I needed to change my flight at the last minute, and Kimberley did it quickly and efficiently; within 1 hr, everything was changed successfully. Whenever I've had a problem in the past, CruiseNation h... Ver mais
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Veja o que dizem as avaliações
Great customer service from Jemma. Unfortunately a flight got cancelled (nothing to do with Cruise Nation) and Jemma quickly and efficiently came up with several solutions for us. Even though it was... Ver mais
A empresa respondeu
Brilliant 5 star service! Booked our cruise to Alaska with Scott M at Cruise Nation. He knew exactly want we wanted (better than ourselves) and sorted everything. So professional, so quick and made su... Ver mais
A empresa respondeu
After a nightmare trying to book a transfer with NCL directly, Janine stepped in and sorted out our problems very quickly and efficiently. We're very grateful for her help.
Detalhes da empresa
Escrito pela empresa
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Informações de contato
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Reino Unido
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 65% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful customer care assistant
Very helpful customer care assistant, Olivia. We needed to amend our booking to extend our return by 1 week. This was dealt with very professionally. Thank you.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia was able to assist you with your booking amendment so professionally. We’ll be sure to share your comments with Olivia and the wider team, who work hard every day to deliver great service.
I had been looking for a Virgin cruise…
I had been looking for a Virgin cruise on the interner.
I came across Cruise Nation.
What a treat to deal with someone professional 👌
What can I say Scott Martin is amazing he sorted out a great deal with Virgin.
I have done nearly 70 cruises I wish I had met Scott years ago.
Look no further speak too Cruise Nation ask for Scott Martin.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you so much for your fantastic feedback. We’re delighted to hear that Scott was able to arrange a great deal for you and that you enjoyed such a positive booking experience. It’s wonderful to receive such praise, especially from such an experienced cruiser! We’ll be sure to share your very kind words with Scott and the wider team, who work hard every day to deliver great service. We appreciate your recommendation and look forward to assisting you again in the future.
Excellent service
Excellent service. Staff are very helpful and accommodating in sorting out any queries. They also provide a prompt response .
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your kind feedback! We’re delighted to hear you found our team helpful and responsive when assisting with your queries. We’ll be sure to share your comments with our staff, who work hard every day to deliver great service.
Fabulous response times by Jemma and so…
Fabulous response times by Jemma and so easy to deal with.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your lovely feedback! We’re delighted to hear that Jemma provided such prompt and efficient service. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Laura
Laura has taken over my holiday from another person who has left your employment, she quickly got an understanding of what I needed and dealt with it very efficiently.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for sharing your experience. We are pleased to hear that Laura was able to quickly understand your requirements and manage your holiday efficiently.
We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Amendment to booking
Have used Cruise nation several times and always had a great experience. This time a special thanks to Laura who helped me to add an additional passenger to our latest cruise. She went above and beyond. Many thanks for sorting.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your continued support and for taking the time to share your experience. We’re delighted to hear you’ve consistently had great service with us, and that Laura was able to assist you with your recent amendment. We’ll be sure to pass on your kind words to Laura and the wider team, who work hard every day to deliver great service.
Ryanair - cancelled our flight
Laura was our link on this occasion with Cruisenation
We had our flight cancelled - thought it was going to be a nightmare getting it changed etc - NO!
We called Cruisenation - spoke with Laura and we were sorted:
New flight
Hotel stay - due to the cancellation the next convenient flight was the following day - was arranged at a great price
I’m not easily impressed - on this occasion I was very much
Thanks Laura for your help and assistance- we really appreciate it
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for sharing your experience. We are pleased to hear that Laura was able to assist you promptly and efficiently during what could have been a difficult situation.
We always ensure that feedback of this nature is passed on to our team, who work hard to deliver excellence, and it is wonderful to know that her efforts made such a positive impact.
Your comments are greatly appreciated, and we will be sure to recognise Laura for her support.
Resposta da Cruise Nation
Thank you for the lovely review ! We're glad we were able to assist
Great assistance from Jemma who dealt…
Great assistance from Jemma who dealt with all areas of needs
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Jemma was helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
The rep Olivia was knowledgable and…
The rep Olivia was knowledgable and prompt to deal with my request. Also very plesant
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Olivia was helpful & knowledgeable. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Dining time changed easily.
Jemma changed my dining time as requested without any problems, very quickly. A great service!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Jemma was helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Great experience throughout!
From our initial booking enquiry with Shirley everything has been excellent. We were looking at last minute options for our first cruise and Shirley found a great deal sailing from Miami on MSC World America with a hotel stay in the city for 3 days beforehand. While on board we got the opportunity to add on an extra week’s cruise and we couldn’t have asked for more help to sort out flights to make it all work. Shirley picked up our email request and got onto it and we then spoke to Jemma on the phone who followed up to tell us what was possible and then Laura finalised all the flight changes for us. All have been very helpful and personable, I would definitely recommend Cruise Nation based on our great experience.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you so much for taking the time to share such a lovely review. We’re thrilled to hear that your first cruise experience was such a positive one and that everything came together so smoothly, even with last-minute plans and changes along the way.
Shirley, Jemma and Laura will be delighted to know their help made a real difference, from finding the perfect cruise and hotel stay to sorting out the additional week and flight changes while you were already on board.
Thank you for choosing Cruise Nation and for your recommendation — we hope to help plan many more amazing trips for you in the future!
Easy change over and quick response
Easy change over and quick response. Olivia was very helpful in sorting out our queries
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Olivia was helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Excellent service from Olivia
Olivia was excellent to deal with…..so helpful and friendly.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Olivia was friendly and helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Great customer service.
Great customer service.
Especially Jemma who really helped immensely with e-mails very prompt.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Jemma was able to help so promptly. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Olivia was very helpful and provided me…
Olivia was very helpful and provided me with different flight options to suit my travel experience
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear Olivia was able to offer flight options that suited your travel needs. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Very rapid and efficient reply
Very rapid and efficient reply by jemma at cruise nation
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Kimberley has been more than amazing
Kimberley has been more than amazing. Very easy to speak to and helped advise on options even sharing her experiences which made the interaction more personable. Can't rate her highly enough
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Olivia came to the rescue
The phone was answered very quickly when I was forwarded to the right department.
Olivia was extremely helpful she was prepared to go the extra mile to help with the problem caused by Aer Lingus who were changing the flights we were booked on. She returned my call as promised with the new schedule and alternatives. Thank you so much Olivia you helped ease the stress of it all. I wish there were more Olivia’s in the world problems would be so much easier to solve. She is a credit to Cruisenation.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you so much for your lovely review, Susan. We’re delighted Olivia was able to assist you and help ease the stress. We’ll be sure to share your kind feedback with her and the team.
Yet another great member of the CN…
Yet another great member of the CN team. Answered politely and understandingly a whole range of questions, summarised answers and mailed me back. 5* service
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for the wonderful review ! We do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
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