I've been a CREED connessieur since 2020. The service, product knowledge and personal style of the Madison Avenue, NYC boutique was impeccable. I always enjoyed the unique and intense aromas from Love... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Dear Customer Service, I have received my Creed perfume, but I was disappointed to see that the box is stained and damaged. For a product of this price and quality, I would have expected th... Ver mais
Bought Creed Aventus through a third party seller and was a bit concerned seeing a few moany reviews about the change in formula reducing quality etc. First impression for me is that it’s expensive, y... Ver mais
A empresa respondeu
Ordered the item from Creed's official website. To be honest, I would avoid Creed Aventus at all costs. I was shocked at how weak this fragrance was; it barely lasted an hour and smelled nothing like... Ver mais
Detalhes da empresa
Informações de contato
Mount Street 99, W1K, London, Reino Unido
- www.creedfragrances.co.uk
3,4
Bom
435 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer Service!
Customer service responded quickly as soon as I addressed the issue I am trying to figure out. Huge shoutout to DJ, Ashley, & Nathan at Creed for assisting me and for being so helpful!
28 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Gerardo,
Thank you for taking the time to share your experience.
We are delighted to hear that our Customer Care Team was able to assist you promptly and provide the support you needed. Your kind words will be shared with DJ, Ashley and Nathan, who will be pleased to know their assistance made such a positive impression.
Your comments are greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Creed Fragrances Customer Care Team
I received an empty package
I received an empty package, just the two samples
20 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Iustin,
We are sorry to learn that your order did not arrive as expected.
To allow us to investigate this matter further, please contact us via our Contact Us page, providing your order number and any relevant details. Our team will thoroughly review the matter and respond as soon as possible.
We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Creed Fragrances Customer Care Team
Creed is fantastic
Creed is by far, the best perfume brand out there. From the quality of the scents to the history of making perfumes to royalty and celebrities. Creed is my absolute favourite perfume brand, and of course their service is great.
22 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Christian,
Thank you for taking the time to share your kind words.
We are truly delighted to hear your appreciation for Creed. It is always especially rewarding to know that our creations continue to hold such a special place for you.
It is also wonderful to hear that you have been satisfied with the service you have received. Your feedback is sincerely appreciated and will be shared with our team.
We look forward to continuing to be part of your fragrance journey.
Kind regards,
Creed Fragrances Customer Care Team
It's another level...the closest you'll…
It's another level...the closest you'll ever get to feeling like a king
21 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Jon,
Thank you for sharing your kind words.
We are delighted to hear that you feel Creed offers such a distinguished experience. It is always rewarding to know that our fragrances resonate so deeply.
Your feedback is sincerely appreciated and will be shared with our team.
We look forward to continuing to welcome you to the House of Creed.
Kind regards,
Creed Fragrances Customer Care Team
Perfecto Me encanta mucho
Perfecto Me encanta mucho ! L-o recomand-o
21 de maio de 2026
Avaliação não solicitada
Creed Aventus is amazing .....i love…
Creed Aventus is amazing .....i love him ,thanks CREED
20 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Silvia,
Thank you for taking the time to share your kind words.
We are delighted to hear how much you are enjoying Aventus. It is always a pleasure to know it has made such a positive impression.
Should you ever require any assistance in the future, our team will always be pleased to help.
Kind regards,
Creed Fragrances Customer Care Team
Online shop is a nightmare
Ordered some samples for EUR 45 online. Delivery delayed. Informed the company on the homepage that I do not want delivery, you get a bot or a brainless person. Then delivery and I ask for refund instructions. Just more bots talking rubbish. one week of correspondence and the company would simply not provide return instructions. Ended up taking the box to a shop and returning it, no refund of course. NEVER AGAIN
20 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Fred,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the difficulties you have experienced and sincerely apologise for the inconvenience caused.
Our Customer Care team would greatly appreciate the opportunity to look into what happened and resolve this directly. Please contact us via the Contact Us page with your order details, and a member of the team will personally be in touch to assist you.
Your feedback is valued, and we hope to restore your confidence in the House of Creed.
Kind regards,
Creed Fragrances Customer Care Team
Horrible packaging
Horrible packaging, poor box material, for the price I was expecting a much stronger box, the bottle broke from poor packaging!.
19 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Gabriela,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the difficulties you have experienced and sincerely apologise for the inconvenience caused. This is certainly not the standard of service we aim to provide.
Our team would greatly appreciate the opportunity to look into what happened and resolve this directly. Please contact us via the Contact Us page with your order details, and a member of the team will personally be in touch to assist you.
Your feedback is valued, and we hope to restore your confidence in the House of Creed.
Kind regards,
Creed Fragrances Customer Care Team
Acabo de comprar un set de 5 muestras y…
Acabo de comprar un set de 5 muestras y 2 de regalo
A que decir que no duran nada el silver ni 10 minutos duro y no huele nada , aventus cologne que abra pasado 30 minutos y no huele nada ya , tenia buenas espectativas pero la duracion por lo costoso , no me da la chispa para decir compro el de 100 ml , es mi opinion
Envio rapido pero no 😆
Queria darme un gusto pero no , la duracion y olor bien pero 10 o 30 minutos osea no imposible
solo el aventus clasico imponente pero no me agrada el olor nose se siente algo amargo 😌🙌
45€ 😆😆
19 de maio de 2026
Avaliação não solicitada
Premium Brand
Awesome customer support.
Feels quite like a personalized experience.
Quick delivery and packaging.
Premium brand.
13 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello James,
Thank you for taking the time to share your experience.
We are delighted to hear that you enjoyed the service provided by our team, as well as the presentation and delivery of your order. Your kind feedback is truly appreciated and will be shared with the team.
Should you require any assistance in the future, our Customer Care Team will always be pleased to help.
Kind regards,
Creed Fragrances Customer Care Team
Great product packaged well arrived on…
Great product packaged well arrived on time happy with the perfume.
Thank you
13 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Wendy,
Thank you for taking the time to share your feedback.
We are delighted to hear that your order arrived promptly and that you were pleased with both the packaging and your fragrance purchase.
Your kind comments are greatly appreciated, and we hope you continue to enjoy your fragrance.
Kind regards,
Creed Fragrances Customer Care Team
Great scent but disappointing quality & customer service
I bought bottles of Creed Aventus over time and while the fragrance smells amazing, I've been really disappointed with evaporation issues from the bottles. For a premium - priced aftershave, you expect much better quality and longevity. What's made it worse is the customer service. I contacted Creed regarding the issue and either received what felt like a generic response or no proper reply at all. Very disappointing considering how expensive these products are.
14 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Cheryl,
Thank you for your feedback regarding Aventus and your experience with our Customer Care team.
We are sorry to learn of your disappointment regarding the concerns raised.
A member of our team is currently in contact with you and is assisting you directly as part of our ongoing review of your case.
We appreciate you taking the time to share your comments.
Kind regards,
Creed Fragrances Customer Care Team
very good perfumes
very good perfumes, a bit expensive but very qualitative.
13 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Arnaud,
Thank you for your feedback.
We are delighted to hear that you are enjoying your fragrances and appreciate your kind comments regarding their quality.
We hope you continue to enjoy your Creed collection and should you ever require any assistance in the future, our team will always be pleased to help.
Kind regards,
Creed Fragrances Customer Care Team
Resposta da Creed Fragrances
Hello David,
Thank you for taking the time to leave your review.
We are delighted to hear your feedback and truly appreciate your recommendation.
Kind regards,
Creed Fragrances Customer Care Team
Perfect Mother’s Day Gift – We Both Loved It
I bought the Queen of Silk 75ml perfume for my wife as a Mother’s Day gift, and she absolutely fell in love with it. The fragrance is elegant, luxurious, and long-lasting.
What made the experience even more special was the beautiful 3x10ml gift set that came with it, featuring some amazing perfumes that I personally really enjoyed. My wife later gave that set to me as a Father’s Day gift, so it turned into a lovely experience for both of us.
Everything from the packaging to the customer experience felt premium. A truly enjoyable purchase and definitely recommended for anyone looking for a special gift.
12 de maio de 2026
Avaliação não solicitada
Resposta da Creed Fragrances
Hello Mohsen,
Thank you for taking the time to share your experience.
We are delighted to hear that the gift was so well received and that both you and your wife were able to enjoy the fragrances included. It is always a pleasure to know our creations become part of such meaningful occasions.
We are also pleased that the presentation and overall experience met your expectations. Should you ever require any assistance in the future, our team will always be pleased to help.
Kind regards,
Creed Fragrances Customer Care Team
Ich bin Zeit Jahr zehnten Liebhaber von…
Ich bin Zeit Jahr zehnten Liebhaber von Creed Düfte und bin ein true Kunde von das House of Creed.
12 de maio de 2026
Avaliação não solicitada
Désastreux achat effectué sur le site officiel… .
Qualité en chute libre et mépris total du client
C’est un triste constat : la maison Creed n’est plus à la hauteur de son prestige. J'ai acheté un flacon sur leur site officiel et j'ai reçu un parfum de très mauvaise qualité, une mouture totalement ratée. C’est une honte pour un produit à ce prix.
Le plus désolant, c'est leur indifférence totale. Ils se fichent de savoir si le produit est bon ou non, tant qu'il est vendu. J'ai envoyé de nombreux mails, j'ai des captures d'écran de leurs promesses sur le chatbot, mais rien ne bouge. Ils vous baladent sans aucune intention de résoudre le problème malgré les preuves.
C’est une expérience désastreuse et je ferai le nécessaire pour en faire part autour de moi. Une marque qui ne garantit plus la qualité de ses flacons et méprise ses clients à ce point est une marque à fuir.
1 de outubro de 2025
Avaliação não solicitada
Terrible customer service
Terrible customer service
I love creed fragrances and therefore invested in 3 of their atomisers. So I can travel with a selection of their fragrances i have in my collection when away. However I was rather disapointed on my last trip away as the magnetic ring had come away from the cap of one of the atomisers.
I contacted them via email (28 april) and was advised to return it to where I purchased it together with the receipt. I replied that I live in North Devon and I made the purchase in London whilst visiting around 18 months ago. Additionally I did not think that I would need to retain my receipt for an item like this. I have send pictures of the faulty item as well as a copy of my statement showing the purchase of the item (£55) from creed shop in London. Their reply was they "have sent the info to the relevent team for review and assement and will get back to me" this was on the 1 may and now we are on the 11 may and ive heard nothing. Not what I expected from such a prestigious brand with Royal approval
UPDATE
Received an email today telling me to sort out my issue with the creed shop in Covent Garden (209 miles away). They are unwilling to help another way.
Not prestigious at all. I will swith to dupes now
1 de maio de 2026
Avaliação não solicitada
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