i have not received my order of 3 x HEPA filter for Beldray BEL1096 ~Airlite cordress hand vacuum. I contact YODEl delivery service who said they had returned the parcel to you and had no received any... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was sceptical at first as i have not heard about this hoover brand before ,i am so impressed ,i have wasted money on top brands like Blade hoover , when my shark finally broke down i looked around o... Ver mais
I needed a small and compact convector heater that I could switch power levels as well as control via a thermostat. I needed the power levels as the power options at the location was restricted a... Ver mais
A quick response and delivery. Item well packed and arrived on time. On unpacking, the fan appears well built and easy to set up. It arrived at the end of the recent heatwave so will need to wait... Ver mais
Detalhes da empresa
Sobre Beldray
Escrito pela empresa
Beldray
Beldray started as a family business in 1872 and, almost 150 years later, is now recognised throughout generations as the number one brand for housewares, providing innovative and great value products for every room in the home. The first manufacturer of the adjustable ironing board, Beldray continues to bring convenient cleaning, laundry and home solutions to mass market.
Times may have changed since we started, but our customers are still at the heart of what we do. Which is why we continue to create affordable and time-saving solutions for daily life. Engage with our brand, buy Beldray products and make a house full of memories, not mess!
See our latest ranges for yourselves @beldrayathome on Instagram, Beldray on Facebook, or via our website www.beldray.com
Get in touch
Our friendly and efficient customer service team are happy to help with any queries, just head to www.beldray.com and start a live chat.
Beldray
Escrito pela empresa
- A product for every room in your home
- Our history and long-standing heritage give us the confidence to say that Beldray is a ‘household word for quality.’ Always looking ahead, we are constantly developing our ranges to keep Beldray at the forefront of innovation; a company of the future. Our products are designed to be used in every area of the home, creating affordable and time-saving solutions for daily life.
Our Shipping & Guarantee Policies
Free shipping & 12 months guarantee
We provide free delivery to our customers on all orders above £15 and also offer a standard 12 month guarantee on all purchases subject to terms & conditions.
Informações de contato
Victoria Street, OL9 0DD, Oldham, Reino Unido
- www.beldray.com
4,5
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Received replacement handle in good…
Received replacement handle in good time. Shame that l had to purchase and replace handle on a hoover that was less than a year old.
24 de abril de 2026
Resposta da Beldray
Good Morning,
Thank you for your feedback.
We’re really glad to hear that your replacement handle arrived promptly, but we’re sorry to learn that you needed a replacement so soon after purchasing your hoover. That’s certainly not the experience we want for our customers, especially within the first year of use.
Please note that providing that customers are within the guarantee period we will always offer spare parts free of charge as needed.
Your comments are important to us, and we understand how frustrating this must have been. We’ll be sure to pass your feedback on to our quality team for review.
Please be assured that we have reached out to you directly to offer any further assistance that you may need.
Kindest Regards,
Emily
Beldray cordless vacuum is poor value…
Beldray cordless vacuum is poor value for money, built in obsolescence and unsustainable as battery gives out after 2 years of light use and only option is to buy another at £25 (if they had them in stock!) and throw original battery away - not very environmentally friendly. An expensive vacuum to run, as in addition to original purchase add £25 every 2 years.
7 de maio de 2026
Avaliação não solicitada
Resposta da Beldray
Good Morning,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with the Beldray cordless vacuum has not met your expectations, particularly in relation to the battery lifespan, availability of replacements, and overall running costs. We appreciate you highlighting these concerns, as feedback like yours is important in helping us review and improve our product range.
We understand your comments regarding the ongoing cost of replacement batteries and your concerns around sustainability and environmental impact. We recognise that these factors are increasingly important when choosing household products, and your feedback will be shared with the relevant teams for their consideration.
We have requested your details so that we can reach out to you directly and look into your experience further. This will allow us to better understand the situation and ensure your concerns are reviewed in more detail.
Thank you again for taking the time to leave your review.
Kind Regards,
Emily
Speed of delivery and price good
30 de abril de 2026
Highly recommended
Great service. Quick and easy ordering and super fast delivery. Thank you
28 de abril de 2026
Easy to find replacement parts
Easy to find replacement parts - wonderful hoover, been using it for about 2 years and just needed a replacement charger. Quick delivery and well worth doing. Great company, great products.
30 de abril de 2026
Ordered a replacement charger for my…
Ordered a replacement charger for my mum's hoover, which was very reasonably priced. One star taken off for failed delivery by DPD even though I was home all day.
24 de abril de 2026
Fast efficient service
Fast efficient service. Had bad experiences with remote customer services with other companies in the past but Beldray exceeded all expectations
6 de maio de 2026
Avaliação não solicitada
Re-designed model much appreciated.
Arrived when expected, worked A1 out-of-the-box. Ordered to replace a previous model which had ceased to function properly. Very pleased with the new design - making operation easier and more effective.
28 de abril de 2026
good delivery service
21 de abril de 2026
Hello
Hi. It’s never a pleasant experience to find out that a product you’ve bought has broken down so quickly, but with a company like yours—with staff who are both experts and genuinely caring—who resolved my issue so quickly, I’d like to take this opportunity to thank you again, and I really don’t regret choosing Beldray. Thank you very much.
7 de abril de 2026
Avaliação não solicitada
We think you should check your products…
We think you should check your products before shipping, to ensure the correct battery is included.
21 de abril de 2026
Resposta da Beldray
Good Morning,
Thank you for taking the time to share your feedback.
We appreciate you raising any concerns, as it helps us review our processes and maintain high standards across our products.
Each order is prepared according to our usual packing and checking procedures, and we take comments like this seriously. We’d welcome the opportunity to look into this further and clarify the details of your order, so please be assured that I have reached out to you directly to see if I can offer any further assistance.
Kind Regards,
Emily
Excellent service from start to finish
Excellent service from start to finish. Customer service were brilliant, very responsive and professional.
Would not hesitate to buy from Beldray. 10/10.
1 de maio de 2026
Avaliação não solicitada
The item was not has expected very poor…
The item was not has expected very poor quantity
19 de abril de 2026
Resposta da Beldray
Good Morning,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that the item did not meet your expectations and that you were disappointed with the quality.
This is certainly not the standard we aim to deliver. We value all customer feedback as it helps us improve, and we’d really appreciate the opportunity to look into this further.
Please be assured that I have reached out to you directly to look into this further with you.
Kind Regards,
Emily
Perfect product great
26 de abril de 2026
Very disappointing experience
Where do I start. I really wanted to buy British and as Beldray is a well known company i was more than happy to purchase from them. This is where my nightmare commenced. I purchased the Beldray pet agility cleaner. This item was for a home in the Isle of Wight. I was impressed with the promise of next day delivery. I knew it maybe a day longer as it was going to the Isle of Wight and I factored this in when ordering. I placed the order at 7am Thursday 30th April on Saturday 2nd of May i contact Yodel after trying to contact Beldray the previous day. Beldray has no contact number and I made repeated attempts to use web chat which kept saying not available. I used their contact service which statrd you will be contacted in between 2 and 3 days which is noy reasonable when you have paid for an item and have not received it.After contacting Yodel the delivery company which Beldray regularly uses after there was no real update about my item being delivered they sent me a text at 14.00 hours on 2nd of May stating my item was on route. Time slit between 14.00 and 16.00 hours. I arranged for someone to be at the address. 18.00 hours no parcel. I was told the driver was running late and would arrive by 22.00 hours. We cancelled a family party we were going to as Belray insists the parcel is delivered to a person directly. The parcel has not arrived. Yodel don't deliver on a Sunday or Bank holidays so Tuesday is the earliest date, but we are leaving the address again then. Oh and the tracking number supplied on the email from Beldray doesn't open so I had to Google to find out who Beldray uses to deliver in order to gather any information. In essence this whole incident has been, stressful and frustrating and with no positive outcome. My advice would be order with caution and do not have any expectations of seeing your item the day after ordering. And if you are happy with not being able to get any assistance from Beldray for several days if you have an issue then you might be happy ordering. I just feel that this level of service by both Beldray and Yodel falls well below what a customer should reasonably expect. If this incident has a positive outcome I will happily update this review.
I have been contacted by Beldray directly after this review was published. Which alone is disappointing as my other lines of communication have not been replied to. I will supply the info requested Beldray directly as this platform is not appropriate to supply this information. I will fully complete this review with the outcome once the situation is concluded.
2 de maio de 2026
Avaliação não solicitada
Resposta da Beldray
Good Morning,
Thank you for taking the time to share your experience.
We’re very sorry to read how frustrating this situation has been and understand how disappointing delivery uncertainty can be, particularly when plans have been arranged around it.
We fully appreciate why you expected clearer communication once delays became apparent.
We note your comments regarding contact options. While we do not currently offer telephone support, our email address and live chat are designed to ensure all queries are logged and responded to swiftly.
We recognise that when a delivery issue arises, you understandably require quicker reassurance, and we take this feedback seriously.
Once an order has left our warehouse, tracking updates and delivery timing are managed directly by the courier, though we expect accurate and timely information to be provided.
We have requested your order details so that we can review this matter fully and enable me to contact you directly. In parallel, we would like to raise this delivery experience with our account manager to ensure the concerns you’ve highlighted are reviewed and addressed with the courier involved.
Your feedback is appreciated greatly.
Please be assured that we will do what we can to assist once we have your details.
Kindest Regards,
Emily
It's good
arrived on time, fits in 5 seconds keeps vavuum working , what more can you ask for.
24 de abril de 2026
Hard work website
Finally Got the correct charging cord for my item, but the website really needs serious modification to help make it customer friendly. Yet another company that has no phone contact !
24 de abril de 2026
Resposta da Beldray
Good Morning,
Thank you for your update and for letting us know that you have now received the correct charging cord. We’re pleased that this part of the issue has been resolved.
We appreciate your feedback regarding our website and contact options. Improving the clarity and usability of our online experience is something we continue to review, and comments like yours are important in shaping those improvements. While we do not currently offer telephone support, our digital channels are designed to ensure all enquiries are logged and handled efficiently.
I would like to reach out to you directly to understand your experience in more detail and see if there’s anything further we can assist with.
We value your time and your feedback, and we hope to restore your confidence in ordering with us again.
Kind Regards,
Emily
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.