Catering Appliance Superstore Avaliações 

432
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

absolute 5 stars! I had a minor delivery hiccup, and their customer service team handled it with incredible speed and professionalism. Not only was the issue solved instantly, but every interaction... Ver mais

Avaliado com 5 de um total de 5 estrelas

After months on and off waiting for answers for a major player in the market, on a project we started thinking about in February with them. It just took forty or so minutes with Fiona. Web enquiry... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fiona has been extremely kind, patient, and helpful throughout the process. She has always responded promptly, kept me updated, and gone the extra mile to make sure everything was organised correctly.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Needed to urgently replace a broken down oven - bought from Catering Appliance because of next day delivery promise. I even called them to check they had it in stock and the delivery was indeed next w... Ver mais

Detalhes da empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

432 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 55% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(432)

67 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I have bought from this company before…

I have bought from this company before with excellent results. Very servicable crockery. Their website is clear and I was pleased to pay using my Amazon account. This makes everything so simple and all under one umbrella. Thanks. Anne

25 de novembro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Hi Anne,
Thank you so much for your lovely review! We're delighted to hear that you’ve had great experiences with our crockery and found our website easy to use.
We appreciate your continued support and look forward to serving you again soon.

Avaliado com 1 de um total de 5 estrelas

Awful after service misleading sales

After purchasing a lincat rotary toaster only last week with a twelve month warranty and using it once to discover that it is not efficient as described on your website when deciding to purchase . In fact it is not productive or efficient at all as commercial toaster should be, i have just been told I cannot return for a refund . Shocking customer service or aftercare. This product is not as described by this company in regards to its effectiveness in a commercial manner . I chose this product to increase productivity within my business . Do not trust their sales rhetoric

19 de novembro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for bringing this to our attention. I have just checked with our team, and I believe the manufacturer has replaced the toaster for you. (This was confirmed with you today) We apologise for the inconvenience caused and trust this has now been resolved.

Avaliado com 5 de um total de 5 estrelas

Amazing Service by Fiona and team

Amazing Service by Fiona and team, we have tried a few companies but they have given us the best service and have the best pricing around.
Would highly recommend!!!!!

10 de novembro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for your kind words. I will make sure to pass this on to the team.

Avaliado com 5 de um total de 5 estrelas

Lucy has a wonderful pleasant manner

Lucy has a wonderful pleasant manner. She is timely, extremely responsive & deals with the situation proactively & effectively.

11 de novembro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for your lovely review. I will pass this across to Lucy; she will be very appreciative.

Avaliado com 5 de um total de 5 estrelas

Jim was amazing

Jim was amazing, we had an issue with our Buffallo Mixer. It had stopped working after 2 months, we sent to manufacturer to be repaired. After 6 weeks we were informed part was missing, long story short, Jim dealt with everything. We had a new machine the next day. Thank you.

31 de outubro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for taking the time to leave a review, I will make sure I pass your kind words across to Jim.

Avaliado com 5 de um total de 5 estrelas

The service is outstanding

The service is outstanding. Call and get answered with full on knowledge and support. I was dealt by Lindsey who tirelessly answered emailed back for all queries. Great team and I am off Nisbets for sure.

26 de outubro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for your kind words, I will make sure we pass this across to Lindsey.

Avaliado com 5 de um total de 5 estrelas

Very good company in all aspects.

Fast response to enquiries and good communication on status of the order.
Order for filled on time as stated.

30 de outubro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for your review, it is much appreciated.

Avaliado com 5 de um total de 5 estrelas

Great prompt customer service

Great prompt customer service. From enquiry to purchase was simple and quick

30 de outubro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Efficient service

Easy to use website, great updates and correspondence

6 de outubro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for the feedback!

Avaliado com 1 de um total de 5 estrelas

Don't bother with this company

The reviews on here are quite a contrast to the reviews on google. Definitely read the positive reviews with a pinch of salt while you compare them to the google reviews.

This company will take your money and send you a faulty product that will have a major breakdown within a couple of months and then completely ignore your consumer rights and push you to pay out of your own pocket to fix the product.

I have submitted a claim in the small claim court to try and recover the almost £1500 that i am now out of pocket after the display fridge they sold me stopped working in less than 5 month's. The compressor which is supposed to last a number of years stopped working in less than 5 month's.

I advise people to stay far away from this company and if you have bought anything from them that has now stopped working regardless of how long you have had it make a claim against them in the small courts as dealing with them directly will not get you anywhere as i have experienced.

10 de outubro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Dear Ali

Thank you for your comments. This case has been escalated to the small claims court as we stand by our terms and conditions. When purchasing the item for commercial use you chose a ‘Two Years Parts only warranty’ and agreed to our terms and conditions during the checkout process. All alternative options to upgrade to a parts and labour warranty were declined.

A parts-only warranty allows you to use your own sourced fully qualified engineer / at your own cost, to assess the problem. This must be followed by an engineer’s report sent back to us, which we then forward to the product manufacturer. Once approved, the parts are then sent to your desired location. For the warranty to be valid, all diagnosis and repairs must be carried out by a qualified engineer.

You could not have checked out and chosen a warranty option without agreeing to our terms and conditions. The warranty type was also included in the invoice you received after purchase.

We received an Appliance Diagnostic Report from London Commercial and Domestic appliances. We requested a full engineer’s report, including the serial number to send to the manufacturer to enable the part to be sent to the site for fitting. We are still awaiting this documentation.

Compressors can fail for many reasons. The two most common factors are;
• Ambient temperature (this unit is Climatic 3, the user should use the appliance below 25 degrees.
• Cleaning & maintenance.

The cost of the part (compressor) is £168 plus VAT. The cost will be fully covered by our terms and conditions, of the parts only warranty, once the full engineer’s report has been approved by the manufacturer.

Avaliado com 5 de um total de 5 estrelas

I'm purchasing a new Company oven by…

I'm purchasing a new Company oven by Catering superstore at this stage the initial purchase and the information provided by the customer service staff in particular Fiona Kellie has been exceptional and they have made everything extremely clear.

Once I have had the installation completed, I will leave a further updated review but at this point I'm giving 10 out of 10 and satisfied with the service I've received by this company from the initial enquiry to the final purchase.

And the after-care that I have received to this point, I would recommend it to anybody. I've been in the catering business for 26 years. I understand how important this is purchasing a key piece of equipment for Commercial kitchen, you need the backup of a solid company that have the knowledge the Catering Supplies superstore has this knowledge.

8 de outubro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for taking the time to leave a review, it is very much appreciated. We trust the process has all gone well and will pass on your comments to Fiona.

Avaliado com 5 de um total de 5 estrelas

Good Value for money and Great Service

I get lots of equipment for my kitchen from Catering Appliance Superstore, all good quality, quick deliveries and great service. One of the ladies, Louise, always does an amazing job and helps me out 😊

9 de outubro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for your kind words, we will pass them on to Louise!

Avaliado com 5 de um total de 5 estrelas

I would like to thank Louise at…

I would like to thank Louise at Catering Appliance for the very knowledgable and smooth order process for my Rational products. Great service and great value product.

7 de outubro de 2025
Avaliação não solicitada
logotipo da Catering Appliance Superstore

Resposta da Catering Appliance Superstore

Thank you for taking the time to leave a review!

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