absolute 5 stars! I had a minor delivery hiccup, and their customer service team handled it with incredible speed and professionalism. Not only was the issue solved instantly, but every interaction... Ver mais
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Veja o que dizem as avaliações
After months on and off waiting for answers for a major player in the market, on a project we started thinking about in February with them. It just took forty or so minutes with Fiona. Web enquiry... Ver mais
Fiona has been extremely kind, patient, and helpful throughout the process. She has always responded promptly, kept me updated, and gone the extra mile to make sure everything was organised correctly.... Ver mais
Needed to urgently replace a broken down oven - bought from Catering Appliance because of next day delivery promise. I even called them to check they had it in stock and the delivery was indeed next w... Ver mais
Detalhes da empresa
Escrito pela empresa
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Informações de contato
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, Reino Unido
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
4,4
Excelente
432 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 55% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We had an issue with a freezer
We had an issue with a freezer, this was replaced early this year. Last week we had the same issue, after arranging an engineers visit Catering Appliance have offered me a full refund.
Yesterday I placed an order for a new freezer (different brand) which very promptly was delivered this morning.
28 de novembro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
We are very grateful for you taking the time to leave us a review and pleased your freezer was replaced quickly.
The rice pot No cooker no light on
The rice pot No cooker no light on
28 de novembro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
We are sorry to hear this. I understand the item was replaced immediately. I trust this has now been resolved.
Just wanted to say The Catering…
Just wanted to say The Catering Appliance Superstore could not have been more helpful due to communication problems I was encountering in the area I was in when placing my order.
A special mention to Louise who was a delight to deal with.
I have used this company before and will certainly do so again in the future.
25 de novembro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
We’re so grateful that you took the time to leave us a 5 star review and will make sure Louise receives your feedback!
Louise Perkins was super helpful as…
Louise Perkins was super helpful as always!! Fantastic service and communication throughout the whole ordering process :)
20 de novembro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated.
Resposta da Catering Appliance Superstore
Thank you so much for giving us 5 stars. You made our day!
Very efficient and friendly
Very efficient and friendly. Good prices as well.
14 de novembro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
That is great to know. We look forward to hearing from you again soon
Resposta da Catering Appliance Superstore
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Truly excellent
Truly excellent...the whole process was taken care of from site survey to organising and arranging specialised delivery and installation. Jemma was fantastic and thought about things as much as we did from their end. All in all a fully satisfied customer...Thank you
4 de novembro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated.
Should be 10 stars
I have been dealing with Fiona
So helpful, she couldn’t do more, fantastic service
Thank you
Warm regards
David Worrell
1 de novembro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated.
Thank you Fiona
Fiona was yet again, quick and such a joy to deal with, knowledgeable and asking the right questions for me to get the correct items :-)
31 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated.
very easy to use web site could find…
very easy to use web site could find what i wanted straight away. very clear instructions on ordering.
Have used Catering Appliance before and had no problems with any part of the service
30 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated.
Water heater
Catering Appliances have been helpful in helping us to choose the right equipment and were positively responsive to a return we needed to make.
29 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thanks so much for your review Diane, please let us know what we need to do to reach 5 stars,
Cannot fault their service
Excellent service from a company that has plenty to choose from. The staff are always very helpful (special note for Lucy), and efficient. Competitively priced and orders are delivered in a timely manner. Well worth visiting their website or their premises if you are looking for something in particular and cannot find it elsewhere.
25 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
That is great to know. We look forward to hearing from you again soon.
Excellent Customer service
The customer service rep was able to resolve our issue quickly, cheerfully and without further problems
25 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you so much for giving us 5 stars. You made our day!
Bad experience
Pitco Fryer delivered packaging was fine but when I opened the packaging found damaged and the door is not getting closed. Gaps in door and main burner area on both sides. Seems fire safety hazard can cause problem while use.
22 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
We are very sorry for your experience; I understand the damaged unit was collected, and a replacement sent. Please get in touch directly should you have any further problems.
I placed a order on line for a lincat…on time.But the following day when I replaced the folty, the new element didn't work. I call customer service and a wonderful lady called Nikki, send me a replace
I placed a order on line for a lincat parts, electric element for my lincat 6 slot toaster. I was told it will take 2 to 3 working days.I received the parts on time as promised. Well done you are verry professional.
16 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Excellent service and support
Excellent service and support. Issue resolved quickly and efficiently.
15 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated.
EASY AND QUICK TO SET UP A CREDIT…
EASY AND QUICK TO SET UP A CREDIT ACCOUNT.
PROMPT AND EFFICIENT CALL ANSWERING
15 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
That is great to hear! Thank you for your review, it is very much appreciated
Very friendly customer service always…
Very friendly customer service always with prompt reply and be helpful
3 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
That is great to know. We look forward to hearing from you again soon
Very good customer service
Very good customer service speaking with Jemma
2 de outubro de 2024
Avaliação não solicitada
Resposta da Catering Appliance Superstore
Thank you so much for giving us 5 stars. You made our day!
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