We attended the BBC Good Food exhibition in June at the NEC and whilst mostly it was excellent, we were very disappointed with the food served in the subscribers restaurant area. My wife had the lamb... Ver mais
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Veja o que dizem as avaliações
Wouldn't even give it one star but unable to rate as zero stars. Take weeks to answer give completely obscure answers or tell you there's an issue with no time resolution. Worst service I've ever expe... Ver mais
A empresa respondeu
BBC Good Food has been appalling. I would have expected better. I signed up for the magazines with the promise of a saute pan in August 2025. After chasing almost a dozen times, it finally arri... Ver mais
What a disappointment! I’ve used BBC Good Food for years… for free. Now that I’ve taken advantage of their £4.99 for a year’s subscription offer, I really wish that I hadn’t bothered! Gone are the goo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Good Food has been the home cooks’ choice for over 35 years. It’s the UK’s most popular food media brand with goodfood.com reaching over 50 million users. Good Food is proud owner of the UK’s number one food website; a brilliant app, the UK's market-leading food magazine and digital edition; the UK’s largest food event – Good Food Show – and a hugely successful series of cookbooks. You can also learn with us and enjoy storytelling and recipes in our podcasts. Every recipe published by Good Food is thoroughly tested by the recipe development team. The brand offers more than just trusted recipe content; Good Food is the go-to destination for everything to do with food including health, meal planning, smart budgeting, family, drinks and reviews. Whether you’re looking for healthy recipes, how-to cook advice, kitchen gadget reviews, easy family recipes, budget meal plans and shopping lists, the latest foodie travel inspiration or the perfect recipe for dinner tonight, we’re here to help.
Informações de contato
Reino Unido
- www.bbcgoodfood.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 13% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ridiculous site that’s wall ads and pop…
Ridiculous site that’s wall ads and pop ups that make it impossible to view anything without screen jumping about. Will never visit this site again!
Used be my favourite site
Used be my favourite site
before the BBC sold it to 'The food network'
Now it's just pay-walls and click bait.
I wonder what is the point of…
I wonder what is the point of Trustpilot?
Yeah, we can all see the reviews - and BBC Good Food IS a terrible website - but if the actually websites, companies and organisations don't read these reviews, or do read them but aren't in the slightest bit bothered by them, why do we waste our time giving reviews?
I used to use the good food app but…
I used to use the good food app but cancelled my subscription - decided to re take up the subscription today due to an offer of £4.99 for 6 months - it then took £24.99 out of my account, which is completely unfair as it was meant to be £20.00 less. And now it won’t even give me access to the app and is saying I have no subscription. Emailed first thing this morning and still no response and phone number no longer valid. So now I’m £20 down when I really didn’t need to be. Will be raising a dispute with my bank as soon as it’s out of pending. SCAM.
Terrible customer service
I took out a Good Food subscription recently but when I tried to book tickets for the Good Food show and use my subscriber discount I received a message that it was invalid. So far, so bad. I sought help from from the admin but was told to ring the show instead. Hopeless!
Website ridiculously slow.
This website is the slowest I have ever used. It takes a while to load up and then keeps buffering. I save recipes only to go back and find they are gone. I subscribed to the app thinking this would be better but if anything it is slower, would not even open this morning.
Awful user experience
Have tried a few recipes and they were ok, nothing to write home about. However I will have to rate it one star because of the abysmal experience of trying to use the website on a phone. There are many other options to find better recipes and they don’t make you want to throw your device into a lake.
I'm not going to give less than 5*…
I'm not going to give less than 5* because I love the website (it's my go to) and also have magazine subscription as do a few family members - my gripe is I've just done a popped up survey on the website whilst doing gluten free Christmas pudding (which is amazing) but have immediately been inundated with crappy advertising not even associated with my answers to survey - my advice is DON'T DO ANY SURVEY!!! it's completely ruined a perfectly good website I've been using for many years along with magazine subscription. Can't even leave a review on the website because advertising for a government dept is covering it. It's really not good enough!!
I accidentally pressed one star when I…
I accidentally pressed one star when I was not supposed to have pressed a single star that's how poor and scamming waste of my time this turned out to be. Scamming me for my money and my time - how putrid and humiliating. Desperately attempting to scam ANYBODY they possibly can for their own selfish benefits. What scamming individual/s. I am disgusted and horrified. You wasted my time
False advertising really does not turn anybody on fyi!
The bbc food app is totally rubbish…
The bbc food app is totally rubbish when you start a subscription and starts with free month you cannot go back into again this app needs to be redesigned by the people who wrote it
Excessive ads forced onto you by a media conglomerate
The website is horrendous without an adblocker, you'd think you've gone to your city's local news website. Banner ads, autoplaying Video ads, and those godawful personalised ads that use the information from your home address's IP address to customise it to have your grandma's first and last name on it (remember when coke did that?) Don't bother with a website that gives so little care to its users just to make some passive income.
Horrible web site
Horrible web site, layout is unreadable. The recipes all look 5 star but it seems bad reviews are removed. The BBC need to disassociate with this site.
this was absolute dog water couldn't…
this was absolute dog water couldn't cook a single thing using this i would rather ask my 90 year old blind grandma to teach me how to cook, whatever you do not use this awfull website beware if you do you might catch food poisoning
Can’t unsubscribe (email chain)
Won’t let me unsubscribe from the emails, I’ve tried multiple times, emailed and added the sender to my blocked list and somehow they’re still coming through this is ridiculous
Clasic disaster…
looked forward to trying the updated clasic lasagne Feb 2023 issue. I cannot beleive you try every recipe. The end product wobbled when I took it out of the oven then I found out why, I tipped out a 1/4 pint of oil it was disgusting thank goodness I was not cooking for guests.
Appalling paid service.
Multiple issues with the web-site and app. Web-site often slow to do anything, especially print. Won't search in my saved recipes. And so on. Shame, since I like the recipes. Can't print the 'App only' specials and so on. Wish I hadn't paid and won't renew. Instead of trying to get subs for the magazines, they should fix the app and web-site.
March 2023 magazine
March 2023 magazine. 6 March starts BRITISH National Pie Week. I was looking forward to my magazine to find some interesting pie recipes as we are celebrating the occasion. Was I unlucky, recipes from all round the world but not even a mention of a longstanding british tradition.What a disapointment.
BBC Good Food Unauthorised Direct Debit
I registered for 3 month subscription to BBC Good food but didn't cancel as I had not received notification of renewal. They took £22.50 from my account without prior notification. I understand the Direct Debit Guarantee states a customer should be notified prior to a change and as the DD was increased without prior notification I should have been informed.
I have emailed several times but haven't had a response.
I will now contact my bank for a refund.
Zero customer service for class purchase
Enrolled in a paid for masterclass series. I did not get access to all the lessons mentioned, so I emailed Good Food. Tried two different email contact addresses on the website and have had no response from either. Class was rubbish as well for what it cost and the content was mediocre and basic.
Dreadful App
Dreadful App. Website said recipe I wanted was exclusive to the App so I downloaded. Recipe did not come up on search and the things that did required a subscription. Money grabbing bxxxxxd’s. Will be deleting the App, won’t be using website again or buying the magazine.
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