Catering Appliance Superstore Avaliações 

absolute 5 stars! I had a minor delivery hiccup, and their customer service team handled it with incredible speed and professionalism. Not only was the issue solved instantly, but every interaction was warm, friendly, and genuinely enjoyable.

The service is top-notch, and I genuinely wish I had more reasons to order right now. They are officially my go-to first option for anything catering-related from now on. Highly, highly recommend!

Good afternoon,

I hope you are well.

I am writing to raise a formal complaint regarding the conduct of one of your employees, Dovile, in relation to an order we placed earlier today (Order No. 444212).

Dovile initially called and spoke to my colleague to confirm the delivery scheduled for Monday. My colleague was not even given the opportunity to introduce themselves before Dovile began speaking very quickly, asking whether there would be any access issues and advising that delivery would take place between 8 am and 5 pm.

I subsequently returned the call to explain that our premises do not open until 9 am. Dovile informed me that we would be charged if nobody was present from 8 am. Throughout the conversation, she spoke extremely quickly, making it very difficult to understand her. Despite repeatedly asking her to slow down, she continued speaking at the same pace, repeatedly asking the same questions and not allowing me the opportunity to respond properly.

I found her manner extremely rude and unprofessional. I had to explain several times that she was speaking too quickly and ask her to slow down, yet my requests were repeatedly ignored.

During the conversation, I asked to speak to her manager, only to be told that there was no manager available. When I asked again, she repeated that there was no manager. Rather than addressing my concerns, she continued asking whether I wanted her to book the delivery in. When I explained that her behaviour was rude, she responded by calling me “annoying”.

I find this behaviour completely unacceptable, particularly when we were simply trying to clarify the delivery arrangements for our order. Customers should be treated with courtesy and respect, and it is unreasonable to expect us to confirm important delivery details when we are not being given a fair opportunity to communicate.

Furthermore, Dovile called again, explaining that there had been a system error and that she did not know who she had been speaking to. I explained that this was because she had not allowed me the opportunity to speak. This only added to the frustration of an already unacceptable interaction.

Our telephone calls are recorded, and we would be more than happy to provide the recordings to support our complaint.

I would also appreciate an explanation of how this incident will be addressed, as I do not believe this level of customer service is acceptable.

I look forward to hearing from a member of management promptly.

Kind regards,
The Refinery Team

Very helpfull

Lucy has looked after us and our needs wonderfully. Top customer service and gone the extra mile on more than one occasion.

Thanks Lucy!

After months on and off waiting for answers for a major player in the market, on a project we started thinking about in February with them. It just took forty or so minutes with Fiona. Web enquiry was answered almost by return by a phone call, discussions had about what makes our circumstance challenging, sorted within fifteen minutes. Plus on exactly the same kit, we saved our organisation nigh on £600.

Proper old fashioned, human to human, banter and customer service. Would highly recommend, and I know who has our ongoing custom now.

Fiona has been extremely kind, patient, and helpful throughout the process. She has always responded promptly, kept me updated, and gone the extra mile to make sure everything was organised correctly. Her friendly approach and willingness to assist have been greatly appreciated. It is reassuring to work with someone who genuinely cares about providing excellent customer service. Thank you for all your support, Fiona.

Just had some excellent customer service from Lucy.
Sort out my order glitch on their website straight away.
Will be using company again

Needed to urgently replace a broken down oven - bought from Catering Appliance because of next day delivery promise. I even called them to check they had it in stock and the delivery was indeed next working day which they confirmed. That was a week ago. Every day I get excuses how their courier lets them down, and that I would probably get it tomorrow. But they didn't even have it in stock, they drop ship equipment from manufacturer. Our business is stalled, I am now organising to hire a temporary oven incurring a lot of extra costs, and catering appliance refuse to take any responsibility.

Jemma was very helpful and pleasant to talk to.
She understood what we required and was very helpful in sorting out the specific delivery date we requested.

Thank you
Andrew

Massive shout out to Fiona Kelly. She worked so hard and efficiently to get me over the line with several last minute appliances before the schools opened. I literally don’t even get prices from anyone else, as the service I get from Fiona is first class

We were a little cautious initially because the pricing is such good value compared to other online companies but in this case our anxiety was unfounded. There were some concerns when we realised which courier was being used but Lindsay and Lucy were courteous and sympathetic to our previous poor delivery experience and gave assurances that they would assist if issues arose. Happy to say that none occurred and the food processor was delivered safely and in good time. The entire process was smooth and efficient from the online ordering, payment and paperwork to delivery, and the communication was quick, friendly and very supportive. We will definitely shop with CAS in future.

Website was easy to follow, advisor answered quickly and was great and not over the top with the smarmy insincere comments i dislike. Product ordered, e mail sent and payment made next day - surely that is all you can ask for. Well done Lindsey

Always so easy to use and always provide great service. I often find the items I want on a more 'established' business that we won't name and then come to Catering Appliance Superstore to get them at a substantially reduced rate! Definitely my 'go to' for our restaurant.

quick and honest service along side affordable prices will always make us work with Catering Appliance Superstore

Excellent customer service from Lucy. Friendly and approachable.

I have been waiting for about a month as we bought two products and they want me to pay 250 pounds for each item despite I have already paid for the warranty. They say this is because in most cases the damage is not covered under the warranty so why did I buy a warranty.
Not happy with the service at all and will not buy anything from them in the future.

Ordered a Portable AC unit this morning, made payment, delighted to get one. Turned into disappointment with a voicemail saying 'Sorry, we've sold far more than we've got stock so yours is cancelled. Maybe try in 6-8 weeks?'

Really terrible experience. Why on earth are you taking orders for stock you don't have?

Here's a radical new idea: count how many items you have in stock, sell that many.

I know, I know, it's very complex, but it might lead to you not disappointing lots and lots of customers and ruining your previously good reputation.

Avoid, don't bother, will spend the rest of my day warning customers on reddit and social media and every review site with the facts.

Don't trust them.

I bought a few things from Catering appliances. most reliable company and cheaper than anywhere else.

The product I needed was well priced and Lindsay couldn't have been more helpful

Fast and efficent service by Fiona, as always