Very good company but the engineer couldn't find anything that needed repairing. Apart from the fact if you don't sit poker straight or twist to the side of the cushion then the fabric doesn't sink to... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Having had the workman from the store that supplied our adjustable settee twice, without a satisfactory result, they arranged for your craftsman to look into the problem; this Michael did. He arrived... Ver mais
Yes the engineer was very good and he did phone the day before his visit to inform me of time of arrival. that was very good plus on the day of his visit he did phone again to give me his ETA however... Ver mais
Ver6 good company who responded quickly to my claim. Engineer came out on the date we arranged & contacted me with a time update. The engineer was very professional & explained everything he was doing... Ver mais
Detalhes da empresa
Escrito pela empresa
Castelan Group are the largest provider of care and protection products and services to the furniture industry. Trusted by many of the UK's leading retailers to provide first class service to their customers, we are consistently voted as 'best in class' by the industry. Based in the South West, we offer national coverage through our network of skilled technicians providing a consistent service throughout the UK.
Informações de contato
Sunnyside Road North, BS23 3QY, Weston-super-Mare, Reino Unido
- 0370 320 3333
- enquiries@castelangroup.com
- www.castelangroup.com
4,7
Excelente
23 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Your company kept us well infomed of…
Your company kept us well infomed of the progress of our request to examine and repair our setee.
The repair man was polite and knowlegable and able tocomplete our repair quickly and to our complete satisfaction. Thank you very much for your help. We are delighted to recommed your service
Susan Lunn
21 de outubro de 2026
Excellent service
Excellent service. The agent was very polite and knowledgeable; he was able to solve the issue.
21 de outubro de 2026
Professional and pleasant chap who was…
Professional and pleasant chap who was thorough and did a good minor repair
19 de outubro de 2026
What I thought would be a five minute…
What I thought would be a five minute job, took a little bit longer but the problem was resolved. The appointment was prompt and on time and Callum was very tidy and considerate.
21 de outubro de 2026
Service with a smile
Excellent service .Very friendly chap came and sorted our problem on out sofa.Totally Recommend.
21 de outubro de 2026
Very efficient
Very efficient, professional and friendly in respecting my furnishings and spent time finding the issue and resolved the creaking reclining sofa.
All done and now works fine.
Thank you!
21 de outubro de 2026
great communication
great communication ! accurate tine of arrival and chap that turned up was courteous and knowledgeable
21 de outubro de 2026
He did what he came to do nice man…
He did what he came to do nice man explained everything
21 de outubro de 2026
Good service.I am happy
22 de outubro de 2026
Turned up on time
Turned up on time. Very polite and end product looked amazing
20 de outubro de 2026
Punctual, friendly and professional
The fitter turned up exactly on time. They were polite and friendly. Took their shoes off before they came in. Explained what they were doing to repair the sofa.
20 de outubro de 2026
Good service
Arrived on time, was courteous and explained the steps that he was going to follow to resolve the issue. Time will tell whether the problem will return. (Second sofa)
10 de outubro de 2026
Excellent.
Excellent.
I had wonderful service from the technician. Nothing was too much trouble. Covered his shoes with covers immediately. So polite and helpful.
5 star!
20 de outubro de 2026
The engineer was very quick and worked really clean & tidy
The engineer was very quick and worked clean and tidy to rectify the issue with the sofa repair.
20 de outubro de 2026
Wonderful helpful chap came and did…
Wonderful helpful chap came and did much needed repair to our sofa. very prompt appointment made and work done really quick as well. Both being partially disabled we appreciate the help we have had with our only 2yr old furniture
20 de outubro de 2026
The company kept me informed regarding…
The company kept me informed regarding their service call to my home address, being both professional, prompt and on time. The engineer was polite he kept his work space clean and tidy.
20 de outubro de 2026
Excellent service and very good.
20 de outubro de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.