Really poor service. Received my item which wasn’t as described and poor in terms of material quality. Requested a refund and I received an email asking what my enquiry was for, even though my email... Ver mais
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Veja o que dizem as avaliações
Quality! Was not expecting such high quality product AND customer service for the price point. Really great value for money and what made this gift purchase all the more special was the obvious care t... Ver mais
This year I needed another birth stone added to my grandchildren birth stone bracelet. I can’t recommend Bloom Boutique enough for all the help and advice given. Chris has replaced my bracelet, as t... Ver mais
I wanted to order a gift for a friend’s 50th birthday, it was a joint gift among a group of friends. We wanted something personalised and specific. I contacted Bloom via the online contact form, it d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Personalised jewellery and gifts are our passion. For more than 18 years now, we’ve been going the extra mile to turn beautiful items into truly personal and memorable gifts. Whether you want a name bracelet for an anniversary, a personalised necklace for someone’s birthday, or you simply want a piece of jewellery that is unique to you, we just know you’ll find something that you or a loved one will cherish at Bloom Boutique. Combining a range of personalisation techniques, such as hand stamping, etching and engraving, with contemporary styling, we have something to suit any wardrobe.
Informações de contato
Unit 2, TQ9 5XN, Totnes, Reino Unido
- enquiries@bloom-boutique.co.uk
- www.bloom-boutique.co.uk
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Respondeu a 10% das avaliações negativas
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5 star customer services
There was a slight glitch with the order I received, upon reporting the problem to customer care they couldn't have been more helpful. My order was seamlessly and quickly replaced by Bloom and the replacement was perfect.
This was a gift for my friend so I really appreciated the exceptional customer services that the team provided.
I have ordered a couple of items off Bloom Boutique now and it will definitely be my go to for personalised jewellery.
The products are adorable and superb quality!
Keep up the good work!

Resposta da Bloom Boutique Ltd
Great customer service
I ordered a bracelet for my daughters 18th birthday and unfortunately it was too big. Chloe offered to add the charm to a smaller bracelet free of charge and sent me the link to arrange collection of the original bracelet. Great customer service 😀

Resposta da Bloom Boutique Ltd
Service and delivery was good however…
Service and delivery was good however do not be fooled by the photographs - you need a magnifying glass to see the stone and the stud earrings are really a joke they are so tiny ( pinhead size)

Resposta da Bloom Boutique Ltd
Bloom Boutique
Bloom Boutique has great Customer Service. I had an immediate response to my query & it was resolved to a standard I had not anticipated. A replacement of the original purchase was provided even though they didn’t have to do this.
100% recommendation & thank you!!
One happy Customer.

Resposta da Bloom Boutique Ltd
I ordered a special gift for my…
I ordered a special gift for my daughters godmother, I was under pressure for the timeframe the order was required within. Bloom Boutique went above and beyond my expectations. They replied quickly and resolved my delivery issues immediately! I can't thank them enough for their outstanding service.

Resposta da Bloom Boutique Ltd
Amazing customer service and beautiful…
Amazing customer service and beautiful necklace… thank you so much!

Resposta da Bloom Boutique Ltd
Perfect first experience
It was my first time using Bloom Boutique and I purchased an engraved bracelet for my friend’s birthday. The product is beautiful and the delivery was fast. I emailed customer services with a query and they got back to me so quickly with a helpful response. Very happy with this service.

Resposta da Bloom Boutique Ltd
Such a great company
Such a great company! This is my second time communicating with them, as a bracelet that I ordered for my mum's previous birthday needed repairing. Chris was very kind and understanding and helped us to get a repaired/replacement out. I was impressed by how quickly this was resolved and was grateful for updates along the way. Highly recommend this company. Beautiful jewellery and fantastic customer service. Thank you

Resposta da Bloom Boutique Ltd
I bought two bracelets for my partner…
I bought two bracelets for my partner and I for our one year anniversary. Couldn’t tell you how excited I was to have these for him to open on the day! However that was all ruined once I opened the packaging. The bracelets are tacky and cheap. I paid an extra £22 for the gold bracelet to feel like something you get your kid from Claire’s. It’s shocking to think I’ve had better quality items from TK Maxx for a 1/4 of the price I’ve paid for these. If you want a good quality item, don’t buy from here!!!

Resposta da Bloom Boutique Ltd
An absolutely wonderful experience with…
An absolutely wonderful experience with customer care. Outstanding and I’ll definitely be back to purchase again. Thank you for your time and care!

Resposta da Bloom Boutique Ltd
Poor quality
My partner purchased a sterling silver necklace for myself as a Christmas present not only had the chain snapped with a couple weeks (I replaced myself) I had noticed the engraving is now no longer visible, I sent an email regarding the issue to be told the warranty only lasts for 6 months, I would expect engraving to last longer then 8 months, Therefore I was told nothing can be done about the issue.
I loved the necklace it had my children's and partners name engraved but I'm hugely disappointed the names have disappeared and will now no longer wear it. Waste of money.

Resposta da Bloom Boutique Ltd
Chris thank you so much for your…
Chris thank you so much for your excellent customer service. I had an issue with a purchase and it was dealt with promptly and professionally. Replacement earrings being sent. They are absolutely stunning pearl drop earrings and my Mum was over the moon this was sorted for her.

Resposta da Bloom Boutique Ltd
Necklace
Resolved my issue quickly and was very helpful customer service is excellent

Resposta da Bloom Boutique Ltd
I accidentally duplicated my order
I accidentally duplicated my order, and I didn't even realise I had. Therefore Chris emailed me and wanted to check this with me. Their communication is always on point. Very helpful.

Resposta da Bloom Boutique Ltd
Fantastic Company
I love this brand and have ordered before. Service has always been great....now I'd say their service is fantastic! I'd had to get in touch with customer service as I'd encountered an issue with my purchase. I received a response first thing Monday with a very sincere apology and resolution. Within a few days, I had a replacement with simple instructions on how to return my original item for free. Returning was super easy and Chris who'd responded originally kept me informed every step of the way. Just absolutely phenomenal and unusual in this day when customer service isn't always the greatest! I cannot tell you how blown away I've been with their speedy response and resolution. Not only that, they have stunning jewellery too! I'd definitely recommend this company to anyone.

Resposta da Bloom Boutique Ltd
Bloom Boutique 10/10
I had a problem with an order which was rectified within minutes of contacting Bloom Boutique. I have ordered many times from this company, and to date everything has been beautiful, and loved by the recipients. I would definitely recommend this company.

Resposta da Bloom Boutique Ltd
Excellent customer service
My daughter gave me a lovely little personalised bracelet on the morning of her wedding. After a problem with the chain snapping my email to Bloom Boutique was quickly replied to and within days I have now received a replacement. Very happy with customer service and love my little bracelet.

Resposta da Bloom Boutique Ltd
Excellent Customer Service
Excellent Customer Service
I needed a replacement piece for a silver necklace given me by my family. I couldn’t see what I needed on the website so contacted customer service by email. They very promptly replied with a solution to my problem all within 2 days of me contacting them.
It is lovely to know that good customer service is still out there in this day and age.
Thank you so much for your help.

Resposta da Bloom Boutique Ltd
Quick delivery and lovely product but…
Quick delivery and lovely product - however the birthstone is not accurate (ruby is actually pink). After contacting the company they confirmed that this was not an error. The gift was bought as a gift for a friend whose baby was born sleeping and with it being a sensitive reason, I do not feel I can gift it as it is inaccurate.
I would happily order products if it was not quite so important to be an accurate match.

Resposta da Bloom Boutique Ltd
Quick to sort issues
I originally ordered a bracelet for my Mum for her birthday which broke on first wear. So I got in touch with the company and Chris helped sort the issue with fast responses and sorted being delivered a new one as soon as possible. Cannot fault the service x

Resposta da Bloom Boutique Ltd
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