Delighted with the perry pear shampoo and conditioner I purchased from you. Great product at a good price. The free gift body wash was also a lovely bonus. Arrived promptly and well packaged
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Veja o que dizem as avaliações
I was very pleased to be able to purchase some of my favourite Caudalie products that are not available through the Canadian store. My order arrived in a reasonable amount of time.
A empresa respondeu
My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Ver mais
A empresa respondeu
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Informações de contato
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Reino Unido
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Excelente
809 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love the products and just adore my…
Love the products and just adore my Olverum bath oil ( actually can’t live without it!) and Bath and Unwind always have good prices and offers. Well packaged and quick delivery.
12 de janeiro de 2026
Avaliação não solicitada
No guarantee of delivery after paying
Ordered on 31st December.
The website states 3-5 days delivery.
Two working days to go and the website states that it still has not even been dispatched, which not only means that it WILL NOT meet their delivery promises but is also likely to be OUT OF STOCK😡
I really HATE companies who take your money and expect people to wait indefinitely for the goods under false pretences. VERY sharp practice and unacceptable.
I also don’t like the fact that this company does not have an actual phone number, despite being in Bristol (supposedly). This is always a ‘Red Flag’, what are they hiding from?
I will give them a couple more days and IF they respond appropriately I will update this review, otherwise, I will have to process a cash back via my credit card company (not the first time).
Update: Just as I thought - they have responded to an email that I sent voicing my concerns and they admitted that THEY DO NOT HAVE THE ITEM IN STOCK!
Absolutely do not trust this company if they do not deliver on time, insist on a refund and use somebody else.
6 de janeiro de 2026
Avaliação não solicitada
Still no package after 16days.
I placed order on the 20th December 2025 and 16 days later I have still not received it. Although it says it was dispatched on the 22nd December.
Very disappointing
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Discount offered - not given?
The reason I placed an order with your company is because you offered apparently on your website a '15% discount' on my first order.
When I came to the checkout, the 'discount code' did not work, and I ended up having to pay the full price as this was for a Christmas present, and I did not want to delay shipment.
I emailed you twice about this issue, but I have had no reply or explanation, just this message asking for feedback!
I personally don't think it's fair to offer a discount to make the products more attractive, and then not have this facility.
I would be grateful if you could please look into this.
On the positive side, the products are wonderful (Noble Isle), and the shipping was quick.
Thank you.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for taking the time to leave a review. We’re very sorry to hear that you were not satisfied with the service you received, and we sincerely apologise for the frustration this has caused. We’re unable to see any emails from you in our inbox, so we’re sorry that you didn’t receive a response sooner. A member of our customer service team will be in touch shortly, and the refund for the discount you’re entitled to will be processed.
We’re pleased to hear that you’re happy with the products and that your delivery arrived quickly, and we truly appreciate your feedback.
The Scent Alone Is Heaven
There are lots of products about that do the job that our Noble Isles products do, many of them much cheap. However, none of them are as good as these, the scent alone is heaven. Such nice products, offering great quality. Also, great service with the products arriving quickly. My wife ic in love with Noble Isle products.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for this wonderful 5-star review. We’re delighted to hear how much you and your wife enjoy Noble Isle products, especially the scent!
We’re also pleased to hear your order arrived quickly. Thank you again for choosing us, and we hope your wife continues to love every moment of using her products.
Priced and packed well
Priced and packed well. I'm grateful you carry my favorite!
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your 5-star review. We’re delighted to hear you’re happy with the pricing and packaging, and it’s wonderful to know we carry your favourite.
We really appreciate your support and hope you continue to enjoy it!
Speedy delivery
Product discontinued in Canada. So happy to have found on your site.
Surprisingly quick delivery.
Will definitely be reordering again.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your 5-star review. We’re so pleased you were able to find your favourite on our site and that it reached you so quickly.
It’s lovely to hear you’ll be reordering. We truly appreciate your support and look forward to welcoming you back again soon.
Where are my purchases from a month ago??
I purchased a few items from Bath & Unwind on 26 November 2025. Today is 27 December 2025 and I still have not received the items I purchased. I notified Bath & Unwind that my purchases have not arrived and received a generic automated acknowledgement email mid December and nothing since. The purchases were a Christmas gift. Hard to believe in this day and age that Bath & Unwind have a) been unable to harness the power of efficient delivery and b) have been so incredibly terrible with their customer service.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
We’re very sorry to hear that you haven’t had a positive experience shopping with us.
I can see that we responded to your email on 23rd December and have since arranged a replacement for your order.
Unfortunately, parcels can occasionally go missing, particularly during international transit. We have therefore replaced your order, which is now on its way via DHL. While we regret that it did not arrive in time for Christmas, we truly hope it still brings you joy when it arrives.
Absolutely outrageous
Absolutely outrageous! I placed my order 10 days ago and since then, I haven't heard a thing about my package, despite my attempts to contact customer service, who have never responded. It was supposed to be a Christmas gift... Now it's completely ruined!
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Bad review
I have not receive the products how to review? I had very bad experience
I ordered 2 items for Dr Hauschka products in Nov, and up to now I didn’t receive the products and your customer dept suppose to respond back to me but up to now still no news from your company. Pls check and advise me accordingly.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for reaching out, Emileen. I’m truly sorry to hear you haven’t received a reply from us. We respond to every customer email, so it’s possible our message may have been filtered into a junk or spam folder.
Our customer service team has just sent another email your way, and we’re ready to get this resolved for you as quickly as possible.
The delivery was timely even though I m…
The delivery was timely even though I m not in the UK. Thank you!
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your feedback! We are so pleased you are happy with your delivery time whilst shopping outside the UK.
Merry Christmas from everyone here at Bath & Unwind
Perfect candles!
I was very pleased to find St. Eval candles on this site. They are some of my favorites!
20 de dezembro de 2025
Avaliação não solicitada
Reliable and trustworthy
Goods always arrive in the best conditions. Prices are competitive and the loyalty scheme is excellent.
This company is very reliable.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your lovely feedback, we really appreciate it and look forward to seeing you again in the future.
Merry Christmas from all of us at BAU
I’m messaging constantly as my parcel…
I’m messaging constantly as my parcel is missing so far sent quite a few emails with only one reply today where they have clearly not read my email about my parcel missing what I’ve spent is quite a lot of money and need for Christmas,,, I feel I can’t get this situation sorted out before Christmas
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
We’re truly sorry to hear about the difficulties with your order. Please rest assured that our customer service team is working diligently to resolve this for you as quickly as possible. We’ve reached out to ask whether you’d prefer a refund or a replacement, and we’re awaiting your response so we can take immediate action.
Great company to work with
The prices are reasonable and ordering process is simple. Most of all, they carry a special product from Scotland that I cannot easily find.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your wonderful feedback — we truly appreciate your kind words and look forward to welcoming you back in the future.
Wishing you a very Merry Christmas from all of us here at BAU!
Very pleasant shopping exprience
I ordered a shower gel and a hand wash. They were both advertised at a very competitive price.
The items were delivered promptly and securely packaged. Would definitely recommend this company and will be using “Bath and Unwind” for future purchases.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you for your lovely feedback, it is great to hear that you are happy. Merry Christmas from all of us at BAU
Delayed and painfully waiting
Ordered some Kevin Murphy items, one of which was on pre order. Paid for a faster delivery but it’s been 10 days since I ordered and none of them have arrived. I complained 4 days ago and suggested they should split my order with the products in stock and the product on pre-order, and refund the delivery cost, which they have now done. I shouldn’t have to suggest that, surely that’s pretty basic stuff that you’d expect from a reputable e-commerce business? Anyway I’m still waiting on the products and I’m not able to track the delivery as they’ve not provided any dispatch numbers or tracking info.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Hello,
We are very sorry for the delay you experienced. It is our standard procedure to ship all items together when the pre-ordered item arrives, however I understand this was not suitable for you on this occasion.
I have tracked your order and it has been delivered. We have already refunded you the postage you paid.
I will send you the delivery details personally.
Once again we apologise for any disappointment caused.
B&U.
These guys are AMAZING
These guys are AMAZING. Shipped my hair product order really quickly and their customer service is great, fast and caring. I will order again. More businesses need to learn from them on now to treat their customers. Very impressed.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your lovely feedback! We really appreciate it. Merry Christmas from all of us at BAU
Nice service
I can’t believe the shipping cost was so reasonable & the shipping speed was fairly speedy.
Thank you for your great service. Don’t change a thing.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Bath and Unwind
Thank you so much for your wonderful feedback! We’re delighted to hear that our shipping costs and delivery speed exceeded your expectations. Providing great service at a fair price is something we take pride in, and it’s fantastic to know it made a difference for you. Your encouragement means a lot to our team. We’ll keep working hard to maintain the standards you appreciate.
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