Would give them 0 if we could. Over hour and half wait - rude staff who kept promising 10 minutes everytime - blamed the weather and being “busy” Average food - not worth it - go next door ras... Ver mais
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Veja o que dizem as avaliações
Such a simple solution to booking online. Easy and clear instructions. And a big bonus to be offered a discount too! A great service. And the food at Tamasha Handcross is fantastic!
A empresa respondeu
I used Chefonline to order takeaway food from the Royal Jaipur restaurant, Landford. Menu choice was easy and I selected to pay on collection. This went smoothly and my food was ready as soon as I arr... Ver mais
A empresa respondeu
It is so easy and straight forward to order from the Bengal. In over 10 years of ordering from them, I’ve never had anything wrong/not delivered and it’s always piping hot and absolutely delicious. Kn... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre ChefOnline.co.uk
Escrito pela empresa
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Informações de contato
Reino Unido
- support@chefonline.co.uk
- www.chefonline.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da ChefOnline.co.uk
Dear Diane,
Thank you for your feedback! We’re glad to hear you found the ordering process easy and the service quick and efficient. We look forward to serving you again soon.
Very easy to order
10 de janeiro de 2026
Resposta da ChefOnline.co.uk
Dear Margaret,
Thank you for your feedback! We’re glad to hear you found the ordering process easy and the service quick and efficient. We look forward to serving you again soon.
Resposta da ChefOnline.co.uk
Dear Mrs Farrow,
Thank you for your wonderful feedback! We’re glad to hear you found the ordering process easy and the service quick and efficient. We look forward to serving you again soon
Resposta da ChefOnline.co.uk
Dear Philip,
Thank you for your feedback! We’re delighted to hear you enjoyed the food and that it arrived on time. We look forward to serving you again soon.
I put in my order at 4 p.m
I put in my order at 4 p.m. on New Year's Eve for a 6:35 pick-up, but ended up waiting until 8 p.m. to receive the food. It was quite chaotic.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da ChefOnline.co.uk
Dear Dhoal Vonk,
Thank you for sharing your feedback. We sincerely apologise for the delay and inconvenience you experienced with your New Year’s Eve order. Although busy periods can be challenging, this should not have affected your experience.
We truly appreciate your patience, and your feedback has been shared with the relevant restaurant to help improve their service during peak times.
This is more about the restaurant food…
This is more about the restaurant food quality than the agents that I ordered through. Food from Moonlight Tandoori is always good & delivered quickly. We have been using them for years for those reasons.
1 de março de 2025
Resposta da ChefOnline.co.uk
Dear Steve Morris,
Thank you for your wonderful feedback! We’re delighted to hear that you consistently enjoy the food quality and quick delivery from Moonlight Tandoori. Your loyalty over the years truly means a lot to us, and we look forward to serving you again soon.
Resposta da ChefOnline.co.uk
Dear Humza,
Thank you for taking the time to share your feedback with us.
We’re sorry for the confusion caused regarding the delivery service for this restaurant. As an online ordering platform, we act as a medium between customers and our partner restaurants, and delivery availability is managed directly by the restaurant.
We have contacted the restaurant to review the matter and clarify their current delivery status. Once we receive their feedback, we will update you by email accordingly.
Thank you for your patience and understanding.
Great food and delivery
3 de janeiro de 2026
Resposta da ChefOnline.co.uk
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear you enjoyed both the food and the delivery service. We look forward to serving you again soon.
Resposta da ChefOnline.co.uk
Dear Jon ,
Thank you for your feedback. We’re sorry to hear that the food arrived lukewarm and was disappointing.
As an online ordering platform, we act as a medium between customers and restaurants. Food quality and temperature are handled directly by the restaurant, but we will share your comments with them for review.
Thank you for bringing this to our attention
The food was fantastic as always and…
The food was fantastic as always and was delivered fairly quickly, but I ordered lamb tikka Pathia but got chicken.
3 de janeiro de 2026
Resposta da ChefOnline.co.uk
Dear Sean,
Thank you for your feedback. We’re really pleased to hear you enjoyed the food and that it arrived quickly. We’re sorry about the mix-up with your order and have shared this with our partner restaurant so they can look into it and prevent it from happening again.
We appreciate you bringing this to our attention and hope to serve you again soon.
Ordering though chef on line was…
Ordering though chef on line was straight forward from start to finish.
3 de janeiro de 2026
Resposta da ChefOnline.co.uk
Dear Paul,
Thank you for your great feedback! We’re delighted to hear that you found the ordering process with ChefOnline smooth and easy from start to finish. We look forward to serving you again very soon.
Resposta da ChefOnline.co.uk
Dear Mhari Fox,
Thank you for the excellent feedback! We’re pleased to know you found the system efficient, simple to use, and completely hassle-free.
Your support is much appreciated, and we look forward to serving you again soon.
Always lovely food at Indian Moments
Always lovely food at Indian Moments, Harlow. I eat in more often than takeaways, but the chefs definitely know what they're doing.
31 de dezembro de 2025
Resposta da ChefOnline.co.uk
Dear David,
Thank you for your wonderful review! We’re delighted to hear you always enjoy the food at Indian Moments, Harlow. It’s great to know the partner restaurant continues to impress, whether you dine in or order takeaway.
We truly appreciate your support and look forward to welcoming you again soon.
Resposta da ChefOnline.co.uk
Dear Simon,
Thank you for the great review! We’re pleased to hear you found the ordering process easy to use and that your food was prepared right on time.
We truly appreciate your support and look forward to serving you again.
Such a shame
The food at Newent Tandoori is normally excellent, this time the Naan’s and the lamb tikka were all burnt 🥵 we were so sad 😭
29 de dezembro de 2025
Resposta da ChefOnline.co.uk
Dear Claire,
Thank you for taking the time to share your experience. We’re really sorry to hear that the naan and lamb tikka did not meet expectations on this occasion, especially as you’ve enjoyed the food before.
As an online ordering platform, we act as a medium between customers and restaurants. We’ve shared your feedback with the restaurant so they’re aware of the issue and can review it directly.
Thank you for your patience and understanding.
Arrived on time but wasn't very hot
1 de janeiro de 2026
Resposta da ChefOnline.co.uk
Hello Rachel,
Thank you for your review. We’re sorry to hear the food wasn’t as hot as expected. However, your feedback has been forwarded to the appropriate restaurant. Hope to serve you again soon!
Food was great
Food was great, usual standard considering restaurant was really busy (New Years Eve) Slight delay, but was informed straight away and was ready 2 mins after arriving to pick up. 5 Stars
1 de janeiro de 2026
Resposta da ChefOnline.co.uk
Hello Graham,
Thank you for your wonderful feedback! We’re pleased to hear you enjoyed the food and the service. Hope to see you again soon!
Great food great fast delvery friendly…
Great food great fast delvery friendly staff
1 de janeiro de 2026
Resposta da ChefOnline.co.uk
Dear Sarah,
Thank you for your kind feedback. We’re really pleased to hear you enjoyed the food, fast delivery, and friendly service. Thanks for ordering through our platform and for taking the time to share your experience.
When I went to collect, over the period between Xmas and New Year the restaurant was closed.
When I went to collect the restaurant was closed (over the holiday period) so outlets presumably need to be better trained in the use of the chefonline website (I presume that when they know they'll not be open they can update that fact on the chefonline website).
30 de dezembro de 2025
Resposta da ChefOnline.co.uk
Dear Dan Sasson,
Thank you for your feedback. We’re very sorry for the inconvenience caused when you arrived to collect your order and found the restaurant closed.
Your feedback has been shared with the restaurant and they’ve been reminded to update availability during holiday periods. Thank you for your patience and understanding.
Know it was New Year’s Eve and probably…
Know it was New Year’s Eve and probably would have a wait, but did not envisage an hour and a half wait, very disappointing.
1 de janeiro de 2026
Resposta da ChefOnline.co.uk
Dear Jackie Kendrick,
Thank you for your feedback. We sincerely apologise for the extended wait time on New Year’s Eve. Your feedback has been shared with the restaurant to help improve service during busy periods. Thank you for your patience and understanding.
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