Traumhafte episch lange und top gepflegte Trails in einer wunderschönen Landschaft! Alle Schwierigkeitsgrade sind am Einstieg gut zu erkennen und auch unterwegs auf dem Trails sind Warnschilder. Man f... Ver mais
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Veja o que dizem as avaliações
Unfortunately bpw now feels like an over busy, commercial, money making machine.. had to queue for an uplift longer than ever before, kids on bikes without full face helmets& knee pads how is that all... Ver mais
A empresa respondeu
Our second visit to BPW was just as good as our first. The staff were all enthusiastic and helpful and the queues for the uplift (which we knew would be substantial on a Sunday) moved quickly. Due to... Ver mais
A empresa respondeu
As a family of beginners, we had a fantastic day. All the staff were so friendly; from patiently getting us kitted up, making sure that all our pads fitted properly and that our children were comforta... Ver mais
A empresa respondeu
Detalhes da empresa
- Centro de Esportes Radicais
- Locadora de Bicicletas
- Conserto de Bicicletas
- Loja de Bicicleta
- Café
- Atração turística
Escrito pela empresa
The concept is simple, picture a ski resort, remove the snow and replace the pistes with an array of sweeping flowy bike trails meandering to the bottom of the mountain and you are close. Add a bunch of adrenalin and big sprinkle of fun and you are pretty much there. BikePark Wales is an exhilarating way to spend your day in the Welsh mountains.
Informações de contato
Gethin Woodland Centre, CF48 1YZ, Merthyr Tydfil, Reino Unido
- 01685709450
- reception@bikeparkwales.com
- www.bikeparkwales.com
4,7
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We had the Ticket to Ride beginner…
We had the Ticket to Ride beginner experience. Absolutely fantastic. I’m a female in my 60s and felt safe and looked after as i carefully attacked the downhills and berms. Colin was a brilliant guide. And my lunchtime salad bowl was a delicious surprise when i’d thought it moght be all burgers and deep fried stuff. Thanks Gavin, Colin and everyone at Bike Park Wales.
31 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Rachel, what a fantastic review 🙌
We're delighted to hear you enjoyed your Ticket to Ride experience and felt safe and supported throughout the day 👊
Mountain biking really is for everyone, and it's brilliant to hear you were building confidence on the descents and berms while having fun along the way 😎
A huge shout-out to Colin, who is fantastic at helping riders progress at their own pace.
We'll make sure Gavin and Colin see your kind words. We're also glad the salad bowl exceeded expectations too! 😅🥗
Thanks for spending the day with us and we hope to see you back on the hill again soon.
The BPW Team 🤘
Fantastic group beginner session with…
Fantastic group beginner session with Colin, learnt all about how to ride safely and build confidence. I’d absolutely recommend any beginner will enjoy the whole park and come out feeling great. We got the flow, kept our heads up and enjoyed every moment. Thanks Colin you were awesome.
31 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Sam, this is awesome to hear 🙌
Ticket to Ride is all about helping riders build confidence, develop good habits and leave with a smile on their face, so it sounds like Colin delivered exactly that 👊
"We got the flow, kept our heads up and enjoyed every moment" sounds like a pretty successful day to us 😎
We'll pass your comments on to Colin, who'll be stoked to read them.
Hope to see you back for more progression soon.
The BPW Team 🤘
Such an amazing day
Such an amazing day! I’m beginner (going on) intermediate and there was so much for me to do! I feel like I doubled my skills and experience in one day!
Facilities great, food great, helpful staff. Will be back for sure 😀 10/10
31 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Wow, doubling your skills and experience in a day is exactly what we like to hear! 🙌
One of the best things about BPW is that riders can progress at their own pace, whether they're taking their first steps into mountain biking or starting to push into more intermediate terrain 👊
We're really pleased you enjoyed the trails, facilities, food and support from the team.
Thanks for the brilliant review and we'll look forward to welcoming you back for more adventures soon.
The BPW Team 🤘
Brilliant day as always
Brilliant day as always. Class trails ;-)
31 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Thanks Chris 🙌
"Brilliant day as always" is music to our ears 👊😎
We're delighted the trails delivered once again and we really appreciate your continued support.
See you back for more laps soon.
The BPW Team 🤘
Trails are brilliant and the cafe food…
Trails are brilliant and the cafe food is great with loads of healthy options. Thanks for a great day
30 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Thanks David 🙌
We're delighted you enjoyed both the trails and the café 👊
Our café team work hard to offer a range of options that keep riders fuelled for a full day on the hill, so they'll be pleased to hear the healthy choices hit the mark 👍
Thanks for spending the day with us and we hope to see you back soon.
The BPW Team 🤘
It’s our 3rd trip and it’s always great…
It’s our 3rd trip and it’s always great for all the family. The staff are friendly and helpful and the atmosphere is great the food is excellent too.
We will be back.
Thanks BPW
30 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Ryan, third visit and still coming back is what we love to hear 🙌
It's fantastic that BPW continues to deliver for the whole family, and we're really pleased you enjoyed the atmosphere, food and friendly welcome from the team 👊
Thanks for the lovely review and we'll look forward to welcoming you all back again soon.
The BPW Team 🤘
Had a great day
Had a great day, it's always such a treat. Just experienced trails that were not too difficult and just had fun. Even trips on the vans are interesting and give enough time to have a chat to others. Staff always friendly and helpful. Still smiling
27 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Thanks Sherwood 🙌
We love hearing reviews like this 👊
Sometimes the best days aren't about pushing limits, they're just about riding trails that put a smile on your face and having fun with like-minded people 😎
Great to hear the team helped make the day enjoyable, and even better that you're still smiling afterwards!
See you back on the hill soon.
The BPW Team 🤘
Suitable for all skill levels.
Great staff, great trails well maintained and accessible for all skill levels. We had a mixed group of a first time riders on a rental, a guy on a hardtail and a couple of e-bikes with 6 months experience. First visit for relative novices and everybody we met from staff to other guests were pleasant and super helpful from showing you how to strap your bike to the uplift to giving directions and advice.
Two full days of running the blues and finally building up to A470 with some coaching and support from a complete stranger - absolute highlight end to our visit.
28 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Gregory, this is fantastic to read 🙌
One of the things we're most proud of is seeing riders of different abilities enjoying the mountain together, whether they're on rental bikes, hardtails, e-bikes or riding for the very first time 👊
It's brilliant to hear everyone felt welcomed and supported, not just by the team but by fellow riders too. That's a huge part of what makes the BPW community special.
And finishing your trip by conquering A470 after two days of progression? That's an awesome achievement 😎
Thanks for the great review and we hope to see you all back again soon.
The BPW Team 🤘
We love riding at Bike Park Wales
We love riding at Bike Park Wales. Usually on the uplift, and when my son is with me the "Big Uns and Little Uns" events are perfect for our needs. Unfortunately on our most recent visit last Thursday afternoon the queues at the uplift were the longest I've ever seen. The queues moved OK, but in the past they've always been shorter and moved much quicker.
23 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Thanks Ross 🙌
We're really pleased to hear you and your son continue to enjoy riding at BPW, and it's great to know the Big Uns & Little Uns sessions are working well for your family 👊
We're sorry the uplift queues felt longer than usual on your most recent visit. While it's encouraging to hear they continued moving steadily, we appreciate that's not always the experience riders have come to expect from us.
As the park continues to grow in popularity, there are occasionally periods where demand can create longer waits than normal, even with the full uplift fleet operating. Thanks for your patience and for taking the time to share the feedback 👍
We look forward to welcoming you both back again soon.
The BPW Team 🤘
Spend your money on a company that treats its customers better
I've been a committed and loyal Bike Park Wales customer for several years and have spent a significant amount of time and money at the park. Unfortunately, my most recent experience has left such a bad impression that I won't be returning.
My latest visit was prevented by an unexpected car breakdown. As soon as it became clear I wasn't going to make it, I contacted BPW to see if my booking could be moved. The reception staff member I spoke to was incredibly rude and blunt, immediately telling me that bookings are never moved under any circumstances.
To make matters worse, you can't even contact reception by phone until well after the park has opened, which makes dealing with urgent issues unnecessarily difficult.
I then emailed the company explaining the situation. I was told that moving the booking was actually possible, provided I paid an administration fee of almost £12. Given that a trip to BPW isn't cheap and I'd already lost out through no fault of my own, I paid the fee. After taking my money, I was then informed that the date I wanted was fully booked and therefore unavailable.
At that point, I requested that the administration fee be refunded, as the booking change couldn't be completed. I was told this would happen. However, instead of a refund, I received an email claiming that I had in fact been moved onto the requested date and that I should have checked my online account, despite previously being told that no spaces were available on that date.
The whole situation has been confusing, contradictory, and incredibly frustrating. I've paid £72 for a booking I couldn't use due to unforeseen circumstances, then paid an additional fee for a change that I was initially told couldn't happen, only to receive conflicting information at every stage.
Mistakes happen, but what really disappointed me was the poor communication and the attitude of the customer service staff. As a long-standing customer, I expected far better treatment. Instead, I feel like I've been pushed aside and hidden behind terms and conditions rather than treated fairly and reasonably.
Bike Park Wales has lost a loyal customer, not because of a car breakdown, but because of the way this situation was handled.
Customer service matters, and sadly this experience fell far below what I'd expect from a business that relies on repeat visitors.
Be better, Bike Park Wales.
28 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Hi Draigpenguin,
We're sorry to read this review, particularly given that you've been a regular visitor to BikePark Wales over the years.
We'd like to add some context for anyone reading this.
When you contacted us, it was on the day of your booking to let us know that you would be unable to attend due to a vehicle issue. Whilst we completely appreciate that this was an unforeseen circumstance and a difficult situation for you, it was unfortunately outside of both your control and ours.
Our booking terms require a minimum of 48 hours' notice for cancellations or amendments. Despite receiving notification on the day of the booking, we went beyond the provisions of our Terms & Conditions and offered a solution that would allow you to move the booking to an alternative date, subject to certain conditions.
Throughout the process, our intention was never to prevent you from using your booking, but rather to find a way to help you ride on another day despite the fact that the request fell outside our normal amendment window.
Following the confusion regarding the amendment process, we have since gone a step further and offered you a complimentary visit as a goodwill gesture. Unfortunately, you chose not to take up that offer.
We are sorry that you felt the communication during this process was inconsistent, and we'll reflect on that feedback internally. However, we do feel it's important to note that throughout the entire situation our focus was on helping you make use of your booking wherever possible, despite the request falling outside our standard booking terms.
We genuinely appreciate the support you've shown BPW over the years and wish you all the best for the future.
The BPW Team.
loved the place,but i think the only…
loved the place,but i think the only downside is the lack of toliets
27 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Hi Marty 👊
Thanks for the review, we're really pleased you loved the place 🙌
We appreciate the feedback on the toilets. It's on our future developments list.
Hope to see you back on the hill soon.
The BPW Team 🤘
There’s lots of hype and it’s deserved
There’s lots of hype and it’s deserved. Easy friendly check in, uplift guys were brilliant and the techs in the workshop. We will be coming back
27 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
John-Paul, that's brilliant to hear 🙌
BPW definitely gets talked about a lot, so it's always nice when visitors feel it lives up to the reputation 👊😎
Great to hear the uplift team, workshop crew and check-in team all helped make for a great day.
We'll see you back soon.
The BPW Team 🤘
Excellent as ever
Excellent as ever - this time staying at Travel Lodge 5 mins away - bowling complex and Nando’s what else does an exhausted teenager son need ! BPW service was great - everyone so helpful especially the uplift team . Best day out in Wales
27 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Eamon, sounds like you've nailed the perfect BPW family weekend 😅🙌
A great day riding followed by bowling, Nando's and an exhausted teenager sounds like a successful trip all round 👊
Thanks for the shout-out to the uplift crew and team. "Best day out in Wales" is a huge compliment!
The BPW Team 🤘
First time visiting
First time visiting, had a blast, staff helped with bike everytime on uplift, friendly and helpful. Had really great day.
25 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Sue, we're stoked you had a blast on your first visit 🙌
The uplift crews are always happy to help with loading bikes, especially when riders are new to the process 👊
Thanks for the lovely review and hopefully we'll see you back for another great day soon.
The BPW Team 🤘
Great evening trails - sort the scran out
Trails were great fun and maintained well.
The canteen was a letdown again. The last time i did an evening ride, last year, we finished up on the uplift only to come down and find the canteen had stopped serving food.
This time (friday 24th July) advertised as a 'wings and beer night' - uplift finishes at 8pm. At 7:55pm there are no wings left, only pizza which was just OK. You cant adevertise a wings night and be sold out before the uplift even finishes.
24 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Hi Tom, thanks for the feedback 👊
We're really pleased you enjoyed the trails and trail conditions.
We're sorry to hear the catering didn't quite hit the mark on Friday evening.
You're absolutely right that it's disappointing to arrive at the end of a Wings & Beer session and find the wings have sold out. While we'd much rather sell out than have food go to waste, we appreciate that doesn't make it any less frustrating when you've been looking forward to them.
We'll pass the feedback on to the café team as they continue refining the evening sessions 👍
The BPW Team 🤘
Resposta da BikePark Wales
Thanks 🙌
We're delighted to hear BPW continues to deliver a great day every time you visit 👊😎
Hopefully we'll see you back for many more!
The BPW Team 🤘
As always a great time
As always a great time, great trails, loved some of the new lines.
25 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Cheers Andrew 🙌
It's always great to hear returning riders enjoying the new additions to the trail network 👊
Glad the new lines hit the mark and we'll keep working on finding ways to give you reasons to come back 😎
The BPW Team 🤘
It’s very well organised to get you on…
It’s very well organised to get you on the hill quickly, trails are incredible
26 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Thanks Ross 🙌
Getting riders on the hill quickly so they can spend more time riding is exactly what we're aiming for 👊
Great to hear the trails delivered too. See you back up here soon.
The BPW Team 🤘
Great bike park
Great bike park , staff all very friendly, uplift very efficient,trails are fantastic 🤙
26 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Cheers 🙌
Friendly team, efficient uplift and fantastic trails... that's exactly what we like to hear 👊😎
Thanks for the support and we'll see you again soon.
The BPW Team 🤘
Brilliant trails
Brilliant trails, great helpful staff when my son had a crash and the cafe was super too!
26 de julho de 2026
Avaliação não solicitada
Resposta da BikePark Wales
Melissa, thanks for the review 🙌
We're sorry to hear your son had a crash, but we're really pleased the team were able to help when you needed them 👊
It's great to hear the trails and café both hit the mark too. We hope your son recovered quickly and we'll see you all back soon.
The BPW Team 🤘
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