Delighted with the perry pear shampoo and conditioner I purchased from you. Great product at a good price. The free gift body wash was also a lovely bonus. Arrived promptly and well packaged
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Veja o que dizem as avaliações
I was very pleased to be able to purchase some of my favourite Caudalie products that are not available through the Canadian store. My order arrived in a reasonable amount of time.
A empresa respondeu
My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Ver mais
A empresa respondeu
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Informações de contato
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Reino Unido
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Excelente
809 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A reliable source for beauty products
A staple for my personal care routine for years. I've placed multiple orders with Bath and Unwind and have always had a seamless experience.
4 de julho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your feedback, we look forward to providing you a great service in future! B&U
Excellent customer service
I ordered a hair product from Bath & Unwind and was extremely impressed with their customer service who dealt with a small issue promptly and courteously and made me feel my transaction was important and I was special!. The hair product was good quality and reasonably priced so I would recommend Bath & Unwind.
24 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Hi Eva,
Thank you for your lovely feedback, we are happy we could assist you!
B&U
Shipping could use improvement
Everything was fine except for the shipping. There was hardly any packing material, and by the time it got to me, two of the three nozzle protectors had broken off and the body wash had oozed out into the box. Pumps all work and not a lot of product was lost, so I kept the items. Happy with the products I ordered.
4 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Hello, I am very sorry to hear your order arrived damaged. If you would like to discuss this further with us at Customer Service, please pop us an email at help@koan.is and we would be more than happy to help resolve this fairly.
Kind regards, B&U
Damaged order
My order arrived quickly. Unfortunately the product was damaged when it arrived. I emailed pictures of the item to customer services and they could not have been more helpful. The lady I spoken to arranged an immediate replacement to be sent out. This company pride themselves in their products and service. Would highly recommend.
1 de julho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for taking the time to leave us such a lovely review.
We're sorry that your original item arrived damaged, but we're delighted to hear that our customer service team was able to resolve the issue quickly and arrange a replacement for you. Providing high-quality products alongside excellent customer service is something we take great pride in, so it's wonderful to know this was reflected in your experience.
Thank you for your recommendation—we truly appreciate your support and hope you enjoy your replacement!
Fabulous products
Fabulous products, good points account. Nearly always a little extra in the parcel.
Always quick to despatch.
26 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying our products, our rewards points scheme, and the little extras we like to include in our parcels. It's also great to know that our quick dispatch has made a positive impression.
We really appreciate your continued support and look forward to sending your next order!
delicious!
Selection is lovely, everything was easy to order, communication when it would arrive was excellent, got here quickly... it all smells delicious, cannot get anywhere else except by going to Scotland!! so glad you carry this brand -Arron Sense of Scotland
15 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your lovely review! I’m delighted to hear that you found ordering easy, communication clear, and delivery quick.
Arran Sense of Scotland is such a special brand, and we’re thrilled to be able to make it available to customers who might not be able to visit Scotland in person. Hearing that everything smells delicious is exactly what we love to hear!
Thank you again for taking the time to share your experience, and we hope you continue enjoying your Arran products.
Beautiful bath salts have reordered…
Beautiful bath salts have reordered several times, nice smell not overpowering resolve quickly.
24 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your lovely review!
We're delighted to hear you've reordered our bath salts several times – there's no better compliment than a returning customer. It's wonderful to know you're enjoying the fragrance and that it's just the right balance without being overpowering.
We really appreciate you taking the time to share your experience, and we look forward to welcoming you back to Bath & Unwind again soon.
My delivery didn't arrived and was send...
My delivery didn't arrived and was send back and I am still waiting for a refund. The customer service said, I have to wait for the delivery to arrive back before I get my refund.
Update: I finally got my refund. But it last way to long and it turned out the order was send back to the wrong address (I wrote the delivery service for tracking information)
Despite the annoying situation, customer service was always friendly and helpful.
28 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your feedback — we’re really sorry to hear about your experience and appreciate you taking the time to share it.
We’ve looked into your order and can confirm that the refund was actually processed before your review was posted. It can sometimes take a few working days for the funds to appear depending on your payment provider, but you should now see this reflected.
Just to clarify our process, we do need to wait for returned items to be received back by our warehouse before issuing a refund, as this ensures everything is properly tracked and processed. In your case, the return was already in transit and we monitored it closely.
We understand how frustrating delays with delivery partners can be, especially when you’ve done everything correctly on your side. We do insure our shipments and work with carriers to resolve these situations, but we also have to follow the return confirmation process before closing the loop.
If you’re still unable to see the refund, please contact us directly and we’ll be happy to check this immediately for you.
Great Service
Great Service, I ordered 2 diffusers however one arrived damaged from transit.
Customer service responded within 24 hrs. After providing evidence of the damaged product, a replacement was sent the following day.
21 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your review, we are very sorry your order arrived damaged however we are happy we could resolve this for you to your satisfaction. Kind regards, B&U.
Customer service is friendly
Customer service is friendly, prompt, helpful, and responsive. Excellent customer service.
19 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your kind feedback, B&U
Service par excellence
Excellent service, wonderful product, happy wife!
28 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for taking the time to share your kind feedback. We're thrilled your wife is happy. B&U
Great website!
I'm very happy with the range of products,customer service and prompt delivery .Bath and Unwind has introduced me to endless new products some of which I now call my essentials.One of the best websites available to customers worldwide!
17 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your feedback, we look forward to serving you again in future. B&U
Very quick dispatch and great products
Very quick dispatch, items exactly as described. I was hesitant at first, never having heard of this store before, but everything went smoothly and wonderfully, and I will definitely be back. Huge plus for stocking UK brands!
22 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your feedback, we look forward to welcoming you back in the future. B&U
Great price and fast delivery
1 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your feedback! B&U
Good communication however couldn’t…
Good communication however couldn’t process my order even though I paid by PayPal which was a payment option. Given a refund but won’t be ordering again , they need to sort out their ordering service.
8 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Hello, we are very sorry for the technical problems you experienced - rest assured we are working on this. We apologise for the inconvenience caused. B&U
The best of service
The best of service! I’ll be back for sure.
25 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your kind review, we look forward to serving you in the future. B&U
On time deliveryOn time Delivery and exactly the…
On time Delivery and exactly the product I needed.
7 de junho de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for taking the time to write a lovely review, we're very happy to hear this.
Have a lovely week - B&U.
Highly recommended
Great range of products. Price competitive and with a range of special discounts and free product incentives which are usually relevant to my normal product choices. Very responsive excellent customer support.
31 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Wow, thank you for the amazing feedback! We love hearing that you're enjoying our product range and that our special discounts are adding value to your shopping experience. Providing responsive, excellent customer support is our top priority, so your review truly means the world to the whole team. Happy shopping! 😊
Great products and quick service.
Great products and quick service.
1 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thanks for the great feedback! Fast service and high-quality products are exactly what we aim for, so we're delighted to hear we hit the mark for you. Enjoy your purchase! 😊
L’acheminement du produit a pris du…
L’acheminement du produit a pris du temps
Mais le service client est très réactif et le produit est très agréable
Cela vaut la peine d’attendre
Je recommande
22 de maio de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Merci beaucoup pour votre recommandation ! Nous sommes désolés pour l'attente, mais tellement heureux que le produit vous plaise et que notre service client ait été à la hauteur. Merci pour votre patience ! 😊
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