absolute 5 stars! I had a minor delivery hiccup, and their customer service team handled it with incredible speed and professionalism. Not only was the issue solved instantly, but every interaction... Ver mais
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Veja o que dizem as avaliações
After months on and off waiting for answers for a major player in the market, on a project we started thinking about in February with them. It just took forty or so minutes with Fiona. Web enquiry... Ver mais
Fiona has been extremely kind, patient, and helpful throughout the process. She has always responded promptly, kept me updated, and gone the extra mile to make sure everything was organised correctly.... Ver mais
Needed to urgently replace a broken down oven - bought from Catering Appliance because of next day delivery promise. I even called them to check they had it in stock and the delivery was indeed next w... Ver mais
Detalhes da empresa
Escrito pela empresa
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Informações de contato
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, Reino Unido
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
4,4
Excelente
432 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 55% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Impeccable customer experience
We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gillian) stepped up again and saw it through to an eventually satisfactory conclusion. This was one of the best customer experiences we've ever had. Thank you so much!
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you for taking the time to share your experience, it is very much appreciated.
takes forever to deliver the products
takes forever to deliver the products
6 de outubro de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
We are so sorry for your experience, we are pleased to learn that this has now been delivered.
Absolutely shocking service from…
Absolutely shocking service from Catering Appliance. I have spent north of £4000 with them on a couple of commercial washing machines as well as a significant amount on installation only to find they are defective and none functional. I have had 4 engineers visit to date and have recently been told that catering appliance have supplied me non UK spec models. I have called them on occasion and the people on the phones have advised I need to go through the manufacturer. I have since emailed their customer service team who are unwilling to resolve the issue. This is absolutely disgusting customer service and I will most certainly be taking this further as it is a violation of the consumer rights act.
26 de agosto de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Dear Mohammed, we are very sorry for the inconvenience and trouble you have experienced. This is very unusual with Electrolux products.
As with many manufacturers we work with, Electrolux offers a direct warranty service, which is typically designed to streamline and expedite the resolution of any issues. However, we want you to know that, in this instance, the level of service you received fell short of both our expectations and Electrolux's usual standards. Having reviewed your case, I can see that a replacement machine has been installed and the new unit is now functioning correctly. I can see we also compensated you for your out-of-pocket expenses. We can only apologise and are pleased this matter has now been resolved.
5-star company
Ample stock, good selection, user-friendly website, and no shipping charges for 2-3 delivery!
3 de outubro de 2025
Avaliação não solicitada
Great experience
Great experience, you can tell its an honest family run business, I ordered the product I wanted at a great price and as I am now a little nervous when purchasing big ticket items on line, I wanted to hear a human voice and so called the displayed number and spoke with the wonderful Fiona who reassured me of the company details and history, she then sent me all the required links for payment etc all appearing instantly.
Excellent service all round..
25 de setembro de 2025
Avaliação não solicitada
Jim was particularly very helpful with…
Jim was particularly very helpful with my enquiry. Very happy with the customer service!
22 de setembro de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thanks so much for your kind words, we will share this with Jim.
Resposta da Catering Appliance Superstore
Thank you for leaving a review
Great company to deal with Lucy is very…
Great company to deal with Lucy is very knowledgeable.
17 de setembro de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you so much for your kind words. We’re delighted to hear you had a great experience and that Lucy was able to help with her knowledge and support. We’ll be sure to pass on your feedback to her.
We really appreciate your review and look forward to assisting you again in the future.
Catering Appliance Superstore have…
Catering Appliance Superstore have delivered excellent customer service.
I'm a repeat customer and will continue to recommend them.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you for your feedback. We’re delighted to hear that you’ve consistently received excellent service and that you recommend us—it really means a lot to our team.
We look forward to continuing to support you with your future orders.
quick and polite response
quick and polite response, even after i gave the wrong information the first time around. thanks Lucy
11 de setembro de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you for your kind words! We’re so pleased Lucy was able to assist you quickly and politely, even with the mix-up. We’ll be sure to pass on your thanks to her.
We really appreciate your feedback and look forward to helping you again in the future.
Helpful Jim…
Jim has been really helpful with the issue we had
29 de agosto de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you for your feedback. We’re delighted to hear that Jim was able to help resolve the issue for you. We’ll make sure your kind comments are passed on to him.
We really appreciate your review and look forward to assisting you again in the future.
Sent faulty goods
Sent faulty goods
Not interested in resolving
15 de agosto de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
"We’re very sorry to hear about your experience with a faulty bulb on your appliance. I can see we offered the option to return the unit for a full refund, or, if preferred, to send replacement bulbs. Our goal is always to resolve any issues fairly and promptly, and we regret that we were unable to meet your expectations in this instance."
Delivery Update
Needed a quick response re delivery, Jim was on it immediately
13 de agosto de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you for your feedback! We’re glad to hear Jim was able to respond quickly and assist you with your delivery. We appreciate your kind words and look forward to serving you again.
Shoutout Shelley
Shoutout to Shelley who has been persistent on a replacement fridge unit. Great service and extremely helpful!
31 de julho de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
"Thank you for the shoutout! We’re so pleased to hear that Shelley was able to support you with the replacement fridge unit. We’ll be sure to share your kind words with her — she’ll be delighted. We appreciate your feedback!"
Resposta da Catering Appliance Superstore
Thank you for your kind words
Rational Oven
From the initial enquiry, both Fiona and the team have been prompt and professional in responding to my request. I greatly appreciate the excellent all-round service – thank you."
22 de julho de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
" We're so pleased to hear that Fiona and the team were able to assist you promptly and professionally. We appreciate your feedback and look forward to helping you again in the future."
Lucy Hill your sales advisor went the…
Lucy Hill your sales advisor went the extra mile to get me what i could not get myself. she kept me up to date without being prompted. cheerful/calm phone manner. Lucy understood what i required and she succeeded in locating it.
my thanks to Lucy.
harry
16 de julho de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
"Thank you for your feedback. We’re delighted to hear that Lucy went the extra mile for you and kept you updated throughout.e. We’ll be sure to pass on your thanks — she’ll really appreciate it!
Very good overall
Great customer service and prices are very reasonable. Problem solved very quickly to ensure smooth delivery.
17 de julho de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
"Thank you for your positive feedback! We’re so pleased you were happy with our customer service and pricing. It’s great to know we could resolve things quickly and help ensure a smooth delivery. We appreciate your custom"
Absolute joke of a service
Absolute joke of a service. Wouldnt recomend, many other better suppliers out there. I ordered a microwave to be told it would be delivered within 1 or 2 working days. This was on 5th July. Its now 16th and still had nothing. Called and got told a supply problem so I upgraded to a new model that would be delivered next day. Next day comes still nothing. I don't even know if this company is legit but I defo would not recommend for professional businesses that want a top service
5 de julho de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Dear Sir
Thank you for your review. We welcome all feedback - good and bad - so that we can improve our systems and service.
I have looked at your ordering experience and would like to apologise for being unable to supply the microwave you ordered, due to Samsungs discontinuation of this model. It took several days for this information to filter through. We did offer the an alternative and you advised us on the 14th July to proceed with the alternative.
We did advise delivery would be the next day but the cut off time had passed which delayed the delivery by a further day,
we sincerely apologise for this.
I believe delivery will be today.
I understand your frustration but sometimes things go wrong and we do all we can to rectify any issues in a timely manner.
Once again, we are sorry for your experience.
Great service - great value
Saw emailed advert for a commercial fridge which was heavily discounted. Ordered it on the Friday and it turned up at 9am on the following Monday. The item was taken to the kitchen on the other side of the building and installed in the required spot. They even took the packaging away.
11 de julho de 2025
Avaliação não solicitada
Resposta da Catering Appliance Superstore
"Thank you for your feedback! We really appreciate your business and hope the fridge serves you well!"
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