Bedlinen Direct Avaliações 

366
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great service and good quality. Although they didn't have what I ordered, they emailed me straight away and offered me an acceptable alternative. I received my sheet the next day as well as the partia... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Hotel Suite Dual Layer Mattress Topper So comfortable we got a second, fast delivery, only pointer would be great to able to track the delivery. The toppers were reasonably well packaged.... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I would love to say that my order is high quality, but sadly, despite ordering a duvet over two weeks ago, I still haven't recieved it. Customer service, although polite, are not particularly helpful... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

On Wednesday 5th May my wife ordered Hotel Collection 540 thread count bedlinen: 1KS Quilt set 2KS fitted sheets in Ivory. She also ordered1 pillowcase set in Navy. On Thursday we received an e mail &... Ver mais

Detalhes da empresa

  1. Loja de Roupas de Cama
  2. Loja de artigos para cama, mesa e banho

Informação fornecida por fontes externas variadas

Bedlinen Direct supply luxury bedlinen from some of the UK's premium home textiles manufacturers direct to your door. Based in Manchester since 2006 we strive to give our customers the very best possible service at the best possible prices all year round.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

366 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(366)

56 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

A slight misunderstanding was quickly rectified (emails had gone into junk mail) with a phone call from Bedlinen Direct. Alternative sheets offered and they are lovely quality with very deep depth and perfect fit for the bed. Thank you for going the extra customer service mile, it was much appreciated 😊

13 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent quality sheets

Excellent quality sheets. I live in Republic of Ireland and delivery was excellent considering sheets were not for a standard bed - camping/caravan single bed. Bedlinen Direct service was top notch from Carl. Definitely getting my house sheets next time

11 de setembro de 2020
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Great products (Belladorm bed linen)…

Great products (Belladorm bed linen) reasonably priced,but very long wait for delivery.

9 de setembro de 2020
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Dear Fiona, we are so sorry that you had to wait so long for the stock to arrive, unfortunately Belledorm delayed the import of the stock due to Covid19. We can assure you that normal service is beginning to resume, Kind regards Bedlinen Direct.

Avaliado com 5 de um total de 5 estrelas

I have ordered a large amount of items…

I have ordered a large amount of items recently due to a house move and everything so far has been of excellent quality. One item out of stock but very prompt notification and enquiry as to what I wanted to do. Excellent customer service.

8 de setembro de 2020
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor service.

7 de setembro de 2020
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Dear Keith, we are so sorry for the initial delay with your order, the Coolmax range is made to order and unfortunately manufacturing lead times had to be extended due to Covid 19 distancing rules in the factory. Kind regards Bedlinen Direct.

Avaliado com 1 de um total de 5 estrelas

Another disappointed customer

Feather & down topper £370 came and was so strong a smell it was eventually taken back by manufacturer and replaced. Second one is still lying in spare room to air and now notice some stitching is missing between two boxes. I have been told to return it by insured courier to manufacturer for examination even although I sent photos to Bedlinen to prove the fault. I would say to anyone to look elsewhere as this company just turns everything around to make them look good and customer ends up the loser.
As you can see by their reply to my review they have turned it round as the person who uplifted the first topper said it was a very strong smell and although I had left it to air for nearly a week they then said after a day there was no smell!!!!!!!!!!!!!!!!!!

7 de setembro de 2020
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Dear Mrs Notman, we are still waiting for you to return the mattress topper for inspection. Once you have done this, we can then look into the issues that you have identified. Please note that the first mattress topper we replaced for you had no issue at all so we are now hesitant to collect the second mattress topper. If there is a fault as you have stated we are more than happy to reimburse you for
any out of pocket delivery costs. Kind regards Bedlinen Direct.

Avaliado com 1 de um total de 5 estrelas

Terrible experience with this company

Terrible experience with this company. Bought one of their so called breathable sheets, it was like a sweaty piece of nylon. When I questioned the breathability, they were very rude and would not entertain a return. The customer service is terrible, will never buy from them again.

4 de setembro de 2020
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Dear Mrs Bouchex, I am so sorry that you are not happy with your Coolmax sheet. We have sold this range for many years and we have never had such a complaint about the quality and effectiveness of the fabric. I have looked over the emails and I am confident that we have maintained a good level of customer service and professionalism. I am afraid we cannot accept back used made to order items. Kind regards Bedlinen Direct.

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, lovely soft Jersey sheets and pillow cases. Will buy again.

7 de agosto de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great customer service

Great service in terms of promptness and particularly good communications keeping me updated on timings and availability of product when in stock. Unfortunately, the item was not right and I had to return it but customer service was excellent and a refund was made quickly after receipt. Be aware that you have to pay for the return of items.

7 de agosto de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Happy with my purchase

Happy with my purchase. Item was delivered in a reasonable time. Packaging was intact with no signs of damage. The valance was abit awkward to put on the bed frame but it looks lovely on and good quality material.

7 de agosto de 2020
Avaliação não solicitada

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