Brennan Avaliações 

987
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Good communication. Fast response to question and clear answer given m Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

No delivery to Australian customers for wi fi dongle. Had to order using a friend's address in UK, who forwarded goods on to me. Staff not reading information in emails properly. I wished to order a W... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My B3 developed a fault. It was within the warranty period. I sent it back, the postage was refunded, and the unit was returned in full working order within 10 days. Really easy to deal with the compa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Eletrônicos e Tecnologia

Informação fornecida por fontes externas variadas

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

987 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,5

Todas as avaliações

(987)

561 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Rapid delivery was great and soon started

Rapid delivery was great and had new, bigger capacity B3 up and running in no time. Then loading back up from old low capacity B3 proved easy to set up though wow it took many hours to load. I now hope to use my old B£ with my VB1 to start loading my LP collection.

20 de maio de 2026
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Resposta da Brennan

Hi Brian
I see you went from a Brennan B3 480 to a 2TB after 3 years. The 2TB holds 4,400 CD’s as flac or 9,000 CD’s as MP3. You have a lot of music! Thank you for all your orders and the 5 star review.
Jenny

Avaliado com 5 de um total de 5 estrelas

Delivery was within 18 hours

Delivery was within 18 hours! Now finding CDs in the cupboard that I had forgotten I hand.

20 de maio de 2026
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Resposta da Brennan

Hi Neil
Great to hear you are rediscovering your music and thank you for the 5 star review.
Jenny

Avaliado com 5 de um total de 5 estrelas

Website way to navigate and use

Website easy to navigate and use . Very quick shipping/delivery . Set up was a doddle with minimum of instructions which speaks to the skill and effort put into the design of the product .

19 de maio de 2026
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Resposta da Brennan

Hello Brian
Thank you for your kind words on skill and effort put into the design of the Brennan B3. It will make Martin's day. Thanks for the 5 star review.
Jenny

Avaliado com 5 de um total de 5 estrelas

Good communication.

Good communication.
Rapid response to initial order

15 de maio de 2026
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Resposta da Brennan

Hi John
Thank you for the feedback and 5 star review.
Jenny

Avaliado com 5 de um total de 5 estrelas

Wish I’d bought one years ago…

I have a Sonos sound system throughout my home with speakers in bedrooms, dining room and a stereo pair of 5s in my living room. For a couple of years issues with the Sonos app failing to connect to speakers or my NAS drive has been a nightmare. Took a chance on a Brennan B3, quick and simple set up and a smooth app. Wish I’d done it years ago. Only downside is my wife is finding it so easy to use I have to put up with stuff like Celine Dion instead of my Sabbath, Heep, Nazareth, Maiden etc.

20 de abril de 2026
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Resposta da Brennan

Hello Christopher
Thank you for the 5 star review and comments on set up. Sorry that your wife's music tastes don't quite match your own.....
Jenny

Avaliado com 5 de um total de 5 estrelas

My SD card had become corrupted

My SD card had become corrupted. Checked the online help & followed recommendations. Unable to fix so I emailed Brennan Quick response gave me details of how to obtain a replacement. Ordered online & new card received within a few days. Prompt efficient service throughout.

5 de maio de 2026
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Resposta da Brennan

Hi David
Thank you for the 5 star review for your experience with us. Happy to get you up and running again.
Jenny

Avaliado com 5 de um total de 5 estrelas

It feels like your own special music…

It feels like your own special music community. I have grouped my B3 with Q Accoustic 3030Cs and the results are wonderful. I did want the Brennan speakers but they seem very hard to come by lately.

15 de maio de 2026
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Resposta da Brennan

Hello David
Thank you for your 5 star review. Our sales have doubled this year and that, combined with the issues in the Bab al-Mandab Strait, have led to some stock selling out. We hope to have speakers by the end of June.
Jenny

Avaliado com 4 de um total de 5 estrelas

A great piece of kit, but needs better documentation

It’s a great piece of kit; based on my limited experience to date it does pretty much everything you could want from a CD player/ripper/radio/amplifier.
Arrived promptly and well packaged (although left on the front step of the block by the courier - lucky I saw the “Delivered” status on tracking before some passing villain saw the large BRENNAN on the outside of the box).
Even the 20 watt/channel amp seems plenty for my needs through Mission speakers, and finally found the “Tone” controls within the webUI interface to tune the sound.
Haven’t yet figured out if/how to overwrite the radio presets which is all part of why I’ve marked down by one star - the User Manual comprises a quick-start guide and then find your own way through a disparate mix of web site, user forum and random web searches. For the far side of 600 notes it really should come with better documentation - the user forum is full of frightening tales of things going wrong, which is not a good start for what is otherwise the best audio-combi unit on the market.

Edit: impressive client relations - within a day of posting this review I got a message from Martin Brennan himself responding to my comments and indicating they already have updates in hand to address my documentation concern. How many companies are that responsive? Thanks, Martin.

14 de maio de 2026
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Resposta da Brennan

Hello David
Glad you are enjoying your B3.
You can add a radio station to a preset using the three dots to the right of the station name in the Search or Browse panels in the web UI.
In fact we are developing a refreshed web UI and one of the things I added is "tooltips" to help explain what does what - but point taken
Martin

Avaliado com 5 de um total de 5 estrelas

I was hesitant to buy a B3+ on line

I was hesitant to buy a B3+ on line, due to the lack of a contact phone number in the event of problems.
I was assured on the effectiveness of the e.mail system, so I went ahead.
I had an issue with headphones, which Paul from Brennan managed to resolve within 24 hours.
I have since contacted Paul again regarding radio presets, and again he has responded within 24 hours.
The unit is working very well and I am very happy with it.

1 de maio de 2026
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Resposta da Brennan

Hi Doug
Thank you for your 5 star review and your feedback on Paul's help. I'll let him know.
Jenny

Avaliado com 4 de um total de 5 estrelas

Nice unit took some time to set it up…

Nice unit took some time to set it up had to download the manual to get the system to connect still can’t get the optical to work ( new cable) managed eventually on the line out, also had to google how to adjust base treble to my liking (prior to downloading the manual) not sure how to switch into standby did what it says but screen still fully lit up also tried from the internal menu ie after 60 mins screen still backlight?

5 de maio de 2026
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Resposta da Brennan

Hi Kenny
Thanks for the 4 star review and details on why it wasn't 5 stars. There is a lot of help on our website under the drop-down menu "more" including an AI helper which you may find more relevant details than google. We also have a forum and an email thebrennanb2@gmail.com . However, I have asked Paul to email you direct about your comments.
Jenny
Hi Kenny
Martin here - there is no backlight off/standby mode - its on the wishlist but for now you just have to turn it off manually - M

Avaliado com 5 de um total de 5 estrelas

Smart, quick resolution

Had an issue that needed support from Brennan and they supplied the programmed SD card that resolved the issue. Ordered on Friday delivered Tuesday - much appreciate your help and advice

11 de maio de 2026
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Resposta da Brennan

Hi Brian
Glad the SD card got your B2 working again and thanks for the 5-star review. Nice to hear from long term owners.
Jenny
Update - Martin here - thanks again for the review. Glad things are sorted. And thanks for the email - it made my day.
Martin

Avaliado com 5 de um total de 5 estrelas

Great sound but patience required in setting it up.

The system is great once I worked out how to do everything. The only issue I experienced was connecting to the WiFi, but after a few aborted attempts it suddenly connected.

11 de maio de 2026
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Resposta da Brennan

Hi Ian
Thank you for the 5 star review. Good to hear you have the WiFi connected. If useful, Paul has written a B3 & B3+ User Guide which you can find here with other help, under the More menu on our website https://brennan.co.uk/blogs/how-to-guides.
Jenny

Avaliado com 5 de um total de 5 estrelas

I ordered my B3 on a Friday lunchtime…

I ordered my B3 on a Friday lunchtime it was delivered by Saturday morning. Set up was easy and within 15 minutes I was ripping CD’s. The web interface is better than the app for sorting out your collection. For playback the app works fine. I am slowly working my way through my collection of CD’s and it is great to hear tracks and bands that I had forgotten about. Now do easy to play them straight from the B3 rather than having to search for a particular CD

8 de maio de 2026
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Resposta da Brennan

Hi David
Thank you for the 5 star review and the details. Good to hear you are rediscovering your music.
Jenny

Avaliado com 5 de um total de 5 estrelas

Excellent customer support after Line out problem.

Delivery of the BrennanB3+ was excellent. However, I have yet to hear any music from it as I have been unable to get any output from the Line out socket. Very frustrating!
I have tried 3 pairs of headphones and a line out jack / jack cable none worked, then I pulled the jack out slightly from the line out socket and got an output. It seems like a dodgy socket.
Martin & Paul reacted very quickly to resolve this problem by offering a replacement B3+, excellent customer support. However, after 'exercising' (pushing jacks in and out!) the Line out socket began working as it should.

5 de maio de 2026
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Resposta da Brennan

Hello Alan
I asked Paul to make contact with you to help
Just a couple of suggestions until he does
1) Use the Select Output on the menu to select the DAC (Select Output is off the bottom so keep turning the knob till you see it)
2) Turn the volume up fully
Martin

Update - thanks for the update - I agree it sounds like a defective socket - I have sent a replacement B3+ and emailed you. Paul will follow up
M

Avaliado com 5 de um total de 5 estrelas

After importing my music, I was enjoying the B3 the next morning. A***

24-hour delivery in the UK was great, I already owned a B2 and had previously backed up my music, therefore importing that backup was a doddle, only time taken is the issue, but that's the technology of USB to blame.

I was enjoying the B3 the next morning. A***

6 de maio de 2026
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Resposta da Brennan

Hi Milton
Thank you for the 5 star review and great to hear about your good experience.
Jenny

Avaliado com 4 de um total de 5 estrelas

Great product requires power management

Fantastic product, works straight out of the box, easy to back up all my cds. The only thing stopping it from getting 5 stars is the lack of power management on the system. I would like for the screen to go dim if left on and be able to put the unit on standby rather than keep switching off.

24 de abril de 2026
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Resposta da Brennan

Hello Paul
Thank you for the 4 star review and comment on the power management. I have forwarded your note to Martin for adding to the wish list.
Jenny

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