Bedlinen Direct Avaliações 

366
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great service and good quality. Although they didn't have what I ordered, they emailed me straight away and offered me an acceptable alternative. I received my sheet the next day as well as the partia... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Hotel Suite Dual Layer Mattress Topper So comfortable we got a second, fast delivery, only pointer would be great to able to track the delivery. The toppers were reasonably well packaged.... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I would love to say that my order is high quality, but sadly, despite ordering a duvet over two weeks ago, I still haven't recieved it. Customer service, although polite, are not particularly helpful... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

On Wednesday 5th May my wife ordered Hotel Collection 540 thread count bedlinen: 1KS Quilt set 2KS fitted sheets in Ivory. She also ordered1 pillowcase set in Navy. On Thursday we received an e mail &... Ver mais

Detalhes da empresa

  1. Loja de Roupas de Cama
  2. Loja de artigos para cama, mesa e banho

Informação fornecida por fontes externas variadas

Bedlinen Direct supply luxury bedlinen from some of the UK's premium home textiles manufacturers direct to your door. Based in Manchester since 2006 we strive to give our customers the very best possible service at the best possible prices all year round.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

366 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(366)

56 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Real people and a really good service

This is a really well organised outfit. I messed up with my quantities and ended up having to order twice, and Carl spotted it, checked it wasn't a mistake and then refunded me the second P&P charge, all in less than 24 hours. The sheets were good, too!

3 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I must mention Carl because he rescued me…

I must mention Carl because he rescued me at the Payment stage of my order. This was at about 4.30 on Friday pm. The order arrived very quickly. My second order was also very speedy but I did make the mistake of ordering the wrong type of sheets and it was some weeks before I actually used them. I did not feel I could change them then. They will certainly keep us warm in the winter

2 de dezembro de 2020
Avaliado com 3 de um total de 5 estrelas

Very Poor Quality …

Purchased some sheets for electric bed as they make to measure. After initial wash one of the sheets was fraying. They offered a replacement which hasn’t arrived. After a second wash another one of the sheets is fraying and NO response to my email. Very expensive sheets and not worth the money.

The Company are now requesting I return the faulty items for inspection before replacing them. Who pays for the postage and packaging? What do I use for sheets meantime? I will return the faulty items once I have some replacements and when they agree to pay the postage and packaging

I have already sent photographic proof and surely in these difficult times this should be acceptable. I am in my seventies, disabled and not able to go out.

Things have moved on thanks to Carl who has done his best to get the problem sorted. After yet another delivery with fraying sheets he sorted getting another 4 sheets sent to me to replace the original 4 that I ordered.
Just hoping now that these sheets are fit for purpose and I can get on with things. I have increased my star rating due to the enormous effort of Carl.
Thank you Carl

27 de novembro de 2020
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Dear Ann, we are so sorry for the issue with your sheets. The manufacturer is in the process of remaking them for you. We have pushed this forward but due to Covid19, manufacturing times are extended at the moment. Kind regards Bedlinen Direct.

Avaliado com 5 de um total de 5 estrelas

Excellent quality

I am delighted to advise you that the topper has arrived and is in situ on our bed.
I would also like to comment on the excellent quality and construction of the topper and would be happy to recommend it.

27 de outubro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Part of my order sent to wrong address

This company sent part of my order to someone else with my name, address, email address and telephone number. This person now has MY name, address, email address and telephone number and I have hers!! Whatever happened to Data Protection. This is a serious matter. It also happened to my sister in Cornwall. Don’t buy from this company. I will be writing to the MD of this company.

11 de outubro de 2020
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

We are so sorry for the mix up with your order. We are currently training some new staff members in the warehouse due to the increase in demand for our bedding and they have inadvertently mixed up the address labels for your order.

We can assure you that the correct parcels are being sent to the correct addresses and all of our staff are now fully aware of what is required and to be more conscious when applying the courier labels, this is a one off incident and we cannot apologise enough for any inconvenience.

Kind regards

Bedlinen Direct

Avaliado com 1 de um total de 5 estrelas

Very disappointing

Very disappointing. When washed I came out of the washing machines so creased it was unbelievable. I HAVE not even bothered to try ironing it just put it down to experience.

1 de outubro de 2020
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Dear Mrs Croxford, we are so sorry for the washing and ironing problem you have experienced with the fitted sheet you ordered. This is very rare with the type of fabric you have purchased, please send the sheet back for inspection and we can try to resolve the issue for you, Kind regards Bedlinen Direct.

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