Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, how... Ver mais
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Veja o que dizem as avaliações
Good quality stock. However, the advice given by the customer service representatives when purchasing a bathroom suite was poor. They didn’t advise us that we needed bath clips or a toilet seat!
I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... Ver mais
A empresa respondeu
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Informações de contato
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Reino Unido
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,6
Bom
586 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service from start to finish…
Great service from start to finish ordered one day delivered next exactly as stated no hassle thank you
24 de junho de 2026
Resposta da Bathroom-House.co.uk
Thank you for taking the time to leave a review :-) We're thrilled to hear you received a great service!
Hudson Reed Basin and taps
Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by the manufacturer.
28 de maio de 2026
Resposta da Bathroom-House.co.uk
Thank you for your feedback. We’re pleased to hear that you were happy with the quality of the Hudson Reed basin and taps, and that your order arrived quickly, especially over a weekend.
You are quite right that the basin is a substantial weight. Hudson Reed have advise that the Chrome Basin Fixing Bolts (Pair) – product code ACC020 – can be considered for installation. However, the final choice of fixings will depend on the wall type and installation method being used, so a qualified fitter may recommend alternative or additional fixings where necessary.
We appreciate you highlighting this, as it may be helpful information for future customers planning their installation.
They took payment but didn't have the…
They took payment but didn't have the product. They didn't inform me so I contacted them after 5 days. They said they would ring me back after 15 mins, they didn't. I rang them again after 3 hours and was told they didn't have the stock and the product was was not now available. They offered me a dearer product at the same price but the colour was wrong. I wanted a tumbled edge but the proffered a straigh edge. so I want my money back.
29 de maio de 2026
Resposta da Bathroom-House.co.uk
Thank you for your feedback, and we’re very sorry for the frustration caused by this experience.
Unfortunately, after speaking with you today, we were unable to source a suitable alternative that matched your original requirements, including the correct colour and tumbled edge finish. We completely understand your disappointment, especially regarding the delays in communication and the inconvenience caused after your order was placed.
As discussed, we have now issued a full refund.
We sincerely apologise for the poor experience and appreciate you bringing this to our attention, as it helps us improve both our stock communication and customer service processes moving forward.
Easy ordering
Easy ordering, good communications and the item i ordered was lovely and looked more expensive than what I paid. Very pleased with my experience with this company
28 de maio de 2026
Resposta da Bathroom-House.co.uk
Hi Andrea, Thank you for taking the time to leave a review, its really appreciated. We're thrilled to hear that your pleased with your experience shopping with Bathroom House :-)
Quick, efficient and helpful
Quick, efficient online service. Helpful member of your team when I had some questions prior to placing order.
26 de maio de 2026
Resposta da Bathroom-House.co.uk
Thank you for your kind review! We’re so pleased to hear you found our online service quick and efficient. It’s great to know our team was able to help answer your questions before you placed your order. We really appreciate your support and look forward to assisting you again in the future.
Great experience ordering my shower
Great experience ordering my shower. First one didnt fit and the returns process was easy. Thank you
26 de abril de 2026
Resposta da Bathroom-House.co.uk
Thank you for taking the time to share your experience - we really appreciate it :-) Thanks Amy!
Repeat customer
Repeat customer. Generally happy with the shopping experience, quality of the products, delivery, sales advice, etc. There can be a slight delay time wise in dealing with queries but they always get resolved.
1 de maio de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your continued support and for taking the time to share your experience. We’re delighted to hear that you’ve been happy with our products, delivery, and customer service overall. We also appreciate your patience regarding response times on queries — while there can occasionally be slight delays, we always aim to make sure every issue is fully resolved. We truly value your loyalty as a repeat customer and look forward to serving you again soon.
Delivery was super super quick
Delivery was super super quick, and no damaged to item.
27 de abril de 2026
Resposta da Bathroom-House.co.uk
Thank you so much for your kind review! We're really glad to hear your item arrived quickly and safely with no damage. We truly appreciate your support and hope to serve you again soon!
Very speedy dispatch of anti-scale…
Very speedy dispatch of anti-scale filter for instant hot water kitchen tap, and good price. Very easy to replace filter.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your kind feedback! We’re really pleased to hear that the anti-scale filter arrived quickly and was easy to install. It’s great to know you’re happy with both the quality and the price. If you ever need any further assistance, we’re always here to help!
Great Delivery service and qood quality…
Great Delivery service and qood quality of product
26 de abril de 2026
Resposta da Bathroom-House.co.uk
Thank you so much for your kind words! We’re really glad you were happy with both our delivery service and the quality of the product. Your feedback means a lot to us, and we look forward to serving you again soon!
Rubbish Quality bad return process
Rubbish Quality bad return process
I purchased a concealed shower valve only to realise how rubbish quality it was when it arrived. I only had to open the 1st box containing the rain shower head which had gritty unsmooth edges. Definitely not for me.
Once a return request was sent had no reply even though they say they reply in 2 days.
Took issue with PayPal. BATHROOM House partial refunded me. Deducted £70. They have made a video recording of unboxing the return box. All i can say its the most pathetic thing I seen.
They have made out that the shower rail is damaged. In the video you can see the unboxer is strugging with the shower rail and its off the cameras view. This doesn't prove anything.
If you think this nonsense cant go any lower then your wrong. They say i tried to fit the shower rail. Bear in mind this is a concealed shower so 1st the valve would need fitting. Then the moisture borads would go on. Then the wall would be tiled. See my point. So i tried to fit the rail without even fitting the valve. OK. I think the stupidity speaks for itself.
Do yourself a favour and avoid. Many other reviews say the same thing. Obviously a recurring theme here.
Good companies dont have to write an essay when replying.
Thankyou to PayPal for refunding me the full amount. They saw sense.
16 de março de 2026
Avaliação não solicitada
Bought a small white towel rad
Bought a small white towel rad. Decent item as per the online picture and information. I Would use this shop again
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your kind review! We're glad to hear the towel radiator met your expectations and matched the online description. It’s great to know you’d shop with us again—we really appreciate your support and look forward to serving you in the future!
Quick and helpful customer service
I changed my mind about a purchase and their customer service was quick and very helpful in organising an exchange.
22 de abril de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thanks so much for your kind words! We’re really glad to hear our customer service team could help you quickly and make the exchange process smooth. If you ever need anything else, we’re always here to help 😊
Part was quick to arrive and service…
Part was quick to arrive and service was great. Thank you.
14 de abril de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you Carol for taking the time to leave a review. We really appreciate it! :-)
Shower hose
Shower hose
Very Fast delivery Easy to place order and good quality Product.
23 de abril de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your great review! We’re really pleased to hear you found the ordering process easy and that your shower hose arrived quickly. It’s also great to know you’re happy with the quality of the product. We appreciate your feedback and hope to help you again in the future!
Cant fault anything
Cant fault anything. Easy to order, delivered quickly and works perfectly. The Hatton 3 way shower mixer is great with hot water from the combi boiler, so much better than an electric shower
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for the fantastic feedback! We’re delighted to hear everything went smoothly—from ordering to delivery—and that your new shower is working perfectly. It’s great to know the Hatton 3 Way Shower Mixer is performing so well with your combi boiler and making such a difference compared to your electric shower. We really appreciate you taking the time to share your experience!
Great company
Great company. Needed to order something. Telephoned and received good advice. Product despatched quickly. Well priced. Thank you
12 de março de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your kind words! We’re really glad we could help you find what you needed and that our team’s advice made the process easier. It’s great to hear your order arrived quickly and met your expectations on price too. We truly appreciate your support and look forward to helping you again in the future!
Quick delivery
Had what we wanted and delivered in good time
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your kind feedback! We’re really pleased to hear that we had exactly what you were looking for and that everything was delivered promptly. We appreciate you taking the time to share your experience and hope to serve you again soon.
Very helpful and extremely reasonable
Popped in on the off chance they had a showroom. They do not, but the 2 staff were very helpful and advised they had what I was after in stock and went and got it for me. I was then shown exactly how to assemble my shower rail. The shower rail was very reasonably priced, more than 50% then I had seen elsewhere, and so far has been a really good purchase. Would highly recommend.
15 de abril de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you so much for your fantastic review!
We’re really pleased to hear that our team could help you out, even without a showroom, and get you exactly what you needed. It’s great to know the advice and demonstration made things easier when assembling your shower rail.
We’re also glad you found our pricing so competitive and that you’re happy with your purchase. Your recommendation means a lot to us—thank you for your support!
Ordered a shower rail kit and basin…
Ordered a shower rail kit and basin mixer taps, delivery was quick and the quality is great!
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bathroom-House.co.uk
Thank you for your great review!
We’re delighted to hear that your shower rail kit and basin mixer taps arrived quickly and that you’re happy with the quality. That’s exactly what we aim to deliver every time.
We really appreciate your feedback and hope to assist you again in the future!
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