less than 2 weeks after order. I am surprised and wish that I could have had one before getting expensive cues! I am playing great with this cheap cue. plays as well or better than my Joss West. think... Ver mais
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Veja o que dizem as avaliações
Super Service. Sichere Zahlung per PayPal. Bestellung wurde gleich bestätigt und Versand erfolgte super schnell. Nachricht mit Daten zur Paketverfolgung kam umgehend. Eine Kleinigkeit, die nicht gl... Ver mais
Cue plays better than expected for the price. The only issue is lack of timeframe when customizing.
tryed to return cue and it is very hard for me going to get my money back through pay pal and will leave bad ratings for cue bots.went to the office in Sheriden wy only a front and mailing office.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Cuebots is a pioneering platform specializing in next-generation billiard cues made entirely from premium carbon fiber, integrated with proprietary core technology to deliver exceptional performance, maximum durability, and absolute stability under all conditions. Guided by the philosophy “Made by players. For players.”, Cuebots places the player experience at the heart of every innovation. Every cue is meticulously engineered to deliver the ultimate sense of control, precision, and confidence — from aspiring beginners to elite professionals. Beyond crafting cues, Cuebots defines a new standard in modern billiards — the perfect harmony of advanced materials, refined design, and timeless value.
Informações de contato
N03-T1 Spring Tower, Gold Season, 47 Nguyen Tuan Street, Thanh Xuan Ward, 100000, Hanoi, Vietnã
- cs@cuebots.com
- www.cuebots.com
4,3
Excelente
131 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
quick delivery and great product
30 de janeiro de 2026
Ordered a ZLUK Butt with a 3/8 x 14…Order# CUEBOTS1245
Ordered a ZLUK Butt with a 3/8 x 14 joint, Received my order today and it came with the wrong joint size. I have contacted customer service and it was very successful. Problem was corrected and had a excellent experience dealing with their reps. Thank you very much for your help Cuebots CS.
13 de fevereiro de 2026
Avaliação não solicitada
I was told about your company from a…
I was told about your company from a friend. I was please to see how fast the turn around time was from when I ordered and when I received what I ordered.
Impressed!
21 de janeiro de 2026
I love the cue set, but…
I love the cue set, however, the butt has a part where the paint is chipped and it’s getting bigger. It’s the size of a pea now and I’m almost afraid to use it anymore. Is there anything that could be done on your behalf?
26 de janeiro de 2026
Resposta da CUEBOTS
Dear Jimi,
Thank you so much for bringing this to our attention. We’re sorry to hear about the condition of the cue butt, and we completely understand your concern.
Could you please contact our support team and share a few close-up photos of the affected area? Once we receive the details, we’ll be happy to review the case and provide the most appropriate solution for you.
Your satisfaction is very important to us, and we’ll do our best to make this right.
Kind regards,
CUEBOTS Support Team
The Rhino shaft was perfect
The Rhino shaft was perfect.
The free gift didn’t come or wasn’t careful packet to be found. I looked and found no free gift.
19 de janeiro de 2026
Resposta da CUEBOTS
Hello Cliff,
Thank you for your feedback, and we’re very glad to hear that you’re happy with the Rhino shaft.
Regarding the free gift, our packing records show that the tip was included in the shipment, so it must have been lost during transit. That said, we completely understand your concern, and our support team has already reached out to you with an offer to send a replacement at no cost.
Please kindly check your messages and let us know your preferred shipping details so we can arrange the replacement for you as soon as possible.
We truly appreciate your support and hope you enjoy your new shaft.
Best regards,
CUEBOTS Support Team
Resposta da CUEBOTS
Thank you so much for your kind words! We truly appreciate your support and are very happy to hear that you’re satisfied with both the service and the product. Enjoy your cue, and feel free to reach out anytime.
CUEBOTS Support Team
Rozczarowanie
Kupiłem butt do moich szczytówek jflowers. Niestety nie pasuje średnica gdyż ma 21,5 mm a moje szczytówki 21,4 mm. Napisałem do nich że chce zwrócić butt. W odpowiedzi napisali że nie mogę zwrócić gdyż kupiłem sam butt I był zrobiony pod indywidualne zamówienie. Jak chce to mogę dokupić ich szczytówki. Hehehe. I teraz uwaga !!! Nie po to kupuje sam butt żeby teraz dokupować jeszcze ich szczytówki. Butt nie pasuje i nie mogę go zwrócić gdyż taka jest polityka firmy
16 de janeiro de 2026
Resposta da CUEBOTS
Hello Piotr,
Thank you for sharing your feedback. We understand your frustration and would like to clarify a few points to avoid any misunderstanding.
The collar diameter of our cue butt is clearly stated in the product specifications as 21.5 mm. Your other brand's shaft has a 21.4 mm collar diameter, which unfortunately makes them incompatible. This is not a defect, but a difference in technical standards between brands.
Please note that this cue butt was made to order — we only manufacture the cue butt after the customer places an order. For this reason, and in line with our policy, made-to-order items are not eligible for return.
That said, we do understand the situation, which is why we offered the option to purchase compatible shafts so the cue can be used as intended. We’re always happy to help find a practical solution where possible.
If you’d like to continue the discussion or need further clarification, please feel free to contact us directly — we genuinely want to help.
CUEBOTS Customer Support Team.
Very responsive fast shipping
Very responsive fast shipping. Well worth ordering from great experience
16 de janeiro de 2026
Resposta da CUEBOTS
Thank you for your great feedback! We’re glad to hear the shipping was fast and that you had a positive experience with us. We appreciate your support and hope you enjoy your new gear.
CUEBOTS Support Team
you sent me the wrong size rhino shaft…
you sent me the wrong size rhino shaft and won't take it back. I have a worthless shaft and Im out $200
IM GONNA BE SURE TO TELL ALL MY POOL BUDDIES NOT TO TAKE A CHANCE BY ORDERING FORM CUEBOTS!!! OR THEY WILL BE STUCK WITH THE WRONG SIZE SHAFTS.
21 de janeiro de 2026
Resposta da CUEBOTS
Hi Juan,
We’re sorry to hear the shaft didn’t fit your cue. We did ship the exact joint type selected in your order, however compatibility can vary slightly between different cue brands and manufacturers.
As this was a made-to-order item built to your selected specifications, returns or exchanges are unfortunately not available in this case. That said, our support team would still be happy to help explore possible solutions with you.
Thank you for your understanding and feedback.
CUEBOTS Customer Support Team
Affordable cues with beautiful designs
Affordable cues with beautiful designs. I ordered a package deal that came with all the essentials to get me started for my new hobby. I also received my order quicker than expected. The quality is awesome and im super excited to put this cue into play.
13 de janeiro de 2026
Resposta da CUEBOTS
Thank you so much for your kind review! We’re glad the package deal gave you everything you needed to get started, and it’s great to hear the cue exceeded your expectations. Enjoy your new hobby, and we hope the cue brings you many great games ahead.
CUEBOTS Support Team
Awesome job
The product was exactly what I ordered and the delivery was faster. Great service
12 de janeiro de 2026
Resposta da CUEBOTS
Hi Solomona,
Thank you for the amazing feedback! We're happy to hear the cue arrived quickly and exactly as expected.
Your support means a lot to us. Wishing you many great games ahead!
CUEBOTS Support Team
Fast shipping
Fast shipping, and thus far an excellent product. I plan on buying a second shaft.
8 de janeiro de 2026
Resposta da CUEBOTS
Hi Eddy,
Thank you for the great feedback! We're glad to hear the shaft arrived quickly and that you're enjoying it so far.
We’d be honored to help you with your second shaft whenever you're ready. If you ever need recommendations, just let us know.
CUEBOTS Support Team
Great cue at a great price
Great cue at a great price. It arrived quickly and exceeded my expectations
13 de janeiro de 2026
Resposta da CUEBOTS
Hi Gregory,
Thank you so much for your kind words! We're thrilled to hear the cue exceeded your expectations and delivered great value.
Wishing you many strong runs and great games ahead.
CUEBOTS Support Team
The shaft I purchased bought my game to…
The shaft I purchased bought my game to the next level.
7 de janeiro de 2026
Excellent carbon shaft
Excellent carbon shaft, low to almost no deflection. I love the pro taper section of the shaft and the tip
30 de dezembro de 2025
This cue played well right out of the…
This cue played well right out of the box. I tried my friends Meucci carbon fiber and wanted my own. The price was right and it matched my lucasi butt well.
25 de dezembro de 2025
This Z-luk shaft plays pretty good
This Z-luk shaft plays pretty good, good solid Hit and seems to have pretty good Q-ball control with it.Thanks Cuebots.
20 de dezembro de 2025
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