsenal Fran Services and response to emails sent through their new portal. Despite following the process outlined, my inquiries have gone unanswered for over five days—or, in some cases, not at all—leaving me with no way to track or follow up on these communications. This is unacceptable for a club of Arsenal’s stature.

As a local resident and lifelong fan, my simple goal is to bring my two sons to home games when I receive tickets through the ballot. However, it is clear that revenue generation is prioritised over the experience and support of local fans.

I was recently forced to visit the Fan Services offices in person after being invited by Callum, who dismissed my challenges with your complicated ticketing system as an “anomaly.” However, nearly every Arsenal fan I speak to shares similar struggles with both the ticketing process and your Fan Services team. When I visited their offices, my issue was resolved quickly by an employee who simply took my phone and details. Should I publicize that visiting your office is the only effective way to resolve issues? It is far more efficient than the cumulative 1.5 hours I spent on hold, only to be hung up on by their team, who seem to deflect blame onto the fans at every opportunity.

Lastly, with all the issues fans encounter—especially regarding this faulty ticketing system—what has Arsenal done to acknowledge these problems and offer any form of recompense for the time and frustration caused?

Their lack of communication and accountability undermines the relationship Arsenal has with its fans. I hope you will take this feedback seriously and address these concerns promptly to Fan Services, both for me and for the broader fanbase who deserves much better.

I had an issue with an online order, and Matthew from the E-Commerce Customer service team swiftly acted and helped me reach a resolution easily. Great service from him!

Shockingly disorganised. 4 email requests and three phone calls and still haven’t sorted out my family’s accounts. Have two ballot ticket games coming up but neither my son or I can access the tickets. But don’t think they really care!

Since they went to single sign my sons season ticket/ account is linked on my account and email. Nothing ever works I just keep going around in circles! I can't see or find any of the tickets for the games he has one ballot tickets for!
Shockingly terrible App and website!

Since they went to single sign my sons season ticket/ account is on my account and email. Filled the contact form three times to get it sorted as he has his own account and email but no one bothers to get back. Had an issue the other tear and same thing, they just ignore you.

Order placed on 30th September. Received email from Amazon that item returned to seller due to tech issues. No response from Arsenal; No-one to chase up on when my item will be received...nothing. just left in limbo

Big thank you to the disability team at Arsenal Football club in the recent WSL fixture between Arsenal Ladies and Manchester City Ladies for affording me access to the sensory room for the game. As an autistic football supporter large stadiums can be problematic.

went to for a tour they closed early, They did not update the website took me 3 hours to get there. I e-mailed for a refund as this was not my fault. they did not even get back to me lost 38 euro.
i baught a product online has been returned there refusing to get back to me or give me my money back. worst experience of my life

Having watched itv news on 19/09/24.
I am appalled as to the way our Prime Minister Sir Starmier is not comfortable with is seat at the stadium.
Think of how many seasonal tickets or single tickets £30.00 per adult.
The man has bought over the years at Emirates Stadium.
Look at his friends who go with them. Couldn't the stadium tailor a way forward to protect our minister with his friends like our Anfield Stadium like has VIP lounges for him to have a casual drink with and sit and watch his favourite team.
I will support with a seat so should his friends to with support. By tailoring safeguarding our Prime Minister and his friends who he is with we should consider a complete row of seats block of with steward support. An a VIP lounge bar.

Dreadful ticket allocations

I have been a member since its inception over in 1997! I am a silver member and I have applied for most games this year with 0 success!

Arsenal are alienating long standing fans.

AVOID AT ALL COSTS, THEY USE AMAZON TO DELIVER, GOT AN EMAIL STATING THE DELIVERY HAD BEEN ATTEMPTED WHEN IT WAS, TRIED EMAILING AND GOT NO RESPONSE

We were in a shared Exec box for the Arsenal V Wolves game 17/08/24 the hospitality service received from our host Rui was fantastic, despite the result (I'm a Wolves fan) it was a fantastica day.

Long term silver member, applied for 90% of ballots for tickets, no success, 0!!. I'm used to attending 10 gamesish a season , absolutely gutted, as a lot of silver members are. Don't bother with a reb membership either, play the national lottery instead.. I'm reading the allocation for silver members has dropped by 75%, to around 1800

I went on the tour earlier this year, and I loved everything about it and I even got a printed shirt. We were allowed access to most of the stadium and we will always support Arsenal F.C!

After 73 plus years a ‘Gunner’ and, as Arsenal (Ticketing?) now well know, disabled with Parkinson’s disease and unable to see my beloved team live, they (Arsenal) have NOT bothered to explain why I was treated so DISGUSTINGLY in my deigning to ask for 2 (two) tickets for the ‘friendly’ with the French side to be sent to me through the POST? This was after, earlier in the year, I ordered 2 (two) £100. Arsenal gift cards which WERE sent to me in the POST! What with Mikel (Arteta) selling ‘super kid’ Chido Obi Martin to Manchester United I DESPAIR! Roger.

If I could give a negative rating i would.

The club and the fans are moving further and further apart. After being an Arsenal fan for almost 35 years and being a regular during the Highbury days. I fell off with my membership, I renewed to be a red member last season with my son being a junior gunner. Tried constantly during the ballot to aquire tickets with no joy. What is worse I emailed the club to express my dissatisfaction and was completely ignored. I have not renewed the membership, as far as I am concerned its an absolute scam.

The club is now completely failing their fans and do not seem to care.

Avoid their online store! They have zero customer support.

I am having trouble getting a flag ordered with a £15 voucher but I Can't work it out I send a email to Juliet slot a management team member still waiting for a response the customer service manager is not bothered and it seems Juliet slot is not bothered about doing the right thing and they are senior management? Not good is it so I'm asking Mr vinai venkatesham who is the top boss for his help because his senior management team can't respond to emails? I hope the CEO sees this so he can ask his management team to get it sorted and something else for the upset it's causing me

Had trouble purchasing tickets for a women’s match today. Website crashed right as purchase was going through so was unable to get the tickets. in desperation to buy the tickets, i called up box office for help. Staff (Hazel i think her name was) was so helpful i was blown away! she managed to get us the tickets and caused us no trouble at all! 10/10 customer service. couldn’t have asked for a more positive experience. Arsenal family doesn’t just include the players and fans but the staff too! UTA