Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Ver mais
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Veja o que dizem as avaliações
From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Speci... Ver mais
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the o... Ver mais
Simon who dealt with us was excellent going out of his way to drop off a missing colour swatch at our home, also allowed us to have loaned suite whilst awaiting ours. I don't think Cousins are at th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de colchões
- Loja de Iluminação
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de tapetes
Sobre Cousins Furniture
Escrito pela empresa
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Informações de contato
4,7
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good service
I was looking for a specific item of furniture. With the help of a member of staff, I was able to find exactly what I wanted.
17 de julho de 2026
Resposta da Cousins Furniture
Hi Mary,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was able to help you find exactly the piece of furniture you were looking for. Providing helpful guidance and making it easy for our customers to find the right furniture is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Excellent customer service!
The very friendly Haz helped me to buy a three piece suite in store. His advice was very good. He was pleasant without being 'pushy'and I came away with exactly what I wanted. I would highly recommend this store for all your furniture needs and for the excellent customer service I received. We'll done!
17 de julho de 2026
Resposta da Cousins Furniture
Hi Karen,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Haz provided such friendly and helpful service while you were choosing your new three-piece suite. It's wonderful to know his advice helped you find exactly what you wanted and that you appreciated his relaxed, no-pressure approach.
We'll be sure to pass your lovely comments on to Haz—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy your new suite for many years to come!
Kind regards,
Cousins Furniture Team 👍
I bought items from the dining room…
I bought items from the dining room furniture dept. I recieved very good service in the way of advice and help from staff there, namely Jason.
16 de julho de 2026
Resposta da Cousins Furniture
Hi Mary,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such good advice and support from Jason while choosing your dining room furniture. Providing knowledgeable and helpful service is something we take great pride in, and we're pleased Jason made your experience such a positive one.
We'll be sure to pass your kind comments on to Jason—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new dining room furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Customer service was excellent
Customer service was excellent. I was able to get myself what I wanted.
14 de julho de 2026
Resposta da Cousins Furniture
Hi Emmamuella,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received excellent customer service and were able to find exactly what you were looking for. Providing a friendly and helpful shopping experience is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great selection of sofas
Great selection of sofas, friendly and helpful staff and efficient delivery - first rate experience
16 de julho de 2026
Resposta da Cousins Furniture
Hi Karen,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you enjoyed our great selection of sofas and that our team provided friendly and helpful service throughout your experience. It's also fantastic to know that your delivery was efficient and completed your first-rate experience with us.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new sofa for many years to come!
Kind regards,
Cousins Furniture Team 👍
I just love Cousins your staff Will and…
I just love Cousins your staff Will and Matt make spending money fun!! And your products are such good quality been shopping with you for a good few years so thank you
16 de julho de 2026
Resposta da Cousins Furniture
Hi Mrs Vesty,
Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear that you've been shopping with us for so many years and that Will and Matt always make your visits so enjoyable. It's wonderful to know that their friendly service, along with the quality of our furniture, keeps you coming back.
We'll be sure to pass your lovely comments on to Will and Matt—they'll be delighted to hear your kind words.
Thank you for your continued loyalty and for choosing Cousins Furniture. We look forward to welcoming you back for many more years to come!
Kind regards,
Cousins Furniture Team 👍
The staff are extremely helpful but not…
The staff are extremely helpful but not at all pushy. The salesperson, Peter D was very professional and helpful. Would highly recommend the Shrewsbury showrooms.
18 de junho de 2026
Resposta da Cousins Furniture
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience at our Shrewsbury showroom. It's fantastic to know that Peter D provided professional and helpful service while giving you the time and space to browse without any pressure.
We'll be sure to pass your kind comments on to Peter—he'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Attentive staff and helpful advice on…
Attentive staff and helpful advice on purchase.
Very efficient sale process and delivery.
8 de julho de 2026
Resposta da Cousins Furniture
Hi Anthony,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team attentive and appreciated the helpful advice during your purchase. It's also great to know that both the sales process and delivery were efficient and met your expectations.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Sales Rep cannot add.
Sales Rep cannot add.
He calculated the discount incorrectly.
Only when we asked to check the order was the discount corrected.
Otherwise they have nice quality furniture.
14 de julho de 2026
Resposta da Cousins Furniture
Hi Mr Mirza,
Thank you for taking the time to share your feedback.
We're pleased to hear that you like the quality of our furniture, but we're sorry to learn there was an error with the discount calculation during your purchase. We appreciate you bringing this to our attention, and we're glad the mistake was identified and corrected before your order was completed.
We understand how important accuracy is, and we'll share your comments with the team to help ensure the same issue doesn't happen again.
Thank you for your valued feedback, and we hope to have the opportunity to provide you with an even better experience in the future.
Kind regards,
Cousins Furniture Team 👍
Great experience in shop
Great experience in shop, guidance given.
Able to sit and try furniture able to browse at leisure, questions answered. Friendly staff and facility to charge car all round excellent experience.
7 de julho de 2026
Resposta da Cousins Furniture
Hi Caroline,
Thank you so much for your wonderful 5-star review!
We're delighted to hear you had such a great experience in store. It's fantastic to know you were able to take your time trying the furniture, browse at your leisure, and have all your questions answered by our friendly team.
We're also pleased you were able to make use of our EV charging facilities during your visit. It's wonderful to hear that everything came together to make your experience an excellent one.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received fantastic customer service and that your delivery was both swift and well-timed. Providing a smooth experience from purchase through to delivery is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great staff
Going through a refurb at the minute. We found the table and chairs we wanted. The person we dealt with was very helpful and professional. It didn't take long to do the paper work. They have a great variety of everything.
14 de julho de 2026
Resposta da Cousins Furniture
Hi Nickie,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the perfect table and chairs and that our team provided such helpful and professional service. It's great to know the ordering process was quick and straightforward too.
We also appreciate your understanding while our showroom is undergoing refurbishment. We're pleased to hear you still found a great variety of furniture to choose from and had a positive experience.
Thank you for choosing Cousins Furniture. We hope you enjoy your new table and chairs for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent Service. Wide ranging amount of carpet products…
Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your representative to measure room and provide a quote, follow up phone call. Very efficient service.
14 de julho de 2026
Resposta da Cousins Furniture
Hi Mr Bound,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with our flooring department. It's great to know our team helped you find the right carpet to suit your needs, and that being able to take samples home made choosing the perfect colour easier.
We're also pleased that the same-day home measure, quotation, and follow-up call all contributed to a smooth and efficient experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new carpet for many years to come!
Kind regards,
Cousins Furniture Team 👍
EXCELLENT CUSTOMER SERVICE
When our sofas were first delivered here was a problem with them and they had to be sent back. cousins provided us with two loan sofas whilst they were repaired and today they were returned in perfect condition albeit a missing floor pad on one sofa which has been reported and hopefully be replaced. The service we received from everyone was exemplary and we can not fault the excellence of the customer service and delivery teams involved.
17 de fevereiro de 2026
Resposta da Cousins Furniture
Hi Carol,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that, although there was an issue with your sofas initially, our team was able to support you throughout the process. We're pleased the loan sofas helped minimise any inconvenience while your furniture was being repaired, and that your sofas have now been returned in perfect condition.
Thank you also for letting us know about the missing floor pad. We're pleased this has been reported and will ensure it is resolved as quickly as possible.
Your kind words about our customer service and delivery teams mean a great deal to us, and we'll be sure to share your feedback with everyone involved.
Thank you for choosing Cousins Furniture. We hope you enjoy your sofas for many years to come!
Kind regards,
Cousins Furniture Team 👍
Stuart was really helpful on the day we…
Stuart was really helpful on the day we visited the Dudley branch. We have subsequently changed our order due to our incorrect measurements at our end and Stuart has been nothing but helpful. THANK YOU😀
6 de julho de 2026
Resposta da Cousins Furniture
Hi Lynette,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Stuart provided such helpful service during your visit to our Dudley store. It's great to know that when your measurements changed, he was able to assist you with updating your order and made the whole process as easy as possible.
We'll be sure to pass your kind words on to Stuart—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture when it arrives!
Kind regards,
Cousins Furniture Team 👍
Brilliant staff
Brilliant staff, David and Amanda. Good quality and attractively displayed furniture. Good prices.
6 de julho de 2026
Resposta da Cousins Furniture
Hi Mrs Lambert,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that David and Amanda provided such brilliant service during your visit. It's also great to know you were impressed with the quality of our furniture, the way it's displayed, and the value we offer.
We'll be sure to pass your kind comments on to David and Amanda—they'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi Harry,
Thank you so much for your 5-star review!
We're delighted to hear that you found our team professional and helpful. Providing excellent customer service is something we take great pride in, and we really appreciate you taking the time to share your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very efficient and helpful staff well…
Very efficient and helpful staff well educated in the specifications of your mattresses.
5 de julho de 2026
Resposta da Cousins Furniture
Hi Pat,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team efficient, helpful, and knowledgeable when assisting you with our mattress ranges. Having the right advice and product information is so important when choosing a mattress, and we're pleased our team could help.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope you enjoy your new mattress for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent delivery service x ontime and…
Excellent delivery service x ontime and polite. Will use again.
5 de julho de 2026
Resposta da Cousins Furniture
Hi Donna,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with our delivery service and that the team arrived on time and provided polite, professional service. We'll be sure to pass your kind feedback on to our delivery team.
Thank you for choosing Cousins Furniture. We really appreciate your support and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Cousins furniture are a brilliant…
Cousins furniture are a brilliant company and on the day when I saw a £2500 bed going for a song i just had to sing my way to placing a deposit of £100 because it meant I would have a quality bed with £2000 reduction because it was x display. Emily served me and as usual I got the feeling of the full cousins treatment. Cousins make you feel as though you truly are their cousins and within reason you can pay in instalments all you want from your cousins is a really good break this was one of them I am now sitting happily on that bed and have had a few good nights sleep since it’s arrival. All I can say is go to your nearest cousins when you want quality furniture and reasonable negotiations for paying in instalments superb superb service.
28 de novembro de 2025
Resposta da Cousins Furniture
Hi Sandra,
Thank you so much for your amazing 5-star review!
We're absolutely delighted to hear how pleased you are with your new bed and that you found such a fantastic ex-display bargain. It's wonderful to know that Emily provided you with what you describe as the "full Cousins treatment" and made your shopping experience so enjoyable.
Your comment that "Cousins make you feel as though you truly are their cousins" really means a lot to us. Creating a welcoming, friendly atmosphere while helping our customers find quality furniture at great value is exactly what we strive for.
We'll be sure to pass your lovely feedback on to Emily—she'll be delighted to hear your kind words.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you continue to enjoy many comfortable and restful nights on your new bed!
Kind regards,
Cousins Furniture Team 👍
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