On line delivery of Fat Rascals and Yorkshire Tea Loaf. Absolutely delicious as ever. Betty’s products are superb and as this was a gift it was so much the nicer. Betty’s are let down by the delive... Ver mais
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Veja o que dizem as avaliações
Excellent customer service from Betty’s by post. We had selected the wrong delivery address for an order to a friend for their birthday. The lady who answered the phone was so kind and helpful, sh... Ver mais
A empresa respondeu
Telephone order quick and easy. Staff very helpful with advice if something not available. Delivery prompt. No problems. Recipients always delighted - both housebound with health issues. This is... Ver mais
A empresa respondeu
The cake was outstandingly delicious. But the reason for five stars is the whole package. Customer Service, delivery, packaging, choice and quality. Not the cheapest but you get what you pay. Highly... Ver mais
Detalhes da empresa
Escrito pela empresa
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Escrito pela empresa
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Informações de contato
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Reino Unido
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Excelente
36 mil avaliações
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Resposta da Bettys
Thank you for your wonderful feedback! We are so pleased to hear that you found the ordering process easy and that you loved the product.
Unfortunate
Unfortunately, through no fault of Betty's, the birthday cake did not arrive on the requested date. However I was disappointed by the fact that Betty's only offered to replace the order or a full refund, no partial refund because of delay.
11 de setembro de 2026
Resposta da Bettys
Thank you for taking the time to leave your review. We're very sorry that your order was held up during transit, and as a result it didn't arrive on time for the birthday. We appreciate how upsetting this must have been, and we do apologise.
Whilst the majority of our orders arrive promptly, if something does go wrong, and a parcel is held or lost in the post, we will always offer to replace or refund the order. We appreciate your feedback, and we will ensure your comments are seen by our Management Team here at Bettys. Thank you again.
My recipients were delighted with the…
My recipients were delighted with the Betty’s gifts.
The order almost went to plan, just one tiny little hiccup when the next day delivery arrived a day late.
9 de setembro de 2026
Resposta da Bettys
We're happy to hear your recipients loved the gifts! We truly apologize for the delayed delivery and any inconvenience this caused. We are always working to improve our services.
Resposta da Bettys
We're so pleased to hear that you're happy with both our products and the efficiency of our delivery service! Thank you for your wonderful feedback.
Resposta da Bettys
We're so pleased to hear you enjoyed our excellent cake and received great service. Thank you for your wonderful feedback!
Amazing anniversary cake & outstanding…
Amazing anniversary cake & outstanding customer service!
25 de agosto de 2026
Resposta da Bettys
We're so pleased to hear that you enjoyed your anniversary cake and that you were happy with our customer service! Thank you for your lovely feedback.
Avoid
Avoid - ordered three Letters (expensive) and never received them. So emailed their help@ email with order number and nothing back.
Disappointing
20 de setembro de 2026
Avaliação não solicitada
Resposta da Bettys
Thank you for your review. We're very sorry to hear this. If we haven't replied to you, then it sounds like the original email hasn't been received, I'm afraid. Would you be kind enough to contact us again, please by email - heretohelp@bettys.co.uk. Thank you again and we hope to hear from you.
Great products much enjoyed
Great products much enjoyed
Absolutely fantastic customer service who saved the day when DPD failed to deliver on time for a birthday.
Well done Betty’s
9 de setembro de 2026
Resposta da Bettys
We're so pleased to hear you enjoyed our products and that our customer service team was able to help ensure your birthday delivery arrived on time! Thank you for your wonderful feedback.
Excellent company
The ordering process was very easy, the range of products excellent and the product I purchased was fabulous quality.
10 de setembro de 2026
Resposta da Bettys
We're so pleased to hear that you found our ordering process easy and that you were happy with the excellent range and quality of our products! Thank you for your wonderful feedback.
Really enjoyed the goodies … delicious
Really enjoyed the goodies … delicious. Delivered as requested . Excellent company.
15 de dezembro de 2025
Resposta da Bettys
We are so pleased to hear that you enjoyed our delicious goodies and that they were delivered as requested. Thank you for your wonderful feedback!
Resposta da Bettys
We are so pleased to hear that your family member loved their gift! Thank you for taking the time to share your wonderful feedback with us.
Great cake delivered on time.
9 de setembro de 2026
Resposta da Bettys
We're so happy to hear that you enjoyed our cake and that it arrived on time. Thank you for your wonderful feedback!
As always great service for my favorite…
As always great service for my favorite tea
10 de setembro de 2026
Resposta da Bettys
We're so happy to hear you consistently receive great service and enjoy your favourite tea! Thank you for your wonderful feedback.
Excellent from start to finish.
9 de setembro de 2026
Resposta da Bettys
We're so glad to hear you had such a positive experience with us from beginning to end. Thank you for your kind words!
Always excellent produce and the whole…
Always excellent produce and the whole order/ delivery process is faultless
9 de setembro de 2026
Resposta da Bettys
We're so pleased to hear that you consistently receive excellent produce and that our ordering and delivery process is faultless. Thank you for your wonderful feedback!
Satisfaction
Excellent product with excellent service and delivery.
Fat Rascals were superb.
9 de setembro de 2026
Resposta da Bettys
Thank you so much for your wonderful review! We are absolutely delighted to hear that you enjoyed our Fat Rascals and were pleased with our service.
Friend loved the afternoon tea box!
28 de julho de 2026
Resposta da Bettys
We're delighted to hear this! Thank you for choosing Bettys for your special gifts.
Bespoke Fondant Fancy Wedding Cake…
I ordered a bespoke fondant fancy wedding cake for my son’s lagal wedding ceremony & it was exactly as I requested it. Caroline was extremely helpful & excellent at explaining the logistical requirements. Although the cake had to be collected from the Harrogate shop because of the size, a little plastic protective wrapper would have been useful behind the ribbon holding it together as it did move a little bit but was easily corrected. The Bride & Groom were delighted as it did not detract from their main wedding cake try by Ed F following day.
9 de setembro de 2026
Resposta da Bettys
Thank you for your wonderful review! We're so pleased to hear that the bespoke wedding cake for your son's special day was exactly as you envisioned and that Caroline was so helpful. We appreciate your feedback regarding the protective wrapper and will certainly take it into consideration. We're delighted the bride and groom loved it!
Fantastic chocolate and millionaire’s…
Fantastic chocolate and millionaire’s shortbread
9 de setembro de 2026
Resposta da Bettys
Thank you for your wonderful review! We are so delighted to hear that you enjoyed our chocolate and millionaire's shortbread so much.
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