Crewroom Avaliações 

223
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought a Hi-Viz Gilet last year. Exactly what I was looking for to use both in a boat and on the bike. Excellent quality, correct sizing, delivered on time. I also found the telephone advice when buyi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas desportivas
  2. Loja de Roupas
  3. Loja de roupas esportivas

Escrito pela empresa

Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

223 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(223)

27 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Love these!

I have several in this material, so soft and perfect for rowing in

1 de fevereiro de 2023
logotipo da Crewroom

Resposta da Crewroom

Thank you so much for leaving such a positive review. We are glad you are enjoying your purchase.

Avaliado com 1 de um total de 5 estrelas

Disappointed customer

I ordered a sale item as a belated Xmas present, (beanie hat), the system saying there were 3 items in stock. I was later informed that actually the item was not in stock there was a problem with the system but I could choose a different colour? By the time I had seen the email, all other colours were also out of stock?

28 de dezembro de 2022
Avaliado com 5 de um total de 5 estrelas

Excellent Products and Service

I am really happy with the rowing clothes I bought here. They are great quality and have improved my rowing experience. The customer service was also excellent. I will definitely be shopping with you again. Thank you!

29 de dezembro de 2022
logotipo da Crewroom

Resposta da Crewroom

Thanks for leaving such a lovely review. Feedback always helps us to improve our customer service so it's great to hear not only our your purchases improving your rowing experience but you had a good experience shopping with us. Happy rowing!

Avaliado com 5 de um total de 5 estrelas

Unisuit Quality is Superior

Love the stitching, fit, and material. The heat pressed tag and logos make it so much more comfortable. Though I do wish there were more color options for the Ultimate Unisuit without getting custom ones.

1 de dezembro de 2022
Avaliado com 2 de um total de 5 estrelas

Ordered a week ago

Ordered a week ago, have heard nothing from the company having sent two emails immediately after order. No idea when goods are arriving and no feedback on query. Frustrating.

24 de novembro de 2022
Avaliado com 4 de um total de 5 estrelas

Kit looks fine

Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size chart would be useful, as everything is quite long (for a 5'10" male)!

31 de outubro de 2022
Avaliado com 5 de um total de 5 estrelas

Excellent rowing leggings

Size Guide was excellent for fit. I was delighted that they are long enough in the body, where most leggings are not (on me) especially for rowing on the water or in the cold shed on the ergos. They feel great and the winter ones are super snug!! Looking forward to getting back on the water soon in my new gear!

26 de setembro de 2022
Avaliado com 1 de um total de 5 estrelas

I do not recommend buying direct from…

I do not recommend buying direct from Crewroom.

Worst customer service I have received in years. Crewroom will not take responsibility for their orders. Instead they hide behind Royal Mails’s terms and conditions, to avoid replacing goods or issuing a refund promptly.

This is a real shame. I have previously bought their great products on Amazon but decided to buy direct from Crewroom this time. Big mistake.

Several phone calls and an email later they are unwilling to do anything about my order, which has been lost in the post, until they first get their insurance-claim money from Royal Mail. This means I am without goods or refund and waiting for Royal Mail to reimburse Crewroom, before Crewroom will consider refunding me or sending me replacement goods. Crewroom is unable to tell me exactly how long this process is likely to take, instead they hide behind Royal Mail’s terms and conditions. I did not do business with Royal Mail, I did business with Crewroom.

If you must buy Crewroom products, buy them from Amazon. Then if something does go wrong, you have access to customer service that can actually resolve issues.

Real shame, as I don’t believe you can not buy personalised team kits from Amazon. But glad that I tested Crewroom with a personal order, before engaging with them further.

27 de setembro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor quality item

Crewroom have delivered excellent customer service before which is why we chose them for repeat custom. The order arrived quickly.
But on this occasion, the top was poor quality and after one use, has multiple pulled cords which is not as hard wearing as I would expect.

5 de setembro de 2022

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