Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Ver mais
A empresa respondeu
Joanne in your customer services team provided really outstanding support, preparing the quote in super fast time, ensuring next day delivery, with clear comms every step of the way. This is my second... Ver mais
A empresa respondeu
Package arrived with 'Fragile' tape on, yet has clearly had an incredibly rough trip to us, I've literally never seen a package delivered this damaged before, you think they'd be embarrassed to ha... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bella Bathrooms
Escrito pela empresa
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Escrito pela empresa
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Informações de contato
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Reino Unido
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,7
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Bella Bathrooms
Hi Michael
Thankyou for the 5 star review, your feedback is truly appreciated.
Kind regards
Bella Bathrooms
Good company, delivery and packaging
Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok and is just what we need. Not fitted or tested the electrical side of it yet due to bathroom referb. Hopefully should be fitted and in use by end of next week. Company was very efficient with service and delivery would recommend. I’m
23 de junho de 2026
Resposta da Bella Bathrooms
Hi Mark
Thank you so much for taking the time to leave us such a great review. We're thrilled tht you're happy with the mirror and the service received. Thanks again.
Kind regards
Bella Bathrooms
Service second to non
Service second to non! Recommend a fabulous guy to do the whole job, looks amazing thank you.
23 de junho de 2026
Resposta da Bella Bathrooms
Hi Catherine
Thank you so much for the 5-star review, we're thrilled to see you're happy with your new bathroom.
Kind regards
Bella Bathrooms
Excellent service and item
26 de junho de 2026
Resposta da Bella Bathrooms
Hi Helen
Thanks for the 5 stars and feedback, I'll pass on your praise to the team.
Kind regards
Bella Bathrooms
Resposta da Bella Bathrooms
Hi
Thanks for leaving us a 5 star review, we're glad you're happy with your purchase.
Kind regards
Bella Bathrooms
Once again brilliant service
Once again brilliant service . Only needed something Cheap and small from them . Still exactly the same service from them .
19 de junho de 2026
Resposta da Bella Bathrooms
Hi Christian
Thank you so much for leaving us such a great 5 star review, we're truly grateful.
Kind regards
Bella Bathrooms
Good quality
Good quality product at a reasonable price. Delivered at a reasonable speed.
23 de junho de 2026
Resposta da Bella Bathrooms
Hi Andy
Thanks for leaving us a 5 star review, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Great Price & Product, with quick delivery
Great Price. Fast Delivery. Can’t fault the customer service
10 de junho de 2026
Resposta da Bella Bathrooms
Hi
Thanks for the 5 star review; we're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Delivered different product to that…
Delivered different product to that which was ordered, it was apparently "the new version" but did not look like the one as advertised. No notification or attempt to rectify
17 de junho de 2026
Resposta da Bella Bathrooms
Hi David
I'm sorry you're not happy with the item you received. The product code is the same and the only difference is cosmetic with the new version of the tap having the H and C markers, whereas the previous one didn't.
You asked if we were able to source the old version, or else you'd keep the one you received but unfortunately, with them not being made in that style any more we are unable to get it. You were offered a return, which still stands. I'm sorry, it's not that we didn't attempt to rectify the issue, we are unable to give you the resolution you requested as the item is no longer produced.
Kind regards
Bella Bathrooms
Kerbside delivery strikes again
OK, I didn't actually see the product I bought but the algorhythm has sent me this review request. I didn't complete the order for a bath as, with many companies, they only do kerbside deliveries and you are supposed to get the item into your house. This is now common practice and to me unacceptable. If you're paying for something plus delivery, this is poor service. However, they were easy to contact and refunded me right away.
16 de junho de 2026
Resposta da Bella Bathrooms
Hi Deirdre
I'm sorry you had to cancel your order due to it being a kerbside delivery. Unfortunately, some of our larger items are delivered by third-party couriers on a pallet on a kerbside service, a bath being one. They will often get the pallet onto a customer's driveway or into a garage, but as you advised, you have a steep garden and live on the first floor, so they could not get it any closer to your property than kerbside.
Kind regards
Bella Bathrooms
A classic style comfort WC and low…
A classic style comfort WC and low level cistern delivered exceptionally fast
15 de junho de 2026
Resposta da Bella Bathrooms
Hi
Thanks for the 5 stars review, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Good service price and delivery
15 de junho de 2026
Resposta da Bella Bathrooms
Hi Sandra
Thanks for the 5 stars and great feedback, it's really appreciated.
Kind regards
Bella Bathrooms
Excellent service once again!
15 de junho de 2026
Resposta da Bella Bathrooms
Hi Sybil
Thanks again for the 5 stars, it really does mean a lot.
Kind regards
Bella Bathrooms
Resposta da Bella Bathrooms
Hi
Thanks for the 5 stars, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Resposta da Bella Bathrooms
Hi Gavin
Thanks for the 5 stars and great feedback, they're really appreciated.
Kind regards
Bella Bathrooms
A pleasure to deal with
A pleasure to deal with. Good, old fashioned, customer service. Prices were excellent and their delivery service faultless.
15 de junho de 2026
Avaliação não solicitada
Resposta da Bella Bathrooms
Hi Stephen
Thank you so much for the 5 star review, we're thrilled you're happy with the service you received.
Kind regards
Bella Bathrooms
great customer service
great customer service, had our previous purchase record and made ordering the correct part easy. Speedy delivery as well.
12 de junho de 2026
Resposta da Bella Bathrooms
Hi Neil
Thanks for the 5 stars and great feedback, it means a lot to the team.
Kind regards
Bella Bathrooms
Package arrived with 'Fragile' tape on
Package arrived with 'Fragile' tape on, yet has clearly had an incredibly rough trip to us, I've literally never seen a package delivered this damaged before, you think they'd be embarrassed to hand it to you in this state! 🤞🏻 everything is o.k and not broken. More of a Royal Mail issue to be honest.
UPDATE: Bella Bathrooms have been very quick to resolve this issue, and easy to contact.
Only negatives are Royal Mail.
11 de junho de 2026
Resposta da Bella Bathrooms
Hi
I'm sorry to see that your package arrived damaged and I'm glad we could resolve this quickly. Thanks for updating your review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Joanne was very helpful and…
Joanne was very helpful and professional at all times.
4 de junho de 2026
Resposta da Bella Bathrooms
Hi Pam
Thanks for the 5 stars and great feedback. Joanne will be over the moon with the mention.
Kind regards
Bella Bathrooms
Big issue > quick fix.
I had a huge issue with the item I ordered but after contacting the company, they swiftly sent out a replacement via next day delivery.
Great service, will use again.
12 de março de 2026
Resposta da Bella Bathrooms
Hi Saif
Thanks for the 5 stars and great feedback, we're glad we could resolve your issue quickly.
Thanks again
Bella Bathrooms
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.