Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Ver mais
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Veja o que dizem as avaliações
From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Speci... Ver mais
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the o... Ver mais
Simon who dealt with us was excellent going out of his way to drop off a missing colour swatch at our home, also allowed us to have loaned suite whilst awaiting ours. I don't think Cousins are at th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de colchões
- Loja de Iluminação
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de tapetes
Sobre Cousins Furniture
Escrito pela empresa
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Informações de contato
4,7
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Surprised your open
We were at first very surprised the store was open as with a lot of renovation work going on it was not clear from outside that customers were welcome. Once inside the lovely Emily (Em) introduced herself and pointed us in the right direction for what we were looking for. Em then left us to it but asked us to shout if and when we needed her, which we did eventually. She helped us measure various wardrobes and we settled on one we liked. Em made the whole experience easy and ensured we will return in the future.
30 de julho de 2026
Resposta da Cousins Furniture
Hi Ian,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that, despite the refurbishment work, you decided to come in and visit us. We appreciate your feedback about the entrance, and we're pleased that once inside, Em made you feel so welcome.
It's fantastic to hear that Em was able to point you in the right direction, give you the space to browse at your own pace, and then help with measuring the wardrobes to ensure you found the right one. We'll be sure to pass your lovely comments on to her—she'll be delighted to know she made your visit such a positive experience.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Ordered Milford 3 piece suite and…
Ordered Milford 3 piece suite and experience up to now via Amanda is fantastic - awaiting delivery which is scheduled for 11th August.
Would definitely recommend
31 de julho de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Hi Reginald,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your experience so far has been fantastic and that Amanda has provided such great service while helping you order your Milford 3-piece suite.
We'll be sure to pass your kind comments on to Amanda—she'll be delighted to hear your feedback.
We hope everything goes smoothly with your delivery on 11th August, and we're confident you'll love your new suite. Thank you for your recommendation and for choosing Cousins Furniture!
Kind regards,
Cousins Furniture Team 👍
Staff were very helpfull but not in…
Staff were very helpfull but not in your face gave you time very helpful advice.
28 de julho de 2026
Resposta da Cousins Furniture
Hi Patrick,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team helpful and appreciated their relaxed, no-pressure approach. We believe our customers should have the time to browse at their own pace while knowing we're always on hand to offer advice when needed, so it's great to know that was your experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Fantastic experience received by Pete…
Fantastic experience received by Pete at cousins in Shrewsbury soon sorted is with the perfect sofa very professional and really helpful will definitely reach to anyone buying a sofa . Also the delivery lads were very polite and friendly and nothing was too much trouble!!! Thankyou again
29 de julho de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Hi Becky,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Pete at our Shrewsbury store helped you find the perfect sofa and provided such professional and helpful service throughout your visit. It's wonderful to know he made the process so easy for you.
We're also pleased to hear your delivery team made such a great impression with their friendly, polite, and helpful approach. We'll be sure to pass your kind comments on to both Pete and the delivery team—they'll be delighted to hear your feedback.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you enjoy your new sofa for many years to come!
Kind regards,
Cousins Furniture Team 👍
Had suite 3 years ago waited 16 weeks…
Had suite 3 years ago waited 16 weeks was told it would only be 12 after having it few months leather was fading in places although I’d took extra insurance out was told it wasn’t coverd got obnismone involved nothing done should see it now £5000 and now ready for tip id never buy from cousins again just had cousins reply they forget to mention this was reported in first twelve months I’ve not been told it was wear and tear I’m 80 wife is 78 do they think we’ve been jumping on it if you buy of this company good luck
29 de julho de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you remain disappointed with your furniture and the outcome of your claim.
We appreciate that this has been a frustrating experience. As your suite was over three years old when the matter was raised, it was outside the standard 12-month retailer's warranty. Your Guardsman policy also assessed the issue and concluded that it was consistent with fair wear and tear rather than a manufacturing fault.
Your complaint was subsequently reviewed by the Furniture & Home Improvement Ombudsman, who considered all of the available evidence. The Ombudsman concluded that, given the age of the furniture, there was insufficient evidence to demonstrate a manufacturing fault and confirmed that our offer of an independent out-of-warranty inspection for a £50 call-out fee was fair and reasonable. The case has now been closed.
While we appreciate this was not the outcome you had hoped for, we have followed both our warranty process and the independent guidance provided by the Ombudsman throughout.
Kind regards,
Cousins Furniture Team
Staff extremely polite and helpful…
Staff extremely polite and helpful without being pushy. Let us spend time looking without hovering
19 de julho de 2026
Resposta da Cousins Furniture
Hi Mrs Findley,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was polite, helpful, and gave you the time and space to browse without feeling pressured. We believe choosing furniture should be a relaxed experience, so it's great to know that's exactly how you felt during your visit.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very good customer care
Very good customer care interaction and salesman could not do enough for us.
25 de julho de 2026
Resposta da Cousins Furniture
Hi Raymond,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received such great customer care and that our salesman couldn't do enough to help you. Providing friendly, attentive service is something we take great pride in, so it's fantastic to know you had such a positive experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Excellent service and fantastic choice of product.
Excellent service, informative staff. Fantastic choice of product. Would highly recommend.
24 de julho de 2026
Resposta da Cousins Furniture
Hi Colin,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you received excellent service from our informative team and enjoyed our fantastic choice of furniture. It's wonderful to know that your experience was such a positive one.
Thank you for your recommendation and for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi Jean,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team pleasant, welcoming, helpful, and polite. Providing friendly customer service is something we take great pride in, so it's lovely to know you had such a positive experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Helpful staff good choice of furniture…
Helpful staff good choice of furniture pleased
18 de julho de 2026
Resposta da Cousins Furniture
Hi Spencer,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team helpful and were pleased with the choice of furniture available. Providing a wide selection along with friendly, knowledgeable service is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very good selection for furniture and…
Very good selection for furniture and excellent service from stan,who helped us with our choices on what we were after thank you
24 de julho de 2026
Resposta da Cousins Furniture
Hi Mrs McCue,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were impressed with our wide selection of furniture and that Stan provided excellent service while helping you choose exactly what you were looking for.
We'll be sure to pass your kind comments on to Stan—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
It’s a good experience
I know the store is in a bit of a turmoil but it was still good to walk around. Staff are friendly but not pushy.
17 de julho de 2026
Resposta da Cousins Furniture
Hi Trudy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had a good experience during your visit. We really appreciate your understanding while our store is undergoing refurbishment, and we're pleased to know you still enjoyed browsing our showroom.
It's also great to hear that you found our team friendly without being pushy—that's exactly the shopping experience we aim to provide.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back to see the finished showroom soon!
Kind regards,
Cousins Furniture Team 👍
Exactly what i ordered and lovely…
Exactly what i ordered and lovely delivery menxx
14 de maio de 2026
Resposta da Cousins Furniture
Hi Rita,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received exactly what you ordered and that our delivery team made such a positive impression. We'll be sure to pass your kind comments on to them—they'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Really helpful & easy to deal with
Really helpful staff, directed us to the furniture which would be most suitable based on our circumstances. Once we found what we wanted the process for ordering and arranging delivery was fast & efficient. Would definitely recommend anyone to use this store if you're looking for any type of furniture within any price range and for any time frame.
19 de julho de 2026
Resposta da Cousins Furniture
Hi Esther,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team took the time to understand your needs and helped you find the furniture that was most suitable for your circumstances. It's also great to know that once you'd made your choice, the ordering and delivery arrangements were quick and efficient.
Your recommendation means a great deal to us, and we're thrilled to hear you would recommend Cousins Furniture for our wide range of furniture, value, and service.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Nice to deal with
Was shown a selection of the chairs that we were looking for.
Plenty of advice on the differences
24 de julho de 2026
Resposta da Cousins Furniture
Hi Mark,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our team was able to show you a range of chairs and provide plenty of helpful advice on the differences between them. Choosing the right furniture is an important decision, and we're pleased we could help you make an informed choice.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
I was made to feel very welcome…
I was made to feel very welcome (greeted at the door by Mandy).She listened to my request(for a reclining chair)and showed me a whole range of possibilities for my needs.I liked the fact she left me to try many but was close by to answer my queries about the ones now on my “short list”At no point did she pressurise me to make a final decision and was incredibly knowledgeable about the huge range available.
At age 84 I can’t recall when I last had such excellent Customer Service-and will certainly be back to visit Cousins in Newcastle under Lyme.(Am in a retirement complex and have told many fellow homeowners about this store already!) I will gladly add to this after my delivery in 6-8 weeks.
23 de julho de 2026
Resposta da Cousins Furniture
Hi Margaret,
Thank you so much for your wonderful 5-star review!
We're absolutely delighted to hear about your experience at our Newcastle-under-Lyme store. It's fantastic to know that Mandy made you feel so welcome from the moment you arrived and took the time to understand exactly what you were looking for. We're especially pleased that she gave you the opportunity to try a range of reclining chairs at your own pace while remaining nearby to answer any questions, without ever making you feel under pressure.
Your comment that you can't remember the last time you received such excellent customer service truly means a great deal to us. We'll be sure to pass your lovely feedback on to Mandy—she'll be thrilled to know she made such a positive impression.
Thank you also for recommending us to your fellow homeowners. That is one of the greatest compliments we could receive.
We hope your new reclining chair arrives just as expected, and we look forward to hearing how you're getting on once it's delivered.
Kind regards,
Cousins Furniture Team 👍
Resposta da Cousins Furniture
Hi Jayne,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team efficient, polite, and able to sort everything out with minimal fuss. Providing a smooth and straightforward experience for our customers is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Amazing from start to finish
Amazing from start to finish. Just in time for our new home
25 de junho de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Hi Qenny,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that your experience with Cousins Furniture was amazing from start to finish. It's especially wonderful to know that everything came together just in time for your move into your new home.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come, and we wish you every happiness in your new home!
Kind regards,
Cousins Furniture Team 👍
Not happy with Hypnos spring bed…
Not happy with Hypnos spring bed base.Low quality high price.seemed not fit For purpose it did not support mattress caused my back to dip. Cousins refused to exchange for a firm base.Seemed shady when ordering it.Their computer would not put order through, they put order through separate special. I Won't buy there again. Customer Service determined not to help me with a simple exchange.
20 de março de 2026
Avaliação não solicitada
Resposta da Cousins Furniture
Hi Sandra,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.
Following your concerns, we arranged for an independent technician to carry out a full inspection of your Hypnos sprung divan base. During the visit, a comprehensive structural inspection was completed, including framework, support, pressure, lay and straight-edge tests. The technician confirmed that the base was fully supporting the sprung unit as intended and found no manufacturing defects or faults. As the inspection concluded that the base is performing to the manufacturer's specifications, we were unfortunately unable to offer an exchange under the terms of the warranty.
We appreciate that this is not the outcome you were hoping for, and we're sorry that you remain dissatisfied. However, our decisions are based on the findings of the independent inspection to ensure they are fair and consistent for all customers.
Kind regards,
Cousins Furniture Team
A superb range
A superb range - easily one of the largest selections of furniture to be found anywhere in the Midlands. Good prices too. We shopped at the Dudley store over 20 years ago and they still have the best choice. Delighted with our 2026 purchase and looking forward to seeing it in our new home. Salesman (Stuart) was very helpful and honest with his advice A++service
19 de julho de 2026
Resposta da Cousins Furniture
Hi,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our range to be one of the largest in the Midlands and that, after more than 20 years, you still consider Cousins Furniture to offer the best choice. Your continued support means a great deal to us.
It's wonderful to know that Stuart provided such helpful and honest advice during your visit, and we'll be sure to pass your kind comments on to him—he'll be delighted to hear your feedback.
Congratulations on your new home! We hope your new furniture is the perfect addition and brings you many years of enjoyment.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back again in the future.
Kind regards,
Cousins Furniture Team 👍
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