Barton Watch Bands Avaliações 

THIS IS FRAUDULENT COMPANY. I BOUGHT AN LG WASHING MACHINE FROM CONTAINERLIFTCOMPANY.COM BUT THE PAYMENT RECEIPT CAME FROM BARTON WATCH FOR A WATCH. I CONTACTED THIS COMPANY BUT THEY KNOWING THAT THIS IS A FRAUD, STILL CHARGED MY CREDIT CARD !!!! BLOODY THIEVES

Terrible company. Slow support response. Bad business. Slow response on refunds. I would NOT recommend. I would give 0/5 Stars if I could!

Great products, but the best customer service I have ever experienced. A strap failed 11 months into the 12 month guarantee. I spoke with an associate on a saturday and a replacement was shipped on monday, no fuss no problem! Also, the company does good community service work in the Texas town where it is located. Great people, great products. Five Star all the way!

Don’t order these from Barton . It’s been 2 weeks and they still have not arrived . They use UPS who are terrible. Their customer support is a BOT . Am pretty sure I will get a tax bill when they arrive too based on below. Let’s see.

I absolutely love my Barton elite silicone strap for my casio duro. It is the most comfortable strap that I own. Just picked another one up too!

I love my Barton Bands!
I have ordered from Barton 3 or 4 times now, and have had a positive experience each time. The bands are well priced, well made and arrive quickly. Last order I got, I wasn't in love with one of them after putting it on my watch and I reached out to them for an exchange and they swapped it out so quick without me having to do anything but mail back the old one. Great customer service, thank you again Josh for the help. You guys have my business for life.

I have ordered several band from Barton and have been really happy with those bands. I recently thought I ordered one thing, and somehow got the wrong size. They shipped my replacement within 24 hours of being made aware of the problem

Awesome straps, high quality silicone and fine leather. Customer service is top notch.

I love the product and the customer service is great. All issues resolved in a timely manner. Communication/Response time A+ as well.

They stand by their products. I got the watch band that I ordered but the color hue was different from the one online. They replaced it with a different band no questions asked. The replacement band had the stainless steel buckle which was didn’t match the case of my watch. This was totally my fault. They went ahead and sent me an extra buckle. I would definitely buy from them again.

I have a carbon and titanium watch with white hands and lume with 21mm lug width… damn hard to find 21mm straps of decent quality! Then Barton comes along and does a two tone black/white rubber strap that’s so soft, it’s awesome. My only feedback would be that the strap could be deeper/thicker at the lug area.

£57 worth of watch straps arrived to me in UK. I understood that VAT of 20% would be applicable , but no duty payable as under £135 threshold. They obviously didn't declare a customs value, so the shipping agent declared £136 - so I paid a total of £40 in customs fees for £57 of watches. Whilst I appreciate that Barton watches are not liable for customs fees, please at least complete the correct export docs so that the customer only has to pay the correct fees! Would not use again.

Horrible customer service...actually no customer service even after two emails sent and two voice mails left! They confirmed on 9/18/24 that they took my payment- it's now nine days later and not a word. If Barton is out there reading these reviews my Order is #87613740. Please update or cancel. At this point I can go elsewhere.

Honestly, I had the exact opposite experience to what is mostly mentioned here. Strap came damaged (but otherwise of good quality), so I contacted support - answer came lighting fast, with prompt replacement sent my way (this was allowed to be exchanged with the agent for a refund instead, as the duties are pricy in my country - also resolved record fast). 5/5 stars

Absolutely total lack of customer service. I have written to them 6 times over the last 14 days with no reply, I've telephoned them from Australia and left voicemails twice. I've even tweeted them from X and they won't respond.

I've had problems with my last two orders. They left a milanese bracelet out from an order and it's been months trying to resolve that one. $49.99 lost. I recently ordered 5 straps in long length and three of them were regular. I have no recourse other than doing a charge back with my bank. They simply do not respond to ANY customer contact. It's not like I haven't tried all reasonable means to contact them.

Until they reassure us that they aren't going to suddenly shut up shop in the middle of the night I would be hesitant to spend any more money with them.

It's a shame because I liked their products, but this utter disdain for their customers is a deal breaker. I'm sorry Barton, it's you and not me.

10 days after ordering and paying and still can't give me any idea when it might arrive. Email responses are automatic via a bot. Wouldn't buy again.

Okay, it's not exactly rocket science to see that the company gets some bad reviews.
I've seen a bunch from a few years ago that appeared to mainly relate to slow fulfilment and shipping and poor customer service.
I'm seeing similar reasons for bad reviews here unfortunately, just nowhere near as many as I was seeing.
So, I guess they are slowly getting a handle on this but it really shouldn't be a thing.
And the cut and paste responses to those bad reviews is a really bad idea Barton. Not very personal.

Anyway, my dealings with them.
The website is really funky, so pay attention when ordering as it tends to pre-populate your order, particularly if you are ordering multiple items.
It did this to me, it pre-populated a strap size that I didn't notice so I got the wrong size.
I kept it anyway as a spare and now I pay very close attention when I order.

I also keep getting direct e-mails with discount codes sent to me but when I attempt to enter them they don't work. Which is annoying.
I did e-mail Barton about this and got no response. Which is very poor.
I was also under the impression that if you signed up to the website then it resulted in free shipping but again, that function is not working for me.

So, like I said, the website is funky, pay attention.
The watch straps, bands, whatever you want to call them, are pretty good. That's the good news, right?
I buy the one-piece nylon NATO straps and I'm happy with the end product completely.
Just not so much with the journey to get there.
If they sort those issues out they really would be top notch with a glowing review page instead of what they actually have.
Bottom line is, I will still buy from them as long as things continue at least how they are.
I recommend the product itself to you, less so the service or the website.

Never received the watch strap I ordered. All my emails have gone unanswered so far.

So on June 24th I ordered a black alligator grain leather watch band from Barton Watch Bands, got the confirmation the same day. 2 days pass, I wrote an email to their customer service asking when will I get a tracking number for my order, no response. 4 days pass, wrote another email again, still, no response. 6 days pass and I just lost hope of them shipping my order out so I wrote them a refund email and I have low hopes of them actually giving my money back. Probably never going to buy from Barton Watch Bands again because of the poor customer service and shipping. What really disappointed me is that they state their shipping times are 1-2 days and I get it that sometimes there are a lot of customers buying from the same shop, but atleast write to your customers about their orders or what problems you might be having, some response is better than none.

Decent. Good price. Not so good shipping experience.