Great customer service from Jemma. Unfortunately a flight got cancelled (nothing to do with Cruise Nation) and Jemma quickly and efficiently came up with several solutions for us. Even though it was... Ver mais
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Veja o que dizem as avaliações
Brilliant 5 star service! Booked our cruise to Alaska with Scott M at Cruise Nation. He knew exactly want we wanted (better than ourselves) and sorted everything. So professional, so quick and made su... Ver mais
Asked about the possibility of changing flights as part of my cruise & stay package. Kimberley from Cruise Nation Customer Services was extremely responsive, came back with a very competitive quote an... Ver mais
This is the second holiday I have bokked with Cruise Nation during the last 12 months and the price has been fantastic coupled with brilliant customer service from Kimberley and Scott...you have a cus... Ver mais
Detalhes da empresa
Escrito pela empresa
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Informações de contato
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Reino Unido
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 65% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A very good experience
I recently booked a cruise through cruise nation and I couldn’t fault the experience. Scott was friendly, professional and made the whole process very easy.
18 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that you had such a positive booking experience and that Scott made the process easy, friendly and professional. We’ll be sure to share your lovely comments with Scott and the wider team, who work hard every day to deliver great service.
After problems with our flights through…
After problems with our flights through Abu Dhabi Kimberly and the flight team went to great lengths to sort alternative flights for us. We have gone from a cancelled trip to looking forward to an amazing holiday thanks to Kimberley. Outstanding customer service.
13 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re sorry to hear that your travel plans were initially affected, but we’re delighted that Kimberley and our flights team were able to step in and arrange suitable alternatives for you.
It’s great to know that what started as a stressful situation has turned back into something to look forward to. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver outstanding service.
Offered perfect holiday
7 days at Universal Orlando and 7 day Cruise around the Caribbean was a perfect holiday for us. Flights, accommodation and cruise were great with no issues. Would use Cruisenation again.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that your cruise and stay holiday was perfect for you and that everything ran smoothly from flights to accommodation and your cruise.
We truly appreciate your support and recommendation, and we look forward to helping you plan your next holiday.
Very Helpful and friendly service.
Jemma was very helpful and friendly,our query was resolved.
10 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was knowledgeable and extremely helpful. We’ll be sure to share your comments with Jemma and the wider team, who work hard every day to deliver great service.
Jemma was very knowledgable and…
Jemma was very knowledgable and extremely helpful.
10 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was knowledgeable and extremely helpful. We’ll be sure to share your comments with Jemma and the wider team, who work hard every day to deliver great service.
Conflict in the Gulf - return flight cancellation
As a result of the recent conflict in the Gulf, our return flight was cancelled. Initially, the airline was not offering any support or rerouting of flights, and as a result, we were stranded in Hong Kong. During this extraordinary time, Kimberely, at Cruise Nation, worked tiredlessy to look after our safety and wellbeing. She made us feel that we were her priority, and it was a real comfort to know that we had someone back in the UK fighting our corner. I can't imagine the amount of time and effort she had to put in to secure our flight home, but she somehow worked her magic. A big thank you to Kimberely and other Cruise Nation staff who supported us during this extraordinary period, and helped us get back home - it was very much appreciated!
9 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to share your experience. We’re very sorry that your travel plans were disrupted due to the recent situation in the Gulf, but we’re delighted to hear that Kimberley was able to support you during such a difficult and uncertain time.
Situations like this can be incredibly stressful, so it’s wonderful to know Kimberley was able to provide reassurance and work hard to help arrange your journey home. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
We truly appreciate your feedback and are very pleased you are now safely home.
Virgin Voyage cruise amendment to booking
I booked a Virgin Voyage cruise with cruise nation for myself and three colleagues. When booking we were given 2 cabins on deck 8 and after reviewing the cabins we wanted to change decks. Therefore, started to be in contact with Kimberley at booking management via email. She was very polite and helpful with dealing with my request through emails in which I believe we had a good outcome on upgrading the cabins to deck 11.
To a point where I would be happy to communicate with Kimberley again, which I have about booking another cruise early next year.
9 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for taking the time to share your experience. We’re very sorry that your travel plans were disrupted due to the recent situation in the Gulf, but we’re pleased to hear that Kimberley was able to support you during such a difficult and uncertain time.
Ensuring our customers feel supported and looked after during unexpected situations is extremely important to us, and it’s wonderful to know Kimberley was able to provide reassurance and assist in arranging your journey home. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
Thank you Kimberley
During such a stressful time Kimberly managed to reassure us and reroute our flights due to the current Middle East situation. She was calm and most helpful considering she has had to deal with a lot of anxious customers at such a difficult time over the week. I have used Cruisenation for many years now and would not really consider using another cruise company. The staff are always pleasant and helpful. Kimberly really took charge of the situation and made sure we would not lose our holiday. We are most grateful to her for her effort Thanks again Kimberly. .
7 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re delighted to hear that Kimberley was able to provide reassurance and support during what must have been a very stressful situation. It’s great to know she was able to assist with rerouting your flights and help ensure your holiday could continue. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
Jemma replied with my query virtually…
Jemma replied with my query virtually straight away via email. Very impressive 👏
6 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma responded so quickly and was able to assist with your query. We’ll be sure to share your comments with Jemma and the wider team, who work hard every day to deliver great service.
After contacting Kimberley/Cruisenation…
After contacting Kimberley/Cruisenation on numerous occasions each issue has been handled patiently. courteously and professionally.
2 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for the wonderful review !
Excellent customer service
After a fabulous cruise/stay holiday, we found ourselves unable to fly home due to the war affecting the Middle East.
We spoke to Kimberley from cruise nation who assured us she would get us sorted and ring us back .
She was as good as her word and has rebooked us on flights and booked our accommodation for 4 more nights.
We all felt reassured after speaking to her and are happy with the way the situation has been dealt with considering the changing situation that is currently happening.
5 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your wonderful feedback. While we’re sorry your travel plans were affected by the situation in the Middle East, we’re delighted to hear that Kimberley was able to support you and provide reassurance during what must have been a very stressful time. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you have a safe journey home.
Dubai Stay and Cruise.
We were booked to go to Dubai on 12 March and sail on MSC Euribia on 14 March. Both the flights (by Emirates) and the cruise (by MSC) have now been cancelled due to the ongoing conflict in the area and have stated that full refunds are available. However, I booked this as a package and am being told by Cruisenation that they will not provide a refund but only offer a credit against another cruise. Due to booking under a package I should have the strongest legal rights for a full refund. This company is ABTA and ATOL protected.
Update. I have now received a full refund. Thank you so much CRUISENATION. It was a horrible situation.
I will definitely use you again.
4 de março de 2026
Avaliação não solicitada
Resposta da Cruise Nation
We’re very sorry for the disruption caused to your Dubai cruise and stay holiday following the cancellations due to the ongoing situation in the region. We completely understand how frustrating and disappointing this must have been.
Since your review, I can see our support team has been in touch and & have confirmed that a full refund has now been actioned and is currently being processed by our refunds team.
If you would like to check the status of your refund, please contact refunds@cruisenation.com, where a member of the team will be happy to assist and provide an update.
We sincerely apologise for the inconvenience caused and appreciate your patience while this was being resolved.
Olivia great customer service
Once I had been contacted by the person Olivia who could sort out my problem with the outbound flight the service I received was exceptional.
Olivia was very professional and clearly understood my issues and resolved it to my satisfaction within 24hrs.Thanks Olivia
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia was able to resolve your outbound flight issue so quickly and professionally. We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard every day to deliver great service.
I emailed yesterday regarding looking…
I emailed yesterday regarding looking at prices to upgrade our flights for our trip.
Kimberley (customer services) got right back to me really quick, she was very lovely and helpful gave me a great deal/prices, So I have now booked an upgrade, making my holiday even better
Shout out to Kimberley : ) Thank you.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Kimberley responded so quickly and was able to secure a great upgrade option for you. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope the upgrade makes your holiday even more special!
Great customer service!
Laura was very helpful indeed! She was very patient and took time to go through alternative hotel accommodation.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Laura was able to assist you so patiently and help you explore alternative hotel options. We’ll be sure to share your lovely comments with Laura and the wider team, who work hard every day to deliver great service.
Online Paymant issue ... quickly resolved.
Had an issue with online payment, (payment taken but no actual booking).
However ... quickly resolved by the Cruise Nation team, who were helpful, responsive and professional.
Thanks Jemma. :)
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your feedback. We’re sorry to hear you experienced an issue with the online payment, but we’re pleased to know it was resolved quickly by the team. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Our MSC cruise was cancelled at very…
Our MSC cruise was cancelled at very short notice 14th Jan before our planned departure on Feb 13th
As MSC redeplyoyed our ship .
We still have not had our refund and very little communication from Cruise Nation . MSC an informed me that the refund should come direct from CruiseNation .
Terrible customer service .
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
We’re very sorry to hear of your frustration following the cancellation of your MSC cruise. We completely understand how disappointing and concerning this situation must have been.
Due to the cruise line’s short-notice cancellation, we needed to work across several departments and with the supplier directly to ensure the refund was processed correctly.
We are pleased to confirm that your refund has now been processed and should be with you shortly.
If you require any further assistance regarding your refund, please contact our dedicated team at refunds@cruisenation.com, who will be happy to help.
We sincerely apologise for the delay and any lack of communication you experienced — this is not the level of service we aim to provide, and your feedback is being taken seriously.
Accommodation query
We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were resolved within a few days, including contacting our cruise line and a hotel in Italy. Jemma was extremely helpful and efficient.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to assist with your queries and keep you fully informed throughout, ensuring everything was resolved efficiently. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver great service.
I ask many questions about my booked…
I ask many questions about my booked cruise trip , Cruise Nation reply me very soon with details.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for the wonderful review !
Thanks
Jemma was really helpful and quick to reply.
It was lovely to deal with a person straight away rather than a bot
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cruise Nation
Thank you for the wonderful review !
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