Citizen Avaliações 

Absolute disgrace of a housing association. They have allocated my parking space to another tenant which has led to a near fight. Had to call the police and was told I would get a call in 24 hours. Still no call as staff do not work over Christmas and I have called numerous times and nobody can get a hold of a neighbourhood officer in a emergency suitation. Totally disgrace and they should be ashamed of themselves

There are several things wrong with Citizen Housing. Firstly it has a dreadful blame culture. When will they learn, its about Citizen engaging their customers, not the other way around. It is evident by their responses to the other negative reviews they adopt a culture of excuses and victim blaming without accepting any responsibility.
It is impossible to speak to anybody, and the contact centre are the most rudest people I have ever spoken to. I appreciate the contact centre must get a lot of abuse however two wrongs do not make a right. You can never get beyond the contact centre and the person you wish to speak to is always away from their desk.
The management of anti social behaviour is appalling. I had to beg the neighbourhood officer to visit and when she did, she visited the neighbours first then walked to my house, so the neighbours knew exactly who had made the complaint. She ignored further complaints of tenancy fraud and of fire safety concerns. The neighbourhood officer then closed the case without resolving it, and felt it was suitable to relay her 'action' plan verbally to a deaf lady. We never received any correspondence in writing. We just gave up after that and have to put up with the Anti Social behaviour.
The employees are disrespectful to their customers, I overheard a member of staff parked up call a customer a fruitcake and another described the area she managed in a derogatory manner.
This Housing Association is to be avoided at all costs.

Terrible service, badly trained staff, always getting misinformation & mixed replies whenever I call, bad communication overall, most of their staff come across very incompetent and unprofessional. They are suppose to look after and manage our housing or apartment blocks, but whenever there is even the smallest issue or question, they are quick to pass you on to someone else and avoid dealing with the issue. Complete lack of empathy when explaining problems or concerns and overall a service & company I would avoid if ever possible. Any building that uses this service, it already sets off red flags now.

Right where do I start , I am frustrated by lack of access to officers.
Numerous phone calls ,a call centre insisting I go through ,detail of reason for call.
Endeavouring to speak to my neighbourhood officer ,constantly being told there not there (everytime I call ?). And promised a call back within 3 working days.
This particular time if they had responded, it would have helped to stop a dispute with a neighbour escalating.
Instead I have been left distressed and fearful of passing this neighbours house due to a frightening confrontation by my neighbour.
You cannot email any person working there ,yet they send accusority emails ,with no right of reply.,customer care is non existent.
Very unhappy and disappointed .
Looking to take the matter further ,to a manager if I manage to prise this out of there very secretive agents !!!

Absolutely awful company. Reading some of the comments on here I can only agree, especially the ones about allowing drug dealers and abusive neighbours to remain in the property for years.
When you complain they close ranks and give you the same script time and time again. The family in question are all guilty of something - drug dealing, ABH and covid breaches and yet Citizen allow them to live in the property even with massive rent arrears.
They allow it to go on when other social landlords evict their tenants quickly and efficiently but Citizen say they are following the law. Utter tosh when other organisations are sceptical about their responses when you ask questions. It seems they allow culprits to remain in their properties whilst victims get abused on a daily basis.
Disgusting organisation and the people dealt with need to think about how their inaction effects the wellbeing of the victims.

Citizens housing Birmingham…What a joke of a company.
Stay clear of these people. Needed repairs after there bodge men had to rip up my kitchen after another flats leak, still on a waiting list. Being on universal credit I’m sure they are aware it’s a monthly payment and this was even told to them, but nope they NEED it weekly and they add arrears on every week so I’m already paying more than my rent… but then talk about court and court costs because I’m not paying it, yet it gets paid monthly, I don’t think they understand how court works 😂😂 or just scare tactics. Don’t get me started on there security, had a new born and the day we came back there was a break in, 4 men with knives broke into the flat right opposite mine and still waiting for the “security” door to be fixed 11 months later oh and the “security” cameras are only dummy cameras apparently. There customer service workers are a joke, rude, unprofessional and definitely not how they should be talking and treating there tenants. But after looking at all these reviews I’m not the only person with these opinions. Citizen sort yourselves out !!!!! 0 stars to these muppets.

Does anyone actually work here?
Impossible to get hold of. They never pick up the phone and 10 days later, approximately 6 emails later and they haven’t responded. So frustrating.

Poor poor service. My father had his mobility scooter stolen from a secure integral scooter store room. Very fishy. CCTV was broken but hadn't been fixed...had to chase and chase since July and still no further along now. Police have had to close case due to lack of evidence. Wrote a letter of complaint, NO REPLY. Had my complaint escalated 3 times but still not heard anything with regards to a resolution, other than apparently the security has been changed on the scooter store. Still to this day, 3 months later, we do not know if they have retrieved any CCTV. Shocking customer service. I have had to do all of the chasing which I do not consider 'keeping me informed'.Tenants are paying a service charge for these services and not getting it. Local MP has been informed now, so I am looking forward to what they tell her as I have all my incoming and outgoing phone calls from Citizen and their representatives.

Criminal Housing have got all scumbags working for them! I have so much evidence against them, I am going to the Police and the Housing Ombudsman! They are Evil! This is Satans Company!

Wouldn’t trust this company at all. When you report a repair they do nothing. Been in this flat 5 years and still waiting for a repair to be done, no power in the bathroom! Sort your company out!

I been trying move as i am 77 and disabled and socially isolated my housing officer turned up to help me get a move. but the true reason i been calling my cat so neighbor have made complain so live west housing are employing x police as housing officers SO as to intimidation as they turn up in two

Absolutely useless when it comes to getting repairs done, I've been lied to by a manager before about what he has said. I've had someone attend to fix a leak under the bath and after waiting a ridiculous amount of time being left with no water connected to the bath or shower someone finally turned up to do the job changed my perfectly working taps to a mixer tap that you couldn't use because there was no water pressure and disconnected the perfectly working shower that was on the wall so I was left with 2 showers that didn't work. The fitting for the shower head from the mixer tap fell off wall as soon as I touched it, bearing in mind all they were supposed to do was fix leak UNDER the bath. Ive been told they have attended when they haven't, I've been told they cannot attend because the engineer has called in sick, see and then someone attends and when they do finally do a repair it's never done to a decent standard. Just been on the phone to a wonderfully sarcastic lady to complain about them cancelling a job for the 3rd time in a row. I work and because it's a 2 day job I've so far taken 6days off work for sweet FA. This is what I pay rent for, for them to waste on fitting things that don't need fitting, taking hours to do a job that should only take an hour. The repair that I'm waiting for at the moment should take a few hours but has been booked as a 2 day repair because nobody bothers to check up on them and they can basically do what they like. I had 2 different engineers in my house at the same time doing different jobs even though not supposed to be due to covid and they spent most of the time chatting to each other and clocking up the hours that could have been spent doing some poor souls repair that's probably been cancelled numerous times.

I was in the property of Citizens 4 years soon as you have trouble with your neighbours that I put in they do not help you or your order neighbours that are in the same situation or they tell you to do is call the police

Where do start.wow.they love renting put properties to crack heads and drug dealers in particular. I made a mistake of moving into one of their properties they are not intrested in anything except their rent. I was a day late paying my rent and I received a letter we will be taking you to court,but hey what about the noise complaints & the complaints regarding crack heads & drug dealers that I'm constantly calling you up about and then its call the police seriously they don't want to know either🤣🤣🤣🤣🤣🤣

Awful at any form of maintenance and repairs. Nearly 5 years waiting for roofing to be fixed, bathroom made secure, loft insulation and mould treatment.

These people are beyond disgusting, they are not human have no life skills and no empathy they care only about rent money. Refusing to let me move thinking that my mental health is a joke I have been diagnosed with MDD, this a*$&hole of an housing have been told by my mental health consultant and by two different G.Ps that my health is exacerbated by the tenants around me. But it looks like Citizen wants me to commit suicide it would please them. I'm not staying around racist people. I am very rarely at the premises I check on my belongings as I don't trust the people around there. They are happy for me to put up with racism too. Which I have done for 14 yrs. I dont appreciate being called a liar I am now on specialist medication which cannot be prescribed by a G.P. I am contacting my local M.P and the housing ombudsman. Really this housing is hoping abd pushing for me to commit suicide.

I rang up customer services because an automated system calls me every week saying I’m seriously in arrears, I pay my rent each month and the arrears gets more and more each week, so the lady on the other end of the phone was very VERY rude to me, clearly doesn’t know how to treat their tenants! Also I live in a ground floor maisonette and I have been having serious issues with my internet, my provider kept telling me someone was taking over my internet and then they cut me off, I live in an area with rubbish signal so the internet is essential!! This is really been a nightmare!!! They don’t even deserve 1 star!!!!🤬🤬

We have been with citizen housing for 7 months. Any teething problems we have had regarding repairs have been addressed quickly and fixed without problems. There my citizen account site is easy to use to report repairs and check your rent account. The staff I have spoken to on the phone are pleasant and helpful the same goes for the social media staff

They dont even deserve one star very poor company and they lie throught there teeth. Being waiting for 6 months to get a job completed they use a different excuse every time i ring to ask about job completion. This company is total waste of space citizen it should be called shitizen jokers