CUEBOTS Avaliações 

131
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

less than 2 weeks after order. I am surprised and wish that I could have had one before getting expensive cues! I am playing great with this cheap cue. plays as well or better than my Joss West. think... Ver mais

Avaliado com 5 de um total de 5 estrelas

Super Service. Sichere Zahlung per PayPal. Bestellung wurde gleich bestätigt und Versand erfolgte super schnell. Nachricht mit Daten zur Paketverfolgung kam umgehend. Eine Kleinigkeit, die nicht gl... Ver mais

Avaliado com 4 de um total de 5 estrelas

Cue plays better than expected for the price. The only issue is lack of timeframe when customizing.

Avaliado com 3 de um total de 5 estrelas

tryed to return cue and it is very hard for me going to get my money back through pay pal and will leave bad ratings for cue bots.went to the office in Sheriden wy only a front and mailing office.

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos para Sinuca

Escrito pela empresa

Cuebots is a pioneering platform specializing in next-generation billiard cues made entirely from premium carbon fiber, integrated with proprietary core technology to deliver exceptional performance, maximum durability, and absolute stability under all conditions. Guided by the philosophy “Made by players. For players.”, Cuebots places the player experience at the heart of every innovation. Every cue is meticulously engineered to deliver the ultimate sense of control, precision, and confidence — from aspiring beginners to elite professionals. Beyond crafting cues, Cuebots defines a new standard in modern billiards — the perfect harmony of advanced materials, refined design, and timeless value.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

131 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(131)

131 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Web site is difficult and does not…

Web site is difficult and does not express clarity. It should be made double apparent for the first time user that it’s possible to just order half a stick. Often websites direct a person to think about what else may be desired or needed with a choice of an item. Ex. I ordered a cue but not a butt. When it arrived I realized my mistake and reached out to an email. A phone number would have been appreciated. No one responded, so I tried to order a butt. Then another cue arrived. At this point I reached out again via email. I did finally receive an email stating that I needed to either order butts from Vietnam and wait two to three weeks or pick a set . I picked a set and sent images as I was asked and never heard back. I complained and did hear back from another person, but neither did what I asked and that was to take a personal interest and help me figure out what I wanted based on what you have and my level of play. I still have two cues that I don’t think are very different from each other and no butt. Not to mention I have no idea what I have in terms of the tips level of hardness. I asked that a couple of times as well. I’d like to know how to return these items for a refund .

6 de maio de 2026
logotipo da CUEBOTS

Resposta da CUEBOTS

Hi Mickey,

Thank you for your feedback, and we're sorry for the frustration you've experienced.

After reviewing your case, it appears that the items ordered were cue shafts only rather than complete cues. We understand how this could be confusing, especially for newer players, and we appreciate you bringing this to our attention.

We also found that our last email regarding exchange options was sent on May 18th, but it appears you may not have received it. We apologize for the communication gap.

We're still happy to help resolve the situation. We have previously offered options to exchange the shafts for complete cues or to provide matching cue butts to complete the setup, and our team would be glad to continue assisting you with either solution.

Please contact us at cs@cuebots.com, and we will personally review your case and help find the best resolution.

Thank you again for your feedback. It helps us improve both our website experience and customer support process.

CUEBOTS Support Team

Avaliado com 2 de um total de 5 estrelas

You guys sent me the wrong cue

You guys sent me the wrong cue...it was the correct style design but yall didn't send me the correct dimensions. I clicked on 11.8mm shaft and 3/8x10 joint. Y'all sent me the standard promo dimensions from the website. I like to keep all of my cues with the same dimensions so I can interchange the shafts and now i have a black sheep that I can't do anything with.

1 de maio de 2026
logotipo da CUEBOTS

Resposta da CUEBOTS

Hi Alexander,
We apologize for the confusion regarding your order. Could you please check your email inbox? We’ve already reached out with instructions to help resolve the issue and arrange a suitable solution for you.

Please let us know once you’ve reviewed the email, and we’ll continue assisting you from there.

CUEBOTS Support Team

Avaliado com 3 de um total de 5 estrelas

Cue is fine but customer service isn’t

The cue is fine but the slow and step filled customer service made this a difficult purchase. Being that the company is not in the US, has no phone number you can call, or chat customer service available it makes for difficult communication and resolution of issues.

22 de abril de 2026
logotipo da CUEBOTS

Resposta da CUEBOTS

Hi John,

Thank you for your honest feedback. We’re glad to hear you’re happy with the cue itself, but we’re sorry the overall service experience did not meet your expectations.

As an international company, we currently provide support mainly through email, and we understand that this can sometimes feel slower or less convenient compared to local phone support. We’re actively working on improving our response time and customer communication to make the process smoother for our customers in the US and worldwide.

We truly appreciate your patience, and the time you took to share this feedback with us. Comments like yours help us identify where we need to improve, and we hope we’ll have the opportunity to provide you with a much better experience in the future.

CUEBOTS Support Team

Avaliado com 5 de um total de 5 estrelas

Is my first carbon fiber

Is my first carbon fiber, pool cue enjoy playing with it my friends tell me I look relaxed with it extraordinary better spin control. Great job on the tip. Better control of the Cue ball thanks for the great service. Will recommend your company for sure.

25 de abril de 2026

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