Arsenal Football Club Avaliações 

Ordered on the 7th of December and couldn’t arrive in time for Xmas, despite spending an hour on the phone to chase up on the 17th, alongside follow up emails. Xmzero communications. Shockingly bad. Take your money and run.

Got my order as scheduled. My kids will love it for Christmas. Thanks

We live in the US and we ordered a jersey. We never received it. The tracking info says it was delivered to the local Distribution center an hour away but no other info. I’m guessing it was lost there (which is fine but then refund me or reship the order) When I reach out to arsenal they keep saying it’s been delivered, which it has in a sense…but to a completely different town. When I ask for proof of delivery to my address, which they don’t have, they ignore me completely. 180 bucks down the drain. Trash customer service.

Never work for Arsenal as you don’t get paid for your work.

Not recent experience, but an accumulation of problems over the years. I don’t bother complaining, as when I did I was accused of breaking a hat sizer, that arrived broken.

The (almost) unreadable decal on a cap… is there no quality control.

How about the pajamas that my wife had to sew a seam.

Then, after decades as a fan, I spent a small fortune to plan a trip to the England around an Arsenal match. The day prior to the match we went to the Emirates to buy a kit to wear to the match… SOLD OUT, with a month left in the season… I had to buy a leftover t-shirt. Thanks, Arsenal.

Shall I even bother asking why we never got an email when the 2021 Away kit will be available, when I could have paid $20 more to buy it from a kit store.

I could go one!

I’m devastated.
This is the third time I order from Arsenal Direct and it’s a mystery how their orders never get to the customer on time. Hoppfully I get my order before we’re relegated :(

Sell the club to someone who will make the matchday experience better for fans.

We are relagation material, change the manager change the scouts change the football director,been a supporter 43 years an it’s the worst team we’ve ever had an it’s only the first game

Called up to resolve an issue and member is staff asked me sarcastically what do you want me to do about it....I then called up today peak to someone else who could not help...then I was told to email and they replied back saying they had resolved it when they hadn’t ...all this messing around cause the product I wanted to go out of stock...what a waste of time....I was meant to have a discount applied at the checkout and it wouldn’t work so I was trying to to it resolved ....such a simple issue but no one could and can still not solve it....what’s the point 🤬

Horrible site, horrible service.
Always had log in problems, once logged in difficult to navigate past all of the adverts trying to sell extortionate products.
In regards to the membership this year, it was hard to afford it after the year that everyone had to deal with, even with the "discount." I decided to join in time for the pre season and was told I was too late to get a pass to watch the pre season games and would have to pay for it. So I paid for a years membership last year and got nothing from it and now again I get nothing from the pre season. Its a bit shambolic. Allow yourself time to navigate this site!!

Amazing, Amazing, Amazing customer service from Kelly Harris above and beyond !!!! Well Done.

Kroenke Out, Arteta Out. Sad club.

I asked for a letter to be sent to a sick child who has had a spinal tumour removed and is a life long fan. This wasn2 months ago and they have failed to do this. A utter disgrace

Avoid and go direct to sponsor
Zero communication. Will not even acknowledge emails

Parcel was on 24 hours and now 2 weeks overdue yet nobody takes any responsibility or frankly any interest.

My advice is to avoid Arsenal Direct completely.

Will now have to attempt refund through card payment.

Terrible service.

Delivery of official merchandise is very quick. Thanks alot!

Abolutely Useless. Ordered an item for Arsenal and DPD to have no idea where it went, Even after a week still no idea. Arsenal said it had been returned to them and over 2 weeks later still no refund. I ordered for the second time only for it to be ready for shipping for over a week but never sent. Finally after zero updates unless you call several times to speak to a moron, I was assured it was being sent out that day over a week later. the next day I get a simple email saying my order was cancelled. Plus i'm still waiting for for my original refund. Incompetent staff that just seem to like having a laugh thinking there in control. Utterly useless cowboys

The Arsenal Direct Online Store is run about as well as the football club atm.

I've ordered items over a week ago now - safe to assume you order items 14 days before, they'd arrive by Christmas, right? Well not with Arsenal Direct. 3 'working' days left to the 25th, and my order hasn't inched past "processing" still.

Especially wound up, as they state 3-5 working days delivery on the website.

I should have ordered direct from the kit sponsor!

THANK YOU TO ARSENAL AND THE SURPRISE YOU RUINED!! Ordered a Vintage long sleeved top and other bits. I wrote very clearly, that it was a gift. The postman knocked and handed the parcel to my partner. In bright red Arsenal bag!!! I saved for ages, for these gifts and you have completely ruined it for my partner. Upset is not the word!!!!

Perhaps a plain parcel at Christmas. Surprise was ruined with Arsenal splashed all over the bag. Quality of merchandise is fab though so you are forgiven ( and that's generous as I support Spurs).