Zoe did an amazing job with response very quick efficient and moreover to the point . Very understanding and quick response was given much happy applause my queries and problem was solved
A empresa respondeu
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Veja o que dizem as avaliações
Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Ver mais
A empresa respondeu
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Ver mais
A empresa respondeu
I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Informações de contato
Regus House, B908AG, Solihul, Reino Unido
- www.ashbourne-memberships.co.uk
4,9
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beverly was quick and efficient in…
Beverly was quick and efficient in helping me resolve an issue with my membership
2 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Laurie, thank you for taking the time to give us a 5 star review! Beverley was delighted to be able to address your issue quickly and efficiently. Best wishes, Ashbourne
Membership query
Spoke with Beverley to understand a few points around my account and gym membership. Beverley was fantastic - very helpful and very prompt. Great service all round!
2 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Raman, thank you for taking the time to give us such a fantastic review! Beverley was delighted to be able to help you. Best wishes, Ashbourne
cancellation made easy
cancellation made easy. quick message on chat and agent cancelled membership within seconds.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear John, thank you for taking the time to leave us 5 stars! We really appreciate your feedback. Our team works hard to provide fast and efficient support to our members, so it’s great to hear that our efforts made a positive impact. Best wishes, Ashbourne
Wanted to cancel my membership
Wanted to cancel my membership
My emailed was answered by rianna quickly
And cancelled as requested no problems
1 de setembro de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Adrian, thank you so much for your great feedback! Rianna was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Amazing service abi was fast and…
Amazing service abi was fast and helpful.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Kevin, thank you so much for taking the time to give us such an amazing review! Abi was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Big thanks to Beverley for sorting my…
Big thanks to Beverley for sorting my DD query out. Very helpful and quick to respond to my questions.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Robert, thank you for your fantastic review! Beverley was happy to help with your query. Best wishes, Ashbourne
Today I noticed I had forgotten to pay…
Today I noticed I had forgotten to pay my gymnasium membership. I loaded up the Ashbourne website like an eager dog who’s just seen his lead prepared to give away my money I had earnt from the fruits of my labour! As the website loaded i waited until boom! £71 charge, now upon reading this my heart sank. A late fee! Whatever will I do I thought? Being a young apprentice fighting his financial worth in this cruel and merciless world I began to ponder, how can I afford this? I took my chances and emailed Ashbourne and asked if they may forgive my error and remove the charge. This is when I was greeted with Alisha, she informed me she could indeed remove this charge and did so gracefully. I feel like i now spend the rest of my existence knowing there is such a kind soul living among me. If I was ever blessed enough to meet herself for I shall lay out a red carpet and sing religious hymns as she walks from point A to point B. If a manager at Ashbourne reads this they should make sure Alisha is treat with the upmost respect and has a constant supply for strawberry milkshakes as I believe that is where she sources all of her kindness from.
Amen brothers
28 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Mason, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Alisha was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
I had emailed across to move my direct…
I had emailed across to move my direct debit to fit around my pay schedule and was expecting to wait a week as most places take a long while to reply, however to my delight i had a very rapid response from one of the staff charlie, who had helped me sort this out and was very kind in doing so, Thankyou Charlie !
27 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Aaron, you are very welcome and thank you for your great review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Fantastic customer service from Rianna…
Fantastic customer service from Rianna today.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Ares, thank you for taking the time to give us such a fantastic review! Rianna was delighted to be able to help you. Best wishes, Ashbourne
Super quick response
I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes.
Never had a response so quickly… usually lucky to get anything in a week.
Thank you Sophie!
25 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Samantha, thank you for your super review! Sophie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Excellent customer service
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify this mistake as well as assist me with reinstating my direct debit with precision and efficiency. This is exactly what customer service and satisfaction is all about.
Thank you Ashbourne and Zoe
26 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear J, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Zoe was happy to help. Best wishes, Ashbourne
Really great gym
Really great gym. Super nice people and all the equipment you can think of. Will definitely be coming back.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Jacob, thank you so much for your feedback, we will pass this on to your gym, and we hope to welcome you back in the future. Best wishes, Ashbourne
I was dealing with a staff member named…
I was dealing with a staff member named Jessica and she was very professional and quick in responding, would definitely recommend her to deal with my future membership enquiries.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Mateusz, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. We really appreciate the positive feedback, and Jessica was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Very good service from Zoe
Very good service from Zoe, quick and easily done and very clear instructions.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Adam, thank you for taking the time to give a 5 star review! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very polite and helpful.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Joe, thank you for your kind and thoughtful feedback. We really appreciate you taking the time to share your experience. Best wishes, Ashbourne
Shannon has been great in responding my…
Shannon has been great in responding my queries regarding signing up for the gym.
Stay blessed.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Umair, thank you for leaving us such lovely feedback. Shannon was pleased to help you and we really appreciate the 5 stars! Best wishes, Ashbourne
Rianna was really helpful and sorted my…
Rianna was really helpful and sorted my query fast with no issues. Thank you :)
20 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Robert, thank you for your fantastic review! Rianna was happy to help with your query. Best wishes, Ashbourne
Easy and quick reponsive especially…
Easy and quick reponsive especially from Abbie was able to have my account reinstated no issues.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Mehad, thank you for sharing such a fantastic 5 star review! Abbie was thrilled to assist you quickly and efficiently. We really appreciate your feedback, as we all strive to provide the best support to our members. We're thrilled to hear that you’re another happy member! Best wishes, Ashbourne
Sophie was very efficient and very…
Sophie was very efficient and very polite and quick!
Many thanks for helping Sophie.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Claudine, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Sophie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very prompt and friendly support…
Very prompt and friendly support provided by Tiffany when requiring an update to my membership, thank you for making the process so easy.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Jan, you are very welcome and thank you for your brilliant review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
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