Bonallack & Bishop Solicitors Avaliações 161

I have used Bonallack & Bishops Solicitors a number of times and have always found the staff to be courteous, friendly, honest and open. Those staff I have seen have always ensured that I am aware of the processes that were involved. They made sure that I was kept up to date with everything they were dealing with. No matter how odd my questions they listened to my concerns and always endeavoured to provide me with every thing I needed. I found Elizabeth, Webbe based at the main offices, to be, not only professional, but friendly and supportive. She kindly helped me with a number of different things I didn’t fully understand. She made things so easy for me. However, I was found that the Fording bridge branch of Bonallack & Bishop was different . It made you feel very welcome and had a relaxing if an old fashioned look. You really felt the staff were there for you. I met a number of different staff all of whom were very helpful and who listened to you. Often being prepared to go the extra mile. One example was Claudia. The needed some documents to be signed and having recently had an operation Inwas unable to get to the office. Claudia was kind enough to suggest that she come to me with the documents needing signatures. Lastly, the one person with whom I met or spoke to the most was Anne Whitely, she has been my rock over the last few months. Not just because of the work she does but for the support, explanations and understanding she has given me. She is tireless in her endeavours to help everyone who comes into the Fordingbridge office.i shall miss Anne. I would recommend Bonallack in the future should I need a solicitor.

I do not generally write reviews, and I do not like leaving negative comments, but I think this review is necessary.
There are quite a few bad reviews of this firm, and sadly this is yet another one. I chose them for conveyancing because they were local to my property and were on my agent's list of solicitors. Their fees are relatively high starting from £1,620 for domestic conveyancing. For this I got mistakes made at every stage of the process. From the start their automated software did not function correctly. I was then charged a fee in advance for letters they might have to write. After that I had to mostly prompt them to do anything at all, right through the whole process. This caused a crisis due to lack of time along the way.
Complex legal questions were forwarded to me with no help or explanation. When I questioned this, I got a tirade of self-justification from Hollie Jarvis. When pushed, they did apologize for each obvious mistake they made, but most ineptly, they even got the final transfer of completion funds wrong, again grudgingly admitting their error when pushed, but not offering a refund for overcharging me. Apparently, I have to initiate their complaints procedure to get any action on repayment. This is typical of the poor practice I encountered. As I diligently corrected all their errors going along, they did get the property conveyed, but it was a truly awful service. The only things they seem to be good at are overcharging and self-protection. Any normal business would refund automatically if they overcharged due to their own error. Not this lot. In one word: pathetic. They asked me to review them on Trustpilot and I have.

I have used the Amesbury branch 3 times now buying and selling excellent receptionist always helpful I was always kept up to date with progress right until the day of exchange highly recommended

Very responsive to all enquiries and Claudia Newman particularly was an extremely helpful member of the team.

Having recently moved to the area, I wanted to use a local solicitor. I do not regret in anyway my choice of using Bonallack & Bishop, from beginning to end their communication has been excellent, clear, timely and concise. I was directed through my particular process with a single point of contact who managed activities and communicated any actions required or outstanding on a timely manner. I would have no concerns at all in recommending them.

Africa Morante from this solicitors firm was exceptionally efficient and I was impressed with speedy communication via email. I was staircasing to 100% and this was all done in a very short period of time and in a very timely manner, ahead of schedule.

My only minor criticism, which I hope is constructive would be that trying to get hold of them on the phone was teeth pulling and not happening, on the 2 occasions I wanted a quick answer, however this was balanced by super speedy reply to my emails.

Thank you for all your help Africa and I would most definitely use Africa again in the future.

Good afternoon Ms Claudia Newman and Ms Africa Morante,
Let me take this opportunity to thank you very much for your very professional, helpful and competent assistance in the long and complex process of disposal of my property.

Your immense help is very much appreciated.

Continue the good work of looking after the interest of your clients.

Thanks

Ignacio Oscario Olympio FCCA

Their legal team were always prompt when resolving queries and keeping me updated with the purchase of our house. Whenever there was any legal confusion they provided clear and understandable explainations.

Fantastic service from Bonallack and Bishop! They made the sale of my property incredibly quick and smooth. Their app was easy to use, and I always received prompt responses to any queries. Highly professional and efficient team. I couldn’t recommend them more!

Knowledgeable, responsive and pro active which was reassuring as a client.

The service has been excellent, Hollie has been wonderful - extremely responsive, understanding, and helped get our purchase completed swiftly whilst taking into consideration our time restraints moving from a different city. Highly recommend

Simon Speed was very helpful and efficient at drawing up my will and my husband's. He answered our questions fully and professionally making it a stress free experience.

Staff at Amesbury Office handled my house sale very efficiently, helpfully and considerately. This is the third time I have used Bishop and Bonallack in regard to house purchase and sales and each time they have been very approachable helpful and efficient.

We asked this solicitors for some advice on a case my husband wanted to raise, We were given clear honest advice and we decided to instruct them to take on our case, After a rocky start as the solicitor we chose fell very poorly and had to leave, We were contacted by Tarra Tyler hills and all is can say is Amazing!!!! nothing was ever too much, She ensured we understood everything she sent us and was only a call away, She was so thorough ensuring we were clear on all aspects of the case from start to finish and she Won!!! I could not recommend and thank her enough ***** this review would have been the same even if she hadn't as I had full confidence that she gave 100% throughout.

I used Bonallack and Bishop solicitors to purchase my first property.
Firstly, Will Parsons was incredibly helpful at providing me a quick and highly competitive quote, with no hidden costs.
My solicitor Georgia was excellent. Bonallack and Bishop solicitors made my house purchase incredibly easy- Georgia communicated so quickly and provided so much information.
As a first time buyer there is a lot of information that you aren’t taught about anywhere and just have to learn as you go, Georgia was happy to answer any and all of my silly questions.
I will 100% use Bonallack and Bishop solicitors again in the future and would highly recommend them to anyone purchasing a property.

I have used Bonallack and Bishop’s Andover conveyancing team three time now and each time they have been a pleasure to deal with. Prompt, efficient and pleasant, Hollie, Anita and Martin are an effective team that get the job done with a minimum of fuss and I have no hesitation in recommending them.

Very patient and attentive to detail. As a Chartered Surveyor undertaking surveys of homes in the area, I would recommend anyone to B & B. Excellent and thank you to all involved.

We instructed Bonallack & Bishop Solicitors because our estate agent advised them to us. In hindsight I wish we hadn't.

What seems to be lost on Bonallack & Bishop Solicitors is that 99% of the people they deal with are not familiar with the legalities and processes that are aligned to buying and selling a house. Throughout the process there was a distinct lack of empathy and care, often patronising, every interaction felt vague on any important details almost like they were holding back, often dismissive and sometimes outright rude. At one stage we were spoken to like children.

The real kicker though, 8 weeks following the completion of our sale we've been hit with a "you owe a further £1,150" email out of the blue in large because of an admin error in their summary statements. I've stressed we don't have that kind of money available and need time. We are not a million pound business. Just normal hardworking people trying to build a lIfe. Again, this was met with a substantial lack of humanity and care. With our solicitor stating "you are also accountable." Odd behaviour.

I wouldn't ever use them again. I believe whole heartedly that through poor communication and distinct lack of urgency, our move was held up substantially. We were treated as an inconvenience and not as a client.

The Salisbury conveyancing team were brilliant in the purchase process of our first home. Georgia was always prompt to reply, helpful in her explainations and only a phone call away. From first seeing the property we were living there within 9 weeks! I would definitely instruct Bonallack and Bishop again.

I needed urgent help with a deed of variation on my property. CarolineClift in the Salisbury office provided calm, sensible, professional advice and all for an exceptional price. I recommend her most highly.