Close Brothers Group Avaliações 7.051

From the very start to the end an excellent finance company.

The friendship, the service, the way they go to the extra mile to help is excellent, I have never witnessed a company like that. I honestly recommend them to any one. Thank you for all the service you have given me.
Rayjames.

Keeping updates with accounts.
Quick decision on the fiance.
Would use again.

Easy to deal with always understanding any iss6and proactively identifying solutions

My partner entered into finance with this company to buy a car - he then changed his mind & cancelled agreement within the 14 day cooling off period.
Despite cancelling agreement Close Brothers took 1st payment, without his consent, from his account resulting in his account being overdrawn. Several phone calls later he was informed agreement was in their system & being finalised for closure & they would reimburse money within 5 working days. 3 weeks on he has still not received any reimbursement - he continues to receive 'bullying & harassing' phone calls asking for his 1st payment, which he advised the company had already taken from his account. He has lodged a formal complaint in regards to how he has been constantly harrassed & the disgusting customer service by Close Brothers, to be told the complaints process will take 8 weeks!!!!
Never, never use this company for car finance!!!!

Simple generally. Found website never let me log in as I always got a warning I had used the password I last 24 passwords. Not sure that ever changed. Don't like charges for changing number plate. Settlement when i phoned changed when sent in writing (up of course). Otherwise no concerns or issues.

This firm looked after me when I couldn't get finance elsewhere. Intersest payments was reasonable.
Just wanted to say Thanks for helping me 4 years ago when I desperately needed another vehicle for replacing my Taxi. THANK YOU!! 😊

I found close brother to be efficient and reliable. The service was top notch. They exceeded my expectations. This is my second finance with them after I finish paying my first one. Very quick and straightforward service.

Spoke with a Lady named Sandra.. she was so helpful and very emphatic towards my situation. She did everything she could to help me.. Thanks so much

Missed a payment due to being out of work and where I have endorsements me insurance was over 315 a month for a 1.4 car.

Now I can't even get into work or take kids to school etc as this scammers cancelled my insurance and now I'm getting quotes for 900 a month.

I offered to pay it off in instalments but they don't want to know.

I hope the go bust they horrible robbing 🤬

Trying to communicate with this company is like trying to communicate with a brick wall. Asking anything of this donkey company- even if it's as simple as requesting a direct debit date change or re-sending a document is like pulling teeth.

Very good polite service. Very quick with a decision. Will certainly reccomend

Close Brothers was very responsive and accommodating. Within a few days of identifying a car and paying the dealer a deposit, Callum quickly contacted the dealer and completed the financing paperwork. I'd certainly recommend them.

Really good service they helping me a lot when I had a problem plus explained everything to me friendly staff always happy to help with any issues

Worst company I’ve ever had to deal with.
Impossible to get timely responses
All the responses I do get are auto responses. Don’t update you for anything. Just overall a horrific company to be in any type of agreement with.

Visited BEN KEMP LTD on a Sunday chose a car went into office to sort finance within 20min Close Brothers Group approved finance with a very competitive rate job done.

couldn't of been any easier

Thankyou

Was sent a letter saying my last payment was due this month of £98.76, they took out £123.76 instead.
Went to my agreement and it says I was in credit by £25, so I called them to say they took too much out. Phone call recorded by myself, gentleman on the phone said he would reimburse me but it would be paid into my account in 3 to 5 days .9 days later i called again recorded and asked why they had not put it back in ,they said the £25 was for a number plate change that was changed 2 years ago but I paid that 2 years ago over the phone when it was changed.
Then he tried to tell me it was for option to purchase fee, which was already included on the original loan as states on the letter they sent me. Also it was for £10 not £25, so another lie.
Get a letter from them this morning as I changed my number plate back after i had paid the last of my loan saying I owe another £25 for a plate change , but I change that after they took my last payment and it said I was in credit by £25.
I've emailed 4 times , no reply and numerous calls and they don't want to know
Avoid this company they are liars and theives.
Now having to go to the solicitors and ombudsman to get this mess sorted, as they are refusing to give me my completion papers, I was told I would have to wait 48 to 72 hours for my completion papers.
Edit:
Well I waited up to 72 hours , no completion papers, Phoned again,call recorded as proof , completion papers will be sent in another 48 to 72 hours.
Emailed like they said to, Emailed back and will look at my complaint and the end of MAY, it is MARCH, what a joke.
Company is now changing its name to TRINITY BRIDGE, no good changing the name if they dint change their customer service.

I found closebrothers to be efficient and had no problem phone wise.
I've now took out a 2nd one with them after paying my first one off.

Excellent service, easy to deal with.

I recently bought a used car online on a "distance sale"
basis and paid a £2K deposit and £2,745 balance on finance with Close Bothers Motor Finance. Unfortunately, the car was not suitable and I activated the "14 day cooling off" UK law. The Close Brothers Motor Finance staff were exceptionally understanding and helpful in every way in resolving the issue and refunding my deposit. I thus very highly recommend Close Brothers Finance as a competitive and excellent all round source of finance.

James F.
Northumberland.