Brilliant experience using check my file. There was some information that was wrong on my credit report and they have helped me every step of the way and it’s now been removed. I spoke to a few differ... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Check my file are fantastic at checking my credit score and making sure I’m aware of my finances. During my mortgage application this was vital in knowing what was being considered. Thank you so much... Ver mais
A empresa respondeu
Easy sign up , easy to navigate website / app I found what I needed quickly , easy to down load report . I was recommended by my son who was recommended by his Mortgage advisor over all very happy
A empresa respondeu
Gives you information your bank and Solicitors don't! My ex- and I had a joint account and a house/mortgage together until 2022. Though we closed the joint account and the house was then remortga... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de crédito
- também em
- Agência de Informações de Crédito
- Serviços Financeiros Alternativos
- Site de comparação de preços
Escrito pela empresa
The most detailed credit report you can get.
Informações de contato
20-21 Lemon Street, TR1 2LS, Truro, Reino Unido
- help@checkmyfile.com
- www.checkmyfile.com
4,6
Excelente
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Was ideal to check my credit file prior…
Was ideal to check my credit file prior to my mortgage application. Turns out there was a default from 3 years ago I knew nothing about. Soon sorted. The detsil contained in the report was interesting to read
20 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Suzannah,
Thank you for your lovely review!
We’re so pleased that Checkmyfile helped you identify an old defaulted account and get things back on track ahead of your mortgage application.
We generate the most thorough credit report possible for you by pulling data from all three of the UK's credit agencies, so it's great to hear that some interesting details caught your attention. Our goal is to help everyone get to grips with their data to improve their credit health.
We hope it's all plain sailing from here, but if you do need any help or support with your credit health, don't hesitate to reach out to us!
Kind Regards,
Amy
Checkmyfile
Refreshing change to everything in one place
Refreshing change to have all my information in one place.
Easy to read formatting and great to see which agency holds which information.
I also found it a really useful tool to support disputes when one agency had dropped the ball with my file and would not accept they were holding incorrect information not held by other agencies
22 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi JB,
Thank you so much for your kind words and for sharing your experience with Checkmyfile!
We're delighted to hear that having all your information in one place and in a clear, readable format helped make things simpler for you.
It's also great to know that the report proved valuable when resolving a dispute with one of the credit agencies.
Providing transparency and helping people identify and correct errors in their credit history is a really important part of what we do, so it's fantastic to hear that our team could assist you.
We really appreciate your review, and we're pleased that our service was able to support you when it mattered most.
Best wishes,
Amy
Checkmyfile
Clear and detailed report
Clear and detailed report. Covers EVERYTHING and in different sections. I understood it! And super quick. Took seconds .
21 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Vicky
Thank you for your fantastic feedback, and for leaving us 5 stars!
We’re delighted to hear that you found your report clear, detailed and easy to understand, and that it was quick to access.
We've put a lot of thought into designing a report that puts the customer first, making it as easy as possible to get to grips with your data. It's so rewarding to hear that it's made all the difference for you!
Thanks again for sharing your experience and for choosing Checkmyfile.
Many thanks,
Amy
Checkmyfile
Modern day well designed credit check…
Modern day well designed credit check tool
6 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Fawad,
Thank you for this great feedback about using Checkmyfile. We’re pleased to hear how much you've liked the design of our service!
We've put a lot of thought into creating a credit report that provides the maximum amount of information with minimal hurdles and financial jargon. Showing you your data as efficiently and clearly as possible is our ultimate goal, and it's great to know we've followed through!
If you need any help or support, don't hesitate to reach out to our team or check out the many great resources in our online Help Centre.
All the best,
Amy
Checkmyfile
Great tool for credit checks and very…
Great tool for credit checks and very user friendly
21 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Saima,
Thank you so much for your kind words about our service and for sharing your positive experience with us!
We're really glad to hear you find our service useful for checking your credit history, and that you found your report very user-friendly.
Your recommendation means a lot to us, and we hope you continue to have a great time using Checkmyfile.
Best wishes,
Amy
Checkmyfile
How do I cancel this
How do I cancel this, I dont need it please
21 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Mary,
Thank you for leaving us a review. We're sorry to hear that you've had trouble cancelling your subscription.
Usually, the quickest way to cancel is online. Simply log in to your Checkmyfile account and head to the 'Account' section (you can find this by clicking the icon with your initials or looking under Help Centre). The option to cancel appears there under Billing.
If you're having trouble logging in or need more support, our team would be happy to cancel your subscription for you. Just email us at help@checkmyfile.com or give us a call on 01872 304050 9am-5pm Monday to Friday.
We'll always send you a cancellation code to confirm we've cancelled your subscription.
Thanks again for reaching out.
Amy
Checkmyfile
A Modern, Easy-to-Use Credit Platform ⭐⭐⭐⭐⭐
# Checkmyfile Review ⭐⭐⭐⭐⭐
I’ve found Checkmyfile to be a **modern, well-designed platform that is really easy to navigate**. The website is clean, straightforward and, most importantly, **easy to read without being complicated**.
Everything is laid out clearly, making it simple to find the information you’re looking for. The way your credit information is presented makes it much easier to understand what you’re looking at, rather than being overwhelmed by lots of complicated financial terminology.
I particularly like how **simple and user-friendly the overall experience is**. It feels like the website has been designed with the customer in mind, whether you’re checking your credit report, understanding your score or looking for areas that could be improved.
Overall, **Checkmyfile is a modern, clear and user-friendly platform** that makes something that can often seem complicated much easier to understand. 👍
**Highly recommended for its simple design and ease of use.**
21 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Max,
Thank you so much for sharing this glowing review! We're so happy to hear that you've had such a positive experience using Checkmyfile.
We know how frustrating and confusing the world of credit reports can be, so we've done our best to design a platform that shows you your full credit history in a way that's fun to navigate and easy to understand.
We like to cut through jargon and technical hurdles to get you to the information you want, but if you do need any support with this, don't hesitate to check out our Jargon Buster.
It's one of the many great resources you'll find in our online Help Centre, and it's there to help translate financial terminology into plain English.
Thanks for taking the time to share your experience. We hope you continue to have a great experience with us!
Best wishes,
Amy
Checkmyfile
Resposta da Checkmyfile
Hi David,
Thank you so much for sharing your positive experience with us and leaving us 5 stars!
We’re really glad to hear that you’ve found our service helpful for checking your credit score. If you ever want to learn more about your score or credit health, feel free to check out the great guides and articles in our online Help Centre.
Thanks for your support, and for choosing Checkmyfile.
Best wishes,
Amy
Checkmyfile
Excellent experience
The website was very well designed and impressively easy to use. The process hardly took any time at all and then I had the most comprehensive credit report imaginable. I would certainly recommend this site to others.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Richard,
Thank you for your fantastic review! We're delighted to hear that you found the website easy to use and that the process of retrieving your report was quick and straightforward.
It's great to know that you found the report comprehensive and valuable. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
If you ever have any questions or need support with your account, just reach out to us – we’re always here to help!
Kind Regards,
Amy
Checkmyfile
Resposta da Checkmyfile
Hi Robert,
Thank you so much for the positive feedback and 5 stars!
We’re really glad to hear you find it easy to use and that you’re enjoying the experience. Thanks for your support and for choosing Checkmyfile.
Many thanks,
Amy
Checkmyfile
Resposta da Checkmyfile
Hi,
Thank you so much for your support and for leaving us this great review!
We’re really glad you’re happy with our service, and that you've found it really useful to see your full credit history all in one place.
Feel free to reach out if you need any help with your report. We'd be happy to hear from you!
All the best,
Amy
Checkmyfile
Would highly recommend
Very easy to use and gives you the results you need extremely quickly. Would highly recommend to anyone.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Will,
Thank you for your fantastic review! We’re really glad to hear you found our service easy to use and that it provided the information you needed so quickly.
It's wonderful to hear that you'd recommend us to others - we really appreciate your support. If you ever need any help with your report or have questions in the future, just reach out to us. We're here to help!
Best wishes,
Amy
Checkmyfile
Excellent and professional service
Excellent and professional service
19 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Stella,
Thank you for your great feedback and for taking the time to share it. We’re really glad to hear you’ve had an excellent experience with our service!
Thanks so much for leaving us 5 stars, it's really appreciated. If you need any help or support with your credit health, don't hesitate to reach out to us or check out the great resources in our Help Centre.
Kind Regards,
Amy
Checkmyfile
Great and informative
Great and informative, would be 5 stars but I do think £15 a month is too much. Used for 3 months when applying for a Mortage but can’t keep long term for this price.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Rhyannon,
Thank you for taking the time to leave a review. It's great to hear that you found the service useful while applying for your mortgage.
We understand that the subscription price is an important consideration, and we'll always try to factor customer demand into any changes we make.
Our current subscription gives you access to your full credit report from all three of the UK's credit agencies, as well as tools to help manage your credit health, like our dispute service.
We've done our best to make a subscription that's flexible and easy to cancel and reactivate whenever suits you best, so if you do only need us for the occasional thorough check-in or credit application, we're here for you.
Even when your subscription isn't active, please feel free to browse the useful guides and articles in our online Help Centre. We're here to help everyone on the road to better credit in any way we can!
Best wishes,
Amy
Checkmyfile
Cancelled & Still Charged + AI Customer Service
To the absolute best of my knowledge I cancelled before my trial expired. I completed my reminder and ticked it off in my to-do list... when I eventually went back to cancel it again I recognised every step of the journey. I never used the service since the "cancellation" and I never had another email from them, it's like they were hiding.
I noticed a charge in my bank 4 months later. and Immediately emailed to explain the situation, and I got a pretty generic response asking for more details on what I didn't like about the service with dates and screenshots.
I replied noting that they didn't really read my email and their comments and requests didn't make sense. But I answered as best I could. They replied again declining the refund, talking adjacently to the issue again.
"Cancellation would have been required before the end of the free trial" ... "As we have not received any cancellation request" ... "no refund is due on the account."
I totally get it that the ball is in their court 100% I can't PROVE that I wen't through the cancellation process, but what I have learned is to make sure you get a cancellation confirmation email and take a screenshot/photo with some provable date and time in it.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Dave,
Thanks so much for sharing your experience. I'm sorry to hear that you've been debited for a subscription to us despite being certain you'd cancelled, and that you're unhappy with the response from our Customer Care team.
We try to make it straightforward to keep track of cancellations for each account. We'll always send a unique cancellation code to your inbox as confirmation that your subscription has been cancelled, whether you've cancelled online, via email or over the phone. This cancellation code is also stored in your account history, so we can always check our records to locate it.
With that in mind, we'd really like the opportunity to investigate this thoroughly. We've reached out to you via Trustpilot to gather a few details from you to help us locate your account and the messages you've had with our team.
We'll be happy to look into any issues with the cancellation process on your account and review the response you've received from the team.
We hope to hear back from you. Many thanks,
Amy
Checkmyfile
Needed it for a mortgage
Needed it for a mortgage and ended up keeping it active for a while so I could see the changes with my credit score after a few things were paid off and closed. Overall great experience using the site and very easy to navigate. Would recommend to anyone if your looking for an in depth look into your credit history.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Joseph,
Thank you so much for this fantastic review!
We're delighted to hear that Checkmyfile helped support your mortgage application and that you found value in monitoring your credit score to keep an eye out for the changes on your report.
It's great to know you found the site easy to navigate and the information detailed and insightful. Thank you for your recommendation, and we're pleased you had such a positive experience with us!
If you ever need any help or support on your credit journey in future, don't hesitate to reach out to us. We'll be happy to hear from you!
Kind Regards,
Amy
Checkmyfile
Very quick and easy
17 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Manpreet,
Thank you so much for leaving us a great review and 5 stars!
We’re really glad to hear you found our service very quick and easy to use.
If you ever need any help or have questions about your credit report, just reach out to us or check out the great resources in our online Help Centre.
Many thanks,
Amy
Checkmyfile
Great service
The website is easy and clear and very user friendly. The customer service team are quick to help with communication being clear friendly and helpful.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Abigail,
Thank you so much for your lovely feedback about our website and service.
We’re really pleased to hear you’ve found everything clear and user-friendly. It's also great to know that our Customer Care team was able to assist you quickly and provide clear, friendly, and helpful support.
We know how much each interaction with us can shape your experience as a customer, and we want to make sure we're getting things right!
Your feedback means a lot to us, and we're grateful to you for sharing your experience.
Kind Regards,
Amy
Checkmyfile
Highly recommended
Easy to use and download your information. Highly recommend!
17 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Caroline,
Thank you so much for your kind words and for recommending us!
It's great to hear you found it easy to use Checkmyfile and download your report from us. We're delighted you were happy with our service and thank you for taking the time to share your feedback.
We appreciate your support and thank you for choosing Checkmyfile!
Best wishes,
Amy
Checkmyfile
No renewal reminders, no payment notifications, and months of charges for a service I wasn’t using
Really disappointed with how Checkmyfile handles subscriptions following its free trial.
I signed up for the trial and subsequently discovered that I had been charged £14.99 every month for several months. During that entire period, I received no reminder that the free trial was about to convert to a paid subscription, no monthly billing notifications and no payment receipts alerting me that another £14.99 had been taken.
I also essentially haven’t used the service since signing up, which Checkmyfile should be able to verify from my account activity. Had I received even one clear billing notification, I would have realised immediately and cancelled.
When I raised this, their response was that the subscription was explained in the original welcome email and, remarkably, that they “don’t send notifications for individual payments because we’re confident that our subscribers are aware of the services that they have signed up to.”
I find that response particularly concerning. Opening a welcome email when registering for a free trial is not the same thing as consciously deciding, month after month, to continue paying for a service you aren’t using.
The Government is introducing new UK subscription rules specifically designed to provide greater protection around these practices, including reminder requirements relating to free or discounted trials. While those particular rules are not yet in force, the fact that legislation has been introduced to address this issue says a great deal about why transparent subscription reminders matter.
For a service that moves from a short free trial into an automatically recurring £14.99 monthly payment, I think sending customers a simple reminder before charging to or at the very least notifying them when payments are subsequently taken, is a basic standard of transparency.
I’ve asked Checkmyfile to refund the months in which I was charged despite not using the service and have asked for the matter to be escalated.
I’ll update this review to reflect how they ultimately choose to resolve it.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Checkmyfile
Hi Kristina,
Thank you for taking the time to share your experience. We're sorry to hear that your subscription remained active longer than you intended and that you're disappointed with our communications around subscription payments.
We do try to make it as clear as possible throughout the registration process that Checkmyfile is a paid subscription with a free trial for new customers. In addition to including this in our Welcome email, we mention it on the registration page, when card details are provided and in our Terms of Use.
We also include our full company name and contact information on all payments debited to us, to make it easy to keep track of our subscription. You can cancel a Checkmyfile subscription online, over the phone or via email at any time, including during our free trial.
That said, we appreciate that, in this instance, your subscription was active longer than you wanted, and you've provided feedback on what actions you feel could have made this easier to spot. This is really helpful, as we're constantly learning and improving how we do things to provide a better service for our customers.
Thanks for letting us know you've already contacted our Customer Care team about this. We'll also reach out to you via Trustpilot to gather a few details so our team can fully understand the circumstances of your query. We'd really like the opportunity to resolve this for you.
Many thanks,
Amy
Checkmyfile
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