Je roule en 1000 africa twin adventure sport 2018 depuis Plus de 6 ans. Boîte DCT, entretien Honda, Kit chaine d'origine plus de 30000 Km, cette machine est juste extraordinaire. Ancien moniteur moto,... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ridiculously slow delivery. Over 2 weeks of processing, no communication unless suggesting cancelling the order. and then not even 24hr deliver when they finally do have the parts. They are just dro... Ver mais
A empresa respondeu
Versand extrem hoch. Ware kommt in einem Umschlag. Bekomme eine Mitteilung, das meine Email und das vergebene Passwort bei einer Datenpanne aufgetaucht ist. Seltsam ist auch, daß seit der Regis... Ver mais
J'ai passé une commande le 5 /01/26 le paiement a été encaissé Mais depuis pas de nouvelle j'ai essayé de contacter le vendeur au numéro de téléphone indiqué mais aucune réponse meme pas de repo... Ver mais
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Detalhes da empresa
Escrito pela empresa
Bike Parts Honda - Original Honda Parts For over 10 years, Bike Parts Honda has been offering consumers and professionals a wide range of original Honda parts for motorbikes, scooters and quads. Thanks to our clear interface and our search engine by technical diagram, finding the right part is quick and easy. We are committed to supplying genuine products, shipped from official Honda dealers. Our team is available to support you and answer any questions you may have, to ensure a quality customer experience. Order with confidence at www.bike-parts-honda.com, the reference for the maintenance and repair of your Honda two-wheeler.
Informações de contato
Brighton Road 86-92-103, CR5 2NG, Coulsdon, França
- www.bike-parts-honda.com
2,1
Ruim
96 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Bike Parts-honda
Hello,
We would like to understand the reason for your dissatisfaction, but unfortunately we have not received a reply to our request for further information. Please do get in touch with us again so that we can look into your situation.
Your customer service team
Tutto perfetto MA...Lenti!
L'ordine è andato molto bene, ma questo sito non ha alcun senso! Non hanno magazzino, ma fanno da tramite, senza alcuna percentuale, tra l'acquirente e un concessionario Honda. Per questo i prezzi sono esattamente gli stessi che trovate in casa madre, ma c'è uno step in più, che porta via TEMPO. Dovendo comprare dei pezzi di una Honda dell'88, i ricambi non erano disponibili in concessionaria (Honda Roma), quindi ho pensato di acquistarli qui, credendo avessero un magazzino centrale. Non è stato così, infatti una volta elaborato l'ordine, questo viene gestito da un concessionario Honda.....tanto vale andare direttamente in Honda! Si salta uno step e si risparmia tempo (ed eventualmente soldi per la spedizione). QUesto sito può avere un senso per chi non ha ricambisti ufficiali vicino, altrimenti andate in concessionario che fate prima ;)
20 de julho de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Buongiorno,
grazie per aver condiviso la sua esperienza.
Siamo lieti che il suo ordine sia stato gestito correttamente, ma ci dispiace constatare la sua insoddisfazione riguardo ai tempi di consegna e al funzionamento del nostro servizio.
Per poter verificare con precisione il Suo ordine e comprendere il ritardo riscontrato, Le abbiamo chiesto alcune informazioni, in particolare l’indirizzo e-mail utilizzato per l’ordine e il numero d’ordine. Ad oggi, purtroppo, non abbiamo ricevuto alcuna risposta da parte Sua.
Il nostro sito Le permette di ordinare online ricambi originali Honda e di accedere al catalogo, anche per i modelli più datati. La disponibilità e i tempi di approvvigionamento possono tuttavia variare a seconda della disponibilità dei ricambi presso Honda.
Rimaniamo naturalmente a vostra disposizione e vi invitiamo a ricontattarci fornendoci le informazioni richieste, in modo da poter esaminare il vostro caso in dettaglio.
Cordiali saluti,
Il team Bike-Parts-Honda
I never received my order!
I never received my sticker order, but my money is gone. It has been almost two months now — no stickers, no refund, and no response from the company.
Do not order from this company! Very disappointing service and a complete lack of communication.
7 de julho de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Hello,
We are sorry to read your review and to hear about your disappointment.
After checking your order, we can confirm that one of the two stickers you ordered for your Honda CBR 650 F has already been supplied by Honda and delivered to our UK dealership. Unfortunately, the second sticker, the "ABS" decal for the front mudguard, is currently on backorder from Honda, with an expected availability date of 29/07/2026.
As your order was not yet complete, it had not been dispatched. To keep you informed, we sent you an email on 8 July explaining the manufacturer's delay and the expected restocking date.
We also note that we did not receive any enquiry from you before this review. Had you contacted us, we would have been happy to discuss alternative solutions, such as shipping the available sticker immediately in a separate parcel or cancelling and refunding the unavailable item if that better suited your needs.
We understand that this delay is frustrating and sincerely apologise for the inconvenience caused by the manufacturer's backorder. Please contact our customer service team if you would still like to discuss the available options—we will be happy to assist you.
Kind regards,
Quite possibly the worst modern day shopping experience
***PLEASE DO NOT FIND THE GOOD IN THESE REVIEW COMMENTS***
Where do i even begin. Horrifically slow dispatch and shipping times for “in stock” items, they take full payment for back-ordered items that will take months to re-stock which they don’t even make you aware of in the first place.
This group of scammers are based in quebec and do not speak a lick of english, their support will reply back to you maybe once a week with a vague 3-4 worded response with typos and maybe once every 2 weeks you will get somebody that has any idea of the situation and give you some insight then vanish into thin air.
Did eventually receive half my order with the slowest most economical shipping method known to mankind, so thats an upside i guess.
In the process of a charge back with my bank for the rest of order as it has been nearly 2 months of waiting for an update on the bare minimum information of a back order date that they somehow keep magically pushing back.
AVOID LIKE THE PLAGUE.
25 de abril de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Hello,
We are sorry to read about your experience and regret that you feel this way.
Following your review, we contacted you and asked for your order number so that we could investigate your case and provide you with a clear explanation. Unfortunately, we have not received a response.
Without your order details, we are unable to verify what happened or assist you further. If you are willing to contact us with your order number, our team will be happy to review your order and clarify the situation regarding the shipment and any back-ordered items.
Customer satisfaction is important to us, and we remain available to help resolve this matter.
Kind regards,
Customer Support
Poor communication / long waiting time
I have ordered from this website twice. Once in May and the 5th of this month. The first order did take a while to come over the 10 day mark. I gave grace and tried again. However the second order, it may not come until July 14th. It did say it was available ‘in stock’, this gives the impression it is ready, it just needs to be processed , shipped and delivered. I had to contact them about my order because it has passed the 10 day mark just to be told my parts are not available. If I didn’t reach out, I wouldn’t not have been informed. I am reading the reviews, they are / were having very similar issues as myself. Apparently, there has been a HUGE shipment delay hence creating a backlog on orders. My issue is that they could at least communicated to the customer rather than be silent. I can understand, things may not go as planned but at least reassure the customer and communicate!! When ordering , you get no confirmation of delivery, no tracking number which is worrisome if you want to check where your order yourself rather than chase people for answers to lead to no where.
Just be aware and understand it may take more than 10 days just to receive your parts.
17 de junho de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Hello,
We apologise for the lack of communication and the delay in processing your order. We understand your frustration, particularly as you had to contact us to find out that one of your parts was no longer available.
Unfortunately, Honda had informed us that the part was out of stock, and we were due to receive it on 14 July. Your order was subsequently dispatched and successfully delivered by DHL on 15 July.
We fully understand that better communication and clearer updates throughout the process would have improved your experience. We offer our sincere apologies and thank you for your feedback.
Kind regards
The bike-parts-honda Team
Terrible customer service…
Terrible customer service communication, took over a week nothing shipped, no word from them until I submitted a cancellation request.
27 de maio de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Hello,
We are sorry to hear about what has happened to you.
In order to review your order and better understand the situation, we have contacted you to request further information. Unfortunately, we have not received a reply to our message.
Our team remains at your disposal and will be happy to look into your case as soon as we have received the requested information.
Kind regards,
Microfiches.net
No communication whatsoever
I bought couple of engine parts for my scooter.They're located in UK and I'm in EU, i have to pay for customs tax for it since parts I've ordered not in stock in our country. Problem is since they don't give you the invoice right away and it's a problem with customs. I've emailed/filled out the contact form for the invoice for 4-5 times in the last week but still no response.
If they finally give me my invoice i might change it from 1 star to 5.
1 de junho de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Hello,
Thank you for your feedback and we are sorry for the frustration caused by the delay in communication.
Regarding your order, the invoice required for customs clearance has now been provided by our dealer (Callum at LAGUNA) following your request. This should allow you to proceed without further issues with import duties.
We understand how important timely documentation is, especially for international shipments, and we are reviewing our internal process to improve response times.
We appreciate your patience and remain available if you need any further assistance.
Kind regards,
Microfiches.net
Cela fait 2 messages que j'envoi au…
Cela fait 2 messages que j'envoi au sujet d'une commande non conforme et toujours pas de réponses!! Pour traiter les commandes et encaisser, aucun problèmes...pour le SAV ou les joindre au téléphone 0 , nul!
22 de maio de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Bonjour,
Nous sommes désolés de lire votre mécontentement.
Afin de pouvoir vérifier votre dossier et vous apporter une réponse précise, nous vous avons demandé votre numéro de commande ainsi que l'adresse e-mail utilisée lors de l'achat. À ce jour, nous n'avons malheureusement pas reçu ces informations.
Sans ces éléments, il nous est impossible d'identifier votre commande et de vérifier la situation décrite.
Nous vous invitons à nous les communiquer via notre service client afin que nous puissions étudier votre dossier dans les meilleurs délais.
Cordialement,
Le Service Client
Ridiculously slow delivery
Ridiculously slow delivery. Over 2 weeks of processing, no communication unless suggesting cancelling the order. and then not even 24hr deliver when they finally do have the parts. They are just dropshippers it seems. you are better off getting parts from Asia.
In the time it took to get 2 parts, my friend, who crashed the bike, spend three weeks in hospital, had an operation, and learnt to walk again...
22 de maio de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Hello,
We are sorry to hear that you were disappointed with your experience.
Following your review, we requested additional information in order to identify and investigate your order. Unfortunately, we have not yet received a response, which prevents us from verifying the details of the situation described.
As many of the original parts we supply are sourced directly from manufacturer networks, lead times can vary depending on availability and supplier processing times. When delays are identified, we may offer customers the option to cancel their order if they prefer not to wait.
We remain at your disposal and would be happy to review your case if you provide your order details.
Best regards,
Customer Service
terrible communication
terrible communication , slow processing , say they have parts in stock on website but do not , will not use again.
20 de maio de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Dear Mr McBlain,
Thank you for taking the time to share your feedback with us, and we are truly sorry to hear that your recent experience did not live up to the standard you have come to expect from us.
We understand your concern regarding the order confirmation emails. We contacted you regarding the status of your order less than 48 hours after it was placed; however, we understand that the initial confirmation email may not have reached you.
Regarding the availability of parts, some are sourced directly from manufacturers. Although we do our utmost to provide accurate delivery times, availability can sometimes change after an order has been placed. We fully understand how disappointing this can be, particularly when parts are required urgently.
In accordance with your request, your order has been cancelled and a full refund has been issued. No items will be dispatched, and a confirmation email has been sent to you accordingly.
We sincerely regret that this experience has affected your confidence in our service, especially as you successfully placed an order with us less than two months ago. We remain committed to improving our communication processes and providing the best possible service to our customers.
Kind regards,
Alexandre
Customer Service
Top alles bestens ,immer wieder gerne
16 de maio de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Hallo,
vielen Dank für Ihre positive Bewertung!
Es freut uns sehr, dass alles bestens verlaufen ist. Wir hoffen, Sie bald wieder auf Bike Parts Honda begrüßen zu dürfen.
Bis bald und nochmals vielen Dank für Ihr Vertrauen! 😊
J'ai fait une commande que j'ai annulé…
J'ai fait une commande que j'ai annulé rapidement car je n'etait pas sur d'avoir commandé les bonnes pieces. Apres avoir envoyé un mail le remboursement est en cours, merci de votre reactivité et votre serieux. Je garde le site sous la main au cas ou.
12 de maio de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Bonjour,
Merci beaucoup pour votre retour et votre confiance.
Nous sommes heureux d’avoir pu traiter votre demande rapidement et vous apporter satisfaction. N’hésitez pas à revenir sur Bike Parts Honda si vous avez besoin d’aide pour identifier les bonnes pièces, notre équipe reste à votre disposition.
Au plaisir de vous revoir prochainement 😊
En mi caso excelente
En mi caso excelente, recibí una pieza original de moto descatalogada que no encontraba en ningún otro sitio ni de segunda mano. Además en muy poco tiempo por lo que quedo totalmente satisfecho.
8 de maio de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Muchas gracias por su comentario 😊
Nos alegra saber que ha podido encontrar una pieza original descatalogada para su moto y que la entrega haya sido rápida.
Trabajamos cada día para ofrecer piezas difíciles de encontrar y brindar el mejor servicio posible.
¡Gracias por su confianza y disfrute de su moto! 🏍️
Tu servicio de atención al cliente www.bike-parts-honda.com
Tempi davvero troppo lunghi.
Tempi di attesa lavorazione della merce e spedizione BIBLICI! Non si può da una casa "madre" avere questo tipo di servizio.
4 de maio de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Buongiorno
Comprendiamo la sua delusione riguardo alla disponibilità dei ricambi. La preghiamo di notare che non tutti gli articoli del catalogo sono disponibili a magazzino: alcuni vengono ordinati direttamente dal produttore, mentre altri potrebbero essere temporaneamente non disponibili. Questo è il caso del suo ordine, il che spiega il tempo di consegna prolungato di alcuni giorni.
Ha già effettuato un nuovo ordine, che verrà spedito entro 5 giorni. Dovrebbe quindi riceverlo a breve, poiché i ricambi sono ora disponibili presso Honda Europa.
La ringraziamo per la comprensione.
Cordiali saluti,
Il suo team del Servizio Clienti
Hideous Communication - Don't Order!
1st Order was diabolically slow. Only saving grace was a customer service rep that was helpful over email. All be it with 48hours between replies.
2nd Order looks like its going the same way. No communication of delays, no reply to online contact form, no call back despite being assured some one would, guess I will see if anyone replies to me email next week... if I am lucky. - Edit now 18 days since my order: Still no order, no tracking, no eta!
Bike-Parts-Honda.com - If you want to discuss this review my order number is 38777856
1 de maio de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
Hello,
Thank you for sharing your feedback.
We sincerely apologize for the delay experienced with your order. After reviewing order 38777856, we can confirm that it was delivered on 19 May.
Unfortunately, this order was impacted by an exceptional supply issue beyond our direct control, as one of our suppliers experienced significant delays following the loss of a shipping container. This affected the availability of certain parts and extended the lead time.
We understand your frustration regarding both the delay and the communication during this period. While our team did its best to provide updates as information became available, we acknowledge that the experience did not meet your expectations.
We appreciate your feedback as it helps us improve our communication and customer service processes.
Kind regards,
Customer Service
J'ai passé une commande le
J'ai passé une commande le
5 /01/26 le paiement a été encaissé
Mais depuis pas de nouvelle j'ai essayé de contacter le vendeur au numéro de téléphone indiqué mais aucune réponse meme pas de repondeur j'ai contacté le service client mais ils me disent que c'est en cours qu'il faut attendre 10j ouvrables scandaleux sur leur site ils dise livraison entre 5 et 10j pas sérieux j'espère que ca va accélérer
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Bike Parts-honda
En ce début d’année, nos expéditions ont subi un léger retard en raison d’intempéries indépendantes de notre volonté.
Malgré cela, votre commande, passée le 07/01, a bien été expédiée le 15/01 et est actuellement en cours de livraison.
Un email contenant le numéro de suivi vous a été envoyé le 15/01.
Concernant votre demande de facture transmise par email le 09/01, celle-ci est incluse dans votre colis.
Nous vous remercions pour votre compréhension.
Bonne journée
Cordialment,
L'Equipe bike-parts
Ho effettuato un ordine il 23/09
Ho effettuato un ordine il 23/09. Ancora nessuna novità, si tratta di un adesivo, un semplice adesivo. Il pezzo risulta in arretrato, era stata stimata come data di approvvigionamento del pezzo il 10/10, dopo ben 17 giorni, bene, ne sono passati altri 10 e non si ha nessuna notizia di dove sia il mio ordine ad oggi 20/10, dopo ben un mese. Tutto questo per un adesivo, un mese! A mie richieste per mail mi viene risposto che non si sa quando verrà consegnato
23 de setembro de 2025
Avaliação não solicitada
Contatti difficili
La mia prima recensione iniziava così: Pessimo negozio di vendite on line; Mi sono fatto convincere solo perchè ho letto il nome Dall'Ara che reputavo una garanzia; Invece il negozio sembra non esistere; ... Invece poi ho ricevuto mail nella quale il venditore si è scusato con i ritardi dell'ordine poichè era in atto un trasferimento dell'azienda e dei magazzini nella nuova sede, da me verificata con una telefonata ai loro nuovi vicini che appunto mi hanno confermato che si erano da poco trasferiti.
Per ora lascio tre stelle (da una iniziale che avevo dato) e mi riservo di fare un altro acquisto fra un po' di tempo (ho sempre bisogno di pezzi per la mia moto Honda XR600 che ho acquistato da loro nel lontano 1994); se avranno risolto i loro problemi logistici e soprattutto quelli di comunicazione con il cliente, sposterò in su ancora la votazione.
Saluti
7 de outubro de 2025
Avaliação não solicitada
Resposta da Bike Parts-honda
Gentile Sig. Manunta,
ci dispiace sinceramente per il disagio e comprendiamo la sua insoddisfazione. Come comunicato via e-mail, i suoi ordini sono stati spediti e abbiamo provveduto anche al rimborso di due trasporti come gesto commerciale.
Il ritardo è stato dovuto a un cambio di sede aziendale che ha temporaneamente rallentato la gestione degli ordini e delle comunicazioni. L’attività del nostro negozio è reale e regolare, e il nostro team è sempre impegnato per garantire la corretta consegna di tutti gli ordini.
Ci scusiamo ancora per l’attesa e restiamo a sua disposizione per qualsiasi ulteriore necessità.
Cordiali saluti,
Il team Bike-Parts-Honda.it
Rien à signaler !
Livraison très rapide, aucun problème rencontré.
Il s'agit de savoir exactement les pièces que l'on a besoin et surtout savoir quel est le modèle de sa moto avec son année.
Pour le reste, j'ai tout reçu en 7 jours ouvrés, rien à dire.
6 de outubro de 2025
Avaliação não solicitada
My experience with Bike Parts-Honda
When everything goes smoothly, their system seems to work well. Unfortunately, in my particular case things didn’t go as expected.
My order was misdelivered by Royal Mail (this wasn’t the fault of Bike Parts-Honda). I contacted the company, and they opened a case with Royal Mail. The courier later confirmed the parcel had been delivered to the wrong address.
During this time I repeatedly asked whether a replacement could be sent. The updates I received were only about the Royal Mail investigation, and I didn’t get a clear answer to my requests. I aimed to chase them every two working days for updates in order to ensure this was dealt with in a reasonable timeframe.
According to the seller, Royal Mail also said they would try to recover the parcel from the other address, but I personally wasn’t comfortable accepting an item that had already been with a third party, as I couldn’t be sure of the condition.
When I asked for a refund, I was told it would only be possible once the Royal Mail claim was completed. I believe this makes the process much slower compared with other companies I deal with, who I think refund or replace first and then handle the courier separately. I also feel that waiting for the courier’s full process goes beyond what I consider a reasonable timeframe for resolving things with the customer.
Advice for potential customers (based on my experience):
If everything goes smoothly, you may have no issues.
If something goes wrong, be prepared for delays while the courier’s process runs its course.
Personally, I’d recommend paying via PayPal so you can open a dispute if the seller goes beyond what you feel is a reasonable timeframe.
Suggestions for improvement (from a customer perspective):
Provide clearer answers to customer questions.
Prioritise customer service (refunds or replacements) within a reasonable timeframe, rather than waiting for the courier’s process, since from my perspective the customer’s contract is with the seller.
At the time of writing, this issue is still ongoing. This review reflects only my personal experience and opinion.
Edit: 01/10/2025 - I've now received my refund and my PayPal dispute has been closed.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Bike Parts-honda
Hello,
We're sorry for the inconvenience you've experienced with your order. We fully understand your frustration and thank you for your patience throughout this process.
We would like to inform you that we have requested a refund for your order today. You should receive confirmation and the corresponding amount shortly, depending on the timing of your payment method.
Once again, we apologise for this situation and appreciate your feedback, which will help us to improve our customer service in the future.
Yours faithfully
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