Creed Fragrances  Avaliações 

Qualité en chute libre et mépris total du client

C’est un triste constat : la maison Creed n’est plus à la hauteur de son prestige. J'ai acheté un flacon sur leur site officiel et j'ai reçu un parfum de très mauvaise qualité, une mouture totalement ratée. C’est une honte pour un produit à ce prix.

Le plus désolant, c'est leur indifférence totale. Ils se fichent de savoir si le produit est bon ou non, tant qu'il est vendu. J'ai envoyé de nombreux mails, j'ai des captures d'écran de leurs promesses sur le chatbot, mais rien ne bouge. Ils vous baladent sans aucune intention de résoudre le problème malgré les preuves.

C’est une expérience désastreuse et je ferai le nécessaire pour en faire part autour de moi. Une marque qui ne garantit plus la qualité de ses flacons et méprise ses clients à ce point est une marque à fuir.

Terrible customer service
I love creed fragrances and therefore invested in 3 of their atomisers. So I can travel with a selection of their fragrances i have in my collection when away. However I was rather disapointed on my last trip away as the magnetic ring had come away from the cap of one of the atomisers.
I contacted them via email (28 april) and was advised to return it to where I purchased it together with the receipt. I replied that I live in North Devon and I made the purchase in London whilst visiting around 18 months ago. Additionally I did not think that I would need to retain my receipt for an item like this. I have send pictures of the faulty item as well as a copy of my statement showing the purchase of the item (£55) from creed shop in London. Their reply was they "have sent the info to the relevent team for review and assement and will get back to me" this was on the 1 may and now we are on the 11 may and ive heard nothing. Not what I expected from such a prestigious brand with Royal approval

UPDATE

Received an email today telling me to sort out my issue with the creed shop in Covent Garden (209 miles away). They are unwilling to help another way.

Not prestigious at all. I will swith to dupes now

They are unbelievable!! I ordered on Friday evening to Poland. Here I have Monday - one work day and collected order at 12 o’clock. I’m addicted of silver mountain water and test all of offer;)

Had an issue that Creed took care of to my satisfaction. It took a few months and a good bit of pushing and many emails hence the 4.. To Creed.. dont take loyal customers for granted.. there lots of options out there.
Thanks for closing 2 issue out.

Sergej, ist der beste Kundenbetreuer, den ich je getroffen habe. Service 10/10. Parfum wie immer von ausgezeichneter Qualität.

Genial!!! E impecable la presentación de las muestras, rapidísimo en el envío y aromas espectaculares! Completamente recomendable

Ich habe 2 Parfums von Creed gekauft: Silver mountain water und wild Vetiver. Sie duften wunderbar, deshalb der Kauf. Nur: schon nach einer halben Stunde nach Aufsprühen ist nichts mehr zu richten. Selbst auf Kaschmirpullis ist nichts mehr von dem Duft zu erahnen. Das ist , für das viele Geld, sehr enttäuschend. Ich werde kein Creed Parfum mehr kaufen.

I want to order from you site but wen I start put my address I can't see Bulgaria on choice you Country ..... So I can't buy from your site... Please someone to add Bulgaria to your list of Country's so I can buy perfumes...

UPDATE

Be careful buying Creed perfumes, serious quality concerns with Aventus

I am updating this review following the conclusion of my complaint.

The original issue concerned a bottle of Creed Aventus purchased from an authorised retailer (Harvey Nichols) . Having worn Aventus for many years, I immediately noticed that this bottle performed significantly differently from what I had previously experienced. The scent profile felt noticeably lighter, the balance appeared different and the longevity was extremely poor. I tested it repeatedly on multiple occasions, on both skin and clothing, before raising my concerns.

At the time I also noted that numerous customers, including many on this platform, had raised similar concerns regarding batch inconsistency, declining performance and variations between bottles. Whilst individual experiences will inevitably differ, it was clear that I was not alone in raising concerns about quality and consistency.

My greatest disappointment, however, was not the product itself but Creed's response when those concerns were raised.

As the manufacturer of the product, I expected Creed to take a genuine interest in a complaint relating to quality and consistency. Instead, I was effectively directed back to the retailer. Whilst I appreciate the retailer has legal responsibility for the sale, I found it disappointing that a luxury fragrance house appeared unwilling to engage more meaningfully with concerns relating to one of its flagship products.

The result was that I spent weeks being passed between organisations whilst attempting to obtain a resolution.

The matter escalated through numerous emails, complaints, reviews and ultimately the involvement of my bank. Only after extensive escalation and sustained effort was the issue finally resolved, with Harvey Nichols accepting the return, covering the return postage and issuing a full refund. This was a battle.

The irony is that the eventual outcome demonstrated that my concerns were worthy of consideration from the outset.

This experience also served as a reminder of the importance of consumer protections. As the dispute became increasingly protracted, I found myself relying on the protections attached to my credit card purchase and the ability of my card provider to investigate the matter independently. By the time the matter was finally resolved, the process of challenging the transaction was already underway. Consumers making high-value purchases should ensure they understand the protections available to them should problems arise.

What is particularly disappointing is that neither Creed nor the retailer appeared to recognise the amount of time, effort and inconvenience required to reach that point. The complaint consumed countless hours of correspondence, follow-up, escalation and persistence. Despite this, no goodwill gesture of any kind was offered. No acknowledgement of the inconvenience, no attempt to restore confidence and no recognition that the process itself had become wholly disproportionate.

That is what has damaged my confidence in the brand most significantly.

Luxury brands do not distinguish themselves purely through marketing, heritage, packaging or price. They distinguish themselves through the way they support customers when issues arise. In my experience, Creed fell well short of that standard. Rather than feeling supported by a luxury fragrance house, I felt I was being redirected elsewhere and left to fight the issue largely on my own.

The financial dispute has now been resolved, but my confidence in the brand has not been restored. What should have been a straightforward discussion regarding a premium product became a prolonged and unnecessarily difficult process that ultimately required public escalation, repeated complaints and bank involvement before it was concluded.

For a fragrance house operating at this price point, I expected significantly better ownership, customer care and support.

As a result of this experience, I will not be purchasing Creed products again, and I would encourage consumers spending significant sums on luxury fragrances to ensure they understand the protections available to them before making a purchase.

I recently purchased a fragrance gift from Creed Fragrances UK and was extremely disappointed with both the condition of the item and the way the issue was handled.

The order arrived with a broken sample inside the box, leaving shards of plastic throughout the packaging and contents. This made the item unsafe to handle and completely unsuitable to give as a gift.

I contacted customer services immediately and provided photos. While they did arrange replacement samples and advised that replacement packaging would be sent, this did not arrive in time for the intended occasion. As a result, I was unable to use the item and had to purchase an alternative gift at my own expense.

Despite explaining this clearly, and the fact the item was not fit for purpose as a gift, the company refused to offer a refund or replacement for the main item, as they could not confirm damage to the bottle itself. This was despite the fact I could not safely inspect it due to the broken plastic within the packaging.

Overall, very disappointing for a luxury brand. The issue was not handled with the level of care or customer service I would expect.

Update:
I have already been in direct contact with customer services over multiple emails, however the matter remains unresolved. Despite being advised that replacement packaging would be sent, this did not arrive in time and I was unable to give the item as a gift. I had to purchase an alternative at my own expense.

I would be happy to engage with a Customer Care Manager, but only if this leads to a different outcome than what has already been offered.

The service was fast and good customer service

First time ordering and fast delivery with DPD and love that I could choose samples at the checkout! Have been loving wearing my Eladaria!

Creed has drastically gone down hill over the last couple of years. My last purchase, which will be my last, is an absolutely shocking poor standard. The fragrance it self is good but lasts no more than an hour at best. Creed are charging the same price due to reputation yet producing very poor products. This has been happening for some time now. Used to the best out there, now probably on par with Brut. Please don't bother sending me a generic reply stating that I should take the bottle back if not satisfied as all you do is tell me there is nothing wrong with it. Done this 3 times already.

Amazing fragrances and excellent customer service 10/10 Nothing is too much !Thank you!

My husband, my son and I wear different Creed fragrances and we love them all. I have four different fragrances but Queen of Silk is the one that always is admired by other people, which is a lovely feeling to be complimented on it.
I had a small issue recently with an order (which always arrives beautifully packaged), which was resolved immediately by the customer service team, who were very generous and extremely kind.
I have nothing but praise for this company who have never let us down.
Thank you.

I have placed two orders with this place from Canada (for someone else who likes this line). Both times there was zero response once they charged my card. The second item I was away from home and had pre arranged for someone to pick up as I instructed, since I had already spoken to customer service about communicating with me around shipment and delivery dates since they hadn’t the first go-round. I called after a week and was informed the package had been delivered, and it sat in front of my empty house for days. Will never purchase this overpriced nonsense again. Abysmal service and mediocre product.

My wife and I have been using creed for 10 plus years. A recent bottle from duty free smells wrong. When I contacted customer service and explained this asking what next steps were as returning it wasn’t an option there email back was to contact duty free. When I have dealt with other “luxury” brands they don’t care where you bought it they want to fix it and give you the luxury experience. They also care about the brand and its reputation. The customer service i received was none of this and quite honestly like other reviews why would I bother now keep buying such an expensive bottle when there are plenty of replica smells at a fraction of the cost.

You would think they would want to make sure there wasn’t a bad batch or something rather than being so dismissive with a email fobbing you off.
I always believed the service would come with it. Clearly not.
When I replied with my thoughts do you think I even got a reply? Nope.

Disappointed and will find new fragrances in a saturated market !
Amazing what a poor interaction can do for a company.

Ps don’t bother reaching out it’s so fake after you’ve already been given the opportunity

Update

Look at the reply what a waste of time I already contacted customer services - that’s part of the complaint
Copy and paste trustpilot reply’s !!
If you mean it post a real complaints email

FURTHER UPDATE

Two weeks ago when creed replied I sent an email as requested on here as a test
No surprise they haven’t replied
These trust pilot responses are shallow and fake. It’s that bad copy and paste job they referenced Aventus which I didn’t, and wasn’t the fragrance in question 🤔
Bought better fragrances at Louis Vuitton since. They will exchange products no matter where you have bought them no questions asked
Use a proper premium brand

Vorsicht beim Kauf!
Ich habe über eine Google-Anzeige gezielt nach 'Wild Vetiver' gesucht, wurde aber durch eine fehlerhafte Verlinkung seitens Creed auf das Produkt 'Original Vetiver' geleitet. Trotz dieses eindeutigen Fehlers im Kampagnenmanagement des Shops zeigt sich der Kundensupport (Kayleigh) absolut unkulant und weigert sich, ein Rücksendelabel auszustellen.

Zudem wird auf der deutschen Website (.de-Domain) suggeriert, es handele sich um einen inländischen Versand. Erst nach dem Kauf erfährt man, dass Retouren auf eigene Kosten in ein Logistikzentrum nach Polen geschickt werden müssen. Für eine angebliche Luxusmarke ist dieser Service und die mangelnde Transparenz bezüglich der Rücksendekosten absolut enttäuschend. Ich musste den Fall nun über den Klarna-Käuferschutz klären. Keine Empfehlung!

"I had a fantastic experience with Creed UK customer care. Alona was extremely helpful and generous in helping me discover the new Amber Universe collection. It is rare to find such high-quality service these days. I’m so excited to receive my sample and start my journey with the House of Creed. Highly recommended!"