Britishbathroomcompany Avaliações 

1.192
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service from start to finish! We couldn’t be happier with our new bathroom. The whole process was made so easy, and the service we received was brilliant from beginning to end.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service! I was struggling to source a specific GROHE 39206000 pan. Sam quickly confirmed they had one physically in stock, gave me an accurate delivery timescale & was very helpful. I ord... Ver mais

Avaliado com 1 de um total de 5 estrelas

We ordered a sink and THEY sent us the wrong sink which was a nightmare as our kitchen worktop was being installed and the sink did not fit!. Made contact by email as their phone lines don’t work and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered a brushed brass scudo radiator and valves. After hunting around British Bathroom Company was the cheapest place, including p&p to purchase from. Easy transaction and delivered safely and promp... Ver mais

Detalhes da empresa

  1. Encanador

Informação fornecida por fontes externas variadas

We are a small family business based in Yorkshire and we provide Bathroom and Kitchen items at everyday Low Prices, our pricing is clear and our service is provided by real people giving the personal touch. We can provide bespoke quotations upon request.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 55% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(1.192)

233 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY !!!!

DO NOT USE THIS COMPANY !!!!
Been waiting for a refund for over a month. Will not reply to emails or answer the phone TOTALLY UNPROFESSIONAL

2 de abril de 2026
Avaliação não solicitada
logotipo da Britishbathroomcompany

Resposta da Britishbathroomcompany

Thank you for your review, Martin.

We can see that you emailed us this morning and also spoke with our team on the phone shortly after. We are actively handling your case and will continue to assist you to resolve this as quickly as possible.

Avaliado com 1 de um total de 5 estrelas

Wouldn’t use again contact is shocking…

Wouldn’t use again contact is shocking don’t get back to you for days

25 de março de 2026
logotipo da Britishbathroomcompany

Resposta da Britishbathroomcompany

Thank you for your feedback.

We have reviewed your case and can see your order was placed on 23rd March and delivered on 26th March. You contacted us on 27th March, and we responded by 31st March with options to help, including offering additional items at a significantly reduced rate and minimising delivery costs.

When you advised you wished to return the item, return details were provided the same day.

We’re sorry to hear our service did not meet your expectations. We would appreciate any further detail on where you feel we fell short and what you expected from us, as this helps us improve.

Avaliado com 5 de um total de 5 estrelas

Fantastic

I had a really positive experience with this bathroom company from start to finish. The team was incredibly friendly, responsive, and genuinely focused on helping me find the right solutions rather than just making a sale. They took the time to understand what I needed and offered helpful suggestions along the way.

Very competitive without compromising on quality. The products feel well-made and look fantastic, all while staying within budget. It’s refreshing to find a company that combines excellent customer service with fair pricing.

I’d definitely recommend them to anyone looking to upgrade their bathroom without the stress.

19 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered a bath with taps and shower

Ordered a bath with taps and shower, I needed the shower quite quickly as I had been let down by another supplier, they sent the shower that day with DPD for me arriving the next day! Then the bath followed with Stop Start 3 days later. Both deliveries excellent with tracking and times for deliveries.

13 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top service from Adam

Dealt with Adam, he sold us an excellent radiator! Looks fabulous in our new dining room, quick efficient service and was available for next day! Would highly recommend!!! We will be returning!

13 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stay clear of this company, really poor customer service

My recommendation is to stay clear of this company and buy elsewhere.

I purchased a radiator in Dec 25. Due to a manufacturing issue I was told there would be a delay and I would be updated again at the end of Jan 26.

I received no contact so I had to chase up. Was given a date early Feb 26. The radiator then arrived damaged due to it being extremely poorly packaged. Arranged for it to be collected which took another week.

I received an email advising I would be refunded within 5 working days however over 3 weeks later, multiple emails and calls that are never answered, I’m still left out of pocket.

I’ve now got my bank involved to resolve. Poor customer service, they should be investigated by trading standards as other reviews also share similar frustrations.

6 de fevereiro de 2026
Avaliação não solicitada
logotipo da Britishbathroomcompany

Resposta da Britishbathroomcompany

Thank you for your feedback. We’re sorry to hear that your experience has left you feeling this way.

Regarding the initial delay, the radiator was unfortunately affected by a manufacturing issue which impacted stock availability. During this time we did provide updates at regular intervals to keep you informed of the revised delivery timelines.

We’re also very sorry that the item arrived damaged. While our products are packaged with care, damage can occasionally occur in transit when items of this size and weight are handled by third-party couriers. As soon as this was reported, we arranged for the radiator to be collected at our own expense so that you did not have to deal with disposing of a large and bulky item yourself.

We are concerned to hear about the delay with your refund and will be looking into this matter as a priority. A member of our team will review your case and contact you directly shortly to resolve this.

Thank you for bringing this to our attention.

Kind Regards

George

Avaliado com 1 de um total de 5 estrelas

Unfortunately 0 stars wasn't an option

Unfortunately 0 stars wasn't an option. Over 2 weeks after placing the order to be told the item was out of stock. Then another months wait to for the replacement item to actually be sent out. Very poor customer service

27 de fevereiro de 2026
logotipo da Britishbathroomcompany

Resposta da Britishbathroomcompany

Hi, Kieran,

Thank you for your feedback, and we sincerely apologise for the frustration caused.

Unfortunately, there was an error with the stock availability on this item and we completely understand how disappointing it must have been to be informed that it was out of stock more than two weeks after your order was placed. This is not the level of service we aim to provide.

We also appreciate that the additional wait for the replacement item to be dispatched added further inconvenience. We are currently reviewing our stock management and communication processes to help prevent situations like this from happening again in the future.

Thank you for bringing this to our attention, and we’re very sorry for the experience you had with your order.

Kind Regards

Sam

Avaliado com 5 de um total de 5 estrelas

Brilliant company

We purchased a toilet system from this company after researching on line what we required to use our comfort toilet.
Wow we are so pleased we turned to them for their product and service .They are a very professional company providing a fast turnaround from purchases to delivery ,sending a we'll packed item to prevent accidental breakages. Also the price was reasonable,but the actual product is amazing, the flush is superb , no worries about any waste lingering around requiring a second flush.

27 de fevereiro de 2026
Avaliação não solicitada

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