absolute 5 stars! I had a minor delivery hiccup, and their customer service team handled it with incredible speed and professionalism. Not only was the issue solved instantly, but every interaction... Ver mais
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Veja o que dizem as avaliações
After months on and off waiting for answers for a major player in the market, on a project we started thinking about in February with them. It just took forty or so minutes with Fiona. Web enquiry... Ver mais
Fiona has been extremely kind, patient, and helpful throughout the process. She has always responded promptly, kept me updated, and gone the extra mile to make sure everything was organised correctly.... Ver mais
Needed to urgently replace a broken down oven - bought from Catering Appliance because of next day delivery promise. I even called them to check they had it in stock and the delivery was indeed next w... Ver mais
Detalhes da empresa
Escrito pela empresa
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Informações de contato
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, Reino Unido
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 55% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic fast service from Fiona & a…
Fantastic fast service from Fiona & a very competitive price.

Resposta da Catering Appliance Superstore
Quick and efficient service

Resposta da Catering Appliance Superstore
I have bought from this company before…
I have bought from this company before with excellent results. Very servicable crockery. Their website is clear and I was pleased to pay using my Amazon account. This makes everything so simple and all under one umbrella. Thanks. Anne

Resposta da Catering Appliance Superstore
Awful after service misleading sales
After purchasing a lincat rotary toaster only last week with a twelve month warranty and using it once to discover that it is not efficient as described on your website when deciding to purchase . In fact it is not productive or efficient at all as commercial toaster should be, i have just been told I cannot return for a refund . Shocking customer service or aftercare. This product is not as described by this company in regards to its effectiveness in a commercial manner . I chose this product to increase productivity within my business . Do not trust their sales rhetoric

Resposta da Catering Appliance Superstore
Amazing Service by Fiona and team
Amazing Service by Fiona and team, we have tried a few companies but they have given us the best service and have the best pricing around.
Would highly recommend!!!!!

Resposta da Catering Appliance Superstore
Lucy has a wonderful pleasant manner
Lucy has a wonderful pleasant manner. She is timely, extremely responsive & deals with the situation proactively & effectively.

Resposta da Catering Appliance Superstore
Jim was amazing
Jim was amazing, we had an issue with our Buffallo Mixer. It had stopped working after 2 months, we sent to manufacturer to be repaired. After 6 weeks we were informed part was missing, long story short, Jim dealt with everything. We had a new machine the next day. Thank you.

Resposta da Catering Appliance Superstore
The service is outstanding
The service is outstanding. Call and get answered with full on knowledge and support. I was dealt by Lindsey who tirelessly answered emailed back for all queries. Great team and I am off Nisbets for sure.

Resposta da Catering Appliance Superstore
Very good company in all aspects.
Fast response to enquiries and good communication on status of the order.
Order for filled on time as stated.

Resposta da Catering Appliance Superstore
Great prompt customer service
Great prompt customer service. From enquiry to purchase was simple and quick

Resposta da Catering Appliance Superstore
Fiona always super helpful

Resposta da Catering Appliance Superstore
Extremely knowledgeable
Extremely knowledgeable, helpful and charming.

Resposta da Catering Appliance Superstore
Close contact from the sales team

Resposta da Catering Appliance Superstore
A credit to our Business Sector
A credit to our Business Sector , Dealt with Fiona and Quick and accurate response

Resposta da Catering Appliance Superstore
Very quick response to my request for…
Very quick response to my request for quote for spare parts

Resposta da Catering Appliance Superstore
Efficient service
Easy to use website, great updates and correspondence

Resposta da Catering Appliance Superstore
Don't bother with this company
The reviews on here are quite a contrast to the reviews on google. Definitely read the positive reviews with a pinch of salt while you compare them to the google reviews.
This company will take your money and send you a faulty product that will have a major breakdown within a couple of months and then completely ignore your consumer rights and push you to pay out of your own pocket to fix the product.
I have submitted a claim in the small claim court to try and recover the almost £1500 that i am now out of pocket after the display fridge they sold me stopped working in less than 5 month's. The compressor which is supposed to last a number of years stopped working in less than 5 month's.
I advise people to stay far away from this company and if you have bought anything from them that has now stopped working regardless of how long you have had it make a claim against them in the small courts as dealing with them directly will not get you anywhere as i have experienced.

Resposta da Catering Appliance Superstore
I'm purchasing a new Company oven by…
I'm purchasing a new Company oven by Catering superstore at this stage the initial purchase and the information provided by the customer service staff in particular Fiona Kellie has been exceptional and they have made everything extremely clear.
Once I have had the installation completed, I will leave a further updated review but at this point I'm giving 10 out of 10 and satisfied with the service I've received by this company from the initial enquiry to the final purchase.
And the after-care that I have received to this point, I would recommend it to anybody. I've been in the catering business for 26 years. I understand how important this is purchasing a key piece of equipment for Commercial kitchen, you need the backup of a solid company that have the knowledge the Catering Supplies superstore has this knowledge.

Resposta da Catering Appliance Superstore
Good Value for money and Great Service
I get lots of equipment for my kitchen from Catering Appliance Superstore, all good quality, quick deliveries and great service. One of the ladies, Louise, always does an amazing job and helps me out 😊

Resposta da Catering Appliance Superstore
I would like to thank Louise at…
I would like to thank Louise at Catering Appliance for the very knowledgable and smooth order process for my Rational products. Great service and great value product.

Resposta da Catering Appliance Superstore
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