Brennan Avaliações 

992
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A long time owner of a Brennan. At one point I had 2, I think they're so convenient and easy to use. All I can say is that if it ever broke down, I'd be in the market immediately for a new one. I love... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

No delivery to Australian customers for wi fi dongle. Had to order using a friend's address in UK, who forwarded goods on to me. Staff not reading information in emails properly. I wished to order a W... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The B7 we bought some years ago was spectacular- till it died and wasn't repairable. The B3 we replaced it with recently was also spectacular- but despite days of trial it could not be made to work. E... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Eletrônicos e Tecnologia

Informação fornecida por fontes externas variadas

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

992 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(992)

566 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I ordered my B3 on a Friday lunchtime…

I ordered my B3 on a Friday lunchtime it was delivered by Saturday morning. Set up was easy and within 15 minutes I was ripping CD’s. The web interface is better than the app for sorting out your collection. For playback the app works fine. I am slowly working my way through my collection of CD’s and it is great to hear tracks and bands that I had forgotten about. Now do easy to play them straight from the B3 rather than having to search for a particular CD

8 de maio de 2026
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Resposta da Brennan

Hi David
Thank you for the 5 star review and the details. Good to hear you are rediscovering your music.
Jenny

Avaliado com 5 de um total de 5 estrelas

Excellent customer support after Line out problem.

Delivery of the BrennanB3+ was excellent. However, I have yet to hear any music from it as I have been unable to get any output from the Line out socket. Very frustrating!
I have tried 3 pairs of headphones and a line out jack / jack cable none worked, then I pulled the jack out slightly from the line out socket and got an output. It seems like a dodgy socket.
Martin & Paul reacted very quickly to resolve this problem by offering a replacement B3+, excellent customer support. However, after 'exercising' (pushing jacks in and out!) the Line out socket began working as it should.

5 de maio de 2026
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Resposta da Brennan

Hello Alan
I asked Paul to make contact with you to help
Just a couple of suggestions until he does
1) Use the Select Output on the menu to select the DAC (Select Output is off the bottom so keep turning the knob till you see it)
2) Turn the volume up fully
Martin

Update - thanks for the update - I agree it sounds like a defective socket - I have sent a replacement B3+ and emailed you. Paul will follow up
M

Avaliado com 5 de um total de 5 estrelas

After importing my music, I was enjoying the B3 the next morning. A***

24-hour delivery in the UK was great, I already owned a B2 and had previously backed up my music, therefore importing that backup was a doddle, only time taken is the issue, but that's the technology of USB to blame.

I was enjoying the B3 the next morning. A***

6 de maio de 2026
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Resposta da Brennan

Hi Milton
Thank you for the 5 star review and great to hear about your good experience.
Jenny

Avaliado com 4 de um total de 5 estrelas

Great product requires power management

Fantastic product, works straight out of the box, easy to back up all my cds. The only thing stopping it from getting 5 stars is the lack of power management on the system. I would like for the screen to go dim if left on and be able to put the unit on standby rather than keep switching off.

24 de abril de 2026
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Resposta da Brennan

Hello Paul
Thank you for the 4 star review and comment on the power management. I have forwarded your note to Martin for adding to the wish list.
Jenny

Avaliado com 5 de um total de 5 estrelas

Excellent service and equipment

Everything was excellent, from ordering through packaging, delivery and after sales.
Excellent piece of equipment with the added bonus of integration with an existing Sonos system.

27 de abril de 2026
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Resposta da Brennan

Hi Gary
Thank you for the 5 star review. Martin got your email - that's very kind of you.
Jenny

Avaliado com 5 de um total de 5 estrelas

Order a replacement sd card

Order a replacement sd card. It came as expected. Once mounted and various functions reset the B2 is working again.

23 de abril de 2026
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Resposta da Brennan

Hi Philip
Thank you for the 5 star review and glad your Brennan B2 is up and running.
Jenny

Avaliado com 5 de um total de 5 estrelas

Getting to know my B3+…

Getting to know my B3 is not always straightforward but with the right help from Brennan support I am getting there

5 de maio de 2026
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Resposta da Brennan

Hello Mr Melling
Thank you for the 5 star review for your Brennan B3+. Sounds like you are finding the forum useful. There are also the How to guides on the website here https://brennan.co.uk/blogs/how-to-guides. These guides, and other useful information, are in the More drop-down menu.
Jenny

Avaliado com 5 de um total de 5 estrelas

Excellent products and excellent service at all levels.

I bought a much earlier product made by Brennan to store and play my cd collection on well over 20 years ago. This finally needed replacement, and I had no hesitation in purchasing from the company again.

The product is again excellent, as well as the customer service and support throughout the ordering and delivery process. Responses to any queries were sometimes received well outside normal working hours, and were very comprehensive - these days that happens extremely rarely.

It is noteworthy that I have also received a personal email from the owner of the company as follow up, and this reflects enormously in their commitment to excellence and involvement at all levels of their business.

Highly recommended, and hoping for another 20 years of excellent performance from my new purchase.

29 de abril de 2026
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Resposta da Brennan

Hello Peter
Thank you for your 5 star review and your comments. Martin enjoyed reading your review! Here's to another 20 years!
Jenny

Avaliado com 5 de um total de 5 estrelas

Speedy supply very efficient

20 de abril de 2026
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Resposta da Brennan

Hello Kathleen
Thank you for your order for a JB7 remote control and the 5 star review. Great to hear you are still enjoying your JB7. We sold the last JB7 back in August 2014.....how time flies.
Jenny

Avaliado com 5 de um total de 5 estrelas

Great retail experience!

Easy website to navigate, secure payment system. Fast delivery by a reputable courier, on time.
Great user group site to get everything up and running quickly.

20 de abril de 2026
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Resposta da Brennan

Hello Paul
Thank you for the 5 star review and your feedback. Your positive comments on the user group / forum and what we are getting right is very welcome.
Jenny

Avaliado com 5 de um total de 5 estrelas

Fantastic device for storing & playing…

Fantastic device for storing & playing CD collection. Radio station range also excellent.

26 de agosto de 2025
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Resposta da Brennan

Hi Veronica
I see that you bought your Brennan B3+ and BSP50 loudspeakers back in August 2025. It is really nice to have a review from someone who has lived with the products for a while and enjoyed them. Thanks for the 5 star review and I hope you continue to enjoy your music.
Jenny

Avaliado com 4 de um total de 5 estrelas

Works well for cd ripping

I was very excited to find this and hooefully it will result in listening to my large selection of cd's again. The ripping works well and is very fast. I have been struggling with connecting speakers since I don't have Sonos speakers. I am using bluetooth and it has not been working great yet, but Brennan support is helping me through that.

7 de maio de 2026
Avaliação não solicitada
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Resposta da Brennan

Hello Wim
Sorry to hear you are having problems setting up Sonos. You will see from the reviews that most owners find it a breeze. Basically once the B3 is on the network it finds the Sonos speakers and you select one. I don't see any emails from you. If you want to try you can email us at thebrennanb2@gmail.com. Sometimes mesh routers cause problems. I asked the AI and it gave some tips. But no problem about returning for a refund. You can find the return instructions here
https://thebrennan.com/pages/returns-2025
Martin
On a second reading I see that you had problems with the web UI - that's very unusual and may be the root of the problem so I'd start by looking at the wifi signal strength at the B3 . Settings & Tools > Maintenance > Advanced > Wifi Strength

Avaliado com 3 de um total de 5 estrelas

Dislike the online forum

Dislike the online forum, which whilst informative often needs a PhD level of computing knowledge to understand.Ended up sending B3 back for repair.

9 de abril de 2026
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Resposta da Brennan

Hello Julian
In fact most reviewers have positive views on the forum. I looked at your post on the forum and I agree one of the replies was definitely geek level but the other advice was quite straightforward.
In fact the forum is just one of three ways of getting help. Email is the definitive way but we work office hours so you might have to wait. The forum is good - especially for advice relating to third party gear and tips and tracks but it can get a bit random. And the AI is getting better all the time - we are up to 80% thumbs up which I think is pretty good. But it looks like you needed a repair so email would have been the best choice.
Martin

Avaliado com 5 de um total de 5 estrelas

Simple to use my Brennan B3+ great…

Simple to use my Brennan B3+ great sound I use it through 2 Alexa echo dots configured to stereo with a subwoofer crystal clear rich sound The only thing I would like is the app a little more sophisticated but a minor point.

30 de abril de 2026
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Resposta da Brennan

Hi Gary
Glad to hear you are enjoying your Brennan B3+ and thank you for the 5 star review.
Jenny

Avaliado com 5 de um total de 5 estrelas

My B+ arrived well packaged and in mint…

My B+ arrived well packaged and in mint condition. The startup instructions were clear and everything went well. It was up and running within around 45 mins.
What isn't mentioned is that it works with an IPad and an IPad pro perfectly - useful with those of us with not too good eyesight!

29 de abril de 2026
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Resposta da Brennan

Hello Phil
Thank you for the 5 star review and your useful comments on compatibility with your iPads.
Jenny

Avaliado com 5 de um total de 5 estrelas

Quick solution to corrupted B2

Problem of corrupted SD card solved by Brennan promptly supplying another. I've had a B2 for 11 years and it still amazes me with it's performance.

29 de abril de 2026
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Resposta da Brennan

Hi Christopher
Thank you for the 5 star review and your comments on your Brennan B2.
Jenny

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