Delighted with the perry pear shampoo and conditioner I purchased from you. Great product at a good price. The free gift body wash was also a lovely bonus. Arrived promptly and well packaged
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Veja o que dizem as avaliações
I was very pleased to be able to purchase some of my favourite Caudalie products that are not available through the Canadian store. My order arrived in a reasonable amount of time.
A empresa respondeu
My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Ver mais
A empresa respondeu
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Informações de contato
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Reino Unido
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Excelente
809 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely company to deal with
Lovely company to deal with, delivery was great, I did have a small issue with the item however they went above & beyond to rectify the issue with a much more than satisfying outcome. Thank you all again for your assistance & I will definitely recommend to other & also shop with you again
16 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your kind words! We're delighted to hear you had a great experience with our delivery and that our team was able to quickly resolve the issue for you. Your satisfaction means everything to us, and we truly appreciate your recommendation and continued support. We look forward to serving you again soon!
I didn’t receive nothing yet!!!!
I didn’t receive nothing yet!!!!! 2 monthssssssss !!!!! This is a scammer!?
9 de abril de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Best wishes,
Hannah
Bath & Unwind Customer Experience Team
disappointing!
disappointing!
I newly discovered this company and was so excited, placed my 1st order and it arrived everything was fine. then I placed another order which I never received evri driver left the package somewhere unknown. despite me continuously contacting them I have had no response form them regarding my m missing order.
I have tried to resolve with evri but as we know they are useless so I have no product and my money is gone.
19 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Best wishes,
Hannah
Bath & Unwind Customer Experience Team
Top-tier Company.
Great products and prices. Good website, quick dispatch, securely packaged and arrived safely. Five Stars.
30 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for the five-star review! We’re thrilled to hear that you enjoyed our website experience and that your order arrived quickly and safely.
We pride ourselves on our packaging and efficiency, so it’s great to know we hit the mark for you. We look forward to seeing you again soon!
Great deals and customer service but poor shipping time
I felt that the specific item I purchased was on “back order” for way longer than the description had listed (10 days)
The agents via email were very kind and informative on keeping me posted when I inquired about the status. I wish the option in the portal was accurate regarding clicking the link to check the status of the order. Every time it didn’t state anything therefore I had to email about a shipping status update.
23 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your honest feedback. I’m sincerely sorry that the back-order period exceeded our original estimate and that our tracking portal didn't provide the clarity you needed.
I am, however, delighted to hear that our support team was able to provide kind and helpful updates in the meantime. I will be sure to share your praise with them!
Please know that we are currently looking into the technical sync issues with our order portal to ensure that 'live status' updates are more accurate moving forward. Your feedback helps us get better, and we truly appreciate your patience while we work through these growing pains.
Great products and reliable delivery.
Great products and reliable delivery.
10 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for the 5-star rating! We’re thrilled to hear you’re enjoying the products and that our delivery team hit the mark.
We look forward to serving you again soon!
Excellent customer service experience
Excellent customer service experience
18 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for the 5-star review! We take great pride in our customer service, so it’s wonderful to hear that you had such a positive experience with our team.
We’ll be sure to pass your kind words along to everyone here. We look forward to seeing you again soon!
Easy to use website. Competitive prices.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Glad to hear we hit the mark for you! Thanks for the great feedback and for choosing us.
Hidden gem
Happy I found this website due to its prices. It’s reliable and they have amazing options to shop for.
9 de março de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Music to our ears! We’re thrilled you’re enjoying the variety and the value. Thanks for the 5-star support!
I did not get the product I ordered
I did not get the product I ordered. I ordered Joico Curl Confidence. I got Joico Curls To Go. They are not the same thing.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Hi,
We're sorry to hear that you were disappointed with your experience.
After reviewing your order, we can confirm that the item dispatched was the exact product selected and purchased at checkout. Unfortunately, it appears that the incorrect item was ordered, rather than an error occurring during processing or dispatch.
We understand that mistakes can happen when ordering online, and our Customer Care team is always happy to help where possible. If you still need assistance finding the correct product, please don't hesitate to get in touch with us directly.
Kind regards,
Customer Care Team
The price was good - but increased rapidly
The price was good.
Delivery was exactly as promised.
Went back to the website to order more(candles) but they had increased by 25% so I won’t be placing an order.
And the address to write to isn’t recognised!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your honest feedback. We're glad to hear your first order arrived on time and met your expectations! We understand that a price increase is never welcome news.
We’d appreciate the chance to chat with you directly to explain the recent changes in our costs and see how we can make things right for a returning customer. Please drop us a line at help@koan.is so we can look into this for you.
Great product and price and service…
Great product and price and service thank you
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your kind words! We’re delighted to hear you’re happy with the product, price, and service, it truly means a lot to us. We appreciate your support!
NEOM ceramic stars
The NEOM ceramic stars are a great non toxic home diffuser. I use pure essential oils. Better in a smaller space. Or you can hang up multiple stars.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
We’re delighted to hear you’re enjoying the Neom ceramic stars as a natural, non-toxic way to diffuse your pure essential oils. You’re absolutely right, they work beautifully in smaller spaces, and hanging multiple stars is a great tip for enhancing the scent in larger areas.
Thank you for sharing your experience, we truly appreciate your support 💛
My order has not arrived!
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Excellent service again.
My absolute favourite hand wash Whisky & Water, smells good enough to drink but I wouldn’t advise it. Unlike some hand wash it really lathers up and feels luxurious and where should you buy it from, Bath and Unwind of course. The service from Bath and Unwind was superb, really helpful emails so that you know exactly when to expect your order and really quick delivery.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
We’re thrilled that Whisky & Water has earned the title of your absolute favourite !
It’s also wonderful to hear that your experience with Bath and Unwind lived up to expectations. Keeping you updated and getting your order to you quickly is exactly how it should be, so your kind words mean a lot to the team.
We can’t wait to welcome you back for your next treat! 🛁✨
Bought this set for a birthday gift and…
Bought this set for a birthday gift and I am delighted with it. Beautifully packaged and a great price
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your lovely feedback! so pleased to hear you are delighted 😊
Excellent company - great product range
Excellent site - and great customer service. Discovered Bath and Unwind by chance when looking for Olverum Bath Oil. Not only did they have the twin pack at a great price but I also received a free gift and my customer service issue - minor - was dealt with super quickly.
Really impressed with the company.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your wonderful review!
We’re delighted you discovered us (sometimes the best finds happen by chance!) and that you were able to grab the Olverum twin pack at a great price. It’s also lovely to hear the free gift was a welcome surprise.
I’m especially pleased our team could resolve your query quickly, even the small things matter to us, and we always aim to make the experience as smooth as possible.
We really appreciate you taking the time to share your feedback and hope to see you back at Bath & Unwind again soon!💖
I never recieved my package
I never recieved my package, paid 70$ for a dark green aero Stanley cup.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Really responsive firm who were quick…
Really responsive firm who were quick to ship and good prices. There was an issue with my original order and they could not have been more helpful, sending out again with a different courier and keeping me informed all the way.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your review, Christine! It truly means a lot to us. We’re always here to help in any way we can, and we’re so glad everything worked out for you in the end.
Efficient and really nice products
Efficient and really nice products
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your feedback! appreciate you taking the time to leave us feedback. We hope you enjoy your products!
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