Campbells Prime Meat Avaliações 12.294

In the past few months I have ordered and received several items from Campells Prime Meat which both my wife and I have thoroughly enjoyed. However, more recently I tried to order some Ayrshire Lorne square sausage but unfortunately at the time this particular product was unavailable! So in my quest for an alternative I opted for the Steak Lorne square Sausage instead! My order arrived on time as previously informed, my product delivery was well boxed, lined with reflective insulation bubble wrap in good condition. Also included in the box was numerous frozen cool ice packs to keep the meat products in tip-top condition, cooled and fresh. lovely Jubbly! Unfortunately my wife and I found this particular meat product really not to our liking at all! This steak square sausage seemed to have far too much gristle and even small bones incorporated in some of the product slices leaving it extremely gristley and chewy to actually eat! I fully understand this finding a little gristle in sausages is normal. However, I think finding small bone in most food extreamly off putting to say the least! So unfortunately I personally won't be purchasing this particular steak lorne sausage again! This could just be a one off. Maybe it was just very badly minced? Maybe I was just unlucky that i received this particular batch of lorne sausage? However, my original choice was Campbells 'Ayrshire' lorne sausage is excellent and will definitely be ordering it again! Everything else we've received over the past few months from Campbells has been superb. :-()

They cant inform you of correct delivery date. The order was short of two items, all of which are way over priced!

Just received my first order from Campbell's can't speak to highly about the service came on time packed in a insulated box with ice packs the produce is as fresh as if I bought direct from shop as I live in South Wales it was a pleasure to taste the items I loved when I lived in Scotland we will certainly be a regular customer

Had no problem with the fish until June last year when we received several packs of haddock all made up of several smaller fillets instead of two good fillets, put this down to a one off and ordered again in July on a Tuesday for Saturday delivery. It smelt horrible.
Won’t buy any more.
Do still buy the meat, let’s hope these standards don’t slip.

OMG lm a great Haggis lover and ordered 2 from Campbells for the first time. I've had a lot of Haggis in my life and thease rate one of the best if not the best. So thank you Campbells for a great Burns night.

Great source of Lorne Sausages and Scotch pies. Also ordered trout and pork fillet which were both equally as nice.

Delivery is generally reliable as DPD is used. Have now ordered several times always with out any problems.

All the items we got are amazing the haggis was really tasty

Delivered during 2022: I have been delighted with everything I have ordered from Campbell's: fish, meat, haggis never fail to please. Much better quality and flavour I have been able to find anywhere else. Thank you.

Unfortunately our haggis, ordered in plenty of time for our Burns Supper celebration, did not arrive until 20:05 on Burns night! We therefore had to source take away food as it would have taken an hour and a half to cook!! Our gathering of 12 family and friends were really disappointed! It stated on the box that it had to be delivered on the exact date, as it was obviously for a Burns celebration given the quantity we ordered! Next time don’t assume that DPD will exercise any common sense and state a delivered by time too?

I feel like there was an issue in December with a lot of Christmas orders, hence a lot of negative reviews in that period. If you look at reviews before December and after December you’ll see great reviews.

For me personally my reviews is quality meat and great customer service. The pork ribs are very meaty.

Only small issue I had. I ordered ribs and was sent a packet of meat that said pork belly. Without opening the packet I assumed it was pork belly and rang up customer service straight away and they were very helpful and sent out the correct product straight away. Without any fuss. I feel bad now because when I opened the packet days later inside was actually ribs. I have no idea why the packet said pork belly and was packed like it was pork belly.

The new delivery I got actually said pork ribs on the pack and looked like ribs without being opened. Please guys in future so that customers aren’t confused have the correct name of meats on the packaging.

Thanks for your good customer service will order again.

great choice of products delivered direct to your door.
The buffet mini pies are a delight
Haggis sublime

I have done many reviews of this company, which have been favourable because the meat and delivery (DPD) are excellent. Recently I had a minor problem with an order and Robyn dealt with it far quicker than I expected. This review is for customer service.

Having ordered and fully paid for my Christmas and New Year meals on the 15th of October.

On the 12th of December I received an email from them saying that due to DPD issues, Campbells were cancelling my order.

We spent the whole day of the 13th of December at half hour intervals trying to phone Campbells. However no-one at Campbells would, or wanted to answer the phone.

On the 14th of December we messaged them on social media and asked if we could come and pick up our order from Linlithgow. We got a response!!!! This represented a 200 mile round trip for me, however I was prepared to do it to save my Christmas. The response we got from Campbells was "No you can't come and pick up the order as we are not a shop". I knew this, I have driven past their facility many times. You would have thought that Campbells would have opened up their goods outwards to allow people who could, to come and retrieve their Christmas hopes.

So it would appear that Campbells would prefer to let their customers down, and presumably to let the orders of meat rot in place rather than to allow their customers to come and pick up their orders.

Then to add insult to injury, I received an email from Campbells saying that my order was cancelled at MY request...... An astonishing lack of concern for their customers, an inflexible approach to customer service, and a complete lack preparedness. Very Poor!

ordered and paid for my xmas dinner in october....now its been cancelled by campbells,...shocking service

I was told my order was comming on 16 december still waiting

Products great, however customer service ridiculous and non existent!!! Order placed and I requested a delivery date in a week's time as I was away so plenty of time for them to organise. Order gets sent, on the day DPD deliver another parcel but not the one from Campbells. Tracking says delay would be resolved within 24h and its been 3 days!!! My email has been ignored, their phones don't appear to have anyone answering them as I spent 2 x 45 mins on hold one day and the next day all my calls got cut off after an automated message. This is practically STEALING MY MONEY as I paid (not to mention the insane delivery cost of £6) and did not receive anything! Get it together Campbells and sort out my missing order or you will be reported!!!

Place Christmas food order back in October for delivery Dec 22nd all ok til got an email ten minutes ago saying I had cancelled my order and they would refund me , no reason why and constantly engaged.
Will never use again avoid avoid avoid!!!

Cancelled Christmas order with lame excuse a week before delivery due. Said it’s down to DPD but I ordered a gift on Friday that had to come from Scotland to Staffordshire - arrived Tuesday morning, by DPD, who are also scheduled to deliver here again tomorrow. It’s back to The Wild Meat Company next year, or Tesco.

JUST HAD ENTIRE FAMILIES MEAT, FISH, DELI CHRISTMAS AND NEW YEAR ORDER CANCELLED!
I AM DISABLED AND UNABLE TO SHOP SO ORDERED AND PAID EARLY
HOW DARE YOU !
HOW TGE HECK CAN I SORT THIS

MERRY CHRISTMAS!!
Answer to your reply !
As I say I am disabled, no chance of shopping around for everything in this order
Absolutely disgusted that there is no offer of compensation or earlier or later compensatory delivery!
I hope noone ever trusts you again I certainly will not!!