Aventus und Millésime Impérial gehören zu meinen absoluten Lieblingsparfums von Creed. Beide haben mich sehr beeindruckt. Besonders die Ausstrahlung ist hervorragend: Schon mit drei Sprühstößen bleibt... Ver mais
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Veja o que dizem as avaliações
I've been a CREED connessieur since 2020. The service, product knowledge and personal style of the Madison Avenue, NYC boutique was impeccable. I always enjoyed the unique and intense aromas from Love... Ver mais
A empresa respondeu
Dear Customer Service, I have received my Creed perfume, but I was disappointed to see that the box is stained and damaged. For a product of this price and quality, I would have expected th... Ver mais
Ordered the item from Creed's official website. To be honest, I would avoid Creed Aventus at all costs. I was shocked at how weak this fragrance was; it barely lasted an hour and smelled nothing like... Ver mais
Detalhes da empresa
Informações de contato
Mount Street 99, W1K, London, Reino Unido
- www.creedfragrances.co.uk
3,4
Bom
440 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 73% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ужасная служба поддержки .
Ужасная служба поддержки .
Служба поддержки отказала, не предложив никаких вариантов. Если это политика компании, напишите мне пожалуйста.
Забыл выбрать пробники в подарок при покупке парфюма creed aventus. Написал в поддержку и получил такой ответ: Привет, Станислав,
Мне жаль слышать, что вы хотите изменить свой заказ 688226485.
К сожалению, я не могу этого сделать, так как заказ уже находится в процессе отправки.
Приносим извинения за возможные неудобства.
С наилучшими пожеланиями,
Сергей
Служба поддержки клиентов Creed
25 de agosto de 2025
Avaliação não solicitada
Packaging is shoddy and cheap for such…
Packaging is shoddy and cheap for such an expensive product.
The boxes loose their integrity within a few months.. embarrassing!!!
21 de setembro de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Tal,
Thank you for taking the time to share your experience. We are truly sorry to hear that the packaging did not meet your expectations.
At The House of Creed, every detail from fragrance to finish is thoughtfully considered to reflect our commitment to quality and refinement. Your feedback is sincerely appreciated and taken very seriously.
We would appreciate the opportunity to look into this further for you. Please contact our Customer Care team at customerservices@creedfragrances.co.uk, including your order number and any relevant details, so that we may assist you personally.
Kind regards,
Creed Fragrances UK Customer Care Team
Appalling customer service
the spray stopped working - clearly the internal tube was detatched, but the bottle cannot be opened to repair. Purchased at duty free and creed customer service would do nothing about it. The product is not fit for purpose
Appalling customer service
17 de setembro de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Ann,
We sincerely regret the issue you’ve encountered and the disappointment it has caused. This does not reflect the exceptional quality and service we are committed to delivering.
To assist you further, kindly contact our customer care team at customerservices@creedfragrances.co.uk with your purchase details. Our Customer Care Manager will personally be in touch with you to address your concerns.
Kind regards,
Creed Fragrances UK Customer Care Team
It’s not the same before
It’s not the same before. Just wasting money. I bought aventus from Selfridges Trafford centre and I returned back to exchange manager refused and even the staff work there admitted smells different. I didn’t want to get refund just change it but she was so disappointed and unprofessional manager
10 de setembro de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Saman,
Thank you for bringing this to our attention. We are sorry to hear about your experience and fully understand your concerns regarding the fragrance. This is certainly not the standard we strive to uphold.
To assist you further and investigate this matter, please contact our customer care team directly at customerservices@creedfragrances.co.uk. We would like to resolve this for you as quickly as possible.
Kind regards,
Creed Fragrances UK Customer Care Team
Very good and helpful customer service
12 de setembro de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Rahman,
Thank you very much for your kind words. We are delighted to hear that you found our customer care team both helpful and attentive. Please do not hesitate to contact us should you require any assistance in the future.
Kind regards,
Creed Fragrances UK Customer Care Team
Although I love Creed fragrances like…
Although I love Creed fragrances like Green Irish Tweed, Himalaya, Silver mountain water, they are massively overpriced, with recent releases like Oud Zarian almost hitting £500, so if you get one you don't like, theres nothing you can do, and I hated my sample of Oud Zarian. Sample sets
need to be cheaper, to appeal to more people, sure its a luxury brand, but appealing to more, your sell more. That being said, packaging is always excellent, with the option to upgrade to a lovely Creed gold emblem box & ribbon for £5, which makes gifts look outstanding, I've never had a problem with delivery either, with the standard option being complimentary.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Christopher,
Thank you for sharing your thoughtful feedback and for your appreciation of Creed’s iconic fragrances. Our collections reflect a commitment to exceptional craftsmanship and timeless luxury, evident in every detail from scent to packaging.
We’re pleased to hear you value our presentation and delivery services. Should you wish to discuss your feedback further or require personalised assistance exploring our range, please do not hesitate to contact our customer care team at customerservices@creedfragrances.co.uk. We would be delighted to help you find a fragrance that perfectly suits your tastes.
Kind regards,
Creed Fragrances UK Customer Care Team
The House of Creed handled my issue…
The House of Creed handled my issue quickly and with complete professionalism. Their customer service was excellent, and the whole process was smooth and stress-free. Because of how well they resolved everything, I’ll certainly continue purchasing from them in the future.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Richard,
Thank you for taking the time to share your thoughts. We are delighted to hear that your experience with our customer care team was seamless and professionally handled. We are always happy to help and look forward to welcoming you again.
Kind regards,
Creed Fragrances UK Customer Care Team
Excellent service staff very helpful.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Alison,
Thank you for your kind words. We are so pleased to hear you received excellent service; it is always our pleasure to assist. Should you need anything further, we are here to help.
Kind regards,
Creed Fragrances UK Customer Care Team
Abzocke - Voll bezahlt aber nur Teillieferung bekommen
Es wird nur ein Teil der Bestellung geliefert. Der Kundenservice verspricht dann, dass man nur auf den Rest warten muss. Nach kurzer Zeit kommt dann aber eine Email in der steht der Artikel sei storniert. Kein Ersatz aber voll bezahlt - nur Ärger.
Lasst euch nicht abzocken und kauft auf KEINEN FALL dort ein
6 de setembro de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Lieber Domenic,
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Es tut uns aufrichtig leid, von Ihren jüngsten Erfahrungen zu hören, nicht nur mit Ihrer Bestellung, sondern auch mit dem Service, den Sie erhalten haben. Dies entspricht nicht den Standards, die wir uns selbst gesetzt haben, und wir bedauern die Frustration, die dadurch entstanden ist.
Wir wären Ihnen dankbar, wenn Sie uns die Gelegenheit gäben, die Angelegenheit gründlich zu untersuchen und zu berichtigen. Bitte wenden Sie sich unter Angabe Ihrer Bestelldaten an unser Kundenservice-Team unter businessenquiries@thehutgroup.com, und ein leitender Mitarbeiter unseres Teams wird Ihren Fall persönlich prüfen.
Wir danken Ihnen aufrichtig für Ihre Geduld und hoffen, Ihr Vertrauen wiederherstellen zu können.
Mit freundlichen Grüßen,
Creed Fragrances Kundenservice-Team
Terrible
Ordered for my wife's birthday, paid for next day, hasn't even left them yet. Chat agent tried to lie and say it wasn't due to be despatched until today, I ordered it 2 days ago. Not what you expect when they want £300 for a bottle of perfume
4 de setembro de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Thank you for your feedback, and we're truly sorry your experience didn’t meet expectations, especially for such an important occasion. This is not the standard of service we aim to provide, and we regret any disappointment caused.
We would appreciate the opportunity to review this further, including your interaction with our team. Please contact us directly at customerservices@creedfragrances.co.uk, and our customer care manager will be happy to assist you personally.
Kind regards,
Creed Fragrances UK Customer Care Team
Niveau ist keine Creme
Ich wollte mal wieder sehen, welche Düfte von Creed eine Alternative zu Aventus und Himalaja, die ich beide seit ewigen Zeiten nutze sind. Für Proben 45 Euro zu zahlen ist per se schon abartig. Die Proben sind bei mir nie angekommen. Das Service-Team war äußerst ruppig am Telefon. Über Mail ist Creed nicht erreichbar - nur über das Portal als registrierter Kunde. Allerdings sind die Antworten nicht zufriedenstellend. Kurzum war es Creed nicht möglich mir meine Ware zuzustellen und ich habe um Rückerstattung gebeten. Bin mal gespannt, ob dies klappt. Es ist ein gutes Beispiel, daß hohe Preise nichts mit dem NIveau der Firma zu tun hat. Mit so einem Kundengebaren wird es die Firma nicht mehr lange geben!
20 de agosto de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Lieber Miqo,
es tut uns leid zu hören, dass Ihr jüngstes Erlebnis nicht den hohen Standards entsprochen hat, denen wir uns verpflichtet fühlen. Wir verstehen Ihre Enttäuschung voll und ganz und wissen es zu schätzen, dass Sie uns darauf aufmerksam gemacht haben.
Wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, die Angelegenheit genauer zu prüfen und Ihnen persönlich zu helfen. Wenn Sie bereit sind, uns Ihre Bestelldaten mitzuteilen, steht Ihnen unser Kundenservice-Team gerne zur Verfügung. Sie können uns direkt unter IngenuityCustomer.ServiceRequests@thehutgroup.com.
Nochmals vielen Dank für Ihr Feedback, das uns dabei hilft, unser Angebot weiter zu verbessern.
Mit freundlichen Grüßen,
Creed Fragrances Kundenservice-Team
Ware nie angekommen!!! Service arrogant!
Selbst für Pröbchen will diese Firma 45 Euro, die einem bei einem Kauf innerhalb kürzester Zeit angerechnet werden. Problem: meine bestellte Pröbchenauswahl ist auch nach 7 Wochen noch nicht angekommen und angeblich zwischendurch verloren gegangen. Die Zeit die 45 Euro anrechnen zu können ist schon abgelaufen ohne dass ich die Pröbchen erhalten habe. Der Service ist in der Kommunikation frech bis arrogant und hat nicht weitergeholfen. Diese Firma wird ihren Ansprüchen nicht gerecht. Die völlig überteuerten Produkte riechen gut aber über 320 Euro für 100ml ist Nepp!
19 de agosto de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Lieber Uwe,
es tut uns aufrichtig leid zu hören, dass Ihr Erlebnis nicht den hohen Standards entsprach, die wir an uns selbst stellen. Wir haben volles Verständnis für Ihre Frustration und bedauern die entstandenen Unannehmlichkeiten.
Unser Team hat zwar Schritte unternommen, um die Angelegenheit zu klären, aber wir verstehen, dass dies nicht Ihren Erwartungen entsprochen hat. Wenn Sie bereit sind, das Gespräch fortzusetzen, würden wir uns freuen, die Angelegenheit für Sie weiter zu untersuchen.
Bitte kontaktieren Sie uns direkt unter IngenuityCustomer.ServiceRequests@thehutgroup.com.
und geben Sie dabei Ihre Bestellnummer und alle relevanten Details an. Ein leitender Mitarbeiter unseres Kundenservice-Teams wird Ihren Fall sorgfältig prüfen und Ihnen so schnell wie möglich antworten.
Mit freundlichen Grüßen,
Creed Fragrances Kundenservice-Team
Site peu transparent et service client décevant
Deux offres m’ont attirée:
Un coffret annoncé avec la mention “Le montant de ce coffret sera déduit sur votre prochaine commande de parfum”. Résultat : aucune remise reçue, un astérisque affiché mais aucune condition ou explication accessible sur le site. Après avoir contacté le service client, j’ai reçu uniquement des réponses automatiques, sans solution.
Une remise de -10% annoncée pour la première commande, mais refusée sous prétexte que “les parfums sont déjà en promotion”, alors qu’aucune mention de cette exclusion n’est visible sur le site.
Le site affiche des offres séduisantes mais n’explique jamais clairement leurs conditions, et le service client ne prend pas les réclamations au sérieux. Expérience décevante pour une marque de ce standing.
20 de julho de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Chère Khadija,
Merci d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés de l'expérience que vous avez eue avec notre service clientèle et de votre récente visite sur notre site web. Ce n’est pas le niveau de service que nous nous efforçons d’offrir, et nous comprenons à quel point cela a dû être frustrant pour vous.
Nous vous saurions gré de nous donner l’occasion d’examiner cette situation plus en profondeur et d’y apporter une résolution satisfaisante. Veuillez contacter notre équipe à l'adresse businessenquiries@thehutgroup.com, en indiquant tous les détails pertinents, afin que nous puissions enquêter rapidement et vous aider directement.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
L'équipe du service clientèle de Creed Fragrances
Really poor since the company was sold…
Really poor since the company was sold a few years ago. They have reformulated ALL of their fragrances taking out ambergris & replacing it with ambroxan which is unpleasant & cheap smelling. Once a great house now a sorry sight
4 de agosto de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hi Ryan,
Thank you for sharing your feedback, we’re sorry to hear that our fragrances no longer meet your expectations. Please know that we remain deeply committed to quality, creativity, and craftsmanship in everything we do.
Our customer care team would be happy to speak with you directly and assist in any way we can. Feel free to contact us at customerservices@creedfragrances.co.uk.
Kind regards,
Creed Fragrances UK Customer Care Team
Qualität ungenügend
Habe meinem Lebensgefährten vor 12 Jahren das Aventus gekauft und waren beide total begeistert.
Jetzt habe ich für mich im Internet 6 Proben Frauenparfum für 45!!!!! Euro gekauft weil ich die Düfte unbedingt ausprobieren wollte.
Tja, was soll ich schreiben.
Qualität absolut ungenügend. Duft nach 1 Stunde schon nicht mehr wahrnehmbar.
Außer Spesen nichts gewesen. Schade
1 de junho de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Liebe Patricia,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns leid zu hören, dass Ihre Erfahrung nicht den Erwartungen entsprach, und wir sind Ihnen sehr dankbar, dass Sie uns darauf aufmerksam gemacht haben.
Wir würden uns freuen, wenn wir diese Angelegenheit für Sie prüfen und Sie in jeder Hinsicht unterstützen könnten. Wenn Sie weitere Fragen haben, wenden Sie sich bitte direkt an customerservices@creedfragrances.co.uk und geben Sie dabei Ihre Bestellnummer und alle relevanten Details an. Unser Team wird die Angelegenheit gründlich untersuchen und so schnell wie möglich antworten.
Mit freundlichen Grüßen,
Creed Fragrances Kundenservice-Team
Difficult to contact and very slow to refund returns (if they do at all)
I purchased an item on their website in June and almost immediately realised it was considerably cheaper at John Lewis. So I bought it again at JL and organised a return of the item from Creed as soon as it arrived - completely unopened and in the exact condition in which it arrived. The item was returned via the return method they insist upon on 10th July. Two weeks later I had to contact them again to ask where my refund was, they replied (eventually) to say they had received the package but they’ve been too busy to “process” it - they will refund me when it has been “processed”. It is now 31st July (3 weeks since the return) and still no refund. It’s absolutely impossible to get through on their phone line so the only way to contact is via email. I can’t remember a time I’ve experience such awful customer service and it’s definitely not what you’d expect from a “premium” brand. Never again.
10 de julho de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Alex,
Thank you for taking the time to share your experience. We’re truly sorry for the delay in processing your return and for the frustration caused - this is far from the standard of service we aim to provide at Creed Fragrances.
We’re pleased to have been in touch with you directly and to have resolved the matter. Please rest assured that we’re reviewing our internal processes to help ensure a better experience moving forward.
We truly value your feedback and appreciate the opportunity to address your concerns.
Kind regards,
Creed Fragrances UK Customer Care Team
Commande annulé mais il n’explique pas…
Commande annulé mais il n’explique pas pourquoi??
30 de julho de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Cher Gabriel,
Nous vous remercions pour vos commentaires. Nous sommes désolés d’apprendre l’expérience que vous avez vécue et comprenons combien il a dû être préoccupant pour vous de voir votre commande annulée de manière inattendue.
Pour nous permettre d'examiner cette question plus en détail, veuillez nous contacter directement à l'adresse businessenquiries@thehutgroup.com en indiquant votre numéro de commande et tous les détails pertinents. Notre équipe enquêtera rapidement et veillera à ce que toutes les questions en suspens soient résolues.
Nous vous remercions d'avoir porté ce problème à notre attention et nous espérons pouvoir le résoudre avec vous.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
L'équipe du service clientèle de Creed Fragrances
Absolutely awful customer service
Absolutely awful customer service, had to message them back and forth for a week, only for them to reply that they are taking my matter seriously and will get back within a week. It's all just pretty words packaged as nice as their perfumes but what's inside is very disappointing. Never buying again. The smell of the Original Vetiver is as weak as a toddler's fart. Delivery time was fine but the package itself was a let down.
7 de julho de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Ana,
Thank you for your feedback. We’re very sorry to hear about the experience you've had with our customer care team and your recent purchase. We strive to provide prompt and helpful assistance, and we're truly sorry we fell short of your expectations.
We would appreciate the opportunity to look into this matter further and resolve the issue for you. Please do reach out to our team at customerservices@creedfragrances.co.uk, including your order number and any relevant details.
We look forward to assisting you further.
Kind regards,
Creed Fragrances UK Customer Care Team
Pessimo!!!
Pessimo!!! Acquistato Creed Neroli Sauvage direttamente dal sito Creed, stavo finendo il vecchio flacone... arriva il nuovo ... il profumo è diverso... meno inteso e rotondo, svanisce dopo poco tempo... mi rivolgo al costumer care per lamentarmi... potrei restituirlo se non l'avessi utilizzato... se non lo spruzzo come faccio a sapere che è scadente.... siete dei geni!
Se non lo avessi acquistato direttamente dal sito ufficiale sembrerebbe una imitazione del vecchio.
Di seguito la loro risposta alle mie osservazioni.
The best explanation for the variance is that - Creed Neroli Sauvage Eau de Parfum 100ml , like all Creed scents, is composed of a very high proportion of natural oils which will vary somewhat in odour from batch to batch.
This is due not to any deficiencies in the brand, but is accounted for by different crop yields altering somewhat in odour due to terrain, temperature, level of rainfall etc.; and by the subsequent maturation of these oils during the maceration process.
A perfume that is primarily synthetic will remain totally constant in smell from one batch to the next; whereas a fragrance rich in natural oils will, to a slight degree, alter its personality from one harvest to the next.
You will receive another email shortly with instructions on how to return your items.
If the perfume is not in pristine and unopened condition then we are sorry but we will not be able to organise for these to be returned.
8 de julho de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello AZ,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and truly appreciate you bringing this to our attention.
We would welcome the opportunity to look into this for you and assist in any way we can. Please feel free to contact us directly at customerservices@creedfragrances.co.uk, including your order number and any relevant details. Our team will investigate the matter thoroughly and respond as promptly as possible.
Kind regards,
Creed Fragrances UK Customer Care Team
I ordered a £195 bottle of Creed…
I ordered a £195 bottle of Creed fragrance via the Creed official website on 17th June. Nearly three weeks later no delivery and no returning of my emails.
For a supposedly prestigious brand their customer service is shocking.
17 de junho de 2025
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Roger,
Thank you for your review, and we’re genuinely sorry for the delay and frustration you’ve experienced.
We’ve investigated the matter and identified an issue with the courier service, which we’re actively addressing. We fully understand how disappointing this experience has been, especially given the high standards you rightly expect from us.
We’ve reached out to you directly today with an update and resolution, and we hope this brings the matter to a satisfactory close. If there’s anything further, we can assist with, please don’t hesitate to get in touch directly.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Creed Fragrances UK Customer Care Team
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