Delighted with the perry pear shampoo and conditioner I purchased from you. Great product at a good price. The free gift body wash was also a lovely bonus. Arrived promptly and well packaged
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Veja o que dizem as avaliações
I was very pleased to be able to purchase some of my favourite Caudalie products that are not available through the Canadian store. My order arrived in a reasonable amount of time.
A empresa respondeu
My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Ver mais
A empresa respondeu
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Informações de contato
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Reino Unido
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Excelente
809 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service is amazing
Customer service is amazing, would 100% recommend.
30 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thanks for the 5 stars! We're so glad you loved our customer service, and we truly appreciate the recommendation. Let us know if you ever need anything else! 😊
Really nice company to use
Really nice company to use, I was having a dull day made worse thinking my order was lost by evri. The cust service responded so quickly with helpful directions on where to find my parcel from street view. Thank you 🙏
26 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for the 5-star review! We are so happy we could help you locate your parcel and bring a little sunshine to a dull day. Using Street View to guide you was a brilliant move by our team, and we're thrilled it worked out. Thanks for choosing us! 🙏
I have used Kevin Murphy products for a…
I have used Kevin Murphy products for a few years now after my hairdresser introduced them to me. I now purchase them direct online.
The website is simple to use with a great choice. The products are great quality and reasonably priced. Packaging and delivery time is excellent. Great all round service.
1 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for the wonderful 5-star review! We're so glad our team was able to swiftly update your address for you. Providing fast, helpful support is what we strive for every day. We truly appreciate your kind words!
The customer service team is great
The customer service team is great, they responds to my request change on address very swiftly. I am very moved by their response.
27 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for the wonderful 5-star review! We're so glad our team was able to swiftly update your address for you. Providing fast, helpful support is what we strive for every day. We truly appreciate your kind words!
it was not clear that the items were…
it was not clear that the items were coming from the US. the banner on website said free shipping to new zealand which was great, but it took over 2 weeks to get here which was not ideal.
12 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for sharing your feedback with us. We are glad you were able to take advantage of our free shipping to New Zealand, but we're sorry the wait felt too long. To help clear up any confusion, our team is actually based in the UK, not the US! Because we are shipping halfway across the world, our delivery estimate of 12–16 working days is noted at checkout, and we're glad your order arrived within that window. That said, we appreciate your feedback and will look into making our international shipping times even more prominent on our main pages. We hope you enjoy your purchase!
The products offered are high quality &…
The products offered are high quality & customer service is excellent! Very happy with my purchase!
20 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for the wonderful review! We are thrilled to hear that you're happy with your purchase and that our team provided excellent service. Quality and customer care are our top priorities, so your feedback means the world to us. Enjoy your new products, and we hope to welcome you back soon!
Good quality and effective
Good quality and effective.
I will continue to purchase.
19 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your feedback, we are very happy to hear this! Kind regards, B&U
Great service
Great service to rectify an incomplete order swiftly and efficiently.
6 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for the fantastic feedback! We truly appreciate you giving us the chance to make things right.
While we always aim for perfection on the first try, we’re glad our team was able to step up and resolve the missing items swiftly and efficiently. Knowing that we turned your experience around means a lot to us.
We look forward to serving you again soon!
The product very good
9 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for the 5-star review! We're so happy to hear you're enjoying your products.
See you again soon!
Great website with great products
I accidentally discovered BathandUnwind.com while doing an online search for Omorovicza products several years ago, and I'm so happy I did. B&W has a great selection of many different brands at decent prices. (They were a lot more affordable last year, but I guess that's the nature of the market.) Since the orders are coming from across the pond, I realize it takes time to get here. I've never had a problem receiving my orders. Everything is always packed so well, which is greatly appreciated. Great packaging for great hard-to-find products. Thanks, Bath and Unwind!
18 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for sharing your journey with us! It’s wonderful to hear that an accidental search for Omorovicza several years ago turned into such a long-standing relationship. We know there are many places to shop, so we truly appreciate you sticking with us "across the pond."
We’re especially glad you noticed the care we put into our packaging. There’s nothing worse than opening a long-awaited delivery to find a mess, so we make it a priority to ensure your hard-to-find favorites arrive in pristine condition.
Regarding pricing, we hear you, the market has definitely been a bit of a roller coaster lately! We’re doing our best to keep our prices as competitive as possible while still sourcing the high-quality, authentic brands you love.
Thank you for your patience with international shipping and for being such a valued part of the Bath & Unwind community. We look forward to packing up your next order soon!
Good product!
Good product!
Good costumer experience!
Well done to Hannah, who helped with a courier delivery issue!
Thank you!
16 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for the 5-star shout-out!
We are thrilled to hear that you had a great experience with us. We’ll be sure to pass your kind words along to Hannah, she’ll be delighted to know that her help with your courier delivery made a difference. We know how stressful shipping hiccups can be, and Hannah is a pro at getting things back on track!
We appreciate your support and look forward to serving you again soon.
Easy search, easy buy, easy get!
It was easy to search for product with clear description. I found it at an incredible price (and even less than what was initially quoted) and I received exactly what I wanted in a timely manner.
4 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for taking the time to leave this lovely review.
I’m really glad you found the product easily and that the description helped you choose what you needed. It’s great to hear you were happy with the price and that everything arrived with you promptly as well.
We really appreciate your support and hope to see you again soon.
A very nice smelling lotion
I got to try the lotion on vacation in Scotland. Purchased a bottle and my husband loved it. Im so happy I was able to find it again and be able to purchase it. My husband loves the scent. I truly was amazed at how fast I got it coming from overseas.
Will continue to purchase
7 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your lovely review! 😊
We’re so glad you discovered the lotion while in Scotland and even happier that you were able to find it again. It’s wonderful to hear that both you and your husband love the scent—it’s definitely a favourite!
We’re also pleased the delivery reached you so quickly, even from overseas. Your continued support really means a lot to us, and we look forward to your next order 💛
Great company to purchase from
I placed an order from the U.S and it arrived in exactly 2 weeks. I’m very satisfied with my order and will definitely continue to repurchase from this company. I did not have to pay any extra tariffs and I was very pleased knowing the items are legit. I’m glad I can purchase my favorite items for a cheaper price from this website. Definitely recommend.
23 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for the fantastic review! It’s wonderful to hear that your experience with us was so seamless.
We know that ordering internationally can sometimes feel like a bit of a gamble, so we’re thrilled that your package arrived right on schedule and that you’re happy with the quality of your items. Ensuring our customers get authentic products at the best possible prices, without any hidden tariff surprises, is exactly what we strive for.
We can’t wait for your next order!
Great customer after-care!
I had ordered a few deodorant sticks, but I wasn't aware that B&U is UK-based (I live in The Netherlands). It took very long for the parcel to arrive (2 weeks), and prior to it arriving in the end, I contacted B&U saying the parcel probably got lost (no tracking was available). They then followed up very kindly, sent me a new parcel cost-free, asking only for this review :)
6 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for the kind words! We’re thrilled to hear that our team was able to turn a frustrating wait into a positive experience for you.
While we love that our deodorants are making their way across the channel to The Netherlands, we know that the "postal gap" between the UK and the EU can sometimes feel like a bit of a black hole. We really appreciate your patience while the original parcel was taking its scenic route!
It was a pleasure to help, and we’re so glad the replacement reached you safely. We hope you love the sticks now that they’ve finally arrived.
Thank you from across the water,
The B&U Team
The Best Foot Products
This company hands down has the best foot products! I would be lost with them. Also very speedy shipping!
1 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your kind words! We’re thrilled to hear that you love our foot care range—it really means a lot to us. Knowing our products make such a difference is exactly why we do what we do. 😊
We’re also glad you were happy with the speedy delivery! Thanks again for taking the time to share your experience with Bath & Unwind.
Order a item but unfortunately Evri…
Order a item but unfortunately Evri lost the parcel. Within twenty four hours after contacting Bath and Unwind Hannah was apologetic and had resend my item. Excellent service for my query
17 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for taking the time to share your experience. We are so sorry to hear that Evri misplaced your initial parcel, but we’re thrilled that Hannah was able to resolve this for you so quickly!
At Bath and Unwind, we know how disappointing it is to wait for a treat that doesn't arrive, so we make it our priority to get things back on track as fast as possible. I’ll be sure to pass your kind words along to Hannah, she’ll be delighted to know she made a difference.
We hope you enjoy your replacement items, and we look forward to seeing you again soon!
Excellent customer service
I placed an order with the company. Delivery was within 48 hours 👍
However there was a problem as it had leaked
After contacting the company I had a response within 24 hours and a replacement sent out and on its way . Can't wait to enjoy my product 🤗
13 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for sharing your experience! We are thrilled to hear that, despite the initial hiccup, we were able to get things back on track for you so quickly.
We know how disappointing it is to receive a package that isn't in perfect condition, but we’re glad our team could show you what our customer service is all about.
I recently ordered some of my favorite…
I recently ordered some of my favorite hair products from Bath and Unwind since I saw they had a discount and they came so quickly! Highly recommend
14 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your lovely review! We're so glad you were able to grab your favourite hair products at a great price and that your order arrived quickly.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Great Price
Products were a great price, delivery was quick and efficient, easy to order too!
25 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your great feedback! We're so pleased to hear you found our prices competitive, the ordering process easy, and the delivery quick and efficient.
We really appreciate your support and hope to see you again soon!
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