Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)
A empresa respondeu
Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... Ver mais
A empresa respondeu
Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... Ver mais
Bought a Hi-Viz Gilet last year. Exactly what I was looking for to use both in a boat and on the bike. Excellent quality, correct sizing, delivered on time. I also found the telephone advice when buyi... Ver mais
A empresa respondeu
Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.
Crewroom HQ, Embankment Studios Putney, SW15 1LB, London, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service would like to see some more colourful designs
I ordered two pairs of shorts and they arrived much faster to the US than I had expected. The product is great, fits well, has useful features, and customer service is amazing.
I have leggings from these guys before, which I love. But these were so thin the fabric ripped when I put them on (and not in a too fat burst seam way) and it was a fight to get a refund, with rude customer service without. My winter rowing leggings remain one of my go to leggings, but wouldn't buy from them again
I LOVE LOVE LOVE Crewroom apparel and my recent order, once it arrived, did not disappoint. I also have to give kudos to the new Crewroom ops manager for dealing with a shipping snafoo (the order was marked as fulfilled but didn't actually get shipped out so for 7-10 days I was waiting for the tracking to update to show it being shipped and then started emailing; got an initial helpful response but the problem wasn't fixed) on, literally, her first or second day on the job. Four days later, my items arrived.
Ordered a rowing jacket for my dad and he loves it. It arrived quickly and well packaged and is true to size.
Great fast services , rowing shorts are comfortable . Love them would but again
My gift vouchers arrived very promptly and the voucher card looked well designed.. Great present for my god daughter
The Winter Fuel Legging (Women's)
SKU: CR0470W-B-XS
Bought a pair in late Dec from a local running shop - main draw was the number of slide in and zip pockets on the trouser.
Unfortunately, within a couple of wears the seem on the crotch was coming away. Decided just to keep on using them, as didn’t seem to be causing an issue. However within another few wears the stitching on the front zip on the right leg was also coming away, eventually leaving the zip hanging out of its set in pocket.
I contacted the seller who were very helpful and exchanged the pair for another. I thought I’d give them another go, as the leggings themselves are so comfortable.
However having owned the new legging for about a month, the same issue is now occurring on the front zip. Im pretty careful putting them on, as clearly where the zip is there is a vulnerability. Wondering if the location of this zip is causing the problem?!
Tbh I’m just going to keep this pair now, as they’re so comfy and I do love the style of them and handy bits on them, but probably won’t be buying from this brand again, due to the 2x quality issues experienced
Upgraded to 4 stars - see original post below. I’ve now been contacted via email & consider my issue solved. I’ve given 4 stars as it took a while to get this resolved & had to perceiver.
- Lovely item. Costly at £75 RRP. Arrived the day before my event with a fault on the seam, emailed the same day to explain, chased twice over the week. Wore the top to my event as planned. After no response rang them a week later. No offer of any sort as the top had been worn. Really disappointed that no goodwill gesture was offered on an item as costly as this. After sales service is seriously lacking.
As ever, my order arrived very quickly and the whole process was efficient. I love the North West Hoodies and I bought another one - usual high quality and I love the pockets and the debit card pocket on the arm. Perfect for cycling, walking, running and lounging. My best friend and God-Daughter are big fans too as we all wear them!
I absolutely love the softness and the quality of all the crewroom products. I am seriously brand loyal to them. I bought some shorts which feel great and look great - the ONLY downside is that they roll up when used which is the one thing I was hoping to avoid when buying shorts.
Excellent service delivering an excellent product! Fast delivery of a sale item and just what I wanted. Well made item which fits well - sizing good. Thank you.
Great price. Such great quality. Even after a few washes, you can tell the stretch isn't going to give out. Quick despatch.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.