Castrads Avaliações 2.181

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Se... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bella was super helpful and happy to change our order with last minute changes to suit our room colour.

Avaliado com 5 de um total de 5 estrelas

Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... Ver mais

Avaliado com 5 de um total de 5 estrelas

John went above and beyond when I reached out for help after 8 radiators failed at the same time! He worked hard to find a mix of radiators in the NY area that would work in one of my rental units in... Ver mais

Detalhes da empresa

  1. Serviço de aquecimento

Informação fornecida por fontes externas variadas

Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.

Built to order. Made to last.

Hand-built and finished in Manchester.

Radiators made to specification by our dedicated team. Get the perfect radiator for your home.

Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

An utterly wonderful bespoke product

An utterly wonderful bespoke product. Brilliant communication. Beautifully built, extremely well packaged and excellent delivery.
I would highly recommend Castrads. A simply fantastic service from start to finish.

15 de novembro de 2024
Avaliação não solicitada
logotipo da Castrads

Resposta da Castrads

Thanks so much for the wonderful review Michael, we really appreciate it!

Avaliado com 2 de um total de 5 estrelas

delivery info not provided and no invoice

Information on delivery date is not provided at time of purchase which was frustrating when trying to arrange a suitable date for fitting. They just message to say DPD will arrange… Which they did but 2 days of not knowing when to schedule trades during a renovation is just annoying for something so simple to do at purchase. They also didn’t send me an invoice, When I emailed to request they responded to say we sent it already check spam (I specified in my first email I’d already checked spam etc) again just annoying. They did resolve and issue after my second email, just shouldn’t have been required. Overall, Product was adequate for my needs but the purchase process was subpar.

1 de outubro de 2024
logotipo da Castrads

Resposta da Castrads

Thanks for the feedback Mike. You raise some really good points that we can definitely address with some tweaks to our process.

Nick

Avaliado com 5 de um total de 5 estrelas

They made a mistake but acted on it quickly

In a nutshell, we received radiators with legs rather than hanging as we had ordered. The team was really quick to resolve their mistake and didn't charge us a penny. The radiators are made with care. They're beautiful and fantastic quality. Highly recommended!!

3 de outubro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good overall service

Good service but I didn’t expect the radiators to fail. However service from Castrads was good

31 de maio de 2024
logotipo da Castrads

Resposta da Castrads

Thanks for your review Bassim.

For a little clarification, the radiators that failed were mild steel towel rails connected to a domestic hot water system, which is against regulations. We provided replacements in brass, which is to regs, for cost price.

I'm sorry for the inconvenience - I know it's frustrating. Had your plumber told us at the time of purchase that the rails were to be used on a DHW system we could have recommended brass rails in the first instance.

Avaliado com 5 de um total de 5 estrelas

Castrads is a truely professional…

Castrads is a truely professional company from initial on line ordering to the follow up confirmation and the follow up telephone calls in relation to delivery. Wonderful service.

The radiators themselves are beautiful - very well made with excellent attention to detail. Many thanks to the whole team.

19 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

It's hot in here

Nathan at Castrads was an absolute gem, he was knowledgeable, helpful and super professional. At an on site visit he took the time to talk us through our many options, helping us work out what was best for the space, and never put us under pressure - a level of customer service that is rare indeed these days.
The first of 3 radiators is now installed and we are delighted with it - it looks stunning! So glad we pushed the boat out and went with a product, and company, that spoke to us: as my grandma used to say, "You never regret an extravagance". Thanks Nathan!

4 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Beautiful radiator and accessories

Beautiful radiator and accessories!
Castrads customer service team went above and beyond to help us out when our wall stays were cut too short, the team were very kind and responded really quickly. The delivery driver was fab too, he helped me carry the radiator in so it didn’t block out alleyway.
Excellent service and excellent radiator!

2 de maio de 2024

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